Trusted Agent profile · Newtownards
★★★★★
165 reviews across 2 platforms
61 High Street, Newtownards, BT23 7HS
Grant Estate Agents's office in Newtownards, at 61 High Street, is rated 4.8 out of 5 across 165 reviews on two platforms, including 85 Google reviews rated 4.8.
Every review we hold for the Newtownards office, from every platform, shown as written. First names only.
5/5
GoogleExcellent estate agents from start to finish for sale of our house. Nothing was too much hassle . All very fast and efficient right from the initial valuation and photos thanks John and Christine and the communication from office right throughout all a very positive experience. Thanks to whole team .
Thanks Kerry - It was a pleasure to work with you on this occassion.
5/5
TrustpilotFriendly yet professional Estate Agents
We chose John Grant Estate Agent to sell our house. From the first phone call to handing over our keys we were impressed with the professionalism of this company. They were friendly and informative no matter who we dealt with and kept us up to date with appointments and offers etc. The photos for the brochure looked well and they had the property on the market within 24 hours. We were fortunate and our house sold quickly but I would highly recommend John Grant to anyone wishing to sell a property.
Thanks for the positive review Kathy. Always a pleasure to be of service to you.
5/5
TrustpilotIn the hands of experts
Moving house is stressful at the best of times and when things go wrong - and they do - you need on board a strong, customer-focused team. With Grant Estate Agents you get that.Our move in June 2020 - after the first easing of the Covid restrictions - was a trial of nerves and patience on top of everything else (the blame for which lay entirely with another party in the 'chain'). So that everyone would receive his or her key, Vicki at Grant remained at her desk for several hours after she was due to finish for the weekend.From initial valuation to completion, Grant Estate Agents is the epitome of understated professionalism. Whatever may or may not be going on in the background, the front projected by Grant Estate Agents is of calm assuredness. Phone calls to Vicki and Kerrie on day-to-day matters are dealt with in a friendly, honest, sincere and enthusiastic manner and you come off the phone knowing you are in the hands of experts. This was our second time using Grant and we are glad we did.We hope to never have to move house again, but if we do, we see no reason to consider any other agency. Obviously we have not used every estate agent in the area so we cannot say Grant is the best. But we can and do say that Grant Estate Agency is very, very good at their job and we have no hesitation in recommending them.
Thank you so much for the kind review Mr Elliott. Yours was one of those "Once in a lifetime" transactions with a chain of 7 properties and, had it not been for Vikki and Kerrie's dedication and hard work, it may have had a different outcome. Very stressful for you on the day of completion so the kind comments are all the more appreciated. A pleasure to be of service to you.
5/5
GoogleJohn was most helpful in putting our house on the market, we have used John on a few times with great success. We would like to thank Kerrie who kept us informed with the sale of the house, in great details of the sale, I would recommend Grant Estate agents to sale your property.
Cheers Joe. It was a pleasure to work with you and your good lady, as always. Keep well.
5/5
GoogleFantastic service from initial contact to completion! Amazing communication from all the team. Really put us at ease through the whole process. We have found our forever home thanks to Grants- thank you!
That's bitter sweet, Cathy. If we've found you your forever home does that mean we won't get to work with you again in the future?? LOL.
5/5
TrustpilotExcellent experience buying and selling
We bought our first house from Grant Estate Agents several years ago and the customer service we received as buyers was second to none. We had absolutely no hesitation about going straight back when it came time to sell our house and move on. The process was smooth and seamless. Communication was excellent throughout. Our property was fairly valued, well marketed and the up front and clear fee was very reasonable. Appointments were booked and followed up on pro-actively, and the offer / negotiation process was dealt with efficiently and easily. The entire process was quick and easy and I wouldn't hesitate to recommend Grant Estate Agents to anyone looking to sell their property.
Thanks Ian. The fact that you took the time to give such a detailed review is very helpful for us and very much appreciated.
5/5
GoogleBrilliant staff that provides answers to every question while buying a new home, always there for you, when help needed ! I recommend these guys to everyone !
