Trusted Agent profile · North Walsham
★★★★★
237 reviews across 2 platforms
16 Market Street, North Walsham, NR28 9BZ
William H Brown's office in North Walsham, at 16 Market Street, is rated 4.7 out of 5 across 237 reviews on two platforms, including 236 Google reviews rated 4.7.
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Every review we hold for the North Walsham office, from every platform, shown as written. First names only.
5/5
GoogleI'm really impressed with the service I've received with Jordan. She has been very efficient, considerate and approachable throughout the buying process for me. To buy a home is said to be one of the most stressful events in your life, but Jordan is making this event a whole lot calmer for me than I thought it would be. thanks masses! Sharon Stewart
5/5
GoogleArchie in the North Walsham Office was amazingly helpful, honest and has been invaluable throughout the purchasing process. He also has considerable charm and makes clients feel valued. My wife and I are most grateful to him and the William H Brown team.PositiveResponsiveness, Quality, Professionalism
Good afternoon James. Thank you so much for your feedback, Archie is a fantastic addition to our team, we are so glad that you feel this way as well! We wish you all the best with your purchase and in your future home!
5/5
GoogleI spoke to Catherine regarding a property. She was very friendly and helpful. Would thoroughly recommend!
Thank you for your recommendation and brilliant 5* review Oli Tribe. Best wishes, Lucy, Customer Relations.
5/5
GoogleWilliam H Brown have been very helpful with our tenancy application. Catherine has been very patient with explaining the process and answering our queries. The process of going through right to rent, referencing and signing the tenancy and paying deposit have all been very easy and straight forward and can be done over the phone or from a computer.
5/5
GoogleThank you Tom and Catherine.. From the first phone call to picking up the keys you both have made this experience professionally and friendly.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCatherine was extremely professional and helped me find the perfect property. Great job Catherine!
Thank you for taking the time to leave us this amazing 5* review Tom Spencer-Livingston. Kind regards Lucy, Customer Relations.
5/5
GoogleAn excellent service from Jade and the team. Even the after offer support and advice is first class. Nothing is too much trouble.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Team at WHB North Walsham sold Mums house through Auction and I can only thank them for their help, advice and very professional and friendly approach. And they really delivered on their promises. Many thanks to Duncan for all his help and very wise, honest and trustworthy advice. And my thanks to Lauren, Archie and the team for dealing with all the aspects of the sale.
5/5
GoogleWe never went into the William H Brown offices until our purchase was complete. The process was done by phone and email over a distance of 200 miles. Contact was primarily through Julie who kept us informed of progress on a regular basis and helped to keep stress levels to a minimum. In theory it should have been a fairly straightforward chain but when time is short and distances large the smallest hiccup can easily become exaggerated but Julie maintained a calming and professional manner throughout the transaction. We were very happy with the service provided and recommend William H Brown to anyone requiring an Estate Agent. Many thanks.
5/5
Googlewould highly recommend! We are about to move into a lovely flat, a perfect little home ready for our first child. Emma has been amazing throughout, she has been so on the ball during the whole process and has made a stressful situation a lot less stressful by always replying quickly with the information we need and always being positive, reassuring and helpful with all aspects of finding us a new home and getting us in quickly. Can't thank her enough!!
5/5
GoogleI bought a buy to let property in 2011 and found William H Brown in North Walsham very helpful in the purchase, sorting out a mortgage etc. The tenant moved out in November 2018 and I decided to sell and they arranged the sale of the property. I cannot fault the attention of the staff with the pursuit of a buyer at the right price. Once an offer was made and accepted, Julie took over and saw it through to exchange of contracts. She was in touch with me every week and kept me informed of every step - I heard from her more frequently than my solicitor. Many thanks to Julie and all her colleagues. Margaret
5/5
GoogleWe bought our property through William.H.Brown North Walsham, and throughout the whole process we received an excellent service, everyone was professional and diligent. We were kept informed throughout the process. A huge to thank you to Duncan, Ed, Julie and Lauren. We have dealt with a few Estate Agents recently and William H. Brown is definitely one of the better ones. we wouldn't hesitate to use them again as a buyer or seller.PositiveProfessionalism
5/5
GoogleVery happy with service and level of contact when purchasing our new home.
