Every review we hold for the Normanton office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotRented from them for 7 plus years
Rented from them for 7 plus years , only contacted when I really had to but do not recommend everything’s generally a struggle , or half fixed .However last straw boiler broke , no heating water to be told to sort it myself … When I went to the office I was told “ it’s not even that cold “ eventually got it back on left with a leak , I feel like because the area is so in demand they don’t really care as they know they can just get someone else in . Kindness goes along way !
Charlotte · 16 February 2022
Agent replied · 15 June 2024
We were sorry to receive your review. All issues reported to us by tenants are dealt with as quickly as possible, and it would appear that on this occasion a gas engineer was sent out on two occasions to resolve the problem for you. Our rental team would be happy to discuss this further with you if you would like to contact them.
★★★★★ 5/5
TrustpilotI cant thank Suzanne and Donna enough…
I cant thank Suzanne and Donna enough for the fantastic service they gave my sister and I. We were kept informed and up to date every step of the way. I would highly recommend them and if we ever need an estate agent again I know we will definitely be back. Thank you ladies
Karen · 27 March 2023
★★★★★ 5/5
TrustpilotGreat firm to employ
Great firm to employ, Shireen looked after us and she was always on hand to advise and answer questions. Sale went through quickly and efficiently
E · 12 December 2022
Agent replied · 15 June 2024
Thank you for the review.
★★★★★ 5/5
GoogleHighly recommend Richard Kendall. They helped us manage our property when we had tenants, and also with the sale of our property. Elizabeth Cooke was great and we can't thank her enough! Professional from start to finish.PositiveResponsiveness, Quality, Professionalism
Megan · 29 August 2020
Agent replied · 28 August 2024
Thanks so much for the review for Liz at our Wakefield office. We are so pleased you have been happy with the service and look forward to dealing with you again should you require our services in the future.
★★★★★ 4/5
TrustpilotSold our house quickly and efficiently
Richard Kendall sold our house within six weeks of it being on the market (although we did take a slightly lower offer than we were happy with). We were kept regularly updated as to the progress which was incredibly helpful. We have taken off a star as we did however feel that the company were working on behalf of our buyers and not us (even though we were the paying customers)!
Heather · 24 December 2024
★★★★★ 5/5
TrustpilotThis is the first time I have rented…
This is the first time I have rented out my house and I would recommend Richard Kendall to anyone especially Jessica. She is professional and always keeps me informed of everything. She is very helpful and nothing is too much trouble. Thank you all at Richard Kendall for a professional service. Jason
Cheryl · 18 May 2023
★★★★★ 5/5
TrustpilotWe have sold our house via Richard…
We have sold our house via Richard Kendall's who have been professional, courteous and kept us upto date on every eventuality. Special thanks to Karen Marijewko who was with us throughout the sale at the Wakefield branch. Would recommend highly if you looking to sell or buy a property.
Moira · 10 August 2023
★★★★★ 1/5
TrustpilotTerrible communication
Looked at a house on a Tuesday then arranged a second viewing for the Saturday but never got confirmation so rang them just before we were setting off for the viewing to check and they said the house was sold we forgot to tell you. Thanks for nearly letting us travel 20 miles for something we couldn’t view, first time buyers but won’t be looking at any more homes they are involved with.The property was on Lindsay Avenue in Wakefield.The phone call was on Wednesday when I arranged the second viewing and apologies, forgot wasn’t the words they used but there was no inbound call to me to “advise that the property had been sold” and if you had contacted someone to cancel a viewing wouldn’t you leave a voicemail? Or attempt to call them again? So what I am saying is you forgot to call me, it’s nice if someone accepts responsibility rather than pretending they rang someone….
George · 17 January 2022
Agent replied · 15 June 2024
I am sorry you have found reason to complain regarding the service you have received, however I do have the follow comments to make regarding your post having had the opportunity to listen to the voice recording between yourself and our member of staff on Saturday morning,You booked in your second viewing of the property with a colleague on Thursday 13th January. The viewing was confirmed with you for Saturday 15th at 2:30pm. On Saturday 15th you contact our Wakefield office at 11:15am as you had not received our usual text reminder about the viewing. At this point a member of the weekend staff commented that we had attempted to contact you to advise that the property had been sold and that the viewing at 2:30pm could not go ahead.We certainly did not tell you that ‘we had forgot’. If you would like a copy of the recording then we are more than happy to send this to you. Please contact us directly on mail@richardkendall.co.uk.However I am sorry that we were unable to make contact with you to advise of the sale agreed. Should you wish to discuss this matter with us further then please do not hesitate to contact us.Update - Thank you for editing your review following our initial response. It is clear from our phone call with you that we have been unable to contact you to advise that the property had been sold and for this we do apologise. We are sorry that you feel you will not be able to peruse any properties marketed by us in the future, despite that all other correspondence with us had been dealt with promptly and efficiently. Again all our phones calls with you can be sent on to you for your information which confirms our view. Should you change your view please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotRichard Kendall
Richard Kendall was our natural choice of estate agent as we have dealt with them previously and it was a good experience. Our sale was handled by Karen who was very professional and knowledgeable, providing regular informative updates by telephone and email. We would not hesitate to recommend RK and Karen in particular.
