Trusted Agent profile · Northampton
★★★★★
486 reviews across 2 platforms
22 Bridge Street, Northampton, NN1 1NW, NN1 1NW
Auction House Beds & Bucks's office in Northampton, at 22 Bridge Street, is rated 2.2 out of 5 across 486 reviews on two platforms, including 18 Google reviews rated 5.0.
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Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
Trustpilotvery professional
Very pleased with how our property was advertised and a new tenant was quickly found .All aspects of the service was faultless.A very nice staff member at the Coventry branch has been very helpful, and is always cheerful and friendly.
1/5
TrustpilotI enquired about a property
I enquired about a property. When i got an email back there was no etiquette just one line answer to a question. This happened twice. Unprofessional way to respond. I wont use them in the future
3/5
TrustpilotNot for me!
Would I recommend this agency as a tenant - No, never! Any issues I raised, were met with disbelief from the most noisy of airlocks in the toilet, to water literally running down the walls when it rained. They appear to like short tenancy agreements as it's a nice little earner for them, with each new tenant comes a new "agency fee"As a landlord, I can only go on the experience as a tenant, but they appear to do the best they can to keep you from paying out for repairs.
1/5
TrustpilotTerrible service
Never in my life have i dealt with anyone so unorganise. Every time i had a problem it would take months to fix it. We left after 3 years of being tenants and when we handed in the keys they said they would take off money and let us know how much we owe. Before they had even seen the property. We had pets in the property yet apparently they didnt give permission for however they inspected the gouse every 4-6 months s9 they knew fine well we did. I asked to be there when they carried out the final inspection yet they turned up an hour earlier. They are actually the worst people ive ever had to deal with. I would never recommend them to anyone.
1/5
TrustpilotDoes this company still exist?
I've been trying to get in touch with an agent in the Cardiff branch for THREE MONTHS so I can take a look at a few properties. No reply from the branch itself, tried phoning but no answer, have gone through multiple customer service avenues just to be told 'your query has been passed onto the relevant branch.' - If this is how they treat everyone then it's an absolutely ridiculous disdain towards customers, and I wont be one of them (not from lack of trying).
1/5
TrustpilotHi had a horrible experience with…
Hi had a horrible experience with Joseph and the lettings team in Swansea. First took 4 days to get hold of anyone. Had a viewing made an offer this was not passed to landlord. Was told by txt message that we did not get the property? Absolute dodgy liars please avoid using this company.
1/5
TrustpilotAVOID THIS COMPANY. CHEATS. JUST WANT YOUR MONEY.
I had rented an apartment in Huntingdon for over 6 months and decided to move to a new location for business purposes. At the start the employees seemed nice and were all cheery and helpful and replied back relatively fast. However, I then told them that I was going to move out and I understood perfectly that I had to give them a one month notice. So I was responsible till the 11th for my rent. Then one of the employees rang me and told me there was another person very interested in the apartment and that if I leave as quickly as possible they will refund my deposit and the rent as soon as possible. That week I had hired cleaners and a moving company so I can then hand the keys to them and get my money as quick as possible. Keep in mind I had to pay a lot for the cleaning and moving company. Then I hand in my keys directly at the Belvior in Huntingdon, and a lady that helped me there before said that I was still responsible for the rent till the 11th which was not what I was told by the male employee. My daughter was also with me when he called me and we remembered exactly what he told me, another person was very interested in the apartment and if we move out as soon as possible before the 11th they will refund the remaining rent and deposit. Now I have tried to get my deposit back, I have explained everything, went into the Belvior agency in Huntingdon, talked to them. In the end they said it was just a miscommunication on her colleague's behalf. Yet I will still have to pay the rent for the whole month that I wasn't responsible for and I will only get £250 back from my deposit. It has taken them about a month to finally admit it was a miscommunication yet, it is still my responsibility to pay for the rent. Also, multiple times, I have rang the company, and they tell me they will get back to me 'in a few minutes' but the last time I waited about 3 WEEKS. No emails, no call back. Nothing. Do not trust this company, I wish I would've seen the reviews on TrustPilot before. They are unprofessional and untrustworthy. I will never use any Belvior agency service again and will 150% warn everyone I know.
