Trusted Agent profile · Norfolk
★★★★★
424 reviews across 1 platform
5 Bank Plain, Norwich, Norfolk, NR2 4SF
William H Brown Select's office in Norfolk, at 5 Bank Plain, is rated 4.2 out of 5 across 424 reviews on 1 platform, including 424 Google reviews rated 4.2.
Every review we hold for the Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleCheers to Fabio He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly. Thumbs up for the best service Fabio👍🏽
Ngonidzashe Chapata thank you for taking the time to leave us your excellent 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleBrian in rentals was exceptionally helpful. Nobody else seemed able to help us or tell us what was going on, but Brian went to a lot of extra effort not only to find us our current house (which is in an excellent location and for a good price) but also to make sure we got the keys on our move in date. Give that man a bonus!
5/5
GoogleBuster blots is very good and kind
Thank you for your kind words about our business, Buster Blots! We strive to provide exceptional service and are thrilled to hear that you had a positive experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBuster was brilliant
1/5
GoogleThey keep putting stuff in modern method auctions- I tried to offer but sold it to a mystery buyer and no auction happened- they didn’t even come back to us as we wanted to offer 20k more than it sold for
Hello, thank you for sharing your feedback. I'm sorry to hear about your experience with the auction process. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
Google5 star experience from start to finish with William H Brown. Dealt with Luke throughout who was just excellent. Professional, thorough and helpful with the whole process. Took a personalised approach to us as customers and identified the perfect property for us. From arranging a viewing especially, liasing with the landlord and completing the checks the process could not have been smoother. Thanks to Luke and the rest of the team for all your help.
1/5
GooglePotential student searching for private accommodation to allow quietness and aloneness. Apparently they and their clients are so pretentious that a £60.000 per annum allowance is not suitable to take a £700 per month flat (I dare to internally wonder if I have a higher income, considering the average salary in their lowly nation which lost its Empire). At first it did not matter that I was able to provide a UK Guarantor. They were subsequently willing, however, to accommodate me upon learning said guarantor earns a 6 figure per annum pension and owns a house equal in value, which is both sad and disgusting as few can provide one with such, and no doubt more than they shall ever earn. This, ultimately, discouraged me from proceeding with my enquiry. As a note, I have lived in 10 countries in 28 years, am unfortunately moving from Scotland to England, and this move is the first time that I have ever encountered any hindrance to rent privately. On a positive note, this issue has inspired me to remain in Scotland, a much better nation.
Hi James, Our referencing company state that anyone with a provable annual income in excess of £21,000 can rent a property of £700 PCM so if you are still considering a move to Norwich please call us so we can better understand your situation; as you seem to easily meet this criteria. If you have now decided not to move, we wish you all the best and would be happy to help with any future enquiries. Kind Regards,
5/5
GoogleGreat experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!
5/5
GoogleThe service I have received has been truly remarkable, I would highly recommend William H Brown to anybody looking to let a property. A very big thank you to Brian.Brian's service has been impeccable.He was very clear and concise with the information regarding the apartment.He was very efficient,and explain everything about the process of letting . Highly recommended.
5/5
GoogleBig thank you to Viv at William H Brown for all her help and guidance on looking for properties to rent in the Norwich area. She has always been happy to answer any questions no matter how small and was able to put me in touch with Luke from lettings. Both have been a great help. Would definitely recommend to anyone looking to rent or buy in the future. Thank you.
5/5
GoogleI’ve had a couple of viewing with Zach; he is great and very welcoming, not only to us viewing the property; but also to the tenants within the property. He always asks your name and makes sure to build a rapport. He is great at his job and a great guy all around.
