Trusted Agent profile · North Yorkshire
★★★★★
822 reviews across 2 platforms
7A Murray Street, Filey, North Yorkshire, YO14 9DA
Hunters's office in North Yorkshire, at 7A Murray Street, is rated 3.2 out of 5 across 822 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
GoogleCannot thank Hunters enough for the excellent service they provided inhelping us buy our Bungalow in Filey. Special thanks to Lauren, Janice and Amy who were a great help, always at the … More
Thank you for your really lovely review, Graham! It was an absolute pleasuring helping you with the purchase of your new home and we will you all the very best for your new life in Filey! From all the Hunters Filey Team!
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
Googlemy experience was simply excellent! Lauren and Amy were superb! They were professional attentive and well informed about the current property market. They answered all my questions and were simply amazing! I would highly recommend Hunters Filey for the high calibre of staff they employ
Thank you so much for your kind review, Vanessa!
5/5
GoogleThank you to Aimee and the team at Hunters (Filey) for helping me to finally live my dream and retire to the Yorkshire coast. Aimee has been so helpful, thoughtful and professional, but above all, patient. It's been a long process but we got there in the end. I can't recommend them enough. Thank you again.
Thank you so much for your lovely review, Carole. We hope you love your new home!
5/5
GoogleWe viewed some properties with Janice, who was extremely helpful and knowledgeable about the properties and the area. She gave us some good advice and helped us further our enquiries. Also a thank you to Amy S who arranged all the viewings for us. Great team and I would highly recommend Hunters at Filey.
Thank you very much for your review!
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GoogleToday I was shown around 4 properties by Janice, who is nice, polite and friendly, and was full of information on each property that we viewed. Thank you to both Janice, and Amy for organising the viewings via emails. Great professional service, and looking forward to working with Hunters going forward to buy my ideal home.
Thank you for your wonderful feedback. We're glad Janice and Amy provided a great professional service and look forward to helping you find your ideal home.
5/5
GoogleWhen my elderly parent's original vendor pulled out at the last minute, they popped into Hunters to ask if they had any bungalows up for sale. Amy showed them 2 that met their requirements, she also told them about 1 which was to go on the market the following day. Amy was so helpful throughour the whole process. My parents loved her, they said she was always happt & a giggerler.
Many thanks for your kind review, Lesley. Kind regards from the team at Hunters.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleWe placed our holiday home for sale with Hunters, Filey. They were excellent and found a number of prospective buyers. However the sale to one of the Hunters buyers fell through due to the buyers inability to arrange suitable finance and the resort where the holiday home was located had a buyer waiting so we were able to complete. Hunters at Filey, given the circumstances were excellent and I would have no issue fully recommending them to others. I have sold two houses this year and Hunters Filey kept in touch, informed of when viewings were happening and do not charge the higher rates others do, and gave at least as good as service, if not better. They were head and shoulders above our other house sale.PositiveResponsiveness, Quality, Professionalism
Thank you for the great review Mark
5/5
GoogleHunters was absolutely brilliant from start to finish, I was lucky enough to complete the process in seven weeks! Anytime I had a question or query Aimee dealt with it and she was excellent. I can’t thank Aimee & the team enough and look forward to any future communications.
Thank you for your 5* review, Liam. We hope you have settled into your new home nicely!
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleI recently purchased a property through Hunters in Filey and can't praise the staff enough. From start to completion they kept me updated and answered any questions promptly which was very reassuring. They were all very knowledgeable and professional I can't praise them enough!!
Thank you for your review. We are delighted our team kept you informed and provided professional, knowledgeable support throughout your purchase. Your kind words mean a lot to us!
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
GoogleThe Team at Hunters Filey put a lot of effort into my sale and their hard work paid off. I would definitely say they are the best estate agents in Filey by far. I was always kept in the loop and they were on the ball from the beginning. Thank you so very much.
Thank you so muh for your kind review, Vic!
5/5
GoogleMassive thank you to Lizzie and the team for helping me find a new place to rent. The rental market is incredibly difficult at the minute and I had been looking for a new place for a long time (especially difficult with a dog!), however Lizzie went above and beyond to help me when I spotted the perfect place! Great communication throughout, very professional and made the whole experience stress free. Thank you again!PositiveProfessionalism
Many thanks for your review.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GoogleExcellent staff team! All of these girls have dealt with our purchase extremely efficiently and professionally, they have been knowledgable, polite and a delight to deal with. Nothing has been too much trouble. Many thanks to Teigan Hillary and Cassie Anderson who were our main point of contact and have gone above and beyond making the whole buying experience stress free. They're a credit to their employer. Many thanks, ladies!PositiveResponsiveness, Quality, Professionalism, Value
Hi Kathryn, thank you so much for the review! We really appreciate the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's North Yorkshire office has 822 reviews across two platforms: 275 on Google, 547 on Trustpilot (across the whole business).
Hunters North Yorkshire is rated 3.2 out of 5 across all 822 reviews, and 4.9 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Hunters, Filey won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold; Hunters, City of won Gold.
Hunters North Yorkshire, 7A Murray Street, Filey, North Yorkshire, YO14 9DA.
