Every review we hold for the North Ayrshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe needed quick result
We needed a quick turnaround on our property to be in a position to bid for another house. Their Property Advisor visited on a Friday. House marketed and sold in under two weeks. The staff were extremely professional and helpful. The marketing material was excellent with very accurate descriptions and quality photographs. The demographic of the viewers reached was impressive. Buyers were Canadian. I would highly recommend Donald Ross. First class in every way. Thank you
Alex · 3 December 2021
★★★★★ 5/5
TrustpilotExcellent customer service with the right balance between vendor and buyer
We bought our current home through Donald Ross. While house hunting I was speaking to a number of estate agents who I didn't always trust and sometimes felt they were using us to push other people's offers up etc. However I started with some email exchanges with Fraser Stewart from Donald Ross, then had some phone conversations. We discussed our priorities and wish list and Fraser was able to apply this and question it where needed to help us. He was honest about the properties they had on their books and based on our needs/wants was able to steer us clear of things that were not going to tick the boxes even if the didn't have an alternative to push or it meant us looking elsewhere. This really grew our trust and we really felt that Fraser wanted to help us find the right house that we would be happy in. Which in the end he did :)The process was not straight forward buying during lockdown and we ended up buying something still in construction. Fraser was always available on the phone to help us work through any snags and communicate with the developers. We couldn't have done it without him.
Daniel · 19 February 2021
★★★★★ 5/5
GoogleBought my first home from Donald Ross, Tracey made the process extremely easy, very professional from start to finish. Would highly recommend them and I would definitely buy or sell with them again in the future.
Lynsey · 23 October 2022
Agent replied · 22 October 2024
Congratulations on the purchase of your new home, thank you for the 5 star review of our service
★★★★★ 1/5
TrustpilotJust didn’t do their job…
I have phoned the office today to highlight our concerns. A pattern of not contacting the tenant - who were happy to liaise with the agent - and the final irritation of a booked appointment at the premises was not undertaken by Donald Ross Residential. This was an inconvenience for the tenant and failing to contact in this case was a poor show.
Charles · 23 July 2025
★★★★★ 5/5
TrustpilotFaultless
We have now sold two properties with Donald Ross and The process was faultless from start to finish. From the valuation to the property being being advertised, viewers arranged and sold - all happened in a matter of weeks. Great advice and support through what can be a very overwhelming time. The full team were great at keeping in contact especially Maureen who was always on the other end of the phone . Thanks again
Mandy · 22 September 2021
★★★★★ 4/5
TrustpilotHuge thanks especially to Helen Hunter…
Huge thanks especially to Helen Hunter in customer service who always got back to us with any queries no matter how small. Many thanks to Tracey in Irvine for easing the journey by liaising between our buyer and us (sellers) even after the acceptance of offer to cut out the middle-men (solicitors) when they weren't necessary saving time and stress and ensuring a smoother process.
Liz · 20 December 2022
★★★★★ 5/5
FacebookWe would like to thank everyone involved in the sale of our house, a special thanks to James. The staff go far and beyond to make you feel important and give you the best experience at a stressful time. We never had to wait long for any information and there was always someone to help with any queries we had very quickly. From start to finish the service and staff were amazing. We have previously used Donald Ross and due to the professionalism of all the staff we decided without any doubts to use them again. We would recommend them to anyone wanting a reliable and professional service.
Jimmy · 2 July 2020
★★★★★ 5/5
TrustpilotWe were delighted with our experience…
We were delighted with our experience with Donald Ross Irvine. Tracey is very professional and really friendly and have us some very good advice. She certainly brought plenty of viewers to our property which sold very quickly. All the other staff that we dealt with, Helen & Maureen were equally professional and friendly. I would definitely recommend using these guys if you were planning on buying or selling a house.
MRS · 20 April 2022
★★★★★ 5/5
FacebookExcellent service from all the team at Donald Ross.. we had only been in our rented property for 7 weeks when the landlord unfortunately for us needed it back so Fiona and her team helped me relocate in a matter of days which was over the Christmas period. Felt very well looked after and now handing back the new rent property to move in to our bought home and once again received kind Words of excitement from the team at Donald Ross.. 1st class letting agents
Simon · 13 March 2020
★★★★★ 1/5
Trustpilot6 months later no sale..
This is an update to my previous review which they ask you to complete when things are going well. 6 months after putting our house on the market and 2 collapsed sales we are no further forward. We already paid £800 for HR and photos. If we want to stop selling house with them we have to pay them £600. I think at this point in time they should accept that they have not delivered. Think carefully about signing up with them.
Donald · 20 November 2024
★★★★★ 5/5
TrustpilotExcellent service.
We used Donald Ross to put our house on the market, which sold very quickly after receiving several offers.All the staff were very helpful, especially Gavin Urquhart who professionally guided us through the process. We would be more than happy to recommend them.
