Every review we hold for the North Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Had an awful experience with this estate agent. We part exchanged our home with a local developer, who listed our property for sale with Ashley Leahy. Unfortunately Kirsty the office manager was rude and obnoxious and could do with a lesson in customer service. After we agreed the PEX, our dog had major surgery which meant he had to be crate rested for 6 weeks. I explained this to Ashley Leahy and the fact that viewings would have to be restricted due to this. Kirsty went running back to the company saying I refused viewings which absolutely was not the case, she didn't listen to anything I said, did not try to work with us, was condescending, had no compassion or care. I think she forgot that it was still OUR HOUSE at that point as we had not even exchanged contracts with the developer.
Tara · 12 January 2026
Agent replied · 22 January 2026
Thank you for taking the time to leave your feedback, Tara.
We’re genuinely sorry to hear that you feel disappointed with your experience and that the situation felt stressful during what we appreciate was a difficult time for you.
We absolutely understand that personal circumstances, especially involving a much-loved pet’s health, can make the selling process more challenging, and we always aim to be respectful and accommodating wherever possible. At the same time, when a property is listed for sale as part of a part-exchange agreement, we also have a responsibility to keep all parties informed and ensure marketing commitments are met, which can sometimes lead to miscommunication or differing expectations.
We’re sorry if our communication came across in a way that felt unsupportive or upsetting, as that is never our intention. We pride ourselves on providing a professional and compassionate service, and we take all feedback seriously. We continually review our processes and customer service approach to ensure we meet the high standards we set for ourselves.
We wish you and your dog all the very best., Ashley Leahy
★★★★★ 5/5
GoogleMy sale has been a particularly difficult one, spanning almost 3 years with 3 sales having failed, 2 at the point of contract exchange, which is very demoralising.
Ashley Leahey kept coming up with more viewings after each one.
The 4th sale, happily, completed last week and I am now settling into my new home.
Everyone has been so kind & supportive. Jake, Adam & Paul bringing the prospective buyers & Georgina who guided me through to, eventually, the final conclusion sharing my many ups and downs along the way.
Thank you to the whole team, I am very appreciative of all your professional help & guidance.
I am finally back in the area I wanted to return to and very happy.
Hazel · 15 November 2025
★★★★★ 5/5
GoogleJust completed the purchase on our house and cannot thank you the team at Ashley Leahy enough! Huge thank you to Jake who shown us around the property who was very informative and was always readily available during the buying process. And to Aimee who was always on hand to answer our questions and to put us at ease during a nervy time! And the constant chasing to get our sale completed on time! Thanks again team!
Liam · 8 November 2025
★★★★★ 5/5
GoogleI have just today completed on the sale of my property with Ashley Leahy. From start to finish they have been amazing. Ashley was very professional when he visited my property to value it, and wasn’t pushy to get it on the market before I was ready. Eleanor, Jake and Adam were super helpful, obtaining an offer on my property at practically the asking price within a couple of weeks. Then finally, a special thanks to Aimee, my specific sales progressor. She has been amazing. Dealing with my nerves in the process, reassuring both myself and my buyer throughout the legal process from start to finish. I cannot recommend Ashley Leahy enough. You’ve all made what is a very stressful process, a whole lot easier. Thank you!
Annabelle · 8 October 2025
★★★★★ 5/5
GoogleDear Jake,
We would like to sincerely thank you for all your support and involvement throughout the process of purchasing our new home.
It has been a long journey, almost a year, but our dream of owning a home has finally come true, and that’s largely thanks to your constant efforts. You were always responsive, attentive to our needs, and did everything in your power to help us successfully complete this process.
We truly appreciate your professionalism, dedication, and patience, and we’re grateful to have had such a committed agent by our side.
Thank you once again for everything. We will gladly recommend you to anyone looking for a trustworthy and supportive real estate agent.
Ashley Estate Agency the best!
Eugenia · 8 October 2025
★★★★★ 5/5
GoogleWould absolutely recommend using Ashley Leahy for any sale. Best in Weston!
From the start they were communicating really well and informed us with feedback free each Viewing.
Georgina was our sales progression manager once we had a buyer who worked incredibly hard to chase any info she could.
We had a particularly long sale which involved a chain collapse.
The Ashley Leahy team worked with incredible efficiency to get us a new buyer.
We cannot thank the team enough for their hard work and dedication. It led us to being in our dream home. Thanks so much!
Jamie · 16 April 2025
★★★★★ 5/5
GoogleI bought a property through Ashley Leahy and found the process great from start to finish. When I was shown the property, I didn't feel that Adam was pushy at all, which I liked and Aimee dealt with the post sale admin and she was exceptional. Her communication was second to none. I was in a chain, which included the sale of my own home, but Aimee was always the first to communicate with me on any updates through the whole chain. Fantastic service.
Janette · 3 January 2025
★★★★★ 5/5
GoogleI cannot thank Ashley Leahey enough.
