Hopkins Homes Norfolk reviews

★★★★★ 1/5

Trustpilot

I cannot express how awful this company…

I cannot express how awful this company is. We were very interested in one of their new builds at the Aldringham site and they totally led us up the garden path. You cannot trust a word they say and they will lie through there teeth to get a sale. They do not care about the customer. The only thing they care about is money! I’m so glad we didn’t buy one of there homes in the end which were supposed to be better quality as they were actually Hopkins & Moore. I took my dad who is a builder and my husband who is a painter and decorator to view the house. They spotted many faults and overall felt the build quality was very poor. Please save yourself the stress from this company and buy another house.

Dawn · 27 February 2021

★★★★★ 5/5

Trustpilot

Excellent customer service!

From first contact, the sales office has been friendly, efficient and constructive. When we visited the first site, it became clear that the houses available were not suitable for our needs. However, the consultant listened to what we were looking for and suggested we visit a nearby site, where we found out perfect house. Since then, every aspect of the purchase has been without fault, and the consultant has been knowledgeable, reassuring and proactive in dealing with our estate agent and solicitors. I couldn't have asked for better service to date.

Pauline · 15 February 2021

★★★★★ 1/5

Trustpilot

RIVER REACH- Mistley- AVOID AT ALL COSTS

RIVER REACH- Mistley. If I could give 0 stars, I would. Absolutely terrible company. I moved into one of their properties 16 months ago and issues are still outstanding. They don't answer their phone lines and ignore your emails after their initial response. The majority of residents on the estate have had or are still having issues. Do not move into a house at River Reach- terrible staff and multiple outstanding issues.

Jennifer · 13 June 2022

★★★★★ 5/5

Trustpilot

Just wanted to say a huge thank you to…

Just wanted to say a huge thank you to Jo at Kingley Grove! So helpful and patient with us, so much knowledge about the homes! Not the experience we have had elsewhere on our journey to find a new home…..such a shame that they don’t have anything that’s suitable for us at the moment..we can only hope that we end up dealing with someone as wonderful as Jo again when we do find our new home

M · 6 November 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. When we brought our property Hopkins homes advertised amenities a community hub a family public house. 2 years on nothing. If I didn’t have a car I’d have an hours round trip to shop. The finish on my property is of a poor quality Coving joints visible Flooring has gaps throughout my hallwayI’ve had issues with water leaking through double doors and windowsScratches all over my bedroom windowHardly a coat or paint on the walls Skirting in my en suite not squareKitchen cupboard doors fitted wonky The other kitchen drawer hits the opposite drawer when opening Mastic work around the door frames poorly done.I’ve been offered for all these issues to be done but I don’t want them in my home. Making a mess. Correcting mistakes that shouldn’t of been made in the first place. The issue I have is the kitchen fitter has looked at the wonky door that’s been fitted and has thought ‘that will do’ no it won’t it’s my home! Same applies for the skirting in my en suite it’s visible it’s in correct is poor workmanship! I’ve sent a formal complaint and asked for the CEO the view my issues but apparently this isn’t possible as the “customer care team” deal with it which hasn’t been successful as of yet.This has been going on now for the last 4 months. I’ve been here 18 months and have just received a letter from Hopkins homes solicitors advising all owner in the apartments seek legal advice as Hopkins homes are now selling the freehold. Lesson learnt The hard way I’m afraid.

Nothappy · 14 January 2021

★★★★★ 5/5

Trustpilot

Amazing experience buying our new home…

Amazing experience buying our new home in Melbourn. Communication was prompt and helpful as was the thoughtful after care from the office and ground staff.

Gareth · 11 October 2023

★★★★★ 5/5

Trustpilot

We’re no longer warped and twisted!

We were initially very disappointed with Hopkins’s stance regarding our warped (green oak) mantlepiece. Following discussions with their new customer service manager a compromise was found that suited both parties. Hopkins Homes sent out 2 fitters yesterday to remove the old beam and install a beam that we had sourced. Both guys were hard working, polite and cheerful (despite the heatwave), carrying out an excellent job and vacuuming up afterwards. Delighted!

