Every review we hold for the Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLast August we were given notice on a previous property we contacted William H Brown and were extremely fortunate Eleanor was there to answer all our queries, she accommodated us quickly with 3 separate viewings to which we found the property we are in now! Eleanor was there to answer all of our questions whenever needed. We recently had our first inspection and when Eleanor accommodated dates and times that fit around my work schedule! William H Brown are a fantastic estate agents and we look forward to many more years of working with them!
Ursula · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words about our estate agency and specifically about our agent Eleanor. We are delighted she was able to find you your dream property and accommodate your needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently contacted William H Brown due to interest on a property I had seen and I was greeted on the phone with Eleanor.
From that very first communication, Eleanor was incredible!! She was friendly, approachable and incredibly helpful. She bent over backwards to help me!
I rang up for one property and several hours later Eleanor had us viewing 5 incredible properties. One of which ended up being “the one” she was happy and friendly through your the entire viewing time and with a great sense of humour!
She is an asset to your team and we as a family are truly grateful for all of her help and support!!
Thank you so very much Eleanor!
Terri · 16 February 2026
Agent replied · 16 April 2026
Thank you for your incredible review! We are lucky to have Eleanor on our team and are thrilled to hear about your positive experience. It's our goal to provide exceptional service and find you the perfect property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEleanor was great, she was professional, supportive and arrived to the viewing early. She has helped me find a property that suits the needs of me and my family. Eleanor reassured and explained to me how everything works step by step and i felt very comfortable. I would highly recommend.
Chaniqua · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are delighted to hear that you had a positive experience with Eleanor. Our team takes pride in providing excellent service and we are thrilled to have been able to help find the perfect property for you and your family. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndrew, Nicole and the team at William H Brown were really committed to finding us a buyer from the outset and followed through when our first buyer withdrew at the last minute, finding us another buyer within two weeks who paid the full ask.
They also went above and beyond to check on the (unoccupied) property as required, as we were based in London during the sales process. We highly recommend them as the first choice of agent and would definitely use them again.
Fiona · 24 December 2024
Agent replied · 25 December 2024
Many thanks Fiona for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA huge thank you to Rebecca for all her advice and support over the last few years. Through purchases and sales, she never failed to listen and to give invaluable advice. Always patient, always able to rephrase things so that they made sense. Never rushing, always affording the time needed to make the right decision. Highly recommended.
Jos · 2 August 2025
Agent replied · 9 October 2025
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleMy partner & I had a terrible experience renting through William H Brown. We viewed a property in May 2025 and moved in at the end of June 2025, we were then informed of a hole in the roof which quickly turned into months of water pouring through the ceiling along with mould spreading throughout the house.
Despite reporting the issue the day after moving in, we never had any help and had to end our tenancy early in December.
We were told that it couldn't be fixed until Spring 2026 so to see that they have already relisted the house on Rightmove and let it to someone else, is really concerning.
I've also been told by someone who viewed the property recently, that they were told that the mould is a new issue, which is obviously not true.
Josie · 16 February 2026
Agent replied · 16 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a fantastic experience working with Rebecca. She went above and beyond to help us find the perfect home and connect us with a great lender. Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. We also want to thank Andrew for his support and assistance along the way. We highly recommend Rebecca and her team to anyone looking for a reliable and supportive real estate experience!
Mary · 18 December 2024
Agent replied · 25 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Mary! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEleanor was great. Had a great experience viewing the property, was great with communication throughout and not pushy, working with myself and the landlord to find the most suitable way forward. DEFINITELY RECOMMEND. :)
HLtherealist · 16 January 2026
Agent replied · 16 April 2026
"Thank you so much for your kind review! We are thrilled that you had a positive and stress-free experience with Eleanor. Our team always strives to provide excellent communication and find the best solutions for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEleanor helped me to find somewhere to stay and she was kind, helpful and I was very happy with her support. I was moved in quickly and my house is lovely. Thanks Eleanor!
Leah · 16 December 2025
Agent replied · 16 April 2026
"Thank you for your kind words! I'm so glad I could assist you in finding a place to stay. It brings me joy to know you are happy with your new home. It was my pleasure to help you! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEleanor was fantastic, showed me round a couple of properties and answered all the questions I had. Super friendly and knowledgeable. Thank you! :) x
Jaya · 16 December 2025
Agent replied · 16 April 2026
Thank you for the kind words, we're thrilled that you had a great experience with Eleanor! Our team strives to provide excellent service and we're happy to have been able to assist you in finding the perfect properties. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEleanor was super helpful and very knowledgeable, and went the extra mile to make sure I was happy with everything! Thank you!!
