Linden Homes West Midlands reviews

★★★★★ 1/5

Trustpilot

New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022

★★★★★ 5/5

Trustpilot

Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022

★★★★★ 4/5

Trustpilot

Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022

★★★★★ 5/5

Trustpilot

Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022

★★★★★ 5/5

Trustpilot

Friendly service

Friendly service, honest open and transparent.

Customer · 3 May 2026

★★★★★ 5/5

Trustpilot

Very informative and friendly

Julie · 16 May 2026

★★★★★ 1/5

Trustpilot

Promise the earth, deliver nothing of value.

Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!

Andy · 9 January 2022

★★★★★ 1/5

Trustpilot

TRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!

Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.

Richie · 11 December 2021

★★★★★ 5/5

Trustpilot

As a first time buyers we had no idea…

As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.

Consumer · 5 November 2021

★★★★★ 1/5

Trustpilot

Excellent Promises - Atrocious Delivery - Finches Park

Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.

Mr · 30 September 2021

★★★★★ 5/5

Trustpilot

Pembroke Gardens

I had an excellent experience from Linden at Pembroke Gardens. Beckie was so helpful & enabled me to secure the plot I wanted. The quality of the build is good with only a few minor snags which have been rectified. Very happy with my move.

Fiona · 12 August 2024

★★★★★ 5/5

Trustpilot

Linden Homes - Beverley - Have Been Outstanding!

I cannot recommend Linden Homes enough! From the moment we made our initial visit to now we have been utterly impressed by everyone. The house itself has so much character for a new build and we instantly fell in love with it. But the real credit to the company are the stuff members. Amy S went above and beyond for us constantly. She was welcoming, knowledgeable and always there to contact - and still is! We felt as though we would never be able to purchase this home, but with Amy’s help, determination and hard work, we were able to firmly place our feet on the property ladder. In fact, we feel as though we are already in our forever home. Amy constantly communicated with us, offered us advice and support at every stage and even used initiatives to help us secure our first home. She has simply been incredible, and has made the process easy, fun and exciting all the way through. We even feel as though we have made a friend in the process.We worried that it was all too easy and when we moved into the property we were told to write any snags down and they would be sorted instantly. Adam and Owen - the site managers - came round 7 days, 14 days and 28 days later to jot down any problems we had. There were a few minor things that we wrote down but we felt silly for bringing them up, however, Adam and Owen encouraged us to write as much as possible down. The problems have been sorted extremely quickly and professionally. The tradesmen have all been fantastic too! Nothing has been too much hassle from anybody and we are ecstatic with the service. You hear horror stories about developers not fixing things but this has not been the case at Linden Homes. They have been perfect so please don’t hesitate at buying a property at the Beverley site if you are looking.

Mr · 24 August 2021

★★★★★ 5/5

Trustpilot

Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021

★★★★★ 1/5

Trustpilot

Awful builders and customer service

We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!

Michelle · 18 June 2021

★★★★★ 5/5

Trustpilot

So glad I picked Linden

The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.

Rebecca · 16 June 2021

★★★★★ 1/5

Trustpilot

Appalling customer service!

Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!

Jon · 11 June 2021

★★★★★ 1/5

Trustpilot

Warwick The Priors - Save the Stress and go somewhere else - Honestly.

Warwick The Priors - Stay Away. Do not buy. I was buying a 4 bed house from them. Everything was going fine then at the 11th hour just before we were all going to exchange, Linden Homes wanted to add a clause to my title deeds to allow next door right of access over part of my boundary. They did this by submitting wording which to the effect allowed the next door plot complete right of way over my ENTIRE boundary!!! After my solicitor pushed back and said we want this properly defined and limited use, Linden Home solicitors became very condescending. They circled around, saying its only for deliveries. They even tried to bully us into accepting it by citing a clause incorrectly within the contract (which I never signed).It doesn't matter what is said in passing "its only going to be used for deliveries" what matters is what they wanted to put in our title deeds, which was wording to allow right of way over my ENTIRE boundary.No one would accept this. Then when they finally agreed to do what we said they executed only half of what was agreed. I then continued on trying to clarify the situation. I even went into the site office walked around my plot and agreed what was acceptable and STILL! Linden Home solicitors didn't action it. How incompetent can you get.Further wasting time and causing me, my wife and our 2 kids great distress as all we ever wanted was to buy our dream house and live happy. If I agreed to the wording of allowing next door access over my entire boundary imagine me trying to sell that no one will touch it - but Linden Homes doesn't care about that, all they care about is making money even if that means screwing over a sale they have already made to make another one.I have emails between our solicitors proving all of this happened. If you value your time and money go somewhere else.

Sanjay · 26 May 2021

★★★★★ 5/5

Trustpilot

Waters Edge

We bought our first home in December - bar a few issues with the mortgage everything has been smooth sailing! We dealt with Paul in the Waters Edge Site throughout our booking and he was nothing short of fabulous! Since moving in we had a couple of big snags, which have been addressed! This included pulling up our garden patio and installing a drain as we had huge pooling in the garden near the patio doors ( they did this the day after we mentioned it) We have had our drive way retarmacked as that was looking slightly! Our snag list wasn't that big tbh but they've been amazing at fixing everything. Lynn who is the customer care point of contact for sorting these, has been incredible! Keeps updated and gets everything sorted pronto! I was sceptical about my buy after reading these reviews. But remember people are more likely to leave a bad review over a good review! So take everything with a pinch of salt! We bought phase 1 off plan and honestly couldn't have asked for anything better, the site team are polite and tbh I barely hear them works even though they're building the houses right that back on from my garden. The site managers have been amazing at responding to all texts ( no matter what time of day) over all, super happy! I honestly think people think the house should be 'perfect' the moment you move in. They are built by people, not robots. Thank you to all the Linden Homes North West Team and the Droylsden Waters Edge team! You've been amazing! Sarah and Glen

Sarah · 14 April 2021

★★★★★ 1/5

Trustpilot

No bad. Until there is a real problem..

