Every review we hold for the Coalville office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe asked SP Sales and Lettings to find a new tenant for our rental property.
It was advertised quickly and within a few days we had found the perfect tenant.
Sean kept us informed of all enquiries that were received and the process was extremely easy and stress free. Karen in the office is very helpful and gave us lots of useful advice.
This is a family run business and they are very conscientious and efficient.
I would definitely recommend SP Sales and Lettings to anyone who needs to find new tenants.
Julie · 27 October 2018
Agent replied · 25 October 2024
Thank you Julie!
★★★★★ 5/5
GoogleCurrently purchasing through Sean and team at SP Sales & Lettings and they've been both professional and friendly right through from when I first booked a viewing. Looking forward to dealing with them for the rest of the process.
Update - The rest of the process was just as smooth and they kept me informed of progress throughout. The solicitors they referred me to (Fishers in Ashby) were also excellent and as a package everything was taken care of. They also offer property maintenance services in house which I will keep in mind for the future should I want to tinker with the new place.
I would, without hesitation, use SP Sales and Lettings should my property ever go to market.
Rob · 27 October 2018
Agent replied · 25 October 2024
Thanks for your review Rob, hopefully we can push it through swiftly for you now!
★★★★★ 5/5
GoogleI really couldn't recommend SP Sales & Lettings enough! Sean has been fantastic with everything. The straight forward explanation of the sales process, the knowledge of the local housing market, not to mention the great customer service. Not only this but I have been charged hundreds of pounds less than all of the other local estate agents would have charged, as I shopped around beforehand and got quotes & valuations. I'm not exaggerating - my house went on the market and within 3 weeks I had 2 offers on the table for the asking price! Sean and the team has made this whole process so easy and stress free - if you live in North West Leicestershire or the surrounding area, this is the estate agent for you!
Richard · 27 October 2018
Agent replied · 25 October 2024
Thank you Richard, really appreciate your comments!
★★★★★ 5/5
GoogleWe sold a bungalow in Shepshed using SP Sales & Lettings.
We found the following: The team at SP Sales & Lettings are not only extremely good at their jobs, they also very friendly, very helpful and keep both buyers and sellers fully informed of what is going on.
They really are a one-stop place for all the requirements of selling a house - from advising how to get a property looking at its best to providing a review of the housing market in the area as well as showing potential buyers around.
They can also arrange for additional help from routinely checking an empty property to arranging gardening work or clearance of dilapidated garden sheds. This was so useful when selling the property. The list of services they can provide goes on and on.
Overall, SP Sales & Lettings were a delight to deal with.
Steve · 10 October 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with SP Sales & Lettings Estate Agents to sell my house. From start to finish, their professionalism, dedication, and expertise were evident in every step of the process.
Special mentions go to Rachael and Karen, who went above and beyond to ensure the sale was successful despite the tough circumstances we faced.
I highly recommend SP Sales & Lettings to anyone looking to buy or sell a property. Their commitment to their clients is truly exceptional.
James · 10 October 2025
★★★★★ 5/5
GoogleWhat a pleasure to work with SP Sales and Lettings for the sale of our house! From the start dealing with Sean for the valuation and photographs for the advertising, which appeared super quick on their website to the very good advise from Karen previous to us coming to the market and not to mention Rachael and Charlie, they are all very professional, knowledgable and friendly making the sale of our house a very pleasant experience!
We would recommend them to anybody and cannot thank them enough!
Dawn · 23 September 2025
★★★★★ 5/5
GoogleI cannot recommend these guys highly enough , from the moment Rachel stepped through the door to complete our valuation to the moment the house sold, they were just so supportive and approachable, nothing is to much trouble and when my purchase went wonky towards the end of the process, nothing was to much trouble for them to try and help me out.Special mention goes to Karen who was just incredibly supportive and understanding . Keep up the good work team ❤️
Jenny · 25 August 2025
★★★★★ 5/5
GoogleAbsolutely first class service from these guys from start to finish, would highly recommend. Kept us up-to-date on the whole process, cannot stress enough how good these guys were.
Wesley · 26 September 2026
★★★★★ 5/5
GoogleSean was well presented and introduced himself in a professional manner. He spoke to me in clear and precise manner explaining the whole processes of a house sale and purchase. I felt that he was a really genuine guy who had my best interests in mind. I did not feel under any pressure to use his services .I would recommend him full hearted without reservation.
Tanya · 27 October 2017
Agent replied · 25 October 2024
Thank you Tanya, we really appreciate your feedback.
★★★★★ 1/5
GoogleJust wanted to share my experience of SP sales and lettings as a first time buyer. Would have left a review on trust pilot however couldn't seem to find them on there.