Hollie-Ann · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, we are thrilled to hear that Eleanor provided excellent service and went above and beyond to make sure you were satisfied. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleGot the amazing call of ‘congratulations your offer has been accepted on a house’ on a Thursday, I was over the moon, asked them to take it off the market, and had a meeting booked the next Saturday to resume everything since I planned for them to be my mortgage broker too, only to find out on Saturday that they decided leave the house on the market and let a higher offer be accepted. I feel this action is greedy and morally wrong.
Dylan · 9 September 2025
Agent replied · 9 October 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
★★★★★ 5/5
GoogleI recently called asking for a viewing and was speaking to Josh. Very happy with his service. He was friendly, chatty and approachable. Making me feel at ease talking to him despite it was my first contact. He was efficient and arranged a viewing for us very quickly even when it was a last minute request.
Chloe · 9 April 2026
Agent replied · 16 April 2026
Thank you for the great review! Our team strives to provide excellent customer service and we are glad to hear that Josh was able to assist you efficiently and make you feel comfortable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndrew kept us updated as our purchase progressed and chased our chain regularly. Very proactive and helped get a chain of 6 houses across the line with no issues.
Danny · 4 October 2025
Agent replied · 9 October 2025
Thank you for your kind words, we are thrilled to have Andrew on our team! We pride ourselves on proactive and attentive service, and we're so glad we could help make your purchase process smooth and successful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Google75 days (and counting) since I moved out from a rented property and still havent received my deposit back.They have no excuse to not releasing my money.Have made complaints everywhere but dont think they really bothered about their chartership.Landlord have also released the deposit some time ago (after WHBrown asking for it first time to be released 5 weeks after me moving out) but still not in my bank account.
Carew93 · 18 February 2024
Agent replied · 17 June 2024
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Eleanor for showing us around the rented home. She was very insightful. 😊 …
Jared · 16 January 2026
Agent replied · 16 April 2026
"Thank you for your kind words! Eleanor is a valuable member of our team and we're glad she provided you with a great experience. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Nicole at Wellinborough branch , who understood my needs and requirment of house from day one. She not only went exrta miles in searching right property for me but through out lengthy process always supported me . Very hardworking individual she is. I bought house through Wiliiam H Brown in Wellinborough. Many many thanks Nicole.
Sun · 29 July 2024
Agent replied · 26 August 2024
Thank you for your brilliant 5* review and thank you for your kind words Sun. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter dealing with Andrew Wright and his team on selling my portfolio, there service is world class. Thank you for all your help 👍 …
Russell · 10 August 2025
Agent replied · 9 October 2025
Thank you for your glowing 5* review Russell. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI will like to thank your team for the wonderful support towards the whole process of getting a new mortgage and a remortgage .Special thanks goes to Rebecca who worked very hard to make my dreams come true. Thank you Rebecca 😊 …
Ida · 18 December 2024
Agent replied · 25 December 2024
Thank you Ida for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't fault Paul at all. He is extremely helpful and really seemed to care about getting us the best deal as possible, especially in this weird and difficult year. This was our first time re-mortgaging, which we were a bit worried about doing in the middle of a pandemic, and Paul made it quick and easy. We didn't really have to do anything apart from sign a document or 2 online.
We bought our house with support from Paul 2 years ago and are very happy with every part of the service he offered. We have no plans to go to anyone else for help when the time for re-mortgaging comes around again in 2 years.PositiveResponsiveness, Quality, Professionalism, Value
Samantha · 18 June 2021
Agent replied · 17 June 2024
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Paul and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleMASSIVE thank you to Mark Savill (property manager). Hes gone above and beyond to help myself and my partner recently. Hes been amazing, spot on communication and we genuinely have had so much stress taken off us because of him. 10/10, thank you mark!
Raia · 18 May 2024
Agent replied · 17 June 2024
Many thanks Raia Owen for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally appreciate Eleanor helping us find a place. Especially my son has desabilities. She was very professional and caring lovely girl so far i have had great experience with William H Brown. Thank you all..
Maria · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEmanuelle was helping us finding the property for renting! Very good service!
Cristina · 17 May 2025
Agent replied · 12 June 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience! Ms Danquah is very professional, also very helpful and lovely person. She answered all my questions patiently and explanined to me all the things I need to know. Highly recommended 👍 …
Xu · 27 June 2024
Agent replied · 26 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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