Trusted Agent profile
★★★★★
236 reviews across 1 platform
16 Market Street, North Walsham, NR28 9BZ
William H Brown's North Walsham office at 16 Market Street is rated 4.7 out of 5 across 236 reviews on 1 platform, including 236 Google reviews rated 4.7.
Every review we hold for the North Walsham office, from every platform, shown as written. First names only.
5/5
GoogleGreat staff, made the process as easy as possible. Jade was always ready to help where she could. Thanks guys 🤙 …
Thank you for your terrific 5* review and for your complimentary comments Josh. Best wishes, Lucy, Customer Relations.
5/5
GoogleEvie, Jade and Bethany have been superb from the time I bought my property 3 years ago to selling it this year. They have offered exceptional customer service with a high level of knowledge to each question I’ve asked. They have been very …
Thank you so much for your kind words, Jamie! Our team at North Walsham takes great pride in providing exceptional customer service and we are thrilled that you had a positive experience both buying and selling your property. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Catherine and Tom 2 of the most helpful people i have ever met. I have been struggling to find somewhere to rent for months and they bent over backwards to help me find a place that was absolutely perfect for me. I can’t highly recommend them enough.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are delighted to leave a 5* review as our process has been smooth sailing. Buying a home can be overwhelming, especially selling one at the same time. From negotiating the asking price to handling paperwork, everything was streamlined. …
Thank you for choosing our team to help you navigate the home buying and selling process. We are thrilled to hear that everything went smoothly and that you are now settled in your dream home. Thank you for your 5* review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery pleased with the handling of the sale of our property. Jade was very helpful at all times, and acted promptly to resolve any hiccups along the way.
Hi Christopher, Thank you so much for your 5* review! We're delighted to hear that Jade was able to assist you promptly and effectively throughout the sale of your property. Best regards, Lucy, Customer Relations Team
5/5
GoogleEnquired about a property to rent in the North walsham area, spoke to Catherine who was super helpful and polite! As I'm new to renting, she explained everything clear and concisely, and wasn't condescending at all! Would definitely recommend!
Kelly Flude thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleJade, Duncan and Jordi were able to get our house sold within a few days of going online and secured our dream house for us too within the same week. They were brilliant and we wouldn’t have been able to do it without them. Thank you all!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI use W H Brown for finding tenants and there service is very good and reliable have no hesitation in recommending the letting team
We are thrilled to hear that you have had a positive experience with our letting team! Our goal is to provide reliable and top-notch service to all of our clients. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAfter identifying several properties in the North Walsham area, we contacted Jade, who proved to be exceptionally accommodating. Owing to the nature of my profession, viewing times often required early mornings, late evenings, or weekends; …
Thank you for this amazing review! We are so glad Jade was able to provide exceptional service and accommodate your busy schedule. Congratulations on finding your dream home and thank you for recommending us to others. We strive to provide … More
5/5
GoogleI Recently purchased a property with William H Brown . I would like to thank the team , especially Jade who was very helpful , nothing was to much trouble , excellent customer service . I would highly recommend this agency .
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThe very best help and advice in buying or selling a property.Everyone is extremely helpful and Jordi has helped me every step of the way.She must have the patience of a saint as I’ve changed my mind a few times about selling my house and finding just the right one! However with her knowledge,guidance and patience I’ve finally found a lovely property to call home. Jordi is always ready to help answer my questions and guide me through some of the daunting aspects of conveyancing and banish my worries.She definitely goes the extra mile to help.
5/5
GoogleWe went through the process of buying our first house and had absolutely no clue where to start. Jade was assigned to us and was amazing! She was incredibly patient, kind, welcoming, and helpful. Nothing was too much trouble which was super helpful when we had so many questions. We also used Reece Maddison for our mortgage advise. Reece was amazing. Reece made us feel very at ease and relaxed even when talking about such mind bogling things such as finance. Reece would always answer our emails or phone calls promptly. As this was our first time buying we were new to everything and the whole process, Reece talked us through everything, made sure everything was affordable for us and was always on the look out for the best deal for us. We really couldn't have done this without him! Thank you so much to Jade and Reece for making the whole apparently stressful process, really easy and somewhat relaxed!
5/5
GoogleWe bought our house with the north walsham branch and moved in in the beginning of August 2022. Jordan really helped us get answers and was on the case for chasing everyone she was able to in our chain. We had issues along the way with sale and purchase, but the dedication of Jordan keeping our spirits up and being so on the ball made it happen. I would recommend this branch as long as Jordan is involved. 😀
5/5
GoogleKane has been super helpful in getting my rental agreement all boxed off and ready for move in day
Many thanks James for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCatherine Howard was amazing as helping me and my girlfriend find our new home! She was always open to helping with any questions and went the extra mile however she could. Thank you Catherine!