For context I had an offer accepted on a property on the 30th Jan. I was asked for proof of funds etc which I provided shortly after. The only thing I had left to provide was solicitors contact details in order for SP lettings to remove the property from rightmove. As a first time buyer I wanted to make the right choice for me so I didnt reach this decision until just over 2 weeks after the offer was accepted as I wanted several quotes and was about to make a payment to my solicitor of choice on the morning of the 9th feb. I kept SP updated on my progress with this regularly. However I got a call from SP on 9th feb to tell me that another offer had been accepted and the house was no longer available.
What I complaining about is 1. The pushiness towards going with the more expensive solicitors associated with SP and actual rudeness at times of Karen Knight towards myself and my father when he made a call on my behalf whilst I was at work (work full time in NHS) to try to understand why the property couldnt be removed from right move. I feel that as a direct result of my dad assertively asking Karen to stop pressuring me as much to which she replied "rest assured you wont be hearing from me again" SP then opened the property up for viewings again the very next day which feels personal actually. I was not made aware they had done this which i think they should have done.
2. The communication. I later found out after my offer had been accepted that a builder was involved and this is why they had move more quickly. I had originally thought their pushiness was due to the property being on with a 2nd estate agent and they were eager not to lose their commission. Additionally when my dad made the phonecall for me to try to get a bit more info about why the property couldnt be removed from the market Rachel (surname?) gave some misleading information that once the property was removed from the market and issue of sale was given that no others offers could be made.
Luckily i have only wasted time but could have easily lost hundreds of pounds with the solicitor.
I will not be using this company again even if its my dream house.
Nicola · 26 October 2023
Agent replied · 25 October 2024
Hi Nicola,
Firstly we are sorry that you felt this way. We have a strict process that we stick to, to ensure that offers are dealt with correctly and efficiently. Unfortunately on this occasion we had difficulties contacting you to follow this process, and if we are honest it was very difficult having to deal with two different people (yourself and your father) whilst trying to qualify your offer and we were receiving conflicting information.
The vendor then ultimately made the decision that due to the delay and the information that was provided, that they would feel more comfortable going with a different offer.
We are sorry on this occasion we weren’t able to work with you to get the property that you wanted, but we hope that you have now found a suitable house.
Thanks,
Sean & The Team
★★★★★ 5/5
GoogleI couldn't of wished for a better estate agents to deal with the buying of our new house. Sean, Lucy and Karen were all absolutely amazing. They kept me informed every step of the way and were really quick answering any questions I had. Would definitely recommend them if you want 5 star personable and friendly service. Can't thank them enough.
Sara · 27 October 2018
Agent replied · 25 October 2024
Thank you Sara, hope you’re settling in nicely now!
★★★★★ 5/5
GoogleI recently purchased a property with S P and I had a fantastic experience with these guys. They were ultra punctual, professional and friendly! They dealt with all my queries with speed and professionalism. If I ever had the need to use an agent again, I would 100% use/recommend S P sales and lettings. Huge thanks to Karen, Sean and Lucy!
Michael · 27 October 2018
Agent replied · 25 October 2024
Thank you for your kind review Michael. We hope you enjoy your new home!
★★★★★ 5/5
GoogleBRILLIANT, PROFESSIONAL & PATIENT estate agents.
Recently sold our house with SP and cannot speak highly enough of them. After being on and off the market with other agents over 2 years, the service, work ethic, professionalism and customer relations of SP are way above that of any other estate agent I’ve ever experienced. For some context, we got signed in to T&C’s with a national chain that meant they had exclusivity for 6 months. During that time we had 1 viewing. SP got us multiple viewings and offers in 1 weekend. Rachael’s communication was unparalleled, if SP knew something, we knew it minutes later. Cannot recommend them enough.
Karl · 18 April 2025
★★★★★ 5/5
GoogleSP Sales and Lettings have been absolutely fantastic right from the beginning to the end of our sale. We mainly liaised with Karen and Rachael and occasionally with Charlie too, and they were all polite, professional and extremely friendly. They dealt with any queries easily and in a timely manner which made the whole process really smooth. We would highly recommend SP Sales and Lettings if you are buying a house as they made the whole process as efficient as it could possibly have been. We will definitely return to SP Sales and Lettings should we look into moving again in the future.
Thanks for all your hard work!
Emma · 18 April 2025
★★★★★ 1/5
GoogleMy advice to sellers…. Avoid, avoid, avoid!
I am writing this review as a buyer (my seller had their house on the market with SP Sales & Lettings).
Admittedly there were delays from my side of which were out of my control, but I have never been harassed and spoken to so rudely by someone providing a service. In the end I had to insist that they spoke directly to my solicitor.
Sellers….. do not use. Their unprofessional manner could put a potential buyer off and you could lose a sale.
Nikki · 10 October 2023
Agent replied · 25 October 2024
Hi Nikki, we hope that you are settling into your new home nicely.
