Connells Kettering reviews in North Northamptonshire

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

Darragh was a friendly person who greeted us professionally and answered our questions as we viewed the property. He answered questions about the house, made no promises but twice agreed he would check a detail with the landlord. He explained the zero deposit scheme in an easy to understand way. Much appreciated

Caroline · 3 May 2025

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Outstanding service from start to finish. Thanks to everyone at Connells Kettering, and especially Kyah Wright who was very professional, proactive, and made the whole process smooth and stress-free. Highly recommend!

S · 10 November 2025

★★★★★ 5/5

Google

Kyah and the team at Kettering has been great at supporting me with the sale of my property. It has not been easy at times but they have never lost their energy or enthusiasm for my property. Kyah is professional and goes above and beyond to ensure the right result is reached.

Alison · 22 March 2025

★★★★★ 1/5

Google

As a landlord, I would strongly advise against using this estate agent. We initially used them to let out our property. Later, we instructed them to handle the sale, but after six months of repeated chasing, we discovered the purchaser didn’t even have the correct deposit documentation. The agent had known this all along yet failed to inform us, wasting months of our time and delaying the sale unnecessarily. We eventually had to pull out of the sale and move to another, far more professional agent. To make matters worse, we also discovered that the previous tenants had left hardware on the driveway, which the agents had never dealt with or even mentioned. When we raised this, they simply said it wasn’t their problem, despite having been responsible for managing the property. Their lack of communication, accountability, and basic professionalism has been shocking. Absolutely useless, I would not recommend this company to any landlord.

Nicolas · 15 October 2025

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

After contacting several agencies in Kettering I chose Tadas Orlovas to help me find a tenant for my home .I couldn't have asked for a better agent. He was professional,friendly , communicative and informative and answered all my questions ( which were many), with the utmost patience .He often went above and beyond to be helpful and he took the stress out of the whole process and found a good tenant for me . I would certainly recommend him to anyone looking to rent out a property.

Teresa · 10 October 2025

★★★★★ 5/5

Google

I had the pleasure of working with Kaya as my estate agent, and I couldn’t be more impressed with her professionalism and dedication throughout the entire process of selling my properties. From the very beginning, Kaya demonstrated exceptional knowledge of the market, offering insightful advice and clear guidance at every stage. Her communication was consistently prompt, transparent, and thorough, which made me feel supported and informed throughout the entire journey. She was always responsive to my needs and questions, ensuring that the selling process was as smooth and efficient as possible. Kaya’s professionalism, coupled with her proactive and supportive approach, made her an invaluable asset in selling my properties. I highly recommend her services to anyone looking for a reliable estate agent.

Darren · 10 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

A big thank you to Matthew and his team in assisting me to sell my property. Having purchased the property through Connells, I was delighted with their service and became a happy buy to let landlord with them. 7 years on, my tenants happily moved on and I decided to sell the property. Thanks to Matthews knowledge & experience of the property market at the time, I was advised that a 'Modern Method Auction' might be the most effective and secure way to market the property. My experience of the process was that it went smoothly and that throughout, Matthew and his team was friendly, professional and easy to contact. I was kept up to date with viewings & queries were answered in a timely way. I would definitely recommend this estate agent to others.

Sandra · 10 October 2023

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

Ms Kyah Wright of Connells, was the Agent attending late night to show me the Amber Fields Properties available for Sale in Raunds, UK. Not only was it dark but it also began to rain. She waited patiently for almost one hour, as we came from another house visit nearby. Great Attitude, great Services.....she made the Sale, I bought the House.....

The · 10 February 2026

★★★★★ 5/5

Google

We had the pleasure of Becky from Connells taking us on two house viewings yesterday one of which we have offered on. We really rated Becky and think she is an absolute asset to Connells and estate agents in general. She was enthusiastic listened to us and very personable. It was an absolute pleasure to meet and work with Becky and we thank her for finding us our dream home . Dannii and Nick

Dannii · 10 October 2025

★★★★★ 1/5

Google

These are bad faith actors, I already regretfully entered into a contract with them, I guess my next year would probably be spent chasing citizens advice and the council. I would not recommend renting from them. I was told the previous tenant renting the house I moved into, moved two weeks prior to my move-in date, yet I met a house filled with mold and grime. I expressed that I wanted some repairs before moving in and I was reassured that it would be done before my move-in date, yet I was meant with extreme disappointment. It is the first time I wi have this experience in the UK. I have always rented from private landlords and it has gone well for me, this is the first time I would be renting from an agency and it has been a massive let down. Rent with them at your own risk.

Gloria · 2 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026