Trusted Agent profile · North Norfolk
★★★★★
1,266 reviews across 2 platforms
17-19 West Street, Cromer, NR27 9HZ, North Norfolk, NR27 9HZ
William H Brown's office in North Norfolk, at 17-19 West Street, is rated 2.2 out of 5 across 1,266 reviews on two platforms, including 81 Google reviews rated 4.5.
Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleArchie has just done an excellent job of finding me a new deal on my mortgage. He clearly & patiently went through all the options with me after a thorough search of the market & worked hard to find the best option for me. I would highly recommend Archie
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had been looking for an apartment in Cromer for a couple of months, with many setbacks, We then found an apartment through WHB in Cromer, Jason worked and negotiated very hard on our behalf and secured this apartment for us, we have now moved into our apartment in Cromer. he kept us in touch in every step, we would highly recommended Jason as a property negotiator. Ray WhiteheadPositiveProfessionalism
Hi Mr Whitehead, thank you so much for the 5* review for Jason! He's an asset to the team and I'm glad you were pleased with his service. All the best for the future.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleThe entire team at William H Brown were amazing and a pleasure to work with. We had a long and tricky sale but Miranda and the team were fantastic, thank you so much. If you are looking for agents who care, I cannot recommend them enough. Natalie
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleArchie has been extremely helpful in getting a mortgage sorted for our first home. He was very quick at responding to any questions and went the extra mile to provide information. The process was streamlined and Archie had extensive knowledge and I would highly recommend him.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleWe have just sorted out a re mortgage with Archie Cartwright. He is amazing and has kept in contact all the way through. Highly recommend if you are looking for a mortgage or renewing a fixed rate Excellent service Thank you Archie
Thank you for your brilliant 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleGood guys, professional from the first call I made to book a valuation for my Mothers property. Took a genuine interest in helping understand our situation in what was a difficult time for us. Thank you to David and the team for all you have done, will 100% recommend for anyone thinking of buying or selling in Cromer. Regards, Paul
Hi Paul, all the very best for the future and thank you very much for the feedback. Best wishes, David
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
5/5
GoogleVery helpful and great experience. Andy Winston (Morgage adviser) was very knowledgeable and helpful when it came to my morgage advice. Couldn’t fault his commitment to helping me find my first home as well as answer any questions I may have had.
Thank you for the kind words, we're so glad to hear that Andy provided such a great experience and was able to assist with your mortgage advice. Our team is dedicated to helping you find your first home and answering any questions along the way. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleWe were delighted with the customer focus provided by Jason at William H Brown Cromer. He listened to our needs and worked with us to help us with our property search. We felt supported rather than pressurized. This was above and beyond what we have experienced with some other agents. Thank you Jason.PositiveProfessionalism
Dear Mr Spooner, Great to hear Jason has delivered such high level of service. Thank you for leaving feedback and the best of luck with your property search.
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's North Norfolk office has 1,266 reviews across two platforms: 81 on Google, 1,185 on Trustpilot (across the whole business).
William H Brown Cromer is rated 2.2 out of 5 across all 1,266 reviews, and 4.5 out of 5 on Google from 81 reviews.
William H Brown Cromer, 17-19 West Street, Cromer, NR27 9HZ, North Norfolk, NR27 9HZ.