I am sorry this is how you felt, but as you were buying a property in a chain we had to try and find a solution to get the property through, and we had numerous people threatening to withdraw because of the delays. The good news is that with our help the chain completed and everyone was able to move in the end.
Again, please do take our sincere apologies as this is never how we want people to feel when dealing with us.
Thanks,
Sean & The Team
★★★★★ 1/5
GoogleJust wanted to share my experience of SP sales and lettings as a first time buyer. Would have left a review on trust pilot however couldn't seem to find them on there.
For context I had an offer accepted on a property on the 30th Jan. I was asked for proof of funds etc which I provided shortly after. The only thing I had left to provide was solicitors contact details in order for SP lettings to remove the property from rightmove. As a first time buyer I wanted to make the right choice for me so I didnt reach this decision until just over 2 weeks after the offer was accepted as I wanted several quotes and was about to make a payment to my solicitor of choice on the morning of the 9th feb. I kept SP updated on my progress with this regularly. However I got a call from SP on 9th feb to tell me that another offer had been accepted and the house was no longer available.
What I complaining about is 1. The pushiness towards going with the more expensive solicitors associated with SP and actual rudeness at times of Karen Knight towards myself and my father when he made a call on my behalf whilst I was at work (work full time in NHS) to try to understand why the property couldnt be removed from right move. I feel that as a direct result of my dad assertively asking Karen to stop pressuring me as much to which she replied "rest assured you wont be hearing from me again" SP then opened the property up for viewings again the very next day which feels personal actually. I was not made aware they had done this which i think they should have done.
2. The communication. I later found out after my offer had been accepted that a builder was involved and this is why they had move more quickly. I had originally thought their pushiness was due to the property being on with a 2nd estate agent and they were eager not to lose their commission. Additionally when my dad made the phonecall for me to try to get a bit more info about why the property couldnt be removed from the market Rachel (surname?) gave some misleading information that once the property was removed from the market and issue of sale was given that no others offers could be made.
Luckily i have only wasted time but could have easily lost hundreds of pounds with the solicitor.
I will not be using this company again even if its my dream house.
N · 10 October 2023
Agent replied · 10 October 2026
Hi Nicola,
Firstly we are sorry that you felt this way. We have a strict process that we stick to, to ensure that offers are dealt with correctly and efficiently. Unfortunately on this occasion we had difficulties contacting you to follow this process, and if we are honest it was very difficult having to deal with two different people (yourself and your father) whilst trying to qualify your offer and we were receiving conflicting information.
The vendor then ultimately made the decision that due to the delay and the information that was provided, that they would feel more comfortable going with a different offer.
We are sorry on this occasion we weren’t able to work with you to get the property that you wanted, but we hope that you have now found a suitable house.
Thanks,
Sean & The Team
★★★★★ 5/5
GoogleKaren and Charlie were very kind and helpful. They are both one call away for any inquiries. Thank you so much.
Jessrica · 9 August 2025
★★★★★ 5/5
GoogleWe used SP for a recent house move and would recommend them highly. They are always available & assisted us with our transition. Genuine people who helped us from start to finish 5*
Paul · 10 June 2026
★★★★★ 5/5
GoogleExcellent service from this company, really friendly and obviously care about their customers. We are currently in the process of buying and we looked around a few properties advertised by them. Every experience was great, Thank you!
Adam · 10 May 2026
★★★★★ 5/5
GoogleKaren, Rachael and Charlie are all VERY good at what they do. They kept us informed, followed up queries very quickly, and were thoughtful and kind. Felt like a warm hug, needed in a sometimes stressful process. We couldn’t fault them and advise anyone to use their services. Excellent at all times. Thank you all.
Anita · 1 November 2025
★★★★★ 5/5
GoogleOutstanding service.
First time selling a house and I didn’t know what to expect. Everyone at SP made me feel comfortable and at ease. They all Made it very easy for myself,
Very polite and professional. Would defiantly be using them again and would highly recommend.
Nathan · 17 January 2026
★★★★★ 5/5
GoogleSP Sales and Lettings have been absolutely fantastic. From getting our house on the market quickly so that we could go ahead with purchasing our dream home, to their communication and everything in between, they've all been incredible! Highly, highly recommend!
Julia · 17 February 2026
★★★★★ 5/5
GoogleThis is the second time used SP Sales and lettings in the last few years to sell our properties, always proactive, secured sales on our properties quickly. the after sales service is superb, Karen, Rachael Charlie
Are very efficient, and will keep you
Informed thoughout the process
And offer advice if required, the best
Agency in the area
Kevin · 1 September 2025
★★★★★ 5/5
GoogleSean, Karen and Charlie at SP could not have been more pleasant to deal with. Friendly, efficient and helpful.
John · 10 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.