Every review we hold for the North Ayrshire office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotClaire Rowallan
Claire Rowallan was my main point of contact and I cannot recommend her highly enough. She gets 5+ stars from me as she offers exceptional personal service and goes above and beyond her actual role to make deals happen for people. She is extremely efficient and pays huge attention to detail. It’s very refreshing and makes the whole process and awful lot more pleasant. Maureen in the office was efficient and kept me informed at all times too.
Liz · 16 March 2021
Agent replied · 22 October 2024
Hi Liz, Thank you so much for the review although we are sorry we did not score more than 3/5. We will continue to review our service and strive to do better.
★★★★★ 5/5
GoogleTracey sold our house, everything went smoothly and easily and we got good price above home report after going to closing date. She also then contacted us to say she had a house we may like to view! So we viewed it as soon as it was on market and offer was accepted! Tracey made the estate agent part of selling and buying very easy.
Hazel · 10 October 2022
Agent replied · 22 October 2024
Fantastic review Hazel, we are happy that you are happy!!
★★★★★ 5/5
GoogleFrom beginning to end the team kept us informed every step of the way.
A special thanks to Elle for keeping me calm and answering the many questions I had.
Marie · 9 December 2024
Agent replied · 10 December 2024
This is great to receive Marie and Elle was particularly delighted that you mentioned her within your review. It's a pleasure to be of service to you.
★★★★★ 5/5
TrustpilotAbsolutely incredible effort.
Absolutely incredible effort from the staff at Donald Ross Residential. Couldn't be any more welcoming & helpful. A friend from my work pointed me in their direction and we weren't disappointed at all !!
Thanks again guys.
John · 7 October 2026
★★★★★ 5/5
GoogleEveryone of the staff are a credit to Donald Ross so helpful well done
William · 10 August 2026
Agent replied · 10 October 2026
Thank you very much for your 5 star review it’s a pleasure to be of service to you
★★★★★ 5/5
GoogleRecently sold our dads house with Donald Ross. The process was smooth from start to finish. We were kept in the loop with all viewings that were taking place and also received feedback once the viewing had been completed.
Big thank you to the team at Irvine and Kilmarnock branches.
Gill · 11 October 2025
Agent replied · 10 October 2026
Thank you for taking the time to leave your review. Keeping our clients updated and supported is extremely important to us, so it’s great to know this was reflected in your experience. Thank you again for choosing Donald Ross Residential.
★★★★★ 5/5
TrustpilotI would like to thank Donald Ross for…
I would like to thank Donald Ross for the quick sale of our home, From the initial meeting with Fraser Stewart, then Maureen McInnes ( Sales negotiator) very professional and courteous, they made selling very easy and we were always well informed. Property Advisor's Callum Gott, Will-Johnston Aitken and Elliot Masterton were also fantastic very professional.
I would definitely recommend Donald Ross when selling your home. Well done team.
David · 3 July 2024
★★★★★ 5/5
GoogleDonald Ross is an excellent first class estate agent.
Fraser's initial help was reassuring and Naomi's competent professionalism guided the process to fruition.
Robert · 10 May 2026
Agent replied · 10 October 2026
Thank you so much for your kind words and 5-star review, it really means a lot to us.
We’re delighted to hear that Fraser was able to provide reassurance from the outset and that Naomi’s professionalism helped guide everything through to a successful conclusion. We’ll be sure to pass your feedback on to them both, they’ll really appreciate it.
Thanks again for choosing Donald Ross. If we can help you with anything in the future, we’d be more than happy to assist.
★★★★★ 5/5
TrustpilotWe had a great experience with Donald…
We had a great experience with Donald Ross! They were very responsive throughout the process and extremely helpful! A special mention to Elle, she was absolutely lovely, super helpful, and able to answer all our questions with ease. Her knowledge and friendly approach made the whole experience even better. Would definitely recommend!
Abby · 4 February 2025
★★★★★ 5/5
GoogleRachel and all the staff at Donald Ross were very helpful throughout the full process of both buying my new property and selling my own, I would not hesitate to use them again in the future.
Kevin · 10 January 2026
Agent replied · 10 October 2026
Thank you for choosing Donald Ross Residential to help you with your house moving journey. We wish you all the best in your next chapter.
★★★★★ 4/5
TrustpilotAppreciated Callum Gott and the teams…
Appreciated Callum Gott and the teams support in managing a smooth sale process (which is a stressful time as houseowners know only too well).
Would certainly use Donald Ross again.
Jake · 7 October 2026
★★★★★ 1/5
GoogleI found the whole experience lacking in every respect - very poor communication - on one occasion travelled some 450 miles to discuss in person the sale of the property only to be kept standing in reception to discuss for probably no more than five minutes if that - Three months agency resulted in one viewing - Very quick to charge cancellation fee even before expiry of Agency Agreement - need I say more!
David · 10 October 2024
Agent replied · 10 November 2024
We are very sorry that the marketing of your property resulted in just one viewer in 3 months this is well below our usual client experience
★★★★★ 5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish. Professional, efficient and friendly throughout the entire selling process. Made everything stress-free and kept us informed every step of the way. Highly recommend!
