Whites Estate Agents Northampton reviews

★★★★★ 1/5

Google

If you’re a student, I do NOT recommend this company. You’re genuinely better off somewhere else unless you already know that everyone you’re living with is clean and trustworthy. They don’t seem to care who is actually neglecting the house and will make it everyone’s problem, even if there is evidence that you personally are taking care of the house. I sent over 10 emails about the poor living conditions I had to deal with because I was placed with people I didn’t know who were constantly neglecting the house, and nothing really improved. There were also multiple noise complaints from different people in the house. The way they handle complaints is honestly horrible. They basically just send out emails reminding everyone of the rules and that’s it. There don’t seem to be any actual consequences. You can keep complaining and explaining the situation, but it feels like nothing actually gets done. Me and my partner also went to a viewing before they showed us another house and, honestly, to no surprise, the house was a complete mess. It was genuinely disgusting and made me question what some of their other shared/HMO properties are like. If you’re thinking about renting with them, please read more reviews, especially reviews about their HMO/shared properties, before you make a decision. Overall, my experience was extremely frustrating and I would personally look somewhere else.

Cris · 12 September 2026

★★★★★ 1/5

Google

Please if you are a student avoid these, they will keep your deposit at the end and then try and act smart, Ben is very experienced in finding reasons not to pay it back, comes across as helpful but is not supporting students who need there money back when finishing uni and waiting on employment. The amount of rent these students pay is already excessive and then to keep their deposit for things like decorating is disgusting. AVOID unless you want a fight at the end of your tenancy. Awful company

Rachel · 16 October 2025

★★★★★ 5/5

Google

A reliable and responsive estate agent. We overall had a good experience renting from Whites. The deposit was promptly returned to us in full with no deductions; often a worry when checking out of a rental. A special thanks to Alex for dealing with us this year, as well as their numerous friendly & helpful contractors.

Hans · 16 March 2026

★★★★★ 1/5

Google

Avoid all house share viewings, the prices that they as a company post are absolutely diabolical in comparison to not only the market but for what they offer. Out of all 3 viewings I did, they were awful. 6 people to a house, all houses had a ran down kitchen, not up to date it’s an absolute mess. the floors were broken in all the rooms with a shoddy carpet just pulled over it? The walls were cracked the toilets i viewed literally had pee over the floor. It’s like no one even went out to clean it prior or even quality checked the house. The fact that this if it was 300 PM I would be like you know what? You get what you pay for. but how are you asking 6/700 Per month when there’s 500/600 PM market houses that are fully furnished with less people and more space….?? If your seeing this and your in dire need of a house share like I was and in a rush for time PLEASE do not turn to these guys for a solution they will over charge you for your stay there is WAY more better places out there and cheaper. There’s a reason why they have so many rooms available it’s because so many people are leaving and the quality and cleanliness is a JOKE. Even the the furniture that “ came with the room” that you can’t “ get rid of “ was broken..? Like what? This isn’t a reflection on the agents as individuals but as a company, it’s greedy and your properties are dehumanising. Find a private landlord on spare room.

Courtney · 12 May 2026

★★★★★ 1/5

Google

If you're renting a student property check up on all the documentation. They breach HMO regulations and rent properties without a licence, they should be aware of the basics and this only became aware aftet they tried to increase the rent and breach contract as they had made an error and were still charging incorrectly with respect to council tax. Do your due diligence before hand and read up on legal requirements.

Andy · 12 October 2025

★★★★★ 5/5

Google

Fantastic service from Whites Letting agents. Work was needed between tenancies, painting, flooring & repairs and they scheduled all the contractors for quotes, then the work to be carried out all in time for the new tenants move in date! I’m so pleased with how the house looks, so are the new tenants. A special mention for Alex who kept me up to date throughout with the schedule and completion. Really took the stress away for me. Thank you!

Yvonne · 12 October 2024

★★★★★ 5/5

Google

Rented a flat with Whites for a year. The Whites team, especially Alex, have been professional, kind and very prompt with their help. An absolute recommend 10/10

Yin · 19 March 2026

★★★★★ 5/5

Google

I got a flat through these guys, got showed around by Alex, was exactly what I needed. Had a water leak first week, land lord sorted it the next morning, no arguments, no blame. Just sorted. Eventually handed in my notice, quick inspection, everyone happy, full deposit returned. No fights, no arguments. Alex stayed in touch regularly. Honestly couldn't believe the experience. I wish landlords could get reviews too because who ever he was did everything expected of one. So impressed and a really great experience. Thank you White's, and thank you Alex.