Terrie · 12 July 2022

★★★★★ 5/5

Trustpilot

Hopkins Homes at Kingley Grove, Melbourn

I never considered buying a new build before but Jo has been absolutely brilliant, very reassuring and able to answer all my questions and concerns with detailed and informative answers. She listens to what we want and has been so supportive through the whole process of selling our house, we are very excited to have reserved a home on this beautiful estate and feel confident that everything will go smoothly with Jo managing the process for us.

Reuben · 17 August 2021

★★★★★ 5/5

Trustpilot

A positive experience….

My husband and I are in the early stages of buying a Hopkins home. We are very impressed with the quality of the houses and surroundings plus the professional and friendly approach of the sales staff, in this case, Mark. Good communication is key, which is recognised by Mark who provides the correct information and answers questions competently and readily. We are looking forward to the next stage in our lives in such a lovely home.

Jan · 8 October 2021

★★★★★ 5/5

Trustpilot

The Saleswoman was extremely…

The Saleswoman was extremely knowledgeable and helpful and has answered every question or request very quickly so far. The location and quality of house just sell themselves.

Michael · 12 November 2021

★★★★★ 2/5

Trustpilot

Truly awful customer service

The house and development look visual very nice, we love the house design, style and plot. However, their sales tactics and customer service is beyond awful. 15 months on from moving in we are still awaiting fixes to our property. We have had no ensuite flooring due to this waiting and not even a gesture of goodwill to apologise. You have to constantly email/call/carrier pigeon to get any kind of response and they make no apology for this. In fact they treat you as a annoyance, not a customer who has spent hundreds of thousands of pounds with them.The positives are they do include some good features such as a lovely fireplace and decent cooker. However, they clearly cut corners to save money and the flooring issue we have could have been solved prior to us moving in.Overall, nice looking house and lovely development however the attention to detail, finishing touches and quality could be much better. Customer service is some of the worst i have ever experienced. They simply do not care. Given you expect to have some issues with a new build and they do all they can to avoid rectifying these issues, i would avoid them.

Gregg · 15 October 2020

★★★★★ 4/5

Trustpilot

Can't complain but

I have had no real problems so far with Hopkins, we have had plenty of help in guiding us through the process with them, we found a lovely plot on one of their development and were told about incentives they offer e.g. carpeting, turfing, integrated appliances which we know people who have purchased through them and were offered these included (and other things). When we went in, we were told no incentives to be offered for these due 'changing market' so in short, they don't have to offer them as people are buying houses. The pricing offered by them for the carpeting/extras such as integrated appliances are ridiculous. I appreciate that Covid has had a significant effect on a lot of industries however, it's disappointing that this is the excuse that has been used.

Danielle · 7 October 2020

★★★★★ 1/5

Trustpilot

Don't buy a rendered hopkins home

We bought a hopkins home almost 5 years ago as our dream home but after all this time we still have huge issues outstanding which they have been aware about for over three years but still done nothing to resolve them. Upon moving in the floors were over an inch out of level, to be fair at this point they done everything they could to put them right, this still delayed us from moving in for almost a week however, good job we weren't under pressure to move on the day. We then moved on to all the internal snagging ( the smaller jobs ) which after nagging them a couple of times they came and done. It's the bigger jobs they don't really want to get done, our house is rendered and painted black around the bottom. On 4 occasions the black paint has badly blown and blistered, this was touched up every time only for a different contractor to on the 4th time to peel all the paint work off, he said it had been painted too early, not allowing for the internals to dry out, all the mortar had crumbled away from the brickwork which he had to retouch before finally resolving. Whilst all this was ongoing the render had become white and blotchy all over the front of the house, a little like chicken pox, for over 3 years we have been told this will need re-rendering, at this point however we are still waiting for a date for this work to be done. All of the windows need repainting and the window company have said they were badly done by hopkins in the first instance so it will be redone but not until the render is done as this could damage the windows. Therefore after 4 years and 6 months our dream home looks like its sat there with no care for 30+ years with blotchy render ( which has now spread round the house ) and with chinks of paint peeling off the wooden windows. Note many of the better reviews are from people who have bought recently, not peole who have lived in them for a few years.

