Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnfortunately we had a bad experience…
Unfortunately we had a bad experience with this agency,and I would like to give a heads up to others who are looking to rent through them.I know how difficult is when you find a house you like but at least you can be more careful than us. So we were renting property for 4 years, had just regular 6m checks which were fine, however landlord was involved from the beginning,we had to meet him,ask him permission for literally everywhere. At the end he asked us to leave the house in one way and agency did the worst report possible to make money out for both I presume. We feel completely betrayed and frauded. It is a long story to write so I won't go in details .We had to pay for things we were told to leave in the way we did and never got a chance to fix things how they wanted. They are just money,money,money! No humanity,not listening,just strictly by the book and making money in their and landlords interest. So, if you ever have to rent property through them, do everything by the contract,report every single bit and don't let landlord be involved in anything! Don't let them take your hard earned money for lie's ! Good luck
Tanja · 22 September 2022
★★★★★ 1/5
TrustpilotTerrible company
The service we have recieved from this company has been absolutely appalling. They took over some properties we let out through an estate agent due to buying out the practice. After previous bad experiences with belvoir we tried to leave them which they dragged out nearly 6 months. as well as telling outright lies about when tenants were moving out losing us rental income. The response rate of the office was appalling, one tenant moved out on the 5th of July, they notified us in august and then were unable to find the keys for 3 weeks. Its rediculous. I STRONGLY recommend anyone other than this company.
Clodagh · 14 September 2022
★★★★★ 5/5
TrustpilotAmy-Louise from the Portsmouth branch…
Amy-Louise from the Portsmouth branch was brilliant. Very pleasant and helpful. Couldn’t have asked for more. Thank you Amy-Louise
Annalise · 23 October 2023
★★★★★ 1/5
TrustpilotAvoid!
Not bad until I left the property. Then I had zero communication from a female property manager in the Brighton store, would not respond to my calls and emails when I was only asking for an update. When I finally spoke to her she told me she was too busy helping others. Really poor service, she sounded way out of her depth.
Carol · 12 February 2024
★★★★★ 1/5
TrustpilotAwful company DO NOT LET WITH THEM
Awful company, I let a property with the Basingstoke branch. They received fraudulent emails attempting to update my bank account details. They acted on these without contacting me to verify and sent the rent to the fraudulent account. When asked about this the director stated it was normal to update bank details without checking and 'what do you want us to do call everyone after an update? They then suggested that I had created the fraudulent account. Needless to say I'm cancelling my contract with them.
Sean · 22 August 2022
★★★★★ 1/5
TrustpilotManchester branch What a shambolic…
Manchester branch What a shambolic agency nothing but trouble They don’t repair things had a bathroom radiator hanging off for six months took over a year to fix front door then after one tennant moved out and another moved they didn’t change the names in the tenancy then seven months later served with a eviction as she hadn’t passed credit checks and should not of been allowed to move in after having left letters threatening us with court action for not moving and not handing keys back even though we had they then apologised and said it was a error stay well clear of them
Vicky · 31 July 2022
★★★★★ 1/5
TrustpilotBasically stole my deposit money when I…
Basically stole my deposit money when I moved out as nothing was wrong with the property I left it how I moved in. They tried to charge me for someone leaving a fridge freezer outside of the apartment building. Even though I showed evidence I have mine in storage. They have cctv so why didn’t they bother to check. They never repaired things. Took them 3/4 months to get my bath plug reported. My only option was to splash water over myself with a bucket.
Tee · 20 July 2022
★★★★★ 1/5
TrustpilotI was employed by belvior watton for a…
I was employed by belvior watton for a few weeks and had to leave for unfortunate circumstances and due to lack of child care being a single mum. They have refused to pay me and now ignoring me?! Absolutely disgusting behaviour strongly advise to never go near the company!!!