Matthew · 12 October 2023

★★★★★ 1/5

Google

DO NOT BOOK THIS PLACE. If I could give 0 stars I would. Unfortunately that is not an option! If you are thinking of getting an accommodation with them, think again. Right from the customer service to the booking process. I would not reccomend! Their lack of professionalism is alarming, I spoke to Emma who was so unprofessional, childish and disrespectful. She spoke to me in a condescending manner. It felt like a shouting competition. Her tone of voice was so loud I had to turn down my volume on the phone. When I began to show evidence that there was a lack of communication on their end, Emma began to be passive aggressive towards me. Not only insulting me but also my mother. My sister overhead the conversation and decided to speak in an attempt to diffuse the conversation. To which Emma replied “and who the hell is this I am speaking to now. I don’t need to speak to you. I’ve already spoken to your mum and sister”. She was so rude which her colleagues overheard so I then spoke to Ben (her colleague) Even after giving over the phone she was demanding Ben to to disregard my questions and continue to emphasise her point (which was invalid). This company also failed to conform to their own terms and conditions. Which stated I have 15 days to respond after sending my deposit. Instead they called me 5 days prior to the deadline and told me I have until the end of that day. Following this, the staff blackmailed me verbatim ‘you won’t be given the accommodation if …’. Not only is it clear that they are scammers who are eager to get the highest bidder. (As there is high demand but lack of supply). It also shows a lack of human decency and no training in customer service. They have demonstrated minimal remorse about this situation despite the personal email I sent to them. This has made me revaluate whether living there would be a smart idea. As I am unsure if they will be petty and give me an unsuitable accommodation. Tantamount to this I fear for my safety after the blackmail and verbal threats made on the phone. It appears they had a personal issue with me. Baring in mind I have been nothing but polite! Ironically, they tried to flip the situation and say I was rude whilst also denying any responsibility; until I told them I recorded the conversation. PLEASE PLEASE PLEASE USE OTHER HOUSING AGENCIES TO AVOID GOING THROUGH SUCH A HORRIFIC EXPERIENCE. I FEAR THE RISK OF BEING HOMELESS OR HAVING TO STAY IN NY HOMETOWN TO STUDY AS THEY HAVE NOT FOLLOWED THE HOUSING PROCESS.

Michelle · 12 October 2023

★★★★★ 1/5

Google

Landlord is so rude incredibly passive aggressive on the phone! For no apparent reason at all,felt very singled out compared to the treatment given to the rest of my shared tenants.extremely unprofessional and very disheartening.terrible communication never answers students emails impossible to get a hold off.my friends wanted to stay here next year had to strictly not recommended.

Breezy · 12 October 2024

★★★★★ 5/5

Google

We rented a property managed by whites and were very impressed with the efficiency of the whole process, from signing the lease, to the inspection report to booking and managing the maintenance. Mr. Alex Houghton has been amazing as a property manager. He’s been super helpful, professional, and very responsive each and every time. As a tenant, I’d highly recommend using whites .Their systems are automated and efficient and setup to make it super easy for tenants, and if you’re lucky enough to get Alex as a property manager, you’re in the best of hands!

Infomedia · 22 June 2023

★★★★★ 5/5

Google

We’ve been using Whites Estate Agency for over 10 years, both for buying/selling houses and for managing our rental properties, and they’ve been fantastic. The whole team is professional, approachable, and always quick to sort out any issues with tenants. Communication is clear and friendly, and they really take the stress out of the process. It’s a huge relief knowing everything is in safe hands. Highly recommend them if you’re looking for a reliable estate agent!

Lisa · 21 August 2025

★★★★★ 5/5

Google

We used Whites Northampton to find student accommodation for university. Will helped us to find our place after speaking to us about our requirements. Whenever we had any problems the company would immediately help us and followed through with tasks. I could not recommend a better property agent. A huge thanks to Emma’s team for your support to us and for always delivering great service and being contactable when we needed it. Our deposit was also returned after 10 days. Best in the business!!

Rory · 12 October 2022

★★★★★ 5/5

Google

We used Whites to sell our HMO student let. They knew what they doing and were familiar with HMOs. They were instrumental in keeping the sale progressing using tact , charm and persistence. All went well.

Malcolm · 3 April 2025

★★★★★ 5/5

Google

We rented a property managed by whites and were very impressed with the efficiency of the whole process, from signing the lease, to the inspection report to booking and managing the maintenance. Mr. Alex Houghton has been amazing as a property manager. He’s been super helpful, professional, and very responsive each and every time. As a tenant, I’d highly recommend using whites .Their systems are automated and efficient and setup to make it super easy for tenants, and if you’re lucky enough to get Alex as a property manager, you’re in the best of hands!

