Reeds Rains (Newtownards) reviews

★★★★★ 5/5

Trustpilot

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

Craig · 14 May 2026

★★★★★ 5/5

Trustpilot

Really quick sale

Really quick sale. Valuation spot on. We were kept informed throughout the process. Steve well informed of current market conditions in the area. Matt amenable and friendly. Adele did lots of chasing on our behalf. No complaints from us.

Mr · 19 June 2026

★★★★★ 1/5

Trustpilot

I am sharing my terrible experience…

I am sharing my terrible experience renting from ReedsRains Salford. I am hoping this helps intending tenants and give landlords an idea of what tenants are likely to go through when they give ReedsRains Salford their propoerty to manage.

Jennifer · 10 June 2026

★★★★★ 1/5

Trustpilot

Yet again nothing done to sort my issue going on since MAY

Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away

Katie · 17 October 2022

★★★★★ 5/5

Trustpilot

Excellent service

When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.

Steven · 29 April 2026

★★★★★ 5/5

Trustpilot

Fantastic Service and Very Helpful Agents

We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.

FD · 26 August 2026

★★★★★ 1/5

Trustpilot

Worst estate agent we have experienced and been renting for years

We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.

Fatima · 23 September 2022

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024

★★★★★ 5/5

Trustpilot

A super bunch x

What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.

Su · 4 May 2026

★★★★★ 5/5

Trustpilot

Been supportive through all my…

Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains

Margaret · 8 September 2026

★★★★★ 1/5

Trustpilot

Waste of Time

I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.

Claire · 5 August 2022

★★★★★ 5/5

Trustpilot

Friendly, polite, knowledgeable staff.

Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Cannot fault the service Fantastic.

I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !

Carol · 28 November 2024

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.

Mr · 26 August 2026

★★★★★ 1/5

Trustpilot

Reddish branch

Reddish branchTOTALLY INCOMPETENT, RUDE and the most UNPROFESSIONAL COMPANY EVER.Completed my sale with this company two weeks ago, after accepting an offer in early February ! ! !They DON’T check buyer’s details, they make up unbelievable stories about the buyer.The Manager, Mark is completely incompetent, lies and is RUDE. NEVER acknowledges emails or calls and also uses a different name when the seller questions what is happening.To date, not had any confirmation of my payment, no thank you for using the company or a survey regarding the services provided.PLEASE PLEASE do not use this company for your own sane of mind.

Andrew · 7 July 2022

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 5/5

Trustpilot

I have recently sold my house with…Reeds Rains

I have recently sold my house with Reeds Rains of Wakefield in West Yorkshire. They provided a brilliant service. The head of sales Janet Higgins has been an absolute diamond throughout the process, going above and beyond what was required. Very pleased with them.

Michael · 17 November 2024

★★★★★ 5/5

Trustpilot

Great for first time buyers

Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.

Steph · 10 September 2024

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 1/5

Trustpilot

Horrible rental experience

Horrible rental experienceRenting a managed property with Reeds Rains has been a horrible experience from start to finish. They took a very long time to fix maintenance issues and even when they did, the issues would come up again in the near future. We had to live in a property which had slugs coming into rooms because of leaks which they took a long time to fix, the boiler didn't work as it should have done. They also made no effort to persuade the landlord to do regular maintenance, including replacing appliances which were very old and worn out. My partner has been dealing with someone on the end of lease team who has a really bad telephone manner. This is a company that appears to be on the side of the renter, until the time comes when you have moved out and they quickly shift to act only on behalf of the landlord and the landlord's interest. What they say on the phone is completely different to how they are on email which makes the process even more difficult. The end of lease team are also VERY slow to reply.We have only ever tried to be great tenants and were exceptionally helpful to Reeds Rains when they were trying to find a tenant to replace us when we moved out. This is soon forgotten when the time comes to leave.The bottom line is this... Improve your post-customer experience and the way you think it is acceptable to speak to people. I can see most of the reviews here are for people buying a property... Beware if you are thinking of renting with them

GDM · 20 April 2022

★★★★★ 1/5

Trustpilot

I am extremely disappointed with Melanie Burgess - branch manager Cheadle

I am extremely disappointed with the service I have received from Reed Rains Melanie Burgess the branch manager at Cheadle Manchester during my property purchase, particularly the way my concerns were handled by Melanie Burgess.

Alksa · 5 June 2026

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024