Emma · 8 October 2026
★★★★★ 5/5
TrustpilotDelighted with my Donald Ross buying…
Delighted with my Donald Ross buying and selling experience. Gavin was extremely helpful when selling my flat and even after the sale fell through, (through no fault of Donald Ross) - i was quickly back on the market and had sold again in just a matter of days. Definitely a stress free experience and I would certainly recommend Gavin and the Donald Ross team to anyone.
Nicola · 16 March 2021
Agent replied · 22 October 2024
Thank you Nicola
★★★★★ 5/5
TrustpilotOutstanding
I just wanted to express my appreciation and sincere thanks for everything that Fraser, Maureen and the team at Donald Ross did with regard to the sale of my house. From Fraser's initial visit and guidance throughout the preparations before launching the property, to Maureen's organisation and support at the time of the viewings, the closing date and up to completion, the whole experience was outstanding. I could not recommend Donald Ross highly enough.
Jennifer · 26 October 2023
★★★★★ 5/5
TrustpilotOutstanding
I just wanted to express my appreciation and sincere thanks for everything that Fraser, Maureen and the team at Donald Ross did with regard to the sale of my house. From Fraser's initial visit and guidance throughout the preparations before launching the property, to Maureen's organisation and support at the time of the viewings, the closing date and up to completion, the whole experience was outstanding. I could not recommend Donald Ross highly enough.
Jennifer · 26 October 2023
★★★★★ 1/5
TrustpilotJust didn’t do their job…
I have phoned the office today to highlight our concerns. A pattern of not contacting the tenant - who were happy to liaise with the agent - and the final irritation of a booked appointment at the premises was not undertaken by Donald Ross Residential. This was an inconvenience for the tenant and failing to contact in this case was a poor show.
The contact with the reception staff was generally a welcoming and good experience, but the failure to communicate effectively and undertake the task at hand means a OneStar review is appropriate.
Charles · 23 July 2025
★★★★★ 5/5
TrustpilotOutstanding Service - sold our house in less the 7 days
Great experience from the outset, from the Valuation by Tracey, who listened and understood our circumstances. She took plenty of time to fully explain Donald Ross's process, organising the Photographer & arranging the Home Report etc.... all of which were actioned in a matter of days. Immediately after the schedule was approved and going live online, bookings for viewings were arranged at a time which suited us. We had the option for them to carry out viewings for a small fee but opted to do the viewings ourself and they went brilliantly. Feedback from the team was received promptly and every member of the team we interacted with were fully up to speed and able to answer any questions we asked about our sale & offers.A truly professional, confident team who helped get our house sold in less than a week. We will definitely keep in mind if we ever choose to move in the future.We would highly recommend the Ayr/Irvine Team to anyone who is looking for a first class local Agency to sell their property - they will be in very capable hands.
LINDA · 14 March 2023
★★★★★ 5/5
TrustpilotFantastic Team!
Great from the get go. Scheduled my viewing promptly and at a time which suited me - thanks Naomi.Viewing went great very informative and forthcoming about the property - thanks Deanne. Dealing with the offer I put on a property as my first I had the pleasure of speaking with Maureen who gave me the great news that my offer had been accepted.Great team will definitely keep in mind for when I sell in the future, couldn’t have made my first property buying experience any easier. Thanks
Shaun · 12 January 2023
★★★★★ 5/5
TrustpilotVery professional service. Highly recommended.
Very professional service and could not fault it. From customer services to sale was an all round positive experience. Helen in customer services responded to every question promptly and made me feel comfortable at all stages of the selling process. The photographer was really good and the pics made the house look amazing. The house was on the market for a week, 2 viewing slots over 2 days and sale executed by end of it by Claire. Claire was brilliant dealing with prospective buyers and was very informative, pleasant and great at her job. Thanks Jacqueline and team for making this a smooth and seamless process from start to finish. I would highly recommend Donald Ross Residential to my friends and family. Mary
Mary · 23 December 2022
★★★★★ 5/5
TrustpilotThe team were very helpful and sorted a…
The team were very helpful and sorted a few teething issues with the aquiring the property extremely well. Thank you guys :)
Cara · 8 October 2026
★★★★★ 5/5
TrustpilotGreat service provided and a lot of…
Great service provided and a lot of advice given. Would recommend to anyone in the area for an easy and smooth sale.
Stephanie · 8 October 2026
★★★★★ 5/5
GoogleDonald Ross Irvine , great service from Tracy and all the staff 3 months from start to finish house sale went very smoothly . Highly recommended.
Paula · 10 January 2026
Agent replied · 10 October 2026
Thank you so much for your kind words and taking time to leave a review. We really appreciate your feedback.
★★★★★ 5/5
TrustpilotPleasure to deal with !
Sold our house late last year and Donald Ross Kilmarnock made it so easy from the lovely Maureen at reception to Callum coming to value house etc. Didn’t have to chase them up once all in all would recommend.
Sheila · 10 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
