Connells Oakley Vale reviews

★★★★★ 5/5

Google

Nikki was absolutely amazing! She was so patient, kind, and lovely throughout the whole process. Her professionalism and friendly attitude made everything so much easier and stress-free. We truly appreciate all her help and the time she took to make sure everything went smoothly. Highly recommend her to anyone looking for a great lettings experience!

Senah · 23 November 2025

★★★★★ 5/5

Google

Fantastic service. Nikki and Siman went above and beyond our expectations. As landlords, we were able to rely on Connells to find us some good tenants and do all the paperwork accurately and promptly. We have used Connells for a number of years and have never been disappointed. Thank you!

Pam · 23 November 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Cannot rate Connells enough. Nikki in lettings has been fantastic from the first point of contact. She has made the lettings process so stress free and relaxed after experiencing a difficult situation with a different local letting agent. I've personally found the whole process quick and super efficient. Definitely would recommend Connells if you are about to begin your letting journey. A huge thank you to Nikki to securing my new rental in literally a matter of minutes. Thank you Nikki ❤️

Kelly · 28 May 2024

★★★★★ 5/5

Google

Highly recommend Nikki boyles! Absolute diamond - helped me find my first home within 5days! Super kind, friendly and supportive. Such a positive soul - always smiling. Answered all my questions clearly, has replied to all my emails straight-a-away making sure everything is up and running and even stayed after work extra to show me the property we’re renting last minute - super grateful, couldn’t recommend the agency/ Nikki enough. I’m over the moon! -I’m super happy and excited! You’ve been amazing xx

Oliwia · 29 March 2024

★★★★★ 5/5

Google

Siman from Connells was outstanding! She made our experience very pleasant and did the most to assist us to find a rental and book in viewings. She was always on time, very pleasant to be around and very professional. Thank you Siman!

Caryn · 8 September 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

My friends and I have been looking for a property for over a year - we had no luck and we weren't given the chance, Nikki went above and beyond to secure us a lovely rental for us all. She kept regular contact and was just overall lovely and friendly to talk to. In all the agencies and letting offices I've had to contact, this one was better in every way and Nikki was a massive part of this new journey so thank you.

Jade · 30 December 2023

★★★★★ 5/5

Google

I am leaving a review for Abigail Kaylor who is the mortgage advisor for Connells. Abigail is such a delight to work with, she is positive, friendly and works incredibly hard for each and every one of her clients. She works tirelessly to obtain the best mortgage and give advice in an unpredictable economic market. She has set us on the road of being homeowners and for that we are eternally grateful. A massive shout out to Sheridan as well who managed to move mountains, when the mountains didn't want to move and secured us the purchase of our forever home. I am sure that Hannah will be glad to not have to show us any more houses, we had her all over the place but she always greeted us with a smile. We thank the whole Connells team for their hard work and dedication, words cannot cover what this means to us.

Stacey · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Both Nikki and Simandeep have been amazing in helping me and my partner. From helping us get our previous house last year to helping us on our journey to find a new one. Always keeping us informed and explaining anything we needed. They are honestly brilliant people and I just wanted to say thank you for helping us in every way. I couldn't recommend using connells enough, they're always happy to help and are so lovely to speak to.

Cori · 1 October 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Me and my wife were looking for a family home and Nikki was so helpful to find us one that will best suite our needs. She could relate with our situation of not leaving with our children for such a long time. She made the process seamless with best advices and giving us feedback regularly until we moved in. I will definitely recommend her anytime to anyone in need of finding accommodation.

Brighton · 28 February 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

We had a good experience with renting process , Simandeep made it easier and more efficient. Thank you for your help. I warmly recommend Connells.

Adriana · 19 October 2025

★★★★★ 5/5

Google

Needed to replace the washing machine in the property managed by Connells. Nia went out of her way to organise this for me as I don't live locally. Excellent service!

Christine · 23 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Great experience! Nikki Boyles was professional, responsive, and made the whole renting process smooth and stress-free. Highly recommend.

Laurentiu · 23 November 2025

★★★★★ 5/5

Google

We had the pleasure of dealing with Nikki in letting department, she is such an amazing person from the first day of showing interest in the property up till getting our keys. Thank you so much Nikki. You made everything easy and stress free. Bless you

Esther · 24 December 2024

★★★★★ 5/5

Google

Thanks to Nikki Boyles and her team for a handling the search for new tennents in a professional and thourough manner .

Alan · 1 October 2025