I went through 3 different local estate agents and my house being on the market for over a year, then I went with Ashley Leahey and my property sold within 3 months.
The communication is great, always recieved constructive feedback straight after each viewing and the aftercare was second to none.
Georgina was amazing! Unfortunately I picked terrible solicitors who delayed the whole sale process but Georgina was on the case daily chasing and giving updates, I honestly couldn’t have got through it without her support.
100% recommend to anyone looking to sell their property.
Carrie · 16 December 2024
★★★★★ 5/5
GoogleWe purchased a property through Ashley Leahy in March and we are close to completing a sale on our flat, after putting it on the market in September.
What a great service we’ve received with both buying & selling.
They are so professional & all just so great at what they do.
The customer service we received by everyone we met/spoke with really has been outstanding.
They really have gone above & beyond.
A special mention to Ellis who was friendly and extremely great at communicating with us throughout the whole process - thank you so much.
You really made selling our home a great experience, compared to previous experiences with other estate agents in the local area.
You really do come out on top in all aspects.
100% recommend to anyone.
Have a great Christmas all and a well deserved rest!
Thank you again for everything.
Ryan & Ellie
Ryan · 16 December 2024
★★★★★ 1/5
TrustpilotLittle empathy, lack of care to support
Until day of completion all fine, had no choice but to move into a property with no electric or gas. Plus my buyers has been given key over 1hr 30 before me giving me no time to load another van as per the estate agents previous agreement. Visited the estate agent, tearful whilst they were quite cheery. They even said the can just wait.
Georgie · 10 December 2025
Agent replied · 23 December 2025
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that your moving day was such a difficult experience.
As you know, the legal expectation on completion day is that the property should be vacated by 2pm, and sellers are responsible for arranging suitable removals to make this possible. The timing of funds transferring, and therefore when completion is confirmed, is controlled entirely by the solicitors’ systems. We were in regular contact with them throughout the day to chase for key release on your onward purchase.
In terms of key collection, we can only release keys once completion is formally confirmed, as the property legally becomes the buyer’s at that point. When the buyers collected their keys at 3.15pm, we made sure to explain that you still had removals ongoing and that access would be delayed. They did not enter the property until later in the evening.
We completely understand how emotional and stressful the day was for you, and our team did their best to support both parties, including taking calls outside office hours, to help manage the situation as smoothly as possible.
Regarding the capped services at your new property, we passed on the information as soon as we became aware of it, and you confirmed to us that you had spoken with the relevant services. Unfortunately, the process of uncapping is handled directly by the providers and was not something we could influence.
We hope you are now settled into your new home, and we genuinely wish you all the very best for the future.
★★★★★ 5/5
GoogleA five star service from start to finish. Nothing was too much trouble. We sold and bought through Ashley Leahy. Jake is a great sales agent - we had very little interest through our previous agents. Marketed with AL and we had an offer within two days of it going on the market! They always found time to show us around the property we were buying - we has more than one viewing. Georgina was very patient with our many queries and kept up posted of the progress on both sides. We 100% recommend 👌
Rebecca · 19 October 2024
★★★★★ 5/5
GoogleAshley Leahy Estate Agents provided a very high quality service when selling my house. Valuation was honest, administration excellent, viewings were professionally carried out. Everything was done promptly and I was kept updated at all times. All queries were responded to very quickly. When a problem arose during the selling process, Ashley Leahy Estate Agents, particularly Sales Progression Manager Aimee, managed to save the sale with sensible, professional and fair negotiation. Everyone at Ashley Leahy has always been kind and friendly. This is an excellent estate agents and I would thoroughly recommend.
Katie · 23 September 2024
★★★★★ 5/5
GoogleAshley Leahy came recommended to us.
I'm so glad I chose them to sell my house.
From start to finish they were exceptional. They sold our house in 3 days. The communication is first class.
We dealt with Amy through out the very stressful period as we had a long chain with complications, She was always at the end of the phone with help and advise. If it wasn't for her professionalism and kindness I don't think I would have got through it.
All in all Amazing company Great staff. Would 100% recommend x
Paula · 25 July 2024
★★★★★ 5/5
GoogleGood experience selling through Ashley Leahy Estate Agents, I would recommend using them. It wasn’t a straight forward process but it was dealt with very professionally. I would like to thank Aimee Blackaller who kept us updated throughout the whole process.
Alastair · 15 November 2025
★★★★★ 5/5
GoogleWe chose Ashley Leahy Estate Agents because we were impressed by Ashley's enthusiasm when he came to view our property. Ashley and his team made the process of selling our house very easy and we were thrilled that our house sold after only a couple of weeks. Aimee made sure that we were kept up to date with the progress of our sale, and was an excellent point of contact to have so that we could provide updates from our side of the process too. We would highly recommend Ashley Leahy Estate Agents.
