Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent?
Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement.
We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time.
What a disgusting way to handle a sale.
*EDIT IN RESPONSE TO AGENT*
The statement about my complaint being incorrect is untrue and they are still lying.
If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting.
We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.
Danni · 22 April 2022
Agent replied · 20 March 2026
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
★★★★★ 5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Sarah · 12 March 2022
Agent replied · 20 March 2026
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
★★★★★ 4/5
GoogleAs agents for the vendors, they obviously had their clients' interests as a priority, and seemed to represent them very well.
With regard to us as buyers, Alison was always helpful and efficient, responding …
Carl · 17 April 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave your comments. All the best Dacres Pateley Bridge
★★★★★ 1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
Kash · 2 February 2022
Agent replied · 28 December 2024
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
★★★★★ 5/5
GoogleA fantastic professional process by all of the team at Pateley Bridge. Sales Manager Alison Reilly did a fantastic job for us under the leadership of Area Director Paul Baxter. Many thanks.
Ian · 23 August 2025
★★★★★ 5/5
GoogleAbsolutely fantastic service from Alison. Selling my family home was a difficult decision to make. Alison did everything possible to make this an easier experience. Thank you.
Liz · 23 August 2025
★★★★★ 5/5
GoogleAnother great buying experience using Dacre, Son and Hartley in Pateley Bridge. Excellent communication throughout the process with Alison always readily available. Will use again when another opportunity arises.
Jonathan · 10 April 2024
Agent replied · 24 October 2024
We're thrilled to hear how happy you were with our service and communication throughout the process, thank you for your five star feedback.
★★★★★ 5/5
GoogleDacres did a great job, always supportive and keeping us informed. Office manager, Alison, worked tirelessly to keep things moving!
Helen · 23 August 2025
★★★★★ 5/5
GoogleAlison at Dacres has been amazing as always. Always helpful and professional and got my house sold quickly
Andrew · 11 April 2023
★★★★★ 5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Dave · 1 August 2024
Agent replied · 22 October 2025
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotPerfect experience
I phoned Dacre son & Hartley to view a property in Giggleswick, it was a pleasure to speak to a helpful, knowledgeable person.
Sarah · 15 May 2023
★★★★★ 1/5
TrustpilotDon't make the same mistake 15 others did?
Dacre, Son & Hartley a firm:
Sam · 4 December 2023
★★★★★ 3/5
GoogleRating only, no written review.
Stephen · 10 April 2024
Agent replied · 24 October 2024
Thank you for taking the time to rate our service.
★★★★★ 1/5
GoogleRating only, no written review.
Chantelle · 11 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Debbie · 12 April 2017
Agent replied · 24 October 2024
Thank you for this five star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
