Connells Kettering reviews in North Northamptonshire

★★★★★ 1/5

Google

Very poor communication I had to ask them to put on the write up that I had off rd parking & as its a terraced house that should've been obvious. Then I had a viewing & they didn't have my key as one of the agents was off sick & she had the key.That is a serious breach of security.

Stuart · 17 September 2025

★★★★★ 5/5

Google

My experience with Darragh has been outstanding. From start to finish, Darragh was professional, friendly, and incredibly helpful. He took the time to answer all my questions. His knowledge about the property and the area was impressive. It’s rare to find someone as approachable and dedicated as Darragh. He has a very positive attitude and was very accommodating to my needs. He really understood what kind of flat would be most pleasing to me and sought out to find it. If you’re looking for someone who genuinely cares about providing excellent service, I highly recommend him. Thank you, Darragh, for making this experience so smooth and enjoyable!

Hala · 10 January 2025

★★★★★ 5/5

Google

I would like to thank Tadas Orlovas (Lettings Manager) and Kyah Wright (Instructions Manager) at Connells Kettering branch for the excellent service they both provided during the letting and subsequent sale of my property in Kettering which has been particularly appreciated as I live overseas. I contacted Tadas in July 2023 as I had a number of rental issues which were difficult to deal with from overseas and Tadas immediately offered to manage the tenancy for me. He visited the property and scheduled a meeting with me to plan the repairs and refurbishments which were needed, provided quotations from contractors and established a good relationship with the tenants, so that the work was soon completed, He has been supportive and very easy to work with, and provided also me with good advice based on his years of experience in the property industry. As I wished to sell the property, Tadas introduced me to Kyah Wright who offered to manage the sales process for me. From our first conference call I felt that Kyah would be the perfect person to handle the sale for me as she has a friendly and enthusiastic personality and a very positive attitude. She is a good listener and understood my priority to sell the property as quickly as possible due to my living overseas, she visited the property straight away, provided a valuation and an action plan and immediately had the property on the market. After a brief period with some viewers but no buyers, she recommended the Modern Method of Auction with Iam-sold which I decided to try, and introduced me to Emma and Esme who managed my case for Iam-sold. This resulted in a large number of viewings and a bid which I have accepted which is thanks to the efforts of Kyah, Emma and Esme who worked together very well and proved to be an excellent team. I am grateful to Tadas and Kyah for the support they have provided me with and I am happy to record my thanks for all their efforts on my behalf, they have both been a pleasure to work with.

Robert · 23 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Darragh is very cool and an asset to Connells, you are very lucky to have him. I have really enjoyed our interactions during the rent to buy process, he treats you like a person rather than a transaction and he is really happy to answer questions and help. I’m really looking forward to moving to my new property.

Kerrie · 16 June 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

The experience that I had for the viewing recently was amazing, Darragh made sure we know everything about the apartment me and my partner we're viewing, gave helpful advice and also some quirky jokes which we really enjoyed, made it seem more real then over the top professionalism. Thanks again to Darragh for helping us out!

Titus · 25 April 2025

★★★★★ 5/5

Google

Darragh was a friendly person who greeted us professionally and answered our questions as we viewed the property. He answered questions about the house, made no promises but twice agreed he would check a detail with the landlord. He explained the zero deposit scheme in an easy to understand way. Much appreciated

Caroline · 3 May 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

As a landlord, I would strongly advise against using this estate agent. We initially used them to let out our property. Later, we instructed them to handle the sale, but after six months of repeated chasing, we discovered the purchaser didn’t even have the correct deposit documentation. The agent had known this all along yet failed to inform us, wasting months of our time and delaying the sale unnecessarily. We eventually had to pull out of the sale and move to another, far more professional agent. To make matters worse, we also discovered that the previous tenants had left hardware on the driveway, which the agents had never dealt with or even mentioned. When we raised this, they simply said it wasn’t their problem, despite having been responsible for managing the property. Their lack of communication, accountability, and basic professionalism has been shocking. Absolutely useless, I would not recommend this company to any landlord.

Nicolas · 15 October 2025

★★★★★ 5/5

Google

A big thank you to Matthew and his team in assisting me to sell my property. Having purchased the property through Connells, I was delighted with their service and became a happy buy to let landlord with them. 7 years on, my tenants happily moved on and I decided to sell the property. Thanks to Matthews knowledge & experience of the property market at the time, I was advised that a 'Modern Method Auction' might be the most effective and secure way to market the property. My experience of the process was that it went smoothly and that throughout, Matthew and his team was friendly, professional and easy to contact. I was kept up to date with viewings & queries were answered in a timely way. I would definitely recommend this estate agent to others.

Sandra · 25 October 2023

★★★★★ 5/5

Google

Professional, efficient and very helpful team. A whole range of services available to support landlords and tenants which ensures any potential issues are resolved quickly. Tadas and Darragh gone above and beyond in delivering great service and communication is always accurate and timely with promises always delivered. Thanks Tadas and the team for your continued help and support.

Temitope · 2 December 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Google

These are bad faith actors, I already regretfully entered into a contract with them, I guess my next year would probably be spent chasing citizens advice and the council. I would not recommend renting from them. I was told the previous tenant renting the house I moved into, moved two weeks prior to my move-in date, yet I met a house filled with mold and grime. I expressed that I wanted some repairs before moving in and I was reassured that it would be done before my move-in date, yet I was meant with extreme disappointment. It is the first time I wi have this experience in the UK. I have always rented from private landlords and it has gone well for me, this is the first time I would be renting from an agency and it has been a massive let down. Rent with them at your own risk.

Gloria · 2 August 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024