Thank you for choosing us for your new home purchase! We're so glad to hear that you had a positive experience with our service and communication. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI used to work with this company a few years ago and they had great reviews so thought why not go with them for my own mortgage. I live in South Wales, so pretty far from the office to say the least! - So all of my mortgage appointments were over the telephone with the Mortgage Advisor MARY JORDAN-FEARNS. For anyone who has read the reviews below and is skeptical about using this office or the WHB brand then PLEASE DON'T BE PUT OFF!!! Mary was efficient, kind, helpful, professional and with our busy schedules (remember we had to do everything by phone!!) she never failed to fit us in and ensure she was giving the best service. Within 2 weeks we had our MIP, our property SSTC and our Solicitors doing all the work. I was a FTB as well so was stunned at how quickly she managed to get everything completed. If you need a MA, then ask for Mary! We signed up with her for life and could not be happier!
5/5
GoogleCan't recommend them highly enough. Had a very complicated sale to make but the team were brilliant and were with me every step of the way resulting in a brilliant outcome at auction. Special thanks to Duncan and Archie who really did go the extra mile to help as I lived so far from the property. Would highly recommend them.Thanks, AnnPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe branch manager, Duncan, made the task of selling my mum's bungalow really easy - he helped when we got 'stuck' with the solicitors - found us great buyers - and generally encouraged us through the process. Awesome customer service - thank you
Many thanks for your marvellous 5* review Jacqueline. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Reece Maddison more for his mortgage services, was a difficult process throughout and he was calm and collected, provided fantastic consultative service, and was incredibly supportive and responsive throughout. He enabled to us to secure a mortgage for a great property despite all the challenges that arose! 10/10!
5/5
GoogleWilliam H Brown in North Walsham provided my mother terrific service during a complicated process. They provided excellent support and communication. Jason especially was brilliant in helping get everything completed. First class.
Thank you for your thoughtful 5* review Alan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought our bungalow through William H Brown Estate Agents North Walsham and the service from everyone there was brilliant especially as we some issues along the way with the sale of our old house, Jade and Duncan handled everything on this side in the best manner possible. We absolutely recommend them.
Many thanks Rocky Somerville for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleArchie met us at the property and from the start was polite, considerate and very professional. He had obviously done his homework on the property as he was able to answer all our questions/concerns with confidence, we were very impressed with his knowledge. We had a follow up chat the following day and again Archie was helpful and personable. Keep up the good work.PositiveProfessionalism
4/5
Google4 Stars at this stage only because it's all still in progress, but the service so far has been excellent. All the staff I've spoken to have been friendly and helpful, particularly Jade who has been brilliant, has kept on top of things and kept me informed throughout.
1/5
GoogleDelt with Emma, had to keep chasing her and calling her. The whole process was extremely unprofessional. Will not be using these services again. In the end I went else where, as it felt like we were doing her job for her. I felt that we were targeted because of the colour of my husbands skin, a few of our friends tried to also apply for a house with her and she also didn’t get back to them and was rude. However, when we sent our white friend in to apply the circumstances were different. Avoid... that’s all I can say.NegativeResponsiveness, Professionalism
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
5/5
GoogleFantastic service - we were selling a bungalow remotely before and during the Covid-19 crisis and Duncan and his team were proactive, kept us in touch with developments, and then when we found a buyer went above and beyond to help us find local tradespeople to fix up a few issues from the survey. Wouldn’t have a moment’s hesitation in recommending them. First class.
5/5
GoogleMy first time renting so was absolutely clueless on how this all works. Emma Furness really helped with every step. she really helped the process run smoothly & really put my mind at ease. Showing us around, answering all my annoying questions & so many phone calls. I highly highly recommend Emma & William H Brown if your looking to move out, especially if your a first timer.
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