Trusted Agent profile · Norfolk
★★★★★
192 reviews across 2 platforms
Navire House, Mere Street, Diss, Norfolk, IP22 4AG
William H Brown's office in Norfolk, at Navire House, is rated 4.4 out of 5 across 192 reviews on two platforms, including 190 Google reviews rated 4.4.
Every review we hold for the Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleWe had excellent service, both from Stuart Ellis in explaining the process of selling our property and providing a valuation and from Chloe Aldous in creating the property details and making live on the Rightmove, Zoopla and WH Brown websites. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery prompt in responding to any queries. The staff (Nicola, Zoe and Chloe) have been very helpful and friendly,while remaining very professional. They both advise and perhaps more importantly listen. I wouldn't hesitate in recommending them.
5/5
GoogleMe and my other half are currently buying our first house through this branch, and the service we have received has been amazing! Especially from Kabeer who has consistently replied to our queries no matter what time or day and even if he is on holiday. Super helpful and making us feel at ease with this long stressful process.
5/5
GoogleWe recently moved into a flat and we had Jess helping us though it all, she was so helpful with everything and always has an answer to my questions. I’m so thankful for her help as she made the move a lot easier for us. I would 100% recommend william h brown and definetly Jess.
2/5
GoogleRented a 2 bed house from these , the house was filthy shower broken doors to cupboards in kitchen hanging at an angle , bathroom lino stunk of urine , the whole place needed a deep clean also heating did not work would not recommend this company .
5/5
GoogleBoth Bethany and Lauren have been extremely efficient and have kept us up to date throughout the process of Letting two properties for us. Both Bethany and Lauren have been extremely approachable and attentive and we would recommend them both.PositiveProfessionalism
5/5
GoogleI loved my experience at William H Brown Estate! Hannah F was so helpful and lovely. Then also, helping me find a house was so easy 100% would recommend:)
5/5
GoogleWe were dealing wih Jess who i believe is new at the company. We have young children and needed to ensure we were being looked after for our accommodation. She was always easy to talk to, very attentive and so, we could always get hold of her. You're a star! Thank you.
5/5
GoogleSelling my house was a very pleasant experience with Stuart and Chloe, from agreeing the asking price, talking about the process, handling the viewings and securing a good price. Thank you allPositiveResponsiveness, Quality, Professionalism
3/5
GoogleExcellent marketing by Chloe Aldous of our property. This Included a virtual tour and making it live on Rightmove. Our requests for edits to the property description were promptly attended to. Thankyou Chloe.
1/5
GoogleNot my favorite letting agent by a long shot.
Hello, we are very sorry to hear that you believe the service of our WHB team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@williamhbrown.co.uk and we can look into this further for you.
5/5
GoogleExcellent service by the company in handling my valuation both at the office and on site .
5/5
GoogleStuart really took his time understanding our property, the layout, the views etc and we felt that he was interested in the house and in obtaining the best possible price for us.PositiveQuality, Professionalism, Value
5/5
GoogleI would highly recommend the letting agents (Taylor and Chloe) to friends and family. As soon as we found the property that we wanted to rent they got everything sorted quickly and promptly and we moved in within 3 weeks......
5/5
GoogleExcellent service provided by Kabeer when looking to buy my first property on a limited budget and saved me a small fortune by sourcing an alternative mortgage lender to that recommended by a previous agent. Definitely recommend.
5/5
GoogleRecently relocated back to the UK which has its challenges! Taylor and Lauren, in the lettings department, were always helpful, bright, cheery and made the whole process go as smoothly as possible.
5/5
GoogleRecently relocated back to the UK which has its challenges! Taylor and Lauren, in the lettings department, were always helpful, bright, cheery and made the whole process go as smoothly as possible.
5/5
GoogleLauren and everyone else at the office have always been super helpful and go beyond to help and informPositiveProfessionalism, Value
5/5
GoogleI have recently moved into my first place and had Jess help us through everything, she’s been excellent in getting us where we are now many thanks to her for helping us :)
5/5
GoogleWe found Chloe Aldous always very knowledgeable and helpful when dealing with the listing of our property.PositiveProfessionalism
5/5
GoogleExtremely helpful lady in letting departments thank you again we found the person in the property all good
5/5
GoogleSuperb staff and great attention to detail.
5/5
GoogleI found the the Whole process professional and friendly with Nicola's visit and the marketing by Chloe.
5/5
GoogleJess and Taylor provided prompt attention to any queries I had through the process of renting a property through them. They were efficient and it provided a smooth process throughout.
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