Trusted Agent profile

William H Brown North Walsham reviews

2.5

★★★★★

1,414 reviews across 2 platforms

16 Market Street, North Walsham, NR28 9BZ, North Norfolk, NR28 9BZ

William H Brown's North Norfolk office at 16 Market Street is rated 2.5 out of 5 across 1,414 reviews on two platforms, including 219 Google reviews rated 4.7.

Google logo

4.7 / 5

219

Reviews on Google

This office

Trustpilot logo

1,195

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.

5/5

Google

I've just completed a tenancy application/process with William H Brown and cannot speak highly enough of them, especially Kane. From the initial enquiry to moving in, he has been excellent - queries and questions were answered promptly and fully. Nothing was too much trouble and he went out of his way to make sure I fully understood what was happening and what needed to be completed, and when. Kane is an absolute credit to William H Brown. I would absolutely recommend both the company and Kane to potential tenants and landlords

Lynden · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We are thrilled to hear that Kane provided excellent service throughout your tenancy application process. We pride ourselves on going above and beyond for our clients and will pass along your compliments to Kane. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Would like to say a few words about my experience with W H Brown Estate Agents. Kane Fuller has been incredible. He has gone above and beyond to support me with my move. The communication has been second to none and nothing has been too much trouble. thankyou Kane for getting me to my happy place.. you have made the process some much easier than I imagined and all your help and support is so very much appreciated.

Stephanie · 3 April 2026

Agent replied · 17 April 2026

Thank you for your kind words! We're so glad that Kane was able to make your moving process smoother and hassle-free. Our team at W H Brown Estate Agents always strives to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a very sudden move from Edinburgh to Norfolk area and was so overwhelmed. I booked a viewing where I met Kane who answered all of my questions and provided further context to the house and information about the area. I applied for the flat right then and there. Kane called me just a few hours later that I was accepted and he sounded just as excited as I was! He made the process go so smoothly, even when there was a bump in the road, and was responsive and helpful every step of the way. Kane is a pleasure to work with!

T · 17 March 2026

Agent replied · 17 April 2026

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had the best, and the easiest experience of renting our property with the help of Kane. We found him professional, polite and friendly. He found us 4 excellent would be tenants within 3/4 days ! He kept us informed of everything along the way. He has a confidence and enthusiasm about his work - seems to love his job ! Thank you Kane, from us and our happy tenants. It's 5 Star from us.

Laura · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for the amazing review! We are thrilled to hear that you had a positive experience working with Kane. Our team takes pride in providing professional, friendly, and efficient service. We are glad we could find you great tenants and we appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

It's always daunting when trying to find a property to rent, especially when you're looking in a different area far away. Kane was really helpful when we had queries or needed guidance along the way, and thanks to him and the rest of the lettings team at William H Brown North Walsham, we are now looking forward to moving inro our new home. I really recommend them if you are looking to move.

Stella · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The whole team are honest, reliable and extremely professional. I've dealt with this branch several times now and not once have they ever let me down. They don't over promise, you get honesty and that is so important whether you are trying to buy sell or rent a house. I've dealt with other agents in the area from other companies that are pushy and unreliable. Whbrown is the number 1 for our area. A huge thank you to Tom and Kane who went above and beyond to get a successful outcome for myself and my family.

John · 17 December 2025

Agent replied · 17 April 2026

We are thrilled to hear that you have had a positive experience with our team! We pride ourselves on honesty and reliability, and it's great to know that we have met your expectations. Thank you for choosing us for all your real estate needs. Tom and Kane are dedicated to providing exceptional service, and we are delighted that they were able to help you and your family. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a fantastic experience working with Kane at William H Brown Lettings. From the start, Kane was extremely professional and easy to communicate with. He kept me informed at every stage of the process, always ensuring I knew what was happening and what to expect next. His clear and prompt communication made the whole experience stress-free. I felt supported throughout, and Kane was always available to answer any questions I had. I highly recommend him to anyone looking for a reliable and approachable letting agent. Thanks again, Kane, for making everything run smoothly!