Shyno · 25 August 2022

★★★★★ 1/5

Google

Extremely displeased and disappointed with the service I have received. My mother is keen to move now so I found someone to rent her current home and advised that she should start looking at properties. She came across one on Whites’ website and expressed to me that she really liked it so I called Carol and made an offer which was accepted. Couple days after this, my mother had seen another property on Zoopla which had everything she had told Carol she was looking for. Having a great deal of experience in this field, I was immediately suspicious of this and called Whites to arrange a viewing on both (the one she had an offer accepted on and the other one my mother was not told about) so I could see them myself. When I called, I spoke to Carol again who tried putting me off the 2nd one saying it needs too much work and I should just go full steam ahead on the current one as there are other offers she could put forward. After some back and forth, she reluctantly confirmed my viewings for the properties for Friday 22nd April as she has a hair appointment in for Saturday 23rd. Totally fine as I could get the day off work for Friday. Fast forward today (Thurs 21st) and my mother gets an email from Carol saying both properties are no longer available and viewings are cancelled. But hang on…1) no phone call as a courtesy to see if we wanted to increase the current offer (which has already been accepted and verified by the way)… 2) not honouring the viewings that had already been booked in before any offers had been accepted…3) not even apologising but instead, waffling on about the “state of the current property market”. In all my 7 years of working with Estate agents for sales and lettings, this has been THE worse experience yet. Won’t be returning and I advise you use with extreme caution.

Nick · 22 June 2022

★★★★★ 5/5

Google

We had been renting with Whites for nearly 10yrs. We were always impressed with their customer service. The Wellingborough Road branch has an amazing team. They always worked synergistically whenever there was an issue. Prompt and professional, helpful and friendly, we knew we can always count on them. Now, the cherry on the top was the fact that we wanted to buy the house that we had been renting and Adrian and William Clubbe made that possible for us! Thank you 🙏🏻! We had been dreaming of this and they made our dream come true. Stayed in close contact with both us (buyers) and the owners (sellers), intermediated the transaction promptly and professionally but most of all- FAST! We were relaxed every step of the way during the buying process as we knew we’re on good hands. Words are not enough to express our gratitude for all the help that we received from them all. We would recommend Whites Lettings 100%! 5stars providers, you can count on them at all time. They will go above and beyond to make you happy! We consider ourselves lucky to have collaborated with this amazing team for such a long time. They always surprised us in a positive way! Thank you again for everything!

Auras · 22 June 2022

★★★★★ 5/5

Google

Helped us organise renting a property for my disabled brother- Ben Alex and Emma have all been patient with myself and my brother. At the viewing Ben spoke to Jack directly which made him feel included and left feeling happy. Alex was brilliant with co-ordinating the whole journey, with Emma finalising the paperwork. Highly recommend, great at accommodating someone with disabilities. 5 ⭐️’s, thank you!

Amy · 12 October 2023

★★★★★ 5/5

Google

Alex was great and friendly at the viewing and helpful all throughout references and the move-in. Correspondence with the rest of the team has been quick and easy. A fix for a maintenance issue was communicated clearly and rectified within a few short days.

Jordan · 12 October 2024

★★★★★ 5/5

Google

Whites is a 5 star agent, I am a landlord and have been with Whites since 2016. I have dealt with many agents during the last 20 years in the property industry and Whites by far is the best Lettings agents I have worked with. Very professional, efficient and prompt service. 10 out of 10 Special thanks to Annette and Adrian.

Kevin · 12 October 2023

★★★★★ 5/5

Google

I have been very impressed with Whites Estate Agents Ltd both as letting agents over the last 12 years and now as estate agents. I found Will Clubbe to be extremely helpful on more than one occassion and very proactive. He always kept us in the loop wihtout me having to prompt. They did a great job at a very reasonable price. I highly reccomend Whites for both letting and selling in Northampton. Thank you Will for making the journey so much more comfortable.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 22 June 2021

★★★★★ 5/5

Google

Really helpful team, I was helped through every step of the process by Will, couldn’t recommend highly enough answering all my dumb questions :D

Tariq · 12 July 2026

★★★★★ 5/5

Google

My wife and I had been with Whites for over 7 years over 3 different properties and they have always been helpful , professional and easy to deal with We had always dealt with Adrian and Alex who had always again been more than willing to help us when we had any issue at all Will always recommend Whites and if looking to move again will check with them first if they have any properties availablePositiveResponsiveness, Professionalism

T · 25 August 2021

★★★★★ 5/5

Google

The best agency we have ever dealt with, rapid email responses, helpful with each small thing, (e.g. gas stove igniter) and extremely attentive people (special shoutout to Alex)! We felt at home from day one. Little touches like a greeting card, a box of chocolates from landlords, and heating turned on added a pleasant atmosphere to our move-in day. We can highly recommend Whites Estate Agents to everyone!PositiveResponsiveness, Quality, Professionalism, Value

Barbara · 22 June 2022