Trusted Agent profile
★★★★★
455 reviews across 2 platforms
Unit 9, Westgate House, 5 Albert Street, Harrogate, HG1 1JX, North Yorkshire HG1 1JX
Strutt & Parker's North Yorkshire office at Unit 9 is rated 4.4 out of 5 across 455 reviews on two platforms, including 25 Google reviews rated 4.5. The 430 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
TrustpilotAndrew Ligertwood from Strutt & Parker was incredible.
From the first time we met Andrew we felt confident he was the person to take our home to market. He understood us, how much a home we had built and lived in for 30 years was a bittersweet move, however the time was right to down size.
5/5
TrustpilotA Very Personable Execellent Agent
William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright
5/5
TrustpilotAaron Turner at Strutt and Parker - excellent sales agent and negotiator
We don’t normally write reviews, but in this case, my wife and I were so impressed and happy with the service provided by Strutt and Parker, and in particular by Aaron Turner, that I felt I should, in the true spirit of reviews, to offer help to those who are seeking insight into Strutt and Parker!
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
5/5
GoogleStrutt & Parker gave first class attentive service in selling my house. The first buyer pulled out after being in legals for 4 months during which time the Harrogate office diligently chased for updates on the whole chain. A new buyer was found within days of the property going back on the market and completion occurred in a timely manner. I shall be using Strutt & Parker again if the need arises.
5/5
TrustpilotS&P- A highly professional, efficient agency.
I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.
5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
5/5
TrustpilotSarah Cull’s decades of experience…
Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.
5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
5/5
GoogleWe recently sold our deceased parents' well loved house through Strutt & Parker's Harrogate office. We just wanted to record our huge thanks to Janet Edwards in particular for her professionalism, determination and persistence despite all the difficulties that were thrown at her over a period of almost 2 years. Without her 'true grit' and sound advice in making sure we achieved a satisfactory sale, we could still be left with managing a vacant property from long distance. Well done Janet.
1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
5/5
TrustpilotSophia and Sharnie from Strutt & Parker Suffolk
Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!
5/5
TrustpilotThe very best Estate Agents
I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill
5/5
TrustpilotGina Simpson at Strutt & Parker offers an outstanding service
My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.
1/5
TrustpilotCaroline Clark disgraceful attitude.
We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.
5/5
TrustpilotRecent house purchase
Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.
5/5
TrustpilotThe Best In Gerrards Cross
I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.
5/5
TrustpilotWe nearly went with Purple Bricks!
We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.
5/5
TrustpilotMaking life changing decisions
Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!
5/5
TrustpilotGina - Strutt and Parker
Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt & Parker's North Yorkshire office has 455 reviews across two platforms: 25 on Google, 430 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Strutt & Parker Harrogate is rated 4.4 out of 5 across all 455 reviews, and 4.5 out of 5 on Google from 25 reviews, checked 9 October 2026.
Strutt & Parker Harrogate, Unit 9, Westgate House, 5 Albert Street, Harrogate, HG1 1JX, North Yorkshire HG1 1JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.