Zoe · 1 November 2025

Agent replied · 22 November 2025

Thank you for your kind words! At William H Brown Lettings, we pride ourselves on providing professional and stress-free experiences for our clients. We're thrilled to hear that Kane exceeded your expectations and we greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I cannot recommend this branch of William H Brown enough. From the moment I called up and registered with them to view a property they had listed for sale I was impressed. I booked viewings for 2 properties and Beth any showed me round both. She was a great mix of friendly and also giving space to have a look round. There was no rushing and she answered all queries I had and also went to the sellers with a question I had and got back to me really promptly. I also had a call from the branch mortgage advisor who was a lovely guy, I didn't catch his name. He wasn't remotely pushy just provided useful information and assistance. Bethany worked really hard in securing my offer, to put this into context this was all last knockings on a Friday with lots of back and forth. I was so impressed. I highly recommend the North Walsham branch of William H Brown.

Carly · 23 October 2025

Agent replied · 22 October 2025

Thank you for your glowing review! We are thrilled to hear that you had such a positive experience with our North Walsham branch. Our team prides themselves on providing exceptional service and we are so glad that Bethany, our mortgage advisor, and the rest of our team were able to help you secure your dream property. Thank you for choosing William H Brown and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Recently moved house and had Kane help us. He was very helpful, in contact when needed and there to answer any queries. Professional and polite. He also sorted our house content insurance out when we had an issue. Kane was very approachable and had a lovely manner about him. Would ask to use Lane in a future move.

Madeleine · 17 March 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with Kane! We pride ourselves on providing helpful and professional service to our customers. We're happy to hear that he was able to assist with your move and insurance needs. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

My experience with Kane and Tom in the lettings team in North Walsham has been faultless. They worked tirelessly to ensure my property was marketed and ready to go. I had tenants in within a week and was supported and updated by both throughout the process. Both Tom and Kane are professional, relatable and are highly experienced and knowledgeable in their field. I felt so confident with them I opted for the fully managed package due to being away for work a lot. To do this was a massive change and initially I was concerned about being hands off with the process. Kane and Tom quickly built a great professional relationship and entrusting them with my property was definitely the correct decision! From the initial contact with Tom, I felt listened to and was guided through all the paperwork and admin required. What appeared to be a massive job was made easy and quick. Once the property was on the market Kane ensured he kept me in the loop with daily updates as to the interest we had, ensuring I was always aware of what interest was coming in. Within a couple of days they were at the property doing viewings and putting applications forward. Even after this Kane managed to orchestrate the whole move-in quickly and efficiently to minimise the time my property was empty, all stress free for me I was informed of the option to choose rent and legal protection for my property and have found that it has given me extra peace of mind and security. If you’re looking for an effective, professional and personable team to get your property let, Tom and Kane in North Walsham are definitely the team for you!

Toby · 24 June 2025

Agent replied · 22 September 2025

Thank you so much for taking the time to share your positive experience with our lettings team in North Walsham. We are thrilled to hear that Kane and Tom provided you with faultless service and found tenants for your property within a … More

5/5

Google

Kane was fabulous in assisting myself and friend in finding a home just before Christmas. I felt like a nagging Mother as I was pushing to get in. Kane worked very hard and in constant contact via phone and text, keeping us aware and updated. Thank you Kane. X

Victoria · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

A huge thanks to Jade and the team. We went with William H Brown since compared to the others they were much more personable as well as being very knowledgeable in the surrounding area. Throughout the selling process we were able to get hold of the team instantly and they even went above and beyond when giving us advice within an area we were underexperienced in. Thanks again! Would recommend to anyone

Mitchell · 2 August 2025

Agent replied · 22 October 2025

Thank you so much for your kind words and for choosing William H Brown! We strive to provide personalised and knowledgeable service, and we're thrilled to hear we exceeded your expectations. Your recommendation means the world to us. Thank you for putting your trust in our team! Kind regards, Lucy Mawer, Customer Feedback and Support Team

1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

5/5

Google

Kane was really helpful is enabling us to rent out property. We were in a time pressure situation as we had sold our house and the house we were buying had fallen through.