Gavin · 2 October 2020

★★★★★ 1/5

Trustpilot

Disappointing

It is very disappointing to see a company like Hopkins Homes take advantage of the current market conditions rather than support someone that is spending a substantial amount of money on a new home with them. They have been most unhelpful with assisting with flooring, no offer of turf or integrated appliances despite these options being offered on other properties and sites by Hopkins... and rather cheekily suggested we were receiving a discount on our property when in fact they had hiked the price to take advantage of the stamp duty holiday and market conditions and the price rise had not made it through to the sales office. This is the second purchase through Hopkins and had we not have missed out on some second hand homes to best and final offers we would not still be going through with the purchase. So far, no update on the outstanding questions we have on the property we have reserved either so all in all very disappointing and I would not recommend the company. The house is one we've wanted for a while and can see ourselves being happy there for a long time and to clarify, we are buying the house in spite of Hopkins rather than because of them. Love the house, not the customer service... to date.

Ian · 5 September 2020

★★★★★ 1/5

Trustpilot

Disappointed and feel let down

Disappointed and feel let down. We reserved a help to buy property in February and paid our deposit. Since lockdown has eased, we have received correspondence Hopkins are no longer able to go through with the purchase with us due to the property not being ready by the end of 2020 even though the current help to buy scheme does not end until 31st March 2020. No real explanation given for this and official guidance from the government has not been released. The goal post on completion date changed numerous tones adding insult. The sales rep having sent an email to the company following our upsetting visit to discuss this, did not receive a response from the company and felt uncomfortable following this up. There solution was to to borrow from family or go into a property £50,000 more expensive. Would not recommend Hopkins. Not everyone has family to step in or can afford an even more expensive property. It seems a new sales director has started in the company and wants rid of the old wood - all the houses on help to buy to start afresh. No loyalty to there customers

Customer · 22 July 2020

★★★★★ 5/5

Trustpilot

Excellent build quality and customer care.

Excellent build quality and customer care. I never thought I would buy a new build but the quality won me over, absolutely love my new house at Chitts Hill! The whole buying experience was managed so professionally, such a helpful sales consultant and customer care too. Although building is still going on the building team are all so helpful and friendly, it makes a big difference. Would highly recommend.

Miss · 16 July 2022

★★★★★ 1/5

Trustpilot

Help, Hopkins homes

Hi just wondering peoples experiences with Hopkins. We have reserved a house for £1000, and told in 4 weeks time we exchange contracts and pay 10% deposit which is 30,000. The house isn’t built and not ready until end of March if not later due to corona. Is it reasonable to ask to exchange contracts maybe 3/4 months before completion and then pay the deposit as the risk is less. 9 months is a long way away. And anything could happen in that time. Thanks

Kayleigh · 17 June 2020

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Horrendous company to deal with, awful aftercare service. Managed to speak with the acting managing director Mr Barnard but even he hasn’t got the issues resolved and now simply doesn’t respond to emails.2 years on and the customer code are still chasing Hopkins home to fix our 7 day repair list from 2020.Cracked shower tray, painted over.Chipped tiles, shave the edges off.Outside light missing.Driveway has now sunk for the 7th time …..

Mr · 10 February 2022

★★★★★ 5/5

Trustpilot

I can't wait to move into my new Hopkins & Moore home.

The information online and in the brochure was attractive and helpful. The site sales person, Melody, was very informative and helpful, which made choosing my ideal house and my preferred extras and options an enjoyable experience. It was so good that, when viewing a house from another developer, I decided to call Melody and reserve my Hopkins & Moore house. Since reservation, Melody's attention and support has continued through the process towards exchange of contracts.