James · 26 May 2024
★★★★★ 5/5
GoogleWe were extremely pleased with the service from Ashley Leahy and would highly recommend them.
We actually never heard of them prior to searching for a home and had excellent service from start to finish.
What a great agent - Jake was a pleasure to meet as we viewed the houses of interest !
When we settled on which house to purchase, the support received from Aimee during the sale was outstanding. She communicated with us throughout the process and made what could have been an extremely stressful experience bearable. Her knowledge of the process and response time to a home purchasing novice helped sooth any anxieties.
Record breaking service - 5 weeks from start to completion!!
Five stars!! Highly recommended!!
Arlene · 26 April 2024
★★★★★ 5/5
GoogleI have recently completed on my first home, which I bought through Ashley Leahy. I couldn’t be happier with the support I received from the estate agents. A special thank you to Aimee who kept me up to date during every step on the process & was always on the end of the phone to answer any questions I had. Would definitely recommend to anyone buying/selling their home.
Chloe · 23 September 2024
★★★★★ 5/5
TrustpilotExcellent experience with Ashley Leahy
We had an excellent experience with Ashley Leahy who managed a trying sale for us with great professionalism. Aimee is a credit to her company: excellent communication and liaison throughout so my fellow executor and I were always kept in the picture. Would recommend them to anyone selling in Weston Super Mare & area.
Jenny · 26 March 2025
★★★★★ 5/5
GoogleFabulous. We can't recommend Ashley and his wonderful team enough. We had our sale fall through with another local estate agent previously and decided to change agent - best decision ever! It's so obvious how well Ashley's team all work together. Everyone we spoke to knew exactly what was going on and who we were. The communication between the team and us and our solicitors was exceptional. Everything went so smoothly and we couldn't be happier. Don't waste your time with other agents - choose Ashley Leahy!!
Thank you so much for all you hard work
B · 27 January 2024
★★★★★ 5/5
GoogleWe have recently completed on our first home, which we bought through Ashley Leahy. We couldn’t be happier with the support we received from the estate agents. A special thank you to Georgina who kept us up to date during every step on the process, if it wouldn't be for her we would probably be still in the process. Absolutely amazing service. Highly recommended!
Krzysztof · 23 September 2024
★★★★★ 5/5
GoogleHad a difficult property to sell, couldn’t sell it during the rush after covid.
Approached Richard Skinner from Ashley Leahy, explained the circumstances surrounding the property and he took care of the rest. The man’s a wizard, how he architected a sale out of thin air I’ll never know.
Aimee was excellent, informative, pushed the sale through as much as possible. Nothing was too much trouble.
Overall a very good experience, the plaudits belong to Richard though, if it wasn’t for him we wouldn’t of sold that property.
Mark · 24 October 2023
★★★★★ 5/5
GoogleWe recently sold our house through Ashley Leahy and from the first initial meeting and the professional photography we were impressed. Our house was placed on the market promptly as asked and within a few days, both viewings made an offer.
Georgina went above and beyond (even outside working hours) to get our sale across the line. She was always quick to respond and kept us regularly updated.
Had we have gone with another estate agent, I seriously doubt the sale would have gone through. We would definitely recommend and use Ashley Leahy again.
Thank you for all your hard work,
Lucy and James
Lucy · 24 October 2023
★★★★★ 5/5
GoogleDelighted to provide a review for Ashley Leahy’s team. Christian dealt with nearly all the viewings and negotiations although everyone I spoke to was polite, friendly and efficient. Christian was professional, considerate, knowledgeable, honest and practical. It’s seems the norm now to have people who don’t show up for viewings or even pull out of sales/purchases. When this happened Christian was helpful, sensitive and nothing was too much trouble.
My transaction hit various obstacles and went on for over six months (through no fault of Ashley or his team. So it was amazing to have the support of Aimee Blackaller as Sales Progression Manager. She made such a difference. Her calm efficiency, years of experience and sheer common sense kept me sane. She was also essential in dealings with my solicitor and others in the chain. The whole endeavour had some very stressful points and I think I might have had to reconsider the move if it wasn’t for Aimee. She really did everything possible to make the move happen, with my needs and wishes always in mind. I’m now settling into my new home. Thanks very much Aimee, Christian, Ashley and everyone involved at Ashley Leahy.
Lorna · 24 October 2023
★★★★★ 5/5
GoogleHighly recommend Ashley Leahy, we purchased a flat through them, which was definitely not straight forward from the start! Christian was fantastic communicating and securing our purchase. We were recommended a great solicitor and then had the support of Aimee for the sale to go through. She was amazing, kept us informed of progress, dealt with solicitors on both sides and helped make a sale happen, that was extremely complicated but her knowledge and professional expertise got the job done. Always supportive and nothing was ever too much trouble. The whole team were fantastic from start to finish so wouldn’t hesitate to use them again .
Wendy · 24 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
