William H Brown North Walsham reviews in North Norfolk

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

We've recently rented a property through William H Brown and we couldn't be happier with how easy they made everything for us. Kane in particular, has been amazing. I've come dangerously close to being that annoying person who asks too many questions, but Kane has dealt with every single one promptly and efficiently. Nothing has been too much trouble, even aggreeing to an impromptu on the spot viewing at the end of his work day! He's managed to turn our stressful situation into a positive one and we couldn't recommend him enough. Thank you Kane ⭐️⭐️⭐️⭐️⭐️

Ashleigh · 25 June 2024

★★★★★ 5/5

Google

I have recently rented a property through William H Brown and Kane was fantastic. He showed me around a couple of properties and from the first time I saw him, to the last, he was brilliant. Kane is such a friendly person as well and made me feel like nothing was too much hassle, even when I was ringing him numerous times a day with questions. Thank you Kane for all your hard work.

Amy · 23 September 2024

★★★★★ 5/5

Google

With my mother unexpectedly going into a care home, at her request, I contacted Willam H Brown to sell her bungalow as she had bought it from them over 30yrs ago!! The whole sale was done long distance, as I don't live locally, and I cannot fault the service and advice that I received from the team, especially Jade, who went above and beyond, and regularly kept me up to date with everything that was happening. Having never sold anything before, the minefield that I was dreading was a lot less scary and the whole process was quite painless. A very professional and highly recommended estate agent. Many thanks.

Karen · 26 May 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

I'm currently midway through my journey buying a property, a special shout out to Evie West at WH Brown's who had been very attentive and helpful throughout. Making house buying less stressful. Xxx

Jane · 17 December 2025

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 5/5

Google

Kane and the lettings team in North Walsham were professional and patient when arranging my tenancy. Thank you for your efforts guys!

Omar · 17 March 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

On purchasing Our property, Beth from the North Walsham branch assisted us throughout the purchasing process. Beth was friendly, helpful and professional and answered any questions that we …

Charlene · 17 December 2025

★★★★★ 5/5

Google

Would like to massively thank Kane from WHB for all his hard work with supporting my family during our move! He has kept in touch and made sure everything was going smoothly throughout the whole process and was always super quick to get in contact with us about anything

Kelly · 25 May 2025

★★★★★ 5/5

Google

I can not fault the help Kane has given me over the last few months. He has gone above and beyond to help me within my situation and I can not thank him enough. I would give him ten stars if I could. Thank you Kane

Marie · 25 June 2025

★★★★★ 5/5

Google

Kane was extremely patient and helpful during a very stressful time, I would highly recommend his assistance.

Sarah · 17 March 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Google

In my experience, service at this branch did not meet expectations. A booked viewing was attended without the branch-held key. After a later viewing we discovered damage and, when reported with photos, the branch did not accept responsibility. The key was later handed to my named collector without any ID check. We did not receive the promised weekly updates, and when we asked to end the agreement early, the branch declined to release us from the contract. I have referred my complaint to The Property Ombudsman. Based on this experience, I would not recommend this estate agent.

Clifford · 23 October 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Was looking to rent in the North Walsham area and used William H Brown to search. Cat was lovely, really helpful, took her time to explain things and went out of her way to help secure me a property. She was courteous, professional and really listened. I've been to agents before who were clearly only interested in money and not providing customer care so finding Cat was a revelation. I cannot recommend her enough.

Siobhan · 27 March 2024

★★★★★ 5/5

Google

I had some reservations about using a National Estate Agency Chain but having met Duncan, the North Walsham branch Manager, I used William H Brown as well as their conveyancing arm Conveyancing Direct. I was very impressed by the service I received especially from the North Walsham based Team. Special thanks to Jade for keeping me informed at all stages of the sales process and to Jo at Conveyancing Direct for making the transaction as smooth as possible.

Mark · 28 December 2023

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

I recently rented a property through William H Brown, North Walsham office. The service was really good and all the staff i encountered were quick and on the ball. I called in the morning to view a property and by 6pm id viewed and made an offer. I met Catherine and she has been really helpful throughout the whole process. I also dealt with Tom in the process who was also very good. Id been looking for a property for a while and they were definitely the best and most flexible agent i came across in the process. Thank You!

Danielle · 24 October 2023

★★★★★ 5/5

Google

The team at North Walsham were brilliant and as a first time buyer not knowing what I was doing really I couldn’t have asked for better service. Jade was helpful all the way and kept in constant contact regarding updates on the house and helped with paperwork as needed. Reece was a gent and helped every step of the mortgage and done his upmost to getting the right deal. Also a good listener… thank you all and would highly recommend the team here.

Richard · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026