Ozman · 18 July 2021

★★★★★ 1/5

Trustpilot

BEWARE !! POOR RESPONSE FROM HOPKINS / SOLICITORS

BEWARE !! IF YOU BUY A LEASEHOLD COACH HOUSE , I BOUGHT ONE AT MULBERRY GROVE DEVELOPMENT NORTH WALSHAM ONLY TO FIND WHEN I'VE TRIED TO SELL IT, MY BUYERS SOLICITOR HAS FOUND THINGS WRONG WITH IT, WHICH ONLY HOPKINS SOLICITOR (BIRKETTS) CAN ONLY AMEND , THEY ARE EXTREMELY SLOW TO DO SO WHICH IS A UNDERSTATEMENT . SO PLEASE CHECK YOUR LEASE DOCUMENTS WELL BEFORE YOU INTEND TO SELL - EG 6 MONTHS I HOPE ALL FIND THIS HELPFULL

DAVID · 1 April 2020

★★★★★ 1/5

Trustpilot

Sharp sales practices, avoid

Salesman told my mum 73years old and dad 83years old, they couldn't have wood floors but needed carpets as the floors needed to dry out. Mum and dad searched for specialist carpets but mum suffers from hypersensitivity from the chemicals which can result in anaphylaxis. Unbeknown to them it has since transpired Hopkins were trying to rush the sale through, and would have had to refit the skirting boards to accommodate fitting wooden floors. This has been confirmed by the PA to the Sales and Marketing Director. After canceling their purchase they have lost half their deposit, in total £500. This was in addition to them being told by the sales agent they didn't need a survey, and being presented with maintenance charges for a play area the same sales agent informed them didn't exist. Shameful behaviour HH.

Karl · 13 March 2020

★★★★★ 1/5

Trustpilot

Purchased my house in August 2019

Purchased my house in August 2019, nice area, nice house in fact I was sold the dream. Normal snagging paint marks or missed, biggest problem the back doors would not shut unless you was outside pushing against them like in a rugby strum!! This took 3 months and several emails to get sorted. Late November I noticed a crack in a kitchen floor tile so I reported this to Hopkins no reply. Early December a second tile cracked next to the first one, emailed and two phone calls no response. Now February 2020 3 tiles in a line all cracked and getting wider and guess what I finally get an email back saying this is outside of stage B and they would not be doing anything about it. JUST BEWARE IF YOU BUY THE DREAM FROM HOPKINS YOU WILL BE ON YOUR OWN! Lets hope mine is not subsidence. Also the owner has just pulled most of the profit out of the business as a dividend normally a sign there is trouble ahead. (Reported in the Sunday times 16/02/2020)

Hopkins · 25 February 2020

★★★★★ 1/5

Trustpilot

Absolutely appalled at the lack of…

Absolutely appalled at the lack of Customer Service from Hopkins Homes once in the property.Mulberry Grove in North Walsham are shoddily built with ongoing issues that most properties have experienced and fobbed off.I would like to make new owners aware of the problems we have incurred:paint peeling from outside doors (apparentley the wrong paint was used)different colour side panels to the kitchen unitskitchen handles fall off in your hand as fitted with the wrong screwsbathroom air flues not connected in loft to flow outsideradiators leaking brown gunk from top of radsno child safety catches on upstairs windows drainage poor on in gardens causing waterlogged grassHopkins are not intrested once you are passed the 2 year date ecen though these issues were reported beforehand. They ignore you until the date in order to get out of any repairs, Now reported to the NHBC who are very interested in taking the issues up wth HH. All accusasions can be proven by emails. (as per HH guidelines)Good luck with any issues you may have.

Elisa · 19 February 2020

★★★★★ 3/5

Trustpilot

Thermal problems

Whilst I write this, we are sitting in our beautiful bedroom with 2 x sash windows, freezing cold with the blinds swaying to and fro ! Whilst the house looks very pretty from the outside, the rooms cannot keep the heat in.... all sash windows to the front seem poorly fitted and we can even hear all activity outside the front including someone’s conversation Word for word. Double glazing ?. Sound proof? Not at all, not sure what window company they use but these are not what are expected.I had a warmer house in my 300 year old cottage. We last reported some defects end of November which are getting fixed but no news about our very poor carpets that were fitted by them (karpet Kingdom) we seem to have lost most of the pile. I am not sure there is even any underlay fitted either.All in all we were taken in by the location, plot and kerb appeal of the house but feel it offers a low spec and low quality for the money.

Jacqueline · 10 February 2020