2/5
TrustpilotDisapointed
I am not impressed. From the overly cheery beginning which is not a complaint to end up with the service and attitude of that of a 12 year old school boy is very disappointing. They did not live up to what they promised. The tenant has left me with a costly bill and no rent. I realise that this is not the agents fault but non the less how they dealt with it, is! Disappointed and frustrated, going to move my property to another local Renfrewshire agent.
1/5
TrustpilotAvoid belvoir Ipswich (rent)
Avoid at all costs - enables lawless landlords to make their tenants life a misery!! Allowed our landlord to not maintain the property but allowed him to increase rent several times with outstanding repairs Never helpful, no advice , rude !!!
1/5
TrustpilotDisgusting service
Absolutely disgraceful what this company is putting us through. We have no hot water and it’s winter time. Ice cold showers and they don’t care that it’s making us ill. Both them and the landlord are refusing to replace the boiler. I do not recommend anyone to rent from this agency as you will be put through hell!!
5/5
TrustpilotGreat service from understanding people
Karen & Allana worked so hard to ensure my son was accepted for a rental property,They helped him every step of the way, from applying referencing,to the handover of keys,Nothing was too much trouble for them. So helpful and always pleasant.Thank you
1/5
TrustpilotThe most Inept & Incompetent estate…
The most Inept & Incompetent estate agent I have ever had the misfortune to deal with!Messages & emails not passed on between staff members , no communication or follow ups.Absolutely Useless!
1/5
TrustpilotThe worst agency around Peterborough
The worst agency around Peterborough. Every single time we have an issue it nevers get resolved on time. Last year, boiler wasn't working had to wait 2 weeks to get it fixed this year our tap is broken in the bathroom no hot water only cold and still hasn't been fixed. Don't rent from this agency
5/5
TrustpilotAbbey …
Great service from Abbey from the Andover office kept informed throw whole process very professional can't recommend them enough thank u again
1/5
TrustpilotExpensive
They managed my rental property for a year The service was adequate but expensive. Termination of the service was also costly. Would not recommend.9
1/5
TrustpilotAppointments always cancelled
Appointments always cancelled, 3rd agency to mess me around I’m single dad looking for a home I seem to get penalised for being self employed and being the father and not a mother not 1 viewing out of 7 houses no communication.
1/5
TrustpilotAbsolute scammers
Absolute scammers. Do not give these people any money, they are refusing to return my deposit after breach of contract. Make excuses, and lie about getting the flat ready. Full of black mould, dirt and now refusing to return my money. Keep changing between 2 company names. Shayan, Roberto, Natalia and Paris. Awful liars, with a nice dose of rudeness. Now taking legal action, informing council and media.
1/5
TrustpilotWorst people on the planet earth
Worst people on the planet earth. Non professional and extremely rude (if you are from non-white background). It's better to be homeless instead of renting home from these people. Also they lack basic skills of business communication (agent won't attend your call or reply to your texts). 1 star is just too much, they deserve minus 10.
4/5
TrustpilotThe estate agent showing me the house…
The estate agent showing me the house was patient and made suggestions about how aspects in the house could be altered to suit my needs. Unfortunately I had to decide that the property needed more alteration and disruption than I was prepared to put up with.
1/5
TrustpilotHorrendous company with no ethics and…
Horrendous company with no ethics and lacking any customer service. Somehow they managed to hire people with the same lack of morales as the rules they follow - it's impressively on an awful level.
1/5
TrustpilotWe had sold our house in harrogate and…
We had sold our house in harrogate and views with belvoir a property on Harlow moor drive.It was disgusting and the communication from belvoir was non existent .No follow up from viewing,no details on the property,trying to organise viewings were chaotic,overall try and rent from another agent.
1/5
TrustpilotIncredibly rude and unprofessional…
Incredibly rude and unprofessional staff. Called me only to give me verbal abuse. I left a review stating this and she replied to it being just as rude and impolite. So 0 if possible, what a disgusting way to conduct business. Not one question just shouting straight away, didn't want to speak or enquire what happened.
5/5
TrustpilotReiss Mahil the best
I want thanks to reiss mahil for his amazing attention to us and go beyond for us , I highly recommend this agency. Also thanks to his team for helping me with all the steps for the tenancy agreement and any needs I had , My agency was in belvoir Birmingham central
1/5
TrustpilotUseless
Useless, I've applied for property to rent on there's website no answer, when called them they don't answering calls, when I was personally they said is the best checking app Rightmove.
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Tell us what you need and we'll put you in touch. Auction House Beds & Bucks hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
