Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
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5/5
GoogleThe very best help and advice in buying or selling a property.Everyone is extremely helpful and Jordi has helped me every step of the way.She must have the patience of a saint as Iβve changed my mind a few times about selling my house and finding just the right one! However with her knowledge,guidance and patience Iβve finally found a lovely property to call home. Jordi is always ready to help answer my questions and guide me through some of the daunting aspects of conveyancing and banish my worries.She definitely goes the extra mile to help.
Julia Β· 24 October 2023
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5/5
GoogleWe went through the process of buying our first house and had absolutely no clue where to start. Jade was assigned to us and was amazing! She was incredibly patient, kind, welcoming, and helpful. Nothing was too much trouble which was super helpful when we had so many questions.
We also used Reece Maddison for our mortgage advise. Reece was amazing. Reece made us feel very at ease and relaxed even when talking about such mind bogling things such as finance. Reece would always answer our emails or phone calls promptly. As this was our first time buying we were new to everything and the whole process, Reece talked us through everything, made sure everything was affordable for us and was always on the look out for the best deal for us. We really couldn't have done this without him!
Thank you so much to Jade and Reece for making the whole apparently stressful process, really easy and somewhat relaxed!
Toni Β· 24 October 2023
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5/5
TrustpilotGood renting experience withβ¦
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
Hanan Β· 4 February 2026
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5/5
TrustpilotMany thanks Matthew Wolf for yourβ¦
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
Hadeel Β· 4 February 2026
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5/5
GoogleWe are delighted to leave a 5* review as our process has been smooth sailing.
Buying a home can be overwhelming, especially selling one at the same time. From negotiating the asking price to handling paperwork, everything was streamlined. β¦
Abbie Β· 17 December 2025
Agent replied Β· 17 April 2026
Thank you for choosing our team to help you navigate the home buying and selling process. We are thrilled to hear that everything went smoothly and that you are now settled in your dream home. Thank you for your 5* review! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe've had a very professional and friendly experience with Evie West (North Walsham branch) during the selling of our home. She has kept us up to date with matters progressing and has gone above and beyond our expectation of a negotiator's β¦ More
Joanna Β· 19 November 2025
Agent replied Β· 22 November 2025
Thank you so much for taking the time to share your experience with Evie and our North Walsham branch. We strive to provide exceptional service and it sounds like Evie went above and beyond for you. We truly appreciate your kind words and wish Evie all the best in her career. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery pleased with the handling of the sale of our property. Jade was very helpful at all times, and acted promptly to resolve any hiccups along the way.
Christopher Β· 22 October 2024
Agent replied Β· 23 October 2024
Hi Christopher,
Thank you so much for your 5* review! We're delighted to hear that Jade was able to assist you promptly and effectively throughout the sale of your property.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleWe bought our house with the north walsham branch and moved in in the beginning of August 2022. Jordan really helped us get answers and was on the case for chasing everyone she was able to in our chain. We had issues along the way with sale and purchase, but the dedication of Jordan keeping our spirits up and being so on the ball made it happen. I would recommend this branch as long as Jordan is involved. π
Victoria Β· 24 October 2023
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5/5
GoogleJade, Duncan and Jordi were able to get our house sold within a few days of going online and secured our dream house for us too within the same week. They were brilliant and we wouldnβt have been able to do it without them. Thank you all!
K Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotI have not yet completed but myβ¦
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
Ruth Β· 19 October 2024
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5/5
GoogleEnquired about a property to rent in the North walsham area, spoke to Catherine who was super helpful and polite! As I'm new to renting, she explained everything clear and concisely, and wasn't condescending at all! Would definitely recommend!
Kelly Β· 27 March 2024
Agent replied Β· 23 October 2024
Kelly Flude thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
Adam Β· 10 July 2024
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5/5
GoogleI use W H Brown for finding tenants and there service is very good and reliable have no hesitation in recommending the letting team
DAVID Β· 3 April 2026
Agent replied Β· 17 April 2026
We are thrilled to hear that you have had a positive experience with our letting team! Our goal is to provide reliable and top-notch service to all of our clients. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
TrustpilotI found a rental property online andβ¦
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
Sabrina Β· 8 July 2023
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5/5
GoogleI Recently purchased a property with William H Brown .
I would like to thank the team , especially Jade who was very helpful , nothing was to much trouble , excellent customer service .
I would highly recommend this agency .
Tim Β· 28 November 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleAfter identifying several properties in the North Walsham area, we contacted Jade, who proved to be exceptionally accommodating. Owing to the nature of my profession, viewing times often required early mornings, late evenings, or weekends; β¦
Iain Β· 17 December 2025
Agent replied Β· 17 April 2026
Thank you for this amazing review! We are so glad Jade was able to provide exceptional service and accommodate your busy schedule. Congratulations on finding your dream home and thank you for recommending us to others. We strive to provide β¦ More
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1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
Loadsa100 Β· 17 July 2026
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1/5
TrustpilotAppalling service
Appalling service . . zero communication, poor photography, they are better off suited to the sub Β£200K market . . stack 'em high, sell 'em cheap approach
Graham Β· 9 October 2026
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5/5
GoogleThank you so much to Duncan, Jade, lucy and the rest of the team for your personal professional approach to selling my house. Although we had time wasters we pushed through. , xxPositiveResponsiveness, Quality, Professionalism, Value
Sarah Β· 26 February 2024
Agent replied Β· 23 October 2024
Thank you for your thoughtful 5* review Sarah! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCatherine Howard was amazing as helping me and my girlfriend find our new home! She was always open to helping with any questions and went the extra mile however she could. Thank you Catherine!
Ellie Β· 27 March 2024
Agent replied Β· 23 October 2024
Many thanks Ellie Davis for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleKane has been super helpful in getting my rental agreement all boxed off and ready for move in day
James Β· 3 December 2024
Agent replied Β· 10 December 2024
Many thanks James for your great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJade, Beth and Reece were absolutely brilliant! They all went above and beyond to get the house sorted for me in double quick time, even if I wasnβt the easiest to deal with! Couldnβt recommend them highly enough
Norfolk Β· 28 December 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleMany Thanks to Catherine and Tom from William H Brown North Walsham! They went above and beyond in helping and I would highly recommend them to anyone needing a rental in the area.
George Β· 27 March 2024
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation George Gorrod. Kind regards Lucy, Customer Relations.
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1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
Billy Β· 28 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.