William H Brown North Walsham reviews

★★★★★ 5/5

Google

We used William H Brown North Walsham branch. Kane Fuller was appointed to handle our case. We were very impressed and pleased with how professional, knowledgeable and friendly Kane is. We would happily recommend William H Brown North Walsham branch, fast and efficient.

David · 10 May 2026

★★★★★ 5/5

Google

Kane was fabulous in assisting myself and friend in finding a home just before Christmas. I felt like a nagging Mother as I was pushing to get in. Kane worked very hard and in constant contact via phone and text, keeping us aware and updated. Thank you Kane. X

Victoria · 17 March 2026

★★★★★ 5/5

Google

A huge thanks to Jade and the team. We went with William H Brown since compared to the others they were much more personable as well as being very knowledgeable in the surrounding area. Throughout the selling process we were able to get hold of the team instantly and they even went above and beyond when giving us advice within an area we were underexperienced in. Thanks again! Would recommend to anyone

Mitchell · 2 August 2025

★★★★★ 5/5

Google

Many thanks on completion day Jade! You've kept things moving brilliantly from the initial valuation to the final meter reading, all while being communicative, knowledgeable, cheerful and positive. Always available for a quick chat or a swift answer to a query, you've been a joy to work with throughout the sale process. Very glad we had you there to get this over the line.

Robert · 19 September 2026

★★★★★ 5/5

Google

A very helpful and friendly service with nothing being too much trouble. A huge thank you to the team in the North Walsham branch with special thanks to Evie, Reece, and Jade for their quick, efficient, and informative approach to sales/mortgage information. Couldn't recommend a better team to buy your first home with!

Rosalind · 10 December 2025

★★★★★ 5/5

Google

I want to give a big shoutout to Kane for helping make the moving process so easy. He kept in continuous communication and was so clear about each step. Definitely appreciated his help massively.

IndiePhia · 10 May 2026

★★★★★ 5/5

Google

Kane was really helpful is enabling us to rent out property. We were in a time pressure situation as we had sold our house and the house we were buying had fallen through.

Debbie · 17 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

We are approaching the final part of the sale. Throughout the process, Bethany and the team have been great. Always helpful, very supportive, responding promptly and always willing to go that extra distance to help, which is much appreciated.

Andrew · 17 December 2025

★★★★★ 5/5

Google

Kane Fuller has been extremely conscientious regarding the rental of one of my properties. He is consistently cheerful, friendly and helpful when I speak to him.

Kevin · 3 April 2026

★★★★★ 5/5

Google

My partner and I had a great experience as first time buyers with William H Brown. Special thanks to Evie and Reece for helping us through the process!

Joy · 17 March 2026

★★★★★ 5/5

Google

Kane Fuller was absolutely brilliant throughout our whole moving process. We honestly couldn’t have wished for a better agent! Professional, friendly, efficient, clear and concise (which so many others aren’t) along with his knowledge and understanding throughout was outstanding! Truly an asset to William H Brown. Thank you! T&A

Aqua · 8 September 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

William H Brown - North Walsham

This branch of William H Brown should not be trusted. We thought our agent was acting in our best interest, but in fact they were acting for a close friend which they neglected to inform us of in writing (which they should have done legally). It meant our sale was initially going through, but with out our knowledge, the agent was finding other houses which were not yet on the market for their friend. Whilst we are happy that other houses may come onto the market while the legal process takes place, the house that was purchased was not live on any website. It was at that point that communication broke down, phone calls and emails not answered. In the end we got out of the contract. Don’t touch these people!!!

Andy · 25 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

We've recently rented a property through William H Brown and we couldn't be happier with how easy they made everything for us. Kane in particular, has been amazing. I've come dangerously close to being that annoying person who asks too many questions, but Kane has dealt with every single one promptly and efficiently. Nothing has been too much trouble, even aggreeing to an impromptu on the spot viewing at the end of his work day! He's managed to turn our stressful situation into a positive one and we couldn't recommend him enough. Thank you Kane ⭐️⭐️⭐️⭐️⭐️

Ashleigh · 25 June 2024

★★★★★ 5/5

Google

I have recently rented a property through William H Brown and Kane was fantastic. He showed me around a couple of properties and from the first time I saw him, to the last, he was brilliant. Kane is such a friendly person as well and made me feel like nothing was too much hassle, even when I was ringing him numerous times a day with questions. Thank you Kane for all your hard work.

Amy · 23 September 2024

★★★★★ 5/5

Google

With my mother unexpectedly going into a care home, at her request, I contacted Willam H Brown to sell her bungalow as she had bought it from them over 30yrs ago!! The whole sale was done long distance, as I don't live locally, and I cannot fault the service and advice that I received from the team, especially Jade, who went above and beyond, and regularly kept me up to date with everything that was happening. Having never sold anything before, the minefield that I was dreading was a lot less scary and the whole process was quite painless. A very professional and highly recommended estate agent. Many thanks.

Karen · 26 May 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

I'm currently midway through my journey buying a property, a special shout out to Evie West at WH Brown's who had been very attentive and helpful throughout. Making house buying less stressful. Xxx

Jane · 17 December 2025