Joanne · 24 April 2024
Agent replied · 15 June 2024
Thank you for leaving a review.
★★★★★ 5/5
TrustpilotWe thank you Karen Marijewko you was…
We thank you Karen Marijewko you was very helpful also always kept me updated on info she did her best efforts ,thank you again
T · 28 November 2024
★★★★★ 5/5
TrustpilotRecommended
From the start to finish Sarah has been vary helpful and tried hers best to push the deal to go through. She has been very informative about the process and the way sale would happen, I felt like Richard Kendell as agency was competent from the start to the end. I would recommend their services to my friends and family.
Agnese · 6 July 2022
★★★★★ 4/5
TrustpilotThank you Karen Marijewko!
I would like to thank Karen Marijewko for all her help and for updating me with all the house stuff it was my first time buying a property most of the things I didn’t know what they were and Karen helped me a lot with it☺️Thank you Karen!!
Safa · 15 August 2023
★★★★★ 5/5
TrustpilotThank you to Alice and Francesca
Thank you to Alice and Francesca for sorting out our rental property. Without all your help, we would have really struggled. Alice answered all our questions and was so helpful. Thank you
Claire · 9 July 2024
★★★★★ 5/5
TrustpilotThank you so much to the team at…
Thank you so much to the team at Richard kendals for finding me a very suitable client for a rental property.Especially Jess who has been dealing with the new clients who also said she had been exceptionally helpful . It was a flawless process and very professional.I would certainly use them again if needed.
Andrew · 24 January 2023
★★★★★ 5/5
TrustpilotHouse purchase
Karen Marijewko was very professional and kept things moving throughout the process. Very happy.
Jonathan · 16 September 2023
Agent replied · 15 June 2024
Thank you for leaving a review for Karen
★★★★★ 5/5
TrustpilotI would recommend Richard Kendall to…
I would recommend Richard Kendall to anyone wanting to buy or rent especially Jessica she was so helpful nothing was too much trouble she kept me informed on everything a brilliant estate agent to do business with my thanks goes to Jessica and all the team especially Jessica.Once again thankyou .Janet.
Mrs · 28 April 2023
★★★★★ 5/5
TrustpilotWe have just got to the point of Exchange
We have just got to the point of exchange of contracts on our house sale. The company are very profesional from start to finish. Our contact was Amanda Holt who kept us up to date throughout the process. Many Thanks
Mark · 14 November 2024
Agent replied · 26 December 2024
Thank you for the 5-star review. It was our pleasure to assist you with your property needs and we wish you all the best in your new chapter.
★★★★★ 5/5
TrustpilotGreat team
Great team, always available to help with any queries.
Mr · 12 November 2025
Agent replied · 23 November 2025
Thank you so much for leaving a review.
★★★★★ 5/5
GoogleGreat service by Sarah and Linda.
Very friendly and responsible.
I would recommend anytime.
Jency · 24 September 2025
Agent replied · 24 October 2025
Thank you for the review, we really do appreciate.
★★★★★ 5/5
TrustpilotCatherine and Shireen were excellent…
Catherine and Shireen were excellent and a calming influence in what turned out to be quite a long process through no fault of RK estate agents. Whilst I hope I do not need to deal with an estate agent again having found our retirement forever home I would recommend them to anyone planning a move
JE · 29 November 2022
★★★★★ 5/5
TrustpilotA smooth professional service with…
A smooth professional service with great communication throughout. Liz & Joanne really did pull out all the stops over many months to ensure an extremely complicated transaction crossed the line. I'm not sure other agencies would have managed. Highly recommended.
Nick · 4 November 2024
Agent replied · 26 December 2024
We really do appreciate you leaving a review for Joanne and Liz at our Wakefield office.
★★★★★ 5/5
TrustpilotException service provided by Karen…
Exceptional service provided by Karen Marijewko. Despite issues with the buyer Karen was super efficient. Kept me updated at every stage of the process and went beyond expectations to ensure a protracted sale was completed. Would not hesitate to recommend her. A real asset to the company
LK · 28 July 2023
★★★★★ 5/5
TrustpilotOutstanding service
I sold my property via Richard Kendall and was absolutely delighted by the service provided.The communication was fantastic throughout and they worked tirelessly to get people through the door to view.Sarah Longden was particularly amazing. Always positive, friendly and accommodating which makes the whole home selling process, so much more bearable and stress free.Thank you guys! So much
Donna · 5 July 2022
★★★★★ 5/5
TrustpilotExcellent service
Karen Marijewko was extremely supportive after a disappointing experience with a competitor. She was excellent in communicating with us and worked hard to facilitate our sale. I am very grateful for her efforts and would recommend her to anyone willing to sell a property in the area.
Greg · 4 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