Dear Radzio Dziewięć Osiem, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that our team provided brilliant support and was always there to help you on your journey to buying a new home. Our goal is always to be the best estate agent we can be for our clients across Newtownards, Bangor, and the surrounding areas. Knowing we succeeded in making your experience a positive one means the world to us. We appreciate you recommending us, and we wish you all the very best in your new home! Warmly, The Grant Estate Agents Team
1/5
GoogleWOULD HIGHLY NOT RECOMMEND, John Grant has another side to him if you see past the helpful man who can do anything for you, he tried to sell our house for a year in the end a long established competitor of his sold it in less than a month, …
Hi Micky. We're still trying to work out who you are and you haven't responded. I believe you've left a review for the wrong Estate Agents. We're Grant Estate Agents in Newtownards. Please amend your review or contact me to provide me with further details.
5/5
GoogleCouldn’t recommend Grant estates more. Very efficient, professional and keep clients updated at every stage of the process. Special shout out to Kerrie who was just fabulous.
She is "Ab Fab" darling!!
5/5
GoogleChristine and Kerrie were absolutely fantastic during the process of buying my house. The level of service I received was second to none and I would highly recommend Grant’s Estate Agents to anyone who is buying or selling. Thank you again!
Thanks Callum. It was a real pleasure to work with you during your sale.
5/5
TrustpilotHouse sale
Having just completed our house sale, with John Grant, I cannot speak more highly of their professional service. From the initial contact, to completion we were kept well informed of every stage. The friendly, reassuring, professional staff were most helpful & a pleasure to deal with! As a seller, we had nothing to concern ourselves with as Geant’s looked after everything! Thank you ! John & Joyce McCullough
Thank you for that very kind review, John & Joyce, it was a pleasure to be of service to you.
5/5
GoogleCouldn't recommend Grants enough!!! Kerrie was a dream to work with and made our New home purchase absolutely seamless. Kerrie went above and beyond and for us at every part of the sale. Would only ever use Grant's in the future x
Thank you so much, Clare. Kerrie is so good at what she does, it is much more than just a job to her and we’re glad that she helped you so much in your move.
5/5
GoogleCouldn't recommend Grants enough!!! Kerrie was a dream to work with and made our New home purchase absolutely seamless. Kerrie went above and beyond and for us at every part of the sale. Would only ever use Grant's in the future x
Thank you so much, Clare. Kerrie is so good at what she does, it is much more than just a job to her and we’re glad that she helped you so much in your move.
5/5
TrustpilotWouldn’t use any other estate agents
Wouldn’t use any other estate agents , they are the best for excellent service.We have used Grants Estate agent a number of times now.Kerrie keeps you up to date and is encouraging, John is always ready to help and is very fair in his valuations . He has years of experience .I always mention Grants Estate agent to people who are thinking of selling.Well done Team!!
Thank you so much Darlene. Always a pleasure to assist you.
5/5
TrustpilotHighly recommended
Grants were amazing! On the ball in everyway. We sale agreed our home within a month of the housing market reopening after the first lockdown in 2020. Grants were so supportive, kept us in the loop every step of the way and always had our best interests at heart. We would absolutely use Grants to sell our home again.
Thanks Lorna & Cameron - Yes those were strange times indeed but delighted that we could deliver for you despite the unique challenges of "locked down" offices.
5/5
TrustpilotHighly recommended
Grants were amazing! On the ball in everyway. We sale agreed our home within a month of the housing market reopening after the first lockdown in 2020. Grants were so supportive, kept us in the loop every step of the way and always had our best interests at heart. We would absolutely use Grants to sell our home again.
Thanks Lorna & Cameron - Yes those were strange times indeed but delighted that we could deliver for you despite the unique challenges of "locked down" offices.