We bought our home in early 2018. All seemed fine. There were obviously a few snagging issues, but Linden were reasonably good at fixing most of them. There was nothing major, and they had contractors on site building other homes, so I guess sending one over to us for 10 minutes was no trouble. A more significant issue with the front door required us to badger them a lot, but it did (eventually!) get done.Other friends had horror stories of buying new builds and getting terrible customer service problems. I was the one saying 'Oh no, Linden were great! You should go with them next time'. Not any more. One of the things we asked them to look at was a gap between the tiling and the guttering on the roof. We could see the gap from the ground, but obviously could get up there to take a close look at it.A contractor came over and 'fixed' it. But apparently, ignored a far more significant problem.Towards the end of 2020, we noticed a large damp patch was visible coming down the front of the house. Long story short, it turns out part of the roof had been fttted incorrectly. Every time it rained for the last 3-odd years, water had been pouring down the gap between the external and internal stone work!Of course, we got this fixed ASAP, it only cost £180, so hardly the end of the world. By this time, we were over the 2 year limit for 'snagging issues'. However, as previously mentioned, we had told Linden about a problem in exactly this area. It was thier shoddy worksmanship that caused the problem and thier shoddy followup that had resulted in water pouring down the inside of our wall for almost 3 years.So we explained the situation and, considering the fact that we couldn't actually see the problem from the ground, asked them to reimburse the £180. Didn't even ask for them to pay for investigating possible damage or anything. The response we got was: "We will not be reimbursing you the costs for carrying out your own roofing repairs. If you had considered that there was still an issue with the first repair carried out, as per normal process we would have expected you to report this directly to Linden Homes for them to attendance by the roofers, during the first 2 years of your warranty defect period"

Steve · 12 March 2021

★★★★★ 5/5

Trustpilot

Moved into a Linden Home on Sherford

Moved into a Linden Home on Sherford, Plymouth in Dec 2020. Very lucky to get the plot and house that we wanted and thank you to Karen Dove for sorting out a very easy sale and introducing us to their resident IFA. We've been here nearly 3 months and have to say that Linden have been excellent from start to finish. Love the house but there will always be snagging issues in a new build. Matt O'Connor has been excellent in sorting these issues for us in a timely and professional manner. He's a credit to Linden Homes and can't recommend him highly enough.

Jon · 5 March 2021

★★★★★ 5/5

Trustpilot

The Taylor Linden Journey

We as a family started our journey with linden homes in February 2020 at the brockworth Perrybrook Site , we had been looking for a new home for a while and I called in on my way home from London and met Dan for the first time , he was very courteous and attentive during that first meeting and made me feel at ease and very welcome. We met again the next day this time with my wife and the decision was made to purchase plot number 13. The process went very smoothly until cv19 and the lockdown however I have to say Dan and the team kept us updated at all times during a very frustrating period for us all, we finally moved in to our new house in October and I have been very happy with our treatment right the way through the process a very professional organisation all the people we have dealt with have been a credit to Linden and Dan has been exemplary from start to finish a true professional , I am a Sales Director myself working in the fenestration industry so I really do know what exemplary looks like and Dan personifies this.Well done to all at Perrybrook Linden and I was a little apprehensive as this is my first New build purchase but I would happily recommend Linden and the team . ThankyouThe Taylor Family.

Kevin · 13 February 2021

★★★★★ 5/5

Trustpilot

Pleased home buyer!

The reviews about Linden homes on this page almost made us think twice about buying from Linden, I’m glad they didn’t.We had a fantastic experience with Locksley place , Enfield team.Aaron Cansdale , project sales manager is extremely good with his job. He was extremely helpful,thorough in Pre and immediate post sale period.He was always availbale on the phone , even on weekends, and in the evenings .I think this is best quality for any sales person.Other sales team Sarah and Gill were good in their roles and kept me updates all the time.Emmanual, site manager is superb when it comes to get things done promptly. Always accesible.Good to talk to and always comes across as helpful, knowledgeable and enthusiastic.I met highly efficient team at Locksley place and they all made our journey very smooth, from first viewing to completion.I highley recommend Linden homes , Locksley place Enfield.

Sagar · 10 February 2021

★★★★★ 4/5

Trustpilot

We have been in our new Linden Home in…

We have been in our new Linden Home in Sherford Plymouth now for just over 7 weeks. The sales team in particular Karen Dove with the help of Debbie really did all they could to help us secure our dream home and we cannot thank them enough. Since moving in we have been in the hands of the site team for our snags and outstanding works. Matt O'Connor has been very good and advised of works and helped organise trades to return to clear issues we have had, we can't fault him. We are now operating on the clixifix site and hope that the same level of service is received with this, as we have logged further snags for remedy.

Daniel · 10 February 2021

★★★★★ 4/5

Trustpilot

Kingfisher Green

We bought our first home at the Kingfisher Green development in Exeter and the entire buying process was so easy and straightforward. Karrie the sales executive was very helpful, friendly and made sure the process was smooth even in the middle of a pandemic. On moving in, there were a few cosmetic issues as you would expect, but we were very impressed with the degree of honesty from the sales team and the site manager about these issues and they set out to fix each and every one in record time. Amber and her team were amazing at sorting the issues and keeping us updated every step of the way.We highly recommend the team here at Kingfisher Green if you're looking to buy in Exeter.

Baba · 26 January 2021