Pamela · 11 March 2021
Agent replied · 22 October 2024
Thank you Pamela for the very kind review.I will pass this onto Gavin and the Team,
★★★★★ 5/5
GoogleDonald ross has a brilliant team that helped me and my family to purchase our new home and sell our old home. They appointed us mortgage advisor and solicitor who were also brilliant with us. service was excellent 👌. If I ever need a estate … More
Harbans · 9 November 2024
Agent replied · 10 November 2024
Thank you Harbans we are delighted to hear you are happy with both Donald Ross and Mint Mortgages we wish you all the very best in your new home
★★★★★ 5/5
TrustpilotExcellent service from the residential…
Excellent service from the residential sales team in Ayr who managed sale of our two properties. Maureen and Nicola were incredibly helpful and guided us through the sales process to ensure everything went smoothly. One of the properties encountered delays and the team went out of their way to make sure they could help wherever possible. Great value for money from a fantastic team. Cannot recommend highly enough.
Kate · 16 March 2022
★★★★★ 4/5
TrustpilotWe have used Donald Ross to sell and…
We have used Donald Ross to sell and buy properties over the last few years always find the to be very professional and helpful.
Andrew · 23 May 2026
★★★★★ 5/5
TrustpilotBest house purchasing experience
Very pleased with the service from Donald Ross, Tracey was more than helpful in that I had a problem with my original finance provider and she put me in touch with their preferred mortgage advisor who sorted out the problem and arranged my mortgage and sorted out a lawyer to process the legal side of things. I would definitely recommend the company.
Peter · 9 November 2022
★★★★★ 5/5
GoogleRecently sold our dads house with Donald Ross. The process was smooth from start to finish. We were kept in the loop with all viewings that were taking place and also received feedback once the viewing had been completed.
Big thank you to the team at Irvine and Kilmarnock branches.
Gill · 11 October 2025
★★★★★ 5/5
GoogleWe were very impressed by the Donald Ross team, from the minute we had our old house valued, to the support we received up to and including our moving date.
They were extremely professional and went over and above to assist us when needed.
Would most definitely recommend!!
Linda · 8 October 2024
Agent replied · 22 October 2024
Thank you Linda we are delighted to receive your 5 star review. We wish you all the best and thank you again for your business.
★★★★★ 5/5
FacebookNeeded help and advice from professionals as I wanted to rent my property out and had no idea how to do it. It’s a bit of a mine field but a young lady called Fiona was incredibly helpful and guided me through the whole process.
I am extremely happy with the level of service received from them from comprehensive inspection reports and how to deal with any tenant issues promptly can't recommend them enough
It can be a complex issue but Fiona made it seem so easy. A big thanks to all of her help and to Donald Ross for guiding me through the minefield ! Highly recommended!
Gerry · 1 June 2018
★★★★★ 5/5
FacebookJust used Donald Ross in Ayr to buy our new property, sell our current property and rent a property whilst our new house is being built. Fantastic service received from all elements of the business which I can’t fault at all. Their expert knowledge on the local housing market has made the whole process very stress free indeed and I would recommend them to anyone. Thank you to Fraser and his team for everything - our house sold in 2 weeks, speaks for itself!
Emma · 29 May 2018
★★★★★ 5/5
TrustpilotWe viewed a property with Claire
We viewed a property with Claire, she made us feel comfortable immediately and allowed us plenty of time to view the home and had every answer to all our questions. Great local knowledge and advice from the start! Following on from this, we have needed extra help and advice which Claire was amazing at assisting with. If you want something done, speak to Claire!
Tom · 3 August 2022
★★★★★ 1/5
TrustpilotI'm afraid I cannot recommend
We were genuinely interested in one of their rental properties and were considering moving forward with the application process.
Customer · 21 June 2026
★★★★★ 5/5
TrustpilotProperty Purchase
Dealt with Ayr office whilst viewing and subsequently purchasing a property. At short notice I requested a viewing, followed by a second viewing days later, both of which which were facilitated by veru helpful staff. I dealt with Maureen who dealt with bids and negotiations and can only say the service from start to finish was very professional and extremely efficient. I would definitely recommend the use of this company.
Anon · 7 September 2021
★★★★★ 5/5
FacebookThe biggest mistake we made was not choosing Donald Ross in the first place. We initially put our property up for sale with another agent in Ayr ... Huge mistake!
We moved to Donald Ross, from the moment we walked into the Ayr office the service was exceptional. Maureen was fantastic, friendly, helpful, knowledgeable and most importantly actually interested in selling our property.
Didn't matter who I spoke to in the office the service was always excellent.
Fantastic service, would definitely recommend
Angela · 16 April 2017
★★★★★ 5/5
FacebookSelling and buying with Donald Ross has been a great experience . From the very first from James i knew they would do their best to sell our property . We sold within two weeks with our property going to a closing date and we very happy with the price we achieved. We had numerous viewers who all commented on how professional DR had been and how efficient they had been. With the majority of our viewers being known to DR we really felt that they sold our house and promoted it well.
When it came to buying we were very glad to finally find our home through DR . They have made what is a very stressful time that little bit easier . All staff are extremely professional , kind and efficient . Special mention to Nicola for always being happy to help. Would definitely recommend.
Katie · 9 March 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
