Trusted Agent profile · North Walsham
★★★★★
1,446 reviews across 2 platforms
16 Market Street, North Walsham, NR28 9BZ, NR28 9BZ
William H Brown's office in North Walsham, at 16 Market Street, is rated 2.5 out of 5 across 1,446 reviews on two platforms, including 239 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown North Walsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Walsham.
Every review we hold for the North Walsham office, from every platform, shown as written. First names only.
5/5
GoogleKane and the lettings team in North Walsham were professional and patient when arranging my tenancy. Thank you for your efforts guys!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotMy experience with William H Brown was…
My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤
1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
1/5
TrustpilotAs a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name
As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.
5/5
GoogleWould like to massively thank Kane from WHB for all his hard work with supporting my family during our move! He has kept in touch and made sure everything was going smoothly throughout the whole process and was always super quick to get in contact with us about anything
Thank you for taking the time to leave us this tremendous 5* review Kelly. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can not fault the help Kane has given me over the last few months. He has gone above and beyond to help me within my situation and I can not thank him enough. I would give him ten stars if I could. Thank you Kane
Thank you so much for your wonderful review! We strive to provide exceptional service to all of our customers, and we are thrilled to hear that Kane went above and beyond to help you. We will be sure to pass along your kind words to him. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleKane was extremely patient and helpful during a very stressful time, I would highly recommend his assistance.
Thank you for your kind words! We're so glad to hear that Kane was able to provide you with excellent support during a stressful time. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
GoogleIn my experience, service at this branch did not meet expectations. A booked viewing was attended without the branch-held key. After a later viewing we discovered damage and, when reported with photos, the branch did not accept responsibility. The key was later handed to my named collector without any ID check. We did not receive the promised weekly updates, and when we asked to end the agreement early, the branch declined to release us from the contract. I have referred my complaint to The Property Ombudsman. Based on this experience, I would not recommend this estate agent.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWas looking to rent in the North Walsham area and used William H Brown to search. Cat was lovely, really helpful, took her time to explain things and went out of her way to help secure me a property. She was courteous, professional and really listened. I've been to agents before who were clearly only interested in money and not providing customer care so finding Cat was a revelation. I cannot recommend her enough.
lost goat many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
5/5
GoogleI had some reservations about using a National Estate Agency Chain but having met Duncan, the North Walsham branch Manager, I used William H Brown as well as their conveyancing arm Conveyancing Direct. I was very impressed by the service I received especially from the North Walsham based Team. Special thanks to Jade for keeping me informed at all stages of the sales process and to Jo at Conveyancing Direct for making the transaction as smooth as possible.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently rented a property through William H Brown, North Walsham office. The service was really good and all the staff i encountered were quick and on the ball. I called in the morning to view a property and by 6pm id viewed and made an offer. I met Catherine and she has been really helpful throughout the whole process. I also dealt with Tom in the process who was also very good. Id been looking for a property for a while and they were definitely the best and most flexible agent i came across in the process. Thank You!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at North Walsham were brilliant and as a first time buyer not knowing what I was doing really I couldn’t have asked for better service. Jade was helpful all the way and kept in constant contact regarding updates on the house and helped with paperwork as needed. Reece was a gent and helped every step of the mortgage and done his upmost to getting the right deal. Also a good listener… thank you all and would highly recommend the team here.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
GoogleKane, Tom and the team were all professional, quick and responsive. They ensured that our move was swift and easy without any issues or bumps, always ready with options that best suited me and my husband, and made sure all our questions were answered.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKane and the team have been amazing helping us rent. It was a big move in areas and they made it as stress free as it could be. Always there to answer and questions we had. Definitely five star service! Thank You!
Thank you for taking the time to leave us this tremendous 5* review Clare. Kind regards, Lucy, Customer Relations.
5/5
GoogleEvie, Jade and Bethany have been superb from the time I bought my property 3 years ago to selling it this year. They have offered exceptional customer service with a high level of knowledge to each question I’ve asked. They have been very attentive and had clear communication throughout the whole process. I cannot recommend the North Walsham branch enough and will definitely use them again! Thanks all, Jamie.
Thank you so much for your kind words, Jamie! Our team at North Walsham takes great pride in providing exceptional customer service and we are thrilled that you had a positive experience both buying and selling your property. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt's the second time I've had William Brown help me find tenants and manage my property. Despite it taking quite a while to get the right tenants i was always kept in touch by Kane with the search, advice on the market, potential tenants and through the tenancy process. Thanks very much would certainly recommend!
Thank you for sharing your positive experience with our property management services! We're thrilled to hear that our team, especially William and Kane, has provided you with top-notch service throughout the process. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
4/5
GoogleWe purchased a property through the North Walsham branch of WH Browns. Bethany met us at the property and was very friendly and professional. Following submission of an offer, the team communicated with us while the vendor considered matters. We were fortunate to build a rapport with our vendor so had little dealings with the branch after the initial stage but when we did we found them courteous.
Thank you for your kind words! Our team at WH Browns is thrilled to hear about your positive experience with Bethany and the North Walsham branch. We pride ourselves on providing friendly and professional service, and we are happy to have helped facilitate your property purchase. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKane was excellent in helping me and my partner move into our house. Was very professional and was always there to help us with anything we needed even the small things, he made the process for us so easy and smooth.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe would like to give a huge thank you to Bethany for all the help and guidance she has given us whilst we tried to find the right property. She kept us informed of the properties coming on the market that would've met our needs - keeping in contact via phone and email. Her assistance throughout the entire buying process made it so much easier for us. Thank you again Bethany Eric and Dianne
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. William H Brown North Walsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near North Walsham.
