Phillips Smith & Dunn reviews

★★★★★ 1/5

Google

To respond to the agent’s reply: Cannot comment on the sales side, but the rentals is a no from me. You say you didn’t manage the property, yet Sarah-Jane’s involvement suggests otherwise. She compiled the checkout report nine days after the inspection, included post-inspection tenant comments and quotes obtained afterwards, and is now acting on behalf of the landlord. Additionally, every email hasn’t been impartial, she has taken sides with the landlord because of course she is the one paying them. We haven’t caused damage to the property. If we had, why didn’t any of this appear in the inspections you carried out during the tenancy, when you told us everything was fine? Either your reports were inaccurate, or you’re now backtracking to cover for the landlord Everyone I’ve shown the landlord and agent’s correspondence to, including another landlord, have been shocked. They saw the property before we moved out and say the issues have either been fabricated or massively exaggerated. And in your original email to us, you listed several issues, including mould in the shed, which were fair wear and tear and out of our control, failing to inform the landlord of a fair process. This inconsistency only reinforces that you’re failing to act impartially, and failing to protect tenants fairly. Sarah-Jane has since responded unprofessionally and defensively. I have ended up going through the DPS for a fair result. Avoid this agent for rentals like the plague if you are a tenant!

Chey · 5 July 2025

★★★★★ 5/5

Google

James Traynar was the lead estate agent in our dealings with Phillips, Smith & Dunn in the first half of 2024. In short, James and thus PSD proved to be outstanding agents. For James, five stars just are not enough. He went above and beyond in supporting our selling the house, even offering assistance to our buyer, whom PSD was not representing, to keep the process on track. James was always patient in explaining the complexities of the process to us, even when the explanation had to be repeated. He was tireless in representing us and providing advice, and it was always a pleasure to greet him when he visited the house. We interviewed three agents, including James, prior to committing, and we are extremely glad that we chose the right candidate.

John · 9 December 2024

★★★★★ 5/5

Google

James Traynar and his team are the perfect example of how EVERY estate agent across the industry should be serving their clients. On top of the fastidious and dedicated service provided, the commeraderie and good nature of James was very appreciated by our family during our probate sale. Communications were excellent and often answered immediately. The epitome of professionalism with just the right dash of personality and humour to boot. Overall James's service was exemplary and I have no hesitation in recommending PSD to handle your selling needs. These guys really are at the top of their game in providing a first class customer experience and deserve every word of my review. Thank you James and team if you read this. I know my Nana would have been very appreciative of the way you have helped us along and am sure she is looking down and raising a glass to you. This has been by far the easiest selling process we've undertaken thanks to your expert steer. Sheryl Long Chepstow (long distance probate sale).

Sheryl · 24 October 2022

★★★★★ 5/5

Facebook

We sold our house with James Fletcher from the Bideford branch, I can’t recommend him enough, he is enthusiastic, dedicated and always there to answer your calls and keep you informed with everything going on, my husband and I have dealt with a lot of estate agents before deciding to sell with Phillips Smith & Dunn and none of these agents have anything on the professionalism and service we received from PS&D. As a construction company ourselves we are disappointed that we will not be able to sell our future projects with James as we have now moved out of North Devon. Thank you James, you were fantastic. Highly recommended. Claire and Danny Barnes.

Claire · 4 April 2022

★★★★★ 5/5

Google

Extremely professional from start to finish. James took care of everything for me as I wasn’t in the country. A completely stress free experience and would happily use them again. Very reasonable fees and excellent communication throughout the whole process. I was kept up to date regularly by both James and Edward. A real pleasure thank you James and Edward. This is how a business should be run. Would certainly recommend.PositiveResponsiveness, Quality, Professionalism, Value

C0rn15hman · 24 October 2022

★★★★★ 5/5

Facebook

Sold our house with James Fletcher at Phillips Smith & Dunn it sold very fast with alot of interests and we were kept up to date with all viewings and offers unfortunately the house fell through first time but James was quick to get it back on the market and sale agreed again with in 4 days. We can't thank the team enough for the help and the support we have had and I would highly recommend for anyone's house sell. Supportive and Professional agents.

Sophie · 1 September 2021

★★★★★ 5/5

Google

Charlie was AMAZING. He went above and beyond in what was a really stressful time selling our home. He was there for every question, every worry, working around our daughters naps, our rescue dog and making sure all the I's were dotted and T's were crossed. Charlie, Emma and team communicated effortlessly with us every step of the way. Charlie and Emma made the whole process feel a million times better and I can not thank them enough.

Sarah · 8 May 2024

★★★★★ 5/5

Google

Sarah was fantastic to work with when I viewed a property through her. She was friendly, knowledgeable, and really took the time to answer all my questions. Made the whole process feel easy and stress-free. Highly recommend her as a rental agent!

Toni · 24 July 2025

★★★★★ 5/5

Google

We can't recommend Ed Passmore and the team at Phillips Smith & Dunn highly enough. We recently sold our house with Ed, in a matter of days, for a great price. Everything went really smoothly and we felt supported throughout. Ed really has gone above and beyond for us with our new purchase as well. Fantastic service and excellent value. We wouldn't hesitate to use them again!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 24 October 2021

★★★★★ 5/5

Google

Sold our home and bought the new house with Philips Smith & Dunn. The service we received was second to none, James Traynar and Emma Hook were brilliant, we always felt like we were their top priority. Would highly recommend anyone who is looking to sell their home, go to PS&D. Neil & Becky.