Many thanks Ellie Davis for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJade, Beth and Reece were absolutely brilliant! They all went above and beyond to get the house sorted for me in double quick time, even if I wasn’t the easiest to deal with! Couldn’t recommend them highly enough
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much to Duncan, Jade, lucy and the rest of the team for your personal professional approach to selling my house. Although we had time wasters we pushed through. , xxPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review Sarah! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany Thanks to Catherine and Tom from William H Brown North Walsham! They went above and beyond in helping and I would highly recommend them to anyone needing a rental in the area.
Thank you for taking the time to leave us this amazing 5* review and recommendation George Gorrod. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have nothing but praise for the North Walsham team of William H Brown. We sold and bought our properties through them and honestly can not fault them. Great communication and always professional and friendly.Nothing is too much trouble, always going the extra mile. Thank you Ed, Duncan, Lauren, Julie and team, we highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hello Marie, Thank you for your lovely feedback of our team. It means the world to us that you would recommend us and we could go that extra mile for you to help with your property sale and purchase!
5/5
GoogleCouldn't recommend more highly especially as first time buyers! Brilliant and helpful service and advice throughout making what is told to be a very stressful thing seem easy!
Thank you for your kind words! We are thrilled to hear about your positive experience as first time buyers. Our team is dedicated to providing excellent service and making the process as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleI can’t fault my experience with Kane and Tom. They gave great support in getting my house rented out, dealt with all the reference checks and provided advice where needed. Would definitely recommend them as a team.
Thank you for your kind review! We are thrilled to hear about your positive experience with our team. It was a pleasure helping you with renting out your house and we are always here for any future needs. We truly appreciate your recommendation! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
Google(😔Five star given so people can read this but the rating is one star)...Found the staff to be un-ethical, incompetent and down right untruthful. Viewed a property late Friday May 7th evening at 5.30 pm and offered the full asking price at the viewing it was being advertised for.. confirmed at that time by Archie was 85,000( not in excess) .. I was told they would put this to the vendor and get back to me. I was also informed there was further viewings on the Friday on Saturday 8th May for the property so clearly alot of interest.. Saturday 8th May morning at 9am I had a call from the agent saying they would get back to me on Monday...I then looked at Right Move and was surprised to find the property was up for sale by an extra £10,000.!!!!! 😔😔I phoned the agent back at 9.10am who claimed they didn't notice this but then confirmed it was the case... So.. The other viewers booked in on the saturday would have attended the viewing, not been informed of the increase either so more dissapointment and unprofessionalism... I didn't even receive an apology.. Even though I had driven there, attended the viewing and the agent knowing the price had increased but didn't say. . I reluctantly offered another £5000 as me and my wife both liked the property but this was turned down after the weekend. It is currently still for sale as of May 20th , (two wks later)... so not only me dissapointed but all those other buyers who viewed on the Saturday also, nevermind those that had already viewed it on the Friday prior too us.. I know the market is in over drive at the moment but no excuse for agents to act in this under hand and unprofessional manner. All those people including myself should have been informed immediately by phone from the branch that the price had been increased by the vendor before it was advertised on their website. Absolutely disgraceful that I had too phone them.. too question it after viewing the property and offering the full asking price in good faith ... And.. They didn't know!!! The price had increased!!!!! If they had advertised it 'offers in access of' I would have had no issue as I would of known I would be entering into a potential bidding war. No phonecall either or response from Duncan the branch manager or even the area manager.. I notice they are happy too respond too postive feedback on their reviews but no reply too negative feedback. Customer service is their industry... they have too excel in it not treat customers like this.. I am considering reporting too NAEA.. . Looking forward to the market calming down then perhaps estate agents would be more respectful too buyers. I will not be recommending, neither will some of my landlord relatives and friends with large property portfolios and I will be actively sharing my unethical and uprofessional experience.PositiveValue
5/5
GoogleDuncan and his team Jade & Tina have been excellent, extremely professional, we have been kept updated regularly, would highly recommended North Walsham office to anybody looking for property services
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI'm really impressed with the service I've received with Jordan. She has been very efficient, considerate and approachable throughout the buying process for me. To buy a home is said to be one of the most stressful events in your life, but Jordan is making this event a whole lot calmer for me than I thought it would be. thanks masses! Sharon Stewart
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's North Walsham office has 236 reviews across 1 platform: 236 on Google.
William H Brown North Walsham is rated 4.7 out of 5 across all 236 reviews, and 4.7 out of 5 on Google from 236 reviews.
William H Brown North Walsham, 16 Market Street, North Walsham, NR28 9BZ.