5/5
TrustpilotAn amazing service
We have recently moved house with the help of all the team at Grants. They provided an excellent 5 star service from initial consultation right through to the final sale and completion. The photos, video and promotion of our house was extremely professional. Their communication was first class throughout the process and their professionalism enabled a seemless property move. I would highly recommend the team at Grants if you are considering a new house journey. Thanks again everyone, you are amazing. Gill and Paul Kane
Thanks so much Guys. It was sush a pleasure to work with you during your sale.
5/5
GoogleI'd like to thank the team at Grant for managing the sale of our house recently. Photos, video and presentation was were all excellent. We had next day feedback on all our viewings and regular updates thereafter until we found the right buyer. Circumstances outside of our control made the chain process quite challenging but the team at Grant were superb. Daily contact and balanced advice right through to completion. Would I use them again - 100%.
Thanks William. It's the nature of property sales that circumstances change so it's down to good staff to ensure that these glitches get ironed out as soon as possible. Thanks for your kind comments.
5/5
GoogleWe have bought our first house this year and went to Mark for help with understanding the whole process (we knew very little.) He was absolutely fantastic, explained all the options, answered all our questions and most importantly helped us find the right mortgage and the right insurance for us. You could probably find all this info yourself online, but we found Mark to be very helpful, reassuring and having someone on your side going through this nerve-wrecking time is worth a lot in itself! It's about all the insights you would not necessarily get otherwise and he has helped speeding things up and has always just been a phone call away, he was very quick to respond and we also liked the file upload system Grant Estate Agents are using to upload all important documents. We would definitely recommend speaking to Mark for anyone looking to buy their first home and we will be reaching out again when it comes to remortgaging.
Thank you Jana. Like “booking a holiday” I guess you could do it online but it could be an expensive mistake. Mark has nearly 15 years experience in this role and has a diploma in mortgage advice and has to complete many hours of CPD every year in order to maintain his knowledge so it’s, as you rightly say, that experience, knowledge and support that is so valuable and can make such an important difference. Thank you for your kind review.
5/5
GoogleFantastic service while keeping us all informed at every stage within the process of our house sale. I would highly recommend Grants Estate Agents for their attention to detail and nothing was too much bother for them. Thanks again.
Thanks Shirley - Your feedback is so important to us.
5/5
GoogleI recently used Grants to sell 2 very different properties, one of which had many complexities and complications. From start to finish I found them to be approachable, professional and knowledgeable about the local market. …
It was quite a journey Linda, wasn't it but we knew our "Never give up" apporach would work for you. It is much more than a sharp image, and flattering valuations. There is no substitute for property and lender knowledge for these more unusual property sales. Thank you for your support. Delighted we could deliver for you.
5/5
TrustpilotSelling your home is a very stressful…
Selling your home is a very stressful experience but the staff of Grants were absolutely fantastic!! From Grant coming out to take photos of my house to Kerri and Vicky keeping me updated and keeping my spirits up when the 1st offer fell through. I can't thank them enough, fantastic job!!
Thank you so much, Kerry - it was a pleasure to help you at this time. We like to confuse people sometimes, it was Grant Mulholland who carried out your original valuation and John Grant who took the photographs so I'm taking the credit for that one. Lol.
5/5
GoogleI cannot recommend Grant Estate Agents enough. They are to me more than a 5 star experience and such a professional team. I had an offer on my property with my first set of viewers through them and completed on my sale. I also found my …
Thanks Nicola. All the best with the new project.
5/5
GoogleThe service provided was excellent from start to finish.Excellent communication was provided by the team and mediation with our selves,purchasers and professionals involved.This ensured we were all kept informed along the way and supported where needed. They provided a very professional service tailored to individuals needs.
Thanks Deborah. It was a pleasure working with you through the process. You never lost your sense of humour which made our job so much easier.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grant Estate Agents's Newtownards office has 165 reviews across two platforms: 85 on Google, 80 on Trustpilot.
Grant Estate Agents Newtownards is rated 4.8 out of 5 across all 165 reviews, and 4.8 out of 5 on Google from 85 reviews.
Grant Estate Agents Newtownards, 61 High Street, Newtownards, BT23 7HS.