Leona · 4 September 2024
★★★★★ 1/5
TrustpilotI rented out my property in Dunstable…
I rented out my property in Dunstable Bedfordshire, with Daniel. First tenants ok with rent on time,but when they left,it was clear for overcrowding with evidence of a bed in the Kitchen (Studio Apartment).Next tenant stop paying rent because of covid,he was of furlough but,thought he did not have to pay rent.I could not evict due to new rules,but when i could ,i got the keys back.The tenant had no previous rentals but was accepted ,and i paid for this privilege ,he was a mummy's boy, and his parents moved to Spain.Daniel told me many times that i would receive some payments but nothing.While painting the property ,mail from other people arrived, I also had a Spanish guy who was illegally subletting coming to the door looking for mail.To date i am owed around £3000,but belvoir are not interested.I truly thought i had found a decent agent, in Dunstable,but it seems a hard task
Hush · 26 May 2022
★★★★★ 1/5
TrustpilotLandlord beware
If you are a landlord, proceed with caution. We had our flat with them for 12 years and the service has got to a point where we are now taking legal action against them. They took money from our rent to pay tradesmen and have failed to provide invoices for the work - 8 months have elapsed, no invoice. They have also deducted money for payments for Council Tax payments which we know nothing about, we did not ask them to pay it either. They are now failing to provide proof of payment and Louise Bullimore (Finance) has ignored all emails requesting proof of payment. Letter before action sent and complaint lodged with the Property Ombudsman. When you call, they pass you from pillar to post and when your property manager leaves and a new one arrives, they know nothing about the current issues and wash their hands of the poor service as they are new. Shocking service from all.
Parag · 17 May 2022
★★★★★ 1/5
TrustpilotIf I could leave minus stars I would
If I could leave minus stars I would. WALSALL. The most appalling service, sold me a house they should never have marketed due to a marital dispute and then strung me along for 7 long months before the sale fell through. They gave a different story every single time I spoke to them. Their left arm doesn't know what their right arm is doing. They had done ZERO due diligence when marketing the house. AVOID AVOID AVOID. You will have nothing but trouble. Couldn't agree with all the negative feedback more!
Ian · 4 February 2022
★★★★★ 1/5
TrustpilotAVOID, TIMEWASTERS, UNPROFESSIONAL RUDE STAFF
Even one star is the too generous, very unprofessional and rude staff. Canceled a viewing 5 minutes before the appointment, then lied to me on the phone stating they tried to ring me and have emailed me. Yet no missed calls or emails. My partner had to miss work for the viewing too. Once we complained, the woman on the phone had such a bad attitude. Failed to even have a shred of understanding and did not even offer an apology.
Jessie · 13 January 2022
★★★★★ 1/5
TrustpilotI wish I could give a zero star rating
I wish I could give a zero star rating. This is for the Birmingham Central branch. Appalling service, staff are rude, liars and incompetent. They made excuse after excuse upon check out and wouldn't give me my £500 deposit back. Basically they stole it from me! The woman who lived in the property before me said they did the exact same thing to her. I wonder how much money they've made from withholding deposits? The property was a dump when I moved in, I decorated throughout, had new lino and carpet fitted and they tried to said I left the property in disrepair, I was absolutely heart broken. I don't know how you sleep at night Lying thieves!
Kelly · 9 January 2022
★★★★★ 1/5
TrustpilotDon’t bother
Don’t bother. I stood outside the property I was supposed to be viewing for half an hour. I emailed to apologise I would be late and only received the same courtesy (sort of) because I called to ask who I was supposed to be looking for. Nobody turned up so I left.
