Trusted Agent profile · Northumberland
★★★★★
663 reviews across 1 platform
2 Laburnum Terrace, Ashington, NE63 0XX, Northumberland, NE63 0XX
Rook Matthews Sayer's office in Northumberland, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 663 reviews on 1 platform.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional local experts
All the staff at RMS were excellent throughout our house sale. They kept in touch at regular intervals and helped guide us through our first sale. Very reasonable fees and highly professional.
Thank you very much Joe for taking the time to leave us such a great review, we really appreciate it!
5/5
TrustpilotWhitley bay branch are fantastic
Whitley bay branch are fantastic. The whole team handled my purchase brilliantly, I experienced no stress!
Thank you Caitlin. We're so happy to know that you felt supported by the Whitley Bay team throughout your purchase. Enjoy your new home.
5/5
TrustpilotAmazing mortgage advisor services and…
Amazing mortgage advisor services and experience. Could not fault at any point from start to finish. Able to be put at ease with every step, very knowledgeable and able to answer any questions or concerns. Very professional and a pleasure to deal with.
Thank you Emily for taking the time to leave this 5 star review for our Mortgage Advisor service, we really appreciate it.
5/5
TrustpilotWent into RMS Gosforth one day
Went into RMS Gosforth one day, looking for a flat in my desired area. Ellie took my details and as if by magic, the next day, she was showing me around my new home to be.Now, if that not fast and efficient, what is.Also thanks to the rest of the Gosforth Team, who have been excellent.
Thank you so much for this fantastic 5* review! The team in Gosforth will be thrilled to see your feedback.
5/5
TrustpilotOutstanding service & support from Blyth Team
Dawn & Alayna from the blyth team were absolutely fabulous throughout the entire process of selling our family home which was a family home for 58 years so a rather emotional time for all.
We are so thrilled to receive your 5 stars for RMS Blyth. Our team work tirelessly to get the sales over the line, especially Dawn who spends countless hours back and forth with solicitors. We want to thank you for choosing RMS to sell your precious home and for highlighting Dawn & Alayna to us. Best wishes, RMS.
5/5
TrustpilotBlyth office is awesome
The people are absolutely amazing. It's not often you find helpful people who genuinely care and go out of their way help, but Dawn from the Blyth office was incredible in sorting things for me with a very stressful and lengthy house purchase. I need 5 additional stars to give an accurate rating as it should be 10/10
Dear Ros, thank you for leaving our Blyth team and specifically Dawn 5 stars and a lovely review. We really hope the stress and time was worth it and you're making lots of happy memories in your new home!
5/5
Trustpilotsimple and efficient
Gordon at RMS kept chasing 3 x commercial purchases I have recently completed. Communication was kept simple and honest with no nonsense. Will use again
Thank you Adrian for leaving such a great review for Gordon in our Commercial department. We really appreciate your recommendation.
5/5
TrustpilotFirst-time Buyer
Neil and the rest of the team at Rook Matthews Sayer in the Gosforth branch were superb in guiding me through my purchase as a first-time buyer. I was particularly assured by their advice on obtaining a suitable mortgage.
Thank you for taking the time to leave our Mortgage Advisor Neil and our Gosforth team a 5 star review, we really appreciate it!
5/5
TrustpilotExcellent service from the Ryton…
Excellent service from the Ryton Branch, very knowledgable, professional and I would definitely recommend this office, the staff are simply brilliant.
5/5
TrustpilotThe Gosforth team are very helpful and …
The Gosforth team are very helpful and keep you posted and updated all the way from start to finish . Would highly recommend them and would definitely use them again if I was to sell.
Thank you so much for taking the time to leave this 5 star review for our team in RMS Gosforth. We really appreciate your recommendation.
5/5
TrustpilotThank you all!
I was delighted with RMS and how they supported us through the conveyancing process and how they kept us informed. Our mortgage advisor was fantastic and went above and beyond for us, thank you from the bottom of our hearts.
Thank you Laurie for taking the time to leave this 5 star review for us, we really appreciate it!
5/5
TrustpilotI could talk to them on the phone about…
I could talk to them on the phone about the sale of the house and they were very helpful. I would use them again.