Neil · 8 January 2025

★★★★★ 5/5

Google

I have had the pleasure in many dealings with PSD over the years and commend their fine service. Sarah and Holly currently expertly look after serveral of my properties and have always found me the best tennents over the years. I would always recommend the team in lettings and also the guys and girls in sales particularly the team in my local office at Braunton! A+ service from an excellent local business ~ Luke ~ Bullivant Properties

Duke · 1 August 2025

★★★★★ 5/5

Google

An absolutely fantastic experience dealing with Charles and the team, a great family run company with real family values. Took my enquiry very seriously and gave me such a pleasant experience. Got me all what I wanted and more. I would highly recommend.

Jon · 9 February 2025

★★★★★ 1/5

Google

We viewed 2 properties with this agent. At both properties the agent was unable to locate keys to a back door or garage. We had to point out where perhaps they might be and find them for the agent. They also failed to advise that a freehold property that we viewed and then agreed to purchase had a yearly maintenance charge. We only found out 3 weeks after our offer was accepted. We had to pull out of the purchase due to this charge, had we been advised of the charge initially, we would never have even viewed. There was also another relative issue with the property that was not disclosed although it should have been. I will not bother trying to view other properties through this agent and would definitely not use to market our property.

Salza · 24 October 2022

★★★★★ 1/5

Google

I initially had a lot of difficulty getting any information at all about a rental property I was interested in a few months ago. I rang but the person was not at their desk so I went to the office and was told they didn't work Saturdays and nobody else could help. I left messages with colleagues via their website and via Rightmove but no one got back to me. When I finally got through to the letting agent I was told it had been let and there was a waiting list but they assured me they would contact me if it became available again. Four months later the property is still being advertised and the ad has been updated so I enquired again, encountered the same difficulties and got exactly the same story 2nd time around ie no longer available, waiting list etc. On top of that the marketing was also pretty shocking. I certainly wouldn't pay them to let my property. There were only 3 photos, one of the outside, one of the very dated bathroom and one of the bedroom, no kitchen or living room. They depicted the property as dark, dingy and unappealing and the original ad even lacked a description. The only reason I was so keen to view was that I'd seen the house and knew it was in a lovely location. PS&D have a long way to go. They need to start working as a team to answer enquiries, take ads down when properties are no longer available.and improve their customer service all round.

Kate · 24 October 2022

★★★★★ 5/5

Google

Ed Passmore and the team at Phillips Smith & Dunn ensured that the process kept moving forward (despite many delays out of their control) and could not have been more helpful. Would be happy to recommend them! A great friendly service.

Kerry · 24 October 2022

★★★★★ 5/5

Google

Ed Passmore and all the team were excellent. From initial valuation right through to putting up the sold sign, they were excellent and there for us every step of the way. Emma was lovely to deal with on the phone and we appreciated Rogers help too. All in all a great team that do by far, the best virtual tours in North Devon. We will definitely be using them again in the future. Thank you all.PositiveQuality, Professionalism, Value

Wendy · 24 October 2021

★★★★★ 2/5

Google

The website was useless for me. l couldn't find the property I'd seen on pilton street despite providing correct spellings and standing outside the property l was searching. I gave all the information it asked for, l gave a high price point, flat /apartment as it had 3 doorbells/intercoms.bedrooms etc,etc. ..still showed no properties. This was my experience,l hope its helpful to fine tune the website as it really was not helpful and l did not want to telephone an office to get into what position l was in at that point.😒

Bonnita · 24 October 2022

★★★★★ 5/5

Facebook

Excellent agents and would strongly recommend Ed Passmore. Emma is always very helpful and accommodating on the phone. love the virtual tours showing the properties inside and out. The stats show the amount of interest in each of the properties and helps us understand how busy they are as agents. They sold our property in two weeks and were there with us, every step of the way. Well done guys 10/10

Wendy · 26 September 2020

★★★★★ 5/5

Google

Highly recommend Phillips Smith and Dunn. Very helpful and friendly, great communication, Emma went above and beyond to assist me with my purchase, informing me every step of the way. Thank you all very much!

Jenna · 8 May 2024

★★★★★ 5/5

Google

Great estaate agencies..... Very proffessional.... Clear.... Helpful ... Communications easy and kept me up to date.. Id recommend this agencies and Edward was a gentlemanPositiveResponsiveness, Professionalism

Morwenna · 24 October 2021

★★★★★ 5/5

Google

We have had an amazing experience with Phillips Smith & Dunn with buying our property through them. From the start until moving day, James Traynar has kept in constant contact, going out of his way to support and be there to answer any questions. He has done an incredible job in making sure everything has run smoothly and professionally. Could not recommend them enough.PositiveResponsiveness, Quality, Professionalism

Sianna · 24 October 2022

★★★★★ 5/5

Google

My partner & I purchased our first property together & Emma Hook from the Barnstaple office made the whole experience very easy & stress free. She was very professional & quick to respond to any queries we had, I would definitely recommend. ⭐️

DEBBIE · 18 July 2025

★★★★★ 5/5

Google

We had a very good experience with Phillips Smith & Dunn. Ed Passmore was extremely professional, helpful and a pleasure to deal with. He was swift to respond on every query and the whole transaction went through very smoothly and efficiently. I would not hesitate to recommend this firm.PositiveResponsiveness, Quality, Professionalism

Helen · 24 October 2021

★★★★★ 5/5

Facebook

Wow, wow, wow! Highly recommend! Thank you Beth and Sarah for helping me find my own space. Thank you for all the effort you have put in to make a foreigner feel welcome. Thank you for all the reassuring and motivation and guidance. This has been a learning process and your service is fantastic!

Tanya · 1 October 2020