Zahra · 16 May 2024
★★★★★ 1/5
Trustpilotworst customer service ever
Theyre only supporting and nice till after they have received the rental money. The worst customer service ever, the letting agents treated me with disrespect. the apartment i recieve had so many items out of working order. it was so dirty when i received it, they are not helpful, they ignored my emails and i had to run after them for them to fix issues that were broken to before i moved into the apartment. i truely do not recommend them at all (Sheffield Office)
Anonymous · 18 November 2021
★★★★★ 1/5
TrustpilotThe worst
The worst! Only dealt with this company once and will never again! Was due to view a house and they took viewings over the weekend without telling us and the house sold before we could view!!! They had told us the seller wanted to start viewings on a Monday and then went ahead and viewed on the weekend!!!! I was one of the first to book a Monday viewing and missed out!! I hate estate agents that just do not care anymore they are just all for the sellers in this market and its not fair! Genuine families who are looking for their family home are being disrespected!!! I'm sick of it!!!
Natalee · 17 November 2021
★★★★★ 1/5
TrustpilotUntrustworthy, Unprofessional, Disrespectful, Always with attitude and Rude! Do NOT use them at all! Also breached the contract just because! TRASH
The worst agency you could ever pick! We rented an apartment with them on February 2019. We had to contact the landlord to communicate any issues and find resolutions as they would never, ever be professional and help us, as tenants! They even left us without a fridge for 3 WEEKS to only find out they hadn’t even ordered one for replacement and we had to contact the landlord to resolve it! Absolutely disrespectful and with attitude every time we called them (2-3 times per year)! Also, now they do NOT release our deposit which as per the contract we meant to have back 10 working days after moving out (moved out on the 13th of October). They are untrustworthy, unprofessional, disrespectful, always with attitude and in general garbage! DO NOT USE THEM AT ALL COSTS!!
Nikolaos · 13 November 2021
★★★★★ 1/5
TrustpilotBe careful ❗️
Had Peterborough office come not very professional had a quick look and valued on a different out of town place not even a like to like property!!! well WOW they didn’t have a clue and valued it at 200k less than 2 other estate agents so please get other agents to valued your property good job I knew it was incorrect
Nicola · 17 October 2023
★★★★★ 1/5
TrustpilotI agree with these letting agents
I agree with these letting agents, I have been living in a property since last 2 years and finally purchased a property and trying to move in because I was in rolling contract and I have informed them on Oct 7th where I will vacate on Nov 15. They say my contract is from 3rd of every month. And asking me to pay to Dec 3rd.Ridiculous people. During the whole of pandamic I received no supported. I made regular payments still very hungry for money.I really have very low regards for them. Thanks,Raj
SR · 19 October 2021
★★★★★ 5/5
TrustpilotHighly recommend!
Cannot recommend enough, Wendy and her team for the fantastic job they did in letting my house. Very professional at all times, absolute first class!!
Craig · 23 September 2022
★★★★★ 1/5
TrustpilotComplete liars
Avoid this company if you are a prospective tenant as they are underhand in the way they set up viewings. They will not be transparent and have no qualms about telling you bare faced lies on the true situation. Would never trust this unprofessional company with anything.
Melanie · 19 July 2024
★★★★★ 5/5
TrustpilotBelvior - Outstanding Performance
Belvior we’re marvellous. They provided a valuation for Probate within a day, and kept in touch continually through the arduous process of getting Probate approval. They gave good advice and managed the whole sale process for us, sending many viewings our way. At times they knew more about what was going on than the Solicitors had told us which was really useful. The sales team are efficient and very proactive which made everything so easy for us. I would recommend them to anyone selling their house. A big Thank you to the team.
David · 25 September 2021
★★★★★ 1/5
TrustpilotBedford branch - AVOID
Bedford branch - booked a viewing and had email confirmation to attend. arrived to find nobody there. called the local office and was advised that the property was offered and accepted. Nobody thought to call me to cancel despite it being a 30 min drive away. I find it absolutely insane that they think it's OK to operate in such a manner. AVOID
Alex · 28 July 2023
★★★★★ 5/5
TrustpilotAs first time home owners
As first time home owners, we were really pleased and thankful to be in such helpful hands. We felt we were listened to with all of our questions and queries that we had about the moving in process. Especially, Vicky our letting agent who helped us every step of the way and kept us up to date. We couldn’t thank this company enough they are splendid.
K · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