Thank you for leaving us a fantastic 5 star review Sandra! We're so pleased to know that you felt supported throughout your sale.
5/5
TrustpilotRMS Blyth office
Blyth office were very quick and professional in handling the sale of our house and the initial feedback was great. Just slightly disappointed that we had to chase at one stage to find out why things appeared to have slowed down. Would have preferred absolute clarity on "cash buyer's status". All worked out in the end and happy with outcome.
Dear Stewart, thank you for taking the time to leave our Blyth branch 5*s and write some lovely words. We are very pleased to have been able to find you a buyer and at a price you are happy with. Regarding the confusion, we are sorry for the misunderstanding and are very pleased with the happy outcome for all involved. Many thanks!
5/5
TrustpilotFenham Branch
Fenham Branch, the whole team are absolutely first class! Steven Parker especially went above and beyond at every opportunity, admirably supported by his close nit team. Outstanding communication from everyone in branch at all times, especially good at keeping in touch with solicitors, vendors and purchases, keeping everyone in the loop. Thank you! Warmest Wishes, Rebecca, Charlotte and David Hood
Dear Charlotte, thank you very much for taking the time to leave such a kind review for Steven, our branch manager and the rest of our Fenham team. We're so glad they were able to help secure completion for you. We really hope you're happy in your new home!
5/5
TrustpilotExcelled again!
Excelled again!Alistair Bowman my financial adviser from RMS has excelled in making my remortgage stress free and got me an amazing deal. He promptly contacted me and kept me informed of every step. I can not recommend him enough. Thank you.
Dear Caroline, thank you so much for taking the time to leave this lovely review for our mortgage advisor Alistair. We really appreciate you taking the time to recommend him.
5/5
TrustpilotA great team
A great team, providing honest feedback and support throughout the whole sale process
Thank you Blair for taking the time to leave us such great feedback, it really means the world to us!
5/5
TrustpilotFirst class service
From our first contact i had total trust in the RMS team they were always helpful, prompt, reliable and professional I cannot fault them at all
Thank you so much Mandy for leaving us a fantastic 5 star rating!
5/5
TrustpilotRMS are super efficient
RMS are super efficient! Communication was first class and they were brilliant at chasing solicitors in regards to our sale and purchase.
Thank you so much Jodie for taking the time to leave this review for RMS Gosforth.
5/5
TrustpilotFantastic
Absolutely cannot fault Julie and all the team at RMS in Ryton. They kept us updated at every step and really helped us when it came to chasing down solicitors on both sides. So friendly and professional, really put us at ease when we felt like the whole thing was falling apart at times.Thankyou so much
Dear James, thank you for writing lovely words regarding Julie and the rest of the Ryton team. We're glad they were there to support you and help get the sale over the finish line. Thank you again!
5/5
TrustpilotHighly recommended
I've used Rook Matthews Sayer for many years now, for the letting of my commercial properties and also for the purchase of my home. The staff members I've dealt with have all been friendly, pro-active and efficient when dealing all aspects of sales and letting and I look forward to working with the team for many years to come. Highly recommended.
Dear Glenn, thank you for leaving 5 stars and a lovely review for both our Commercial and Residential teams. We're glad you've received friendly and efficient service service during your instructions with RMS. We're excited to work for you again in the future. Many thanks again
5/5
TrustpilotNeil Walton was very good from start to…
Neil Walton was very good from start to completion date.
Hi there, thank you for taking the time to leave 5 shiny stars for Neil, our fantastic mortgage advisor.
5/5
TrustpilotMichael Storey Mortgage Advisor
5/5
TrustpilotNatalie and the team
Natalie, Ellie and Eve and the rest of the team and Rook Mathew Sayer were very friendly and very pleasant and helped me and my family anyway they could.
Thank you so much for your leaving RMS Gosforth a 5 star review and for having such kind words for them, we really appreciate it.
5/5
TrustpilotI can highly rate this company for…
I can highly rate this company for their diligence, responsiveness and will to help. Will be using again
Thanks Darren! We do pride ourselves in our due diligence and the time we take to ensure everything adds up before passing the sale over to solicitors, so we are thrilled to see this highlighted by yourself. We really appreciate you taking the time to leave us a great review and hope we can be of assistance again in the future.
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