Hopkins Homes Norfolk reviews

★★★★★ 5/5

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Watermill Meadow - Stoke Holy Cross

We moved into plot 34 at Watermill Meadow last Saturday 3rd November.We would like to express our thanks to the Sales and Site Teams for all their hard work.Over the past year we have received a great deal of help and cooperation from the Sales Team which enabled us to secure plot 34.We are very impressed with the quality of build and the attention to detail both internally and externally. Clearly you have a very strong team.As you can gather, we are delighted with the outcome.

Laurence · 15 November 2018

★★★★★ 5/5

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Shaun was great

Shaun was great! Very patient considering it was my first time buying a house. Every question was responded to in a very timely manor and dealt with professionally. Great job

Connor · 15 November 2019

★★★★★ 1/5

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Houses are ok but not worth the money…

Houses are ok but not worth the money you buy them for. All of the windows and doors are horrendous quality and need replacing .we have been missold on what the development would look like. No children's play park. Roads and paths not finished. Communal garden areas are a bad standard with weeds and no planting. Bad finishes on houses, drainage, driveways and landscaping. The worst part is the customer service and aftercare. Communication is horrfic. It takes an age for things to be acknowledged, addressed and dealt with, with the blame being passed to Warrenties and suppliers and nothing has been resolved anywhere near there 28 days as we were told. It has taken us a year to get the go ahead on our doors being replaced (all of them faulty throughout the development) and they still have not replaced them this was 8 weeks ago again and when you chase you just get a generic "I will chase the doors for you" response and nothing happens. If we had of known how appalling Hopkins were we would have never brought this house. And I urge anyone looking to buy one of their homes to think again and save yourself the stress, worry and frustration that we have encountered since moving into what should have been to forever home. Avoid. AVOID.

Kate · 20 September 2018

★★★★★ 1/5

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The house itself looks nice and the…

The house itself looks nice and the interior layout and design is of decent proportions. However, final finish is poor, too many examples to put here and worse still is the customer care and after care experience.They are after all legally obliged to correct and put right the problems and issues. The best thing I could say is I would never buy another Hopkins Home and advise others not to as well. I would expect the owner and MD of Hopkins are aware of the issues and disappointment of the people who's hard earned cash they are taking but do not have the decency to do the right thing and get things sorted.

Laurie · 29 August 2018

★★★★★ 1/5

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Beware of Hopkins Homes

Beware of Hopkins Homes. They portray themselves as a more superior, quality home building company but in reality build more unique and sympathetic looking properties to a poor standard. The contractors they employ are sub-standard, they do not check their properties are finished properly and their developments are poorly designed. Good luck with getting a response or even an apology from their customer care team or head office. It will be the worst mistake you will ever make buying a Hopkins Home although the sales department will tell you whatever you want to hear if it means you buy one of their properties.

Honest · 25 July 2018

★★★★★ 5/5

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It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone.

It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone or email when after care problems arise. You've dealt with all matters so professionally and with such a pleasant manner.Thank you very much for initially dealing with my concerns in regard to the rendering of my home. The person I dealt with was excellent at explaining and answering any questions I had including keeping me advised throughout.I'm thrilled with the job and it was a wonderful surprise to arrive home from holiday very recently to find the work completed.It looks great! Well done and a big thank you to the person I dealt with, his team and all of those involved in the work.Many thanks as always for your excellent help. I think you're a tremendous ambassador for Hopkins Homes after care team. Thank you so much for all of your help Meg.

S · 13 November 2017

★★★★★ 5/5

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We dealt with Jo in Melbourne and to…

We dealt with Jo in Melbourne and to say she was outstanding in an understatement. She was very thorough, professional. She explained everything to us in detail about the build of the property, the options we will have about the history of Hopkins and really won our trust. She was very patient and it was actually exciting buying from her. Never met anyone like Jo, she was excellent

Nendeni · 20 December 2021

★★★★★ 5/5

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Very helpful and friendly

Alison has been really helpful so far, any questions we have had she has always got back to us within a day or so. Very friendly and approachable.

Sally · 30 September 2019

★★★★★ 5/5

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Blythe vale

Very helpful, explained everything, answered all my questions. Sarah is a very lovely young lady and very good at her job.

