Trusted Agent profile
★★★★★
494 reviews across 2 platforms
27 Flowergate, Whitby, North Yorkshire YO21 3AX
Bridgfords's North Yorkshire office at 27 Flowergate is rated 2.3 out of 5 across 494 reviews on two platforms, including 45 Google reviews rated 4.6. The 449 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
1/5
Trustpilot1 Star is too many stars in my opinion...
I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.
5/5
GoogleAfter a slow start to our house purchase, Zuzanna was the light at the end of a very long 21 week tunnel. Zuzanna had just started Bridgfords and we have watched her confidence and professionalism grow. We were very impressed with her pragmatic approach. Thanks again Zuzanna.
Thank you for your excellent 5* review and kind words of our dedicated team Becky. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
5/5
GoogleUPDATE: NOVEMBER 2022 I have really appreciated Victoria's attitude and approach with others in the chain and myself during a very difficult last couple of weeks. Her experience has proved itself - and I am so glad that she is ‘on my team’! James has been so approachable and understanding too. Though we did not get the outcome we all hoped for; the Whitby team's professional and calming style has helped to ease a horrid situation (my buyer pulled out the week we were due to exchange contracts!) just a little bit for me. Plus, it was a HUGE relief to find out that the Countrywide solicitor (Bridgford's recommended firm) has a 'no sale no fee' policy! UPDATE: JULY 2022 Having found it very stressful to sell through an online agent, with no face-to-face contact and little consistency in staff, we cautiously looked at traditional estate agents to help carry the burden of the selling process for us. This has proved to have been invaluable; not least because Victoria & James at Whitby branch have involved themselves every step of the way, reassuring us and communicating up and down the chain - and basically, that is exactly what we wanted. We didn’t to be alone with this and it has taken a huge burden off us, helping to ease what is at times a very unpredictable and stressful process. Victoria and James have been professional, available, communicative and friendly at all times. FIRST IMPRESSIONS: APRIL 2022 I have only been dealing with Bridgfords Whitby for a month or so - but I am already really impressed by Victoria's professional yet friendly attitude. I went with Bridgfords after 3 months with an online agent. Victoria has been open, realistic and proactive in her approach to how to market my flat and this swayed me to choose her and Bridgfords. I feel reassured that she and James are there to support and guide me through the selling of my flat. It helps that the staff are local and know the area so well; while they also have the back-up and wider perspective of a nationwide company. There is a long way to go yet - so expect further review updates!
Thank you for taking the time to share your experience and for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotValuation?? They can't be bothered!
Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!
5/5
GoogleI'm writing this on behalf of a friend who doesn't have access to Google. The whole team, but particularly Victoria, has been very helpful with the sale of an old property in Loftus. It has been along haul - a buyer pulled out at the last minute- but completion is now imminent with a new purchaser. Throughout the sale process, Victoria has been superb, she even brought documents to sign to my friend's new home and has been friendly and supportive all the time. I'd certainly recommend Bridgfords, Whitby as a selling agent.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleVictoria can by our property to offer a market appraisal. From the moment she entered our home we instantly felt at ease , with confidence in her abilities and knowledge of the market. She explained everything very clearly and with passion. Her manner was professional yet likeable and natural with no pressure or urgency to choose Bridgfords. Here on after, all communication, be it by phone or email, was informative, personal and efficient in speed of response. We would strongly recommend Bridgfords for their amazing customer service 👏
Thank you Kate for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVictoria, Shaunnie & Maddie made selling our late father's cottage much easier with their friendly professionalism and dedication to making sure the auction process went as smoothly as possible. Nothing was too much trouble for this fantastic team. I've got no hesitation in recommending the Whitby team at Bridgfords: five stars for three terrific women!
Hello Alison! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
5/5
GoogleWe contacted Bridgfords in Whitby yesterday to value our home with a view to selling. An appointment was made for today. Bridgfords were professional and friendly when making the appointment, provided confirmation and a reminder by text then called 10 minutes before the appointed time. Victoria was friendly, knowledgable and informative and provided excellent service.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so very much for all of your help and support throughout the purchase of the property on behalf of my husband’s elderly parents. The level of service and customer care we received from our local friendly team, Marc, Alison and Victoria at Whitby Bridgefords was exceptional. Nothing seemed too much trouble, they went above and beyond to help us deal with any problems, working seamlessly to ensure a high level of service. We would highly recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotMy experience with Bridgfords/Countrywide
My experience with Bridgfords/Countrywide has been extremely disappointing.
5/5
GoogleSo far had a great experience with Shaunnie at Bridgfords Whitby very polite and knowledgeable very honest and giving us a lot to think about whilst looking to buy a property on their books, obviously loves her job and the people she meets she gave us lots of help and pointing us in the right direction to help purchase a property would definitely recommend Shaunnie at Bridgfords
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
5/5
TrustpilotVery happy with sale via Bridgfords Swinton
Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.
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Bridgfords's North Yorkshire office has 494 reviews across two platforms: 45 on Google, 449 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords is rated 2.3 out of 5 across all 494 reviews, and 4.6 out of 5 on Google from 45 reviews, checked 9 October 2026.
Bridgfords, 27 Flowergate, Whitby, North Yorkshire YO21 3AX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.