Thank you for your excellent 5* review and kind words of our dedicated team Helena Helena. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe bought with this agency for the first time, wasn't our choice as buyers. I have never experienced such lack of professionalism before (this being the 3rd time buying a property). They never call you back when they pledge too,nor keep you updated along the way. It's been a continuous chase up with this agency. We have started in mid of November with a house which was in no chain and only today the completion was done and biggest surprise was that they didn't even bothered to collect keys from the previous owner. As the house we bought has already had tenants they didn't care that us as owners must have the keys on the completion day. All their 5 star reviews, I am sure are fake. Keep away from them if you love you peace of mindNegativeResponsiveness, Professionalism
Good afternoon Thank you for taking the time to leave a review. As I am sure you will appreciate if we don’t hold a set of keys, then on completion we are reliant on the seller of the property dropping them to us before we can confirm to you to collect them. I am sorry that the sale took so long to progress and reviewing our notes on file and Selene has helped you all the way through and organised many things for you included the AST. Please feel free to call the office and discuss if you wish to. Kind regards
5/5
GoogleDealt with the William H Brown team and what a wonderful service! Absolutely over the moon. They were very professional and so quick responding to any queries I had. A special thanks to Luke and Brian who quite literally bent over backwards when organising our companies work call out to ensure we had all the information needed to do our jobs!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLast year my partner and I decided to take the leap and purchase our first home, of which we have now exchanged and soon to be completed. They had just the right property we were looking for, and the help and guidance throughout the process made us feel at ease. Added to that we had the help of an excellent mortgage advisor to help us every step of the way, as well the after sales team who kept us up to date and answered any questions we had. We could not have asked for a better first time buying experience, and we all know how daunting and stressful house buying is! I would highly recommend them if you are in the market for purchasing a property.
Good Morning, Thank you for taking the time to leave us a 5 star review, Sarah was the mortgage advisor that dealt with you, I will make sure she hears about your review. The sales team and after sales team will always try to ensure a smooth process fro all involved. Kind regards
5/5
GoogleThese guys are absolutely on the ball. We have been landlords ourselves so really appreciated being treated like valued customers. Quite frankly they are a rarity is this profession . We have experienced bad service on route to William H Brown with agents so disregarding and unimaginably stupid they were a breath of fresh air. Both my wife and I would without reserve recommend Brian and his team.
5/5
GoogleThanks to Gemma, we finally made it to our completion date! We were both impressed by her tenacity to chase and feed back on our queries and to keep the process moving. All carried out in a courteous and professional manner. Fran & Guy
5/5
GoogleWe had a very positive experience in all dealings with the Select office at William H Brown. In particular, Courtney Radley was very helpful with our purchase, right the way through to exchange. In fact all the team were a pleasure to deal with.
5/5
GoogleMy experience with Brian and James was very good.. they were both very informative and were able to answer every question I had. They made sure that we were looked after and that we knew exactly what we would be applying for with the house. I am very happy to be moving into Coke Road.PositiveProfessionalism
1/5
GoogleAs a letting agent, absolutely terrible. I have been the guarantor for my son, who has rented from them and it has been one incompetent or careless issue after another. We were even threatened, incorrectly, with legal action, which caused a lot of concern because they didn't listen. If you're looking to rent, I suggest you try another company.
Thank you for spending the time to leave feedback. We are sorry that you had a bad experience with us, we will make sure to pass this onto the relevant team so they can make improvements to their service. Kind regards,
5/5
GoogleGreat experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!
5/5
GoogleMy partner and I were helped hugely by Ethan while looking for our first property together. He was very knowledgable about the property and was excellent help at sorting out forms and finding out additional information for us. Many thanks Ethan, and can thoroughly recommend for anyone looking for a property in Norwich!
5/5
GoogleI met Brian and Lydia to view a property to rent today. They were both really professional and personable. Lydia talked me through the house as went and checked if I had any questions, she was really helpful. Brian was also so helpful with talking me through the process and seeing if there was any further help I needed.PositiveResponsiveness, Professionalism
5/5
GoogleWilliam h brown have been brilliant from start to finish conducting the sale of my house. Vivien has been great, nothing is never too much trouble and she has gone above and beyond to get the job done. I was pleased with the sale price achieved and the process went swiftly and smoothly. I will happily recommend friends and family to use their services in the future.
5/5
GoogleWe used the mortgage broker services at W H Brown. Service - Andrew Wilson (mortgage consultant) - has been extremely good, making the whole process far easier than dealing with it ourselves. Andrew is very knowledgable. He answers phone calls/emails promptly and has provided a professional and approachable service throughout. Thank you.
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