Angela · 17 August 2021

★★★★★ 5/5

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Above and beyond

Extremely helpful. Ann in the sales office has explained the process in detail and is always there to answer any questions I’ve needed answering. Hopkins homes stood out by a mile compared to other developers on the estate. Each house is built with care, and this shows with a 9 month build time, unlike other developers with a 5/6 month turn around time. It’s definitely worth the wait.

Amy · 9 October 2021

★★★★★ 5/5

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I am so looking forward to moving into…

I am so looking forward to moving into my new home Can’t wait to get start. Sara has been so helpful

MARILYN · 2 July 2021

★★★★★ 1/5

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BEWARE

Having read some of the previous reviews, I totally agree that the Sales staff are all nicey nicey and say what they think you want to hear. Once you have parted with your money and things go wrong, that's a different story. My experience is at Willowbrook, Bramford. The Sales Consultant there has become extremely rude to me and indeed I am aware of other people having experienced the same. This is unacceptable and very unprofessional.

Julie · 25 April 2019

★★★★★ 5/5

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Amazing sales team

Amazing sales team. Helpful friendly and professional.

Sara · 3 April 2024

★★★★★ 5/5

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So far so good

So far so good. The "sales" process and reservation of our proposed new home has gone well. The sales manager took time to explain the complete process and show us the property under construction. He also kept us informed on progress of the reservation application. During reservation we were taken through all of the selection items and sites / property plans and answered our questionsA good experience

DESMOND · 23 August 2021

★★★★★ 5/5

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Katie at Saxmundham has been our right…

Katie at Saxmundham has been our right hand woman throughout. Moved into our house just before Christmas and couldn’t be happier

Samantha · 12 March 2021

★★★★★ 5/5

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Fantastic customer service

We have visited several Hopkins developments in our area. All the staff we have met have been lovely, helpful and informative. We felt they were honest and not just trying to sell you extras. The high quality of the builds was one of the main reasons we kept going back to Hopkins despite looking looking at other developers. Fantastic customer service and look forward to moving into our new home.

Hayley · 18 August 2020

★★★★★ 4/5

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My New Home

I completed the purchase of my new home in April 2018.The whole experience has been problem free, money/keys were exchanged without delay. I have had no major issues, any initial concerns have been monitored by the Site and the Head Office team. Would i recommend Hopkins, absolutely, i have no fears that within the 2yr warranty period that any issues will be resolved and with any major purchase having peace of mind is everything.

James · 14 November 2018

★★★★★ 5/5

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Brandon very informative regarding…

Brandon very informative regarding house buying, would highly recommend.

Polly · 14 January 2024

★★★★★ 5/5

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Hopkins Homes at Barrow

So far Alison at Hopkins Homes in Barrow has been very helpful, guiding us through the process of buying our new home.

Louise · 14 March 2020

★★★★★ 5/5

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Nathaniel has been amazing…

Nathaniel has been amazing throughout..... very thorough and professional. Very pleased thus far with our purchase. thank you

S · 12 April 2021

★★★★★ 5/5

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Quality homes at affordable prices

Quality homes at affordable prices, great service, courteous and efficient staff.

Paul · 25 March 2025

★★★★★ 5/5

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Excellent Customer Service & Aftercare.

Jonathan, Ozzy and the Construction team at West Bergholt have been outstanding. Since completion, the team wen’t above and beyond to ensure our move was effortless.I would not hesitate to recommend Hopkins Homes. The finish and aftercare we have received has been truly remarkable and by far the best we have ever experienced.

Charlie · 20 October 2022

★★★★★ 3/5

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Communication with the sales office has…

Communication with the sales office has been amazing. I had a couple of requests which were denied. I feel like Hopkins Homes (Corporate) only looks at the bottom line and doesn't really take time to know or be flexible with rare circumstances. As a former business owner myself, my business would not have been successful if we had treated all customers the same.

Joanna · 20 April 2021

★★★★★ 5/5

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Alison at Barrow has been so so so helpful

Alison at Barrow has been so helpful and friendly through the whole process of buying my first house :)

Ella · 10 February 2020