1/5
TrustpilotAVOID this Terrible company
Terrible company, do not use surveyors / valuations, spent over £1000 to value a property for refurbishment and returned a value of £0. Absolute joke avoid at all costs.
Trusted Agent profile
Connells Hitchin reviews
★★★★★
1,582 reviews across 1 platform
15 High Street, Hitchin, SG5 1AT, North Hertfordshire SG5 1AT
Connells's North Hertfordshire office at 15 High Street is rated 1.9 out of 5 across 1,582 reviews on 1 platform. The 1,582 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the North Hertfordshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely terrible experience and poor…
Absolutely terrible experience and poor service from start to finish with buying a property through Hayward’s Heath branch. I would never use them again.
1/5
TrustpilotConnells - exeter branch
Connells - Exeter branch!!!Please, please, please avoid this branch as they are very dishonest and will cost you a lot time and money!Beware - you have been warned!
5/5
TrustpilotGreat service
great service from Al on my rental property. advised me every step of the way. Will use him again in the future. I will recommend him to all Landlords.
1/5
TrustpilotRefused to let an apartment...
They refused to let an apartment (In 2 DOUBLE bedroom flat!). Reason: I have 2 children. The ad should indicate: no pets, no CHILDREN ..
1/5
TrustpilotHorrible staff Across luton branches
Horrible staff Across luton branches RudeNot honestStay away Connells lost customer who have just purchased house from another estate agent worth £600,000.
1/5
TrustpilotDo not waste your time
Rude , dishonest and completely untrustworthyWith a Mortgage in place you have no hope of even a viewing How they operate is a joke
1/5
TrustpilotWorst agency ever
Worst agency ever. Very rude, not profesional at all!
4/5
TrustpilotCannot fault Connells solicitors
Cannot fault Connells solicitors, Mia griffiths was fantastic from start to finish, would definitely recommend and use again.
1/5
TrustpilotWorst agency I ever use.
Worst agency I ever use.Ansewring emails or phones only when they need something.Interested only before sigining contract-Then no interst at all.Quick quid is Connels goal.Stay away!
1/5
TrustpilotI want to give zero
I want to give zero, to Connells agency, I would rather sleep under a bridge than renting from them.Bunch of crooks.
1/5
TrustpilotTerrible service when selling
I experienced terrible service when trying to sell. I would use absolutely anyone else next time.
5/5
TrustpilotSuperb service.
Superb service.. had a survey done this week they submitted on the day and no problems.Really good customer service
1/5
TrustpilotAppalling
These folk are beyond a joke! So unhelpful and rude. i wouldn't dream of dealing with them again if I could rate a 0 I would!
1/5
TrustpilotSteer clear away
Steer clear away. Broken promises and not happening appointments. They wouldn't even bother to inform or apologise. Those people don't care and don't want business.
1/5
TrustpilotThey doesn’t care about customers even…
They doesn’t care about customers even if you go to the office
5/5
TrustpilotGreat service - connells maidenhead
Al offered a great service and made everything easy, the speed was great and we had everything sorted a week after viewing the property. Would recommend.
5/5
TrustpilotOlivia at the oxford branch was great…
Olivia at the oxford branch was great and always kept me informed. I moved within a week !
1/5
TrustpilotVery poor agency
Very poor agency, very bad communication, horrible things. They rent infested flats. Same problems with this agency. NEVER MORE CONNELLS.
1/5
TrustpilotPut in an offer and waited almost 4…
Put in an offer and waited almost 4 days - no response. Had to phone them to hear another offer had been accepted. Unprofessional
3/5
TrustpilotAwful service not one thing was sorted in the whole of my tenecy they evan lied to me before I moved in about maintenance isshews being fixed and absolutely nothing was done
I will never rent with this agent again I am shocked at how we was treated once they've got there money they cuddnt care less
1/5
TrustpilotAbsolutely disgusting and would say…
Absolutely disgusting and would say unpleasant service!Not recommended!
1/5
TrustpilotOne word terrible.
One word terrible.We then used symonds and Sampson and they were excellent.I would also recommend gth
1/5
TrustpilotShocking level of customer service
Shocking level of customer service. I can’t understand how this company is still in business. Will hopefully never have to use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Hitchin
How many reviews does Connells Hitchin have?
Connells's North Hertfordshire office has 1,582 reviews across 1 platform: 1,582 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Connells Hitchin's rating?
Connells Hitchin is rated 1.9 out of 5 across all 1,582 reviews, checked 9 October 2026.
Where is Connells's North Hertfordshire office?
Connells Hitchin, 15 High Street, Hitchin, SG5 1AT, North Hertfordshire SG5 1AT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.