Debbie · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

5/5

Google

We are approaching the final part of the sale. Throughout the process, Bethany and the team have been great. Always helpful, very supportive, responding promptly and always willing to go that extra distance to help, which is much appreciated.

Andrew · 17 December 2025

Agent replied · 17 April 2026

Thank you for your kind words! We're thrilled to hear that Bethany and the team have provided exceptional service throughout the sale. We're always dedicated to going the extra mile for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kane Fuller has been extremely conscientious regarding the rental of one of my properties. He is consistently cheerful, friendly and helpful when I speak to him.

Kevin · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for taking the time to share your positive experience with Kane Fuller! We're thrilled to hear that he has been an exceptional property manager for you. It's a pleasure to work with such a diligent and friendly professional. We'll make sure to pass along your kind words to Kane. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

My partner and I had a great experience as first time buyers with William H Brown. Special thanks to Evie and Reece for helping us through the process!

Joy · 17 March 2026

Agent replied · 17 April 2026

Thank you for choosing William H Brown for your first home purchase! We are thrilled that Evie and Reece provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kane Fuller was absolutely brilliant throughout our whole moving process. We honestly couldn’t have wished for a better agent! Professional, friendly, efficient, clear and concise (which so many others aren’t) along with his knowledge and understanding throughout was outstanding! Truly an asset to William H Brown. Thank you! T&A

Aqua · 8 September 2025

Agent replied · 22 September 2025

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We've recently rented a property through William H Brown and we couldn't be happier with how easy they made everything for us. Kane in particular, has been amazing. I've come dangerously close to being that annoying person who asks too many questions, but Kane has dealt with every single one promptly and efficiently. Nothing has been too much trouble, even aggreeing to an impromptu on the spot viewing at the end of his work day! He's managed to turn our stressful situation into a positive one and we couldn't recommend him enough. Thank you Kane ⭐️⭐️⭐️⭐️⭐️

Ashleigh · 25 June 2024

Agent replied · 23 October 2024

Ashleigh many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I have recently rented a property through William H Brown and Kane was fantastic. He showed me around a couple of properties and from the first time I saw him, to the last, he was brilliant. Kane is such a friendly person as well and made me feel like nothing was too much hassle, even when I was ringing him numerous times a day with questions. Thank you Kane for all your hard work.

Amy · 23 September 2024

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review and your kind words Amy. Kind regards, Lucy, Customer Relations.

5/5

Google

With my mother unexpectedly going into a care home, at her request, I contacted Willam H Brown to sell her bungalow as she had bought it from them over 30yrs ago!! The whole sale was done long distance, as I don't live locally, and I cannot fault the service and advice that I received from the team, especially Jade, who went above and beyond, and regularly kept me up to date with everything that was happening. Having never sold anything before, the minefield that I was dreading was a lot less scary and the whole process was quite painless. A very professional and highly recommended estate agent. Many thanks.

Karen · 26 May 2024

Agent replied · 23 October 2024

Many thanks Karen for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I'm currently midway through my journey buying a property, a special shout out to Evie West at WH Brown's who had been very attentive and helpful throughout. Making house buying less stressful. Xxx

Jane · 17 December 2025

Agent replied · 17 April 2026

"Thank you for the amazing feedback! We're delighted to hear that Evie has been providing you with exceptional service during your property journey. We aim to make house buying a breeze for all our clients! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kane and the lettings team in North Walsham were professional and patient when arranging my tenancy. Thank you for your efforts guys!

Omar · 17 March 2026

Agent replied · 17 April 2026

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read William H Brown's Google reviews

Questions about William H Brown North Walsham

How many reviews does William H Brown North Walsham have?

William H Brown's North Norfolk office has 1,414 reviews across two platforms: 219 on Google, 1,195 on Trustpilot (across the whole business).

What is William H Brown North Walsham's rating?

William H Brown North Walsham is rated 2.5 out of 5 across all 1,414 reviews, and 4.7 out of 5 on Google from 219 reviews.

Where is William H Brown's North Norfolk office?

William H Brown North Walsham, 16 Market Street, North Walsham, NR28 9BZ, North Norfolk, NR28 9BZ.

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