Dacre Son & Hartley Pateley Bridge reviews in North Yorkshire

★★★★★ 5/5

Google

Alison at Dacre in Pateley Bridge has been fantastic. As a purchaser of a property they were selling on behalf of the sellers, she has helped guide me, as a first time buyer, through the whole process. Could not have asked for any better help. Just wish my solicitors were as accommodating. If you’re looking to sell your house you can rest assured they will take full care of everything. Customer service is second to none. Thank you Alison.

David · 17 December 2025

★★★★★ 5/5

Google

Best estate agent there is!! Amazing service from day 1 until completion day. We sold our house with Dacre, Son and Hartley. We had a lot of interest and an offer within a few weeks of listing. Alison then helped us find our dream home. She listened to our needs and was always on the end of the phone willing to help in anyway she could with either queries, problems, chasing and just updates to reassure. The house we purchased was also listed with Dacre son and Hartley and is absolutely perfect. I woupd highly recommend for either a purchase or sale. Thanks again Alison and team at the Pateley Bridge office 🥰

Fiona · 15 September 2025

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 5/5

Google

Excellent service from Alison and the team! Thanks so much for keeping things moving with the solicitors and your speedy response to any queries. Great communication and first rate customer service - if only the solicitors had been half so good! Thanks again.

Wendy · 23 August 2025

★★★★★ 5/5

Trustpilot

Pateley Bridge - Top service

Alison from Dacre at Pateley Bridge was fantastic with our move. She was proactive in finding us our home by reaching out to us whenever a new property that we could be interested in came on the market, she kept us updated throughout and was always on the ball to make sure the sale went through as quickly as possible always one step ahead with the solicitors and seller. 12 weeks in total for the sale to go through …would definitely recommend Dacre and Alison for your house sale or purchase

Jessica · 26 June 2025

★★★★★ 5/5

Google

Alison at Dacres Pateley Bridge was amazing. She was very approachable and tenacious when chasing up issues for us. She made a stressful move much more manageable for us.

Joanne · 17 December 2025

★★★★★ 5/5

Google

Alison from Dacre at Pateley was fantastic. She reached out to me ahead of the property going onto Rightmove and handled the sale brilliantly, always proactively chasing both the seller and my solicitor to make sure things stayed on track …

Jessica · 17 August 2025

★★★★★ 5/5

Google

We recently sold our property through Dacre, Son & Hartley and Alison at the Pateley Branch was incredibly helpful and diligent. It is not the first time we have dealt with Dacre, Son & Hartley and Alison and we chose to go with them again because they made the whole process as easy and quick as possible. We would happily recommend this estate agent to family and friends.

NereaColin · 15 September 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this. I am being generous with two stars. And a bit better response than “please give us a call to discuss” might have been helpful. E.g. who do I call? on what number?

KPop · 25 September 2023

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 5/5

Google

We were extremely impressed with the exceptional service provided by Alison and her team. Their prompt and effective communication ensured that we were kept fully informed throughout the sale process. Alison's proactive approach and dedication to moving the sale forward were particularly noteworthy. We would highly recommend her and her team to anyone seeking a seamless and efficient experience."

Mike · 9 August 2025

★★★★★ 5/5

Google

Alison and the team at Dacres in Pateley were extremely helpful, kind and professional when it came to selling our mum's house. They made the whole process as straightforward as possible, always communicating clearly and promptly at every stage - and the conveyancing solicitors they recommended were excellent too. Thank you!

Sarah · 10 April 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.

Adam · 21 February 2026

★★★★★ 5/5

Google

From the beginning to end of the process, though tricky at times the service of Alison and her colleagues was superb. Never flustered , always cheerful and realistic keeping my feet on the ground. A thoroughly professional job even organising solicitors and keeping everY one in the loop. Communication excellent.

JOHN · 17 December 2025

★★★★★ 1/5

Trustpilot

Don't make the same mistake 15 others did?

Dacre, Son & Hartley a firm: NOT TO BE TRUSTED... To PRC, This says it all, everyone else is to blame, then to add insult to injury - he has the audacity to suggest in his account - apology I, "have been down this route before"!!! This just shows the contempt with which he treats people - I do thank God that we were not involved with them from the moment he failed to advise the house had already been SOLD the day before we were supposed to view it but, failed to tell us until it was toooo late!!! We were on the doorstep. But, on one point he is right. In my 66 years on this planet I have been down this route before many times - witnessing 1st hand the effect of "cowboy operations" like his destroy other peoples misplaced trust with an operation which is supposed to be there to represent them - and in this case and at least 15 other documented cases FAILED to do so MISERABLY They ARE NOT TO BE TRUSTED - Take it from me you don't want to find out just how inept they really are..

Sam · 4 December 2023

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita. I wish to now add that this lady has has acted beyond and above expectations. She came to our new address and apologised for the day I spoke with her. She was so kind and brought us a moving in bottle of Prosecco. Everyone has off days and I think that's what happened as she was so polite and pleasant today. If this is the service you receive I would definitely recommend this company. Thanks again, Dave

Dave · 1 August 2024

★★★★★ 5/5

Google

We have been delighted with the service we received from Dacre Son and Hartley in Pateley Bridge. A special shout out goes to Alison for going the extra mile to ensure the sale went through. Would thoroughly recommend.

Dan · 17 December 2025

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.

GCP · 6 July 2025

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 5/5

Google

Excellent service from Alison who kept us informed every step of the way on the sale of our cottage. Once we accepted an offer the sale went through very quickly and without a hitch. Would definitely recommend

Julie · 23 August 2025

★★★★★ 5/5

Google

My family and I were very happy with the service that Alison and the Dacre’s team provided. They kept us up to date with all viewings and feedback. We would be happy to use in the future

Susan · 23 August 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Always helpful and friendly. Alison has always kept me informed throughout the process and nothing had been too much trouble.i felt very confident in the process .

Mary · 17 August 2025