Every review we hold for the Newtownards office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a lovely experience with Grants Estate Agents from the day of the Valuation to completion day when selling our parents house. We had been there for 48 years so itwas an emotional journey for us . Communication was great from start to finish and made the whole process go smoothly and stress free. Kerry was always on hand to advise us . Highly recommend 👌 🥳 😍
Jennifer · 16 February 2026
Agent replied · 16 April 2026
Dear Jennifer,
Thank you so much for your wonderful 5-star review. We're truly honoured to have been part of such a significant and emotional journey for your family after 48 years in your parents' home.
It's fantastic to hear that our team made the process of selling your property smooth and stress-free. We pride ourselves on offering exceptional support and clear communication from start to finish.
We're delighted you had a lovely experience with us and would highly recommend our services. It was our absolute pleasure to assist you.
Warmest regards,
The Team at Grant Estate Agents
★★★★★ 5/5
GoogleFrom start to finish i couldn't recommend these guys enough. After the passing of my mum came the difficult task of selling her house. Christine made this process as stress free as possible. As soon as the house went on the market we had Sale Agreed within a week. Christine & the team were always in constant contact updating me at every process. Would definitely use them again.
Paul · 24 November 2025
Agent replied · 24 December 2025
Dear Paul Mayberry,
Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words.
We understand that selling a family home is an incredibly difficult and emotional task, and we are so glad our team could make the process a little less stressful for you. It's wonderful to hear that we were able to secure a sale so quickly and keep you informed every step of the way. That level of support is exactly what we strive to provide for every client.
Your recommendation means the world to us. Should you ever need assistance with property sales in the Newtownards area again, we would be honoured to help.
Warmest regards,
The team at Grant Estate Agents
★★★★★ 1/5
GoogleAbsolutely appalling. If I could give them 0 star I would. Took my house off the market despite being asked not to and then threw a complete hissy fit when the (not so genuine) buyer pulled out once the contracts were signed and ready to be exchanged. Things happen with sales but the type of emotional tone used by Grant Estates is not something sellers need to deal with. My mental health took a severe battering trying to deal with the company. The"whole process" took from 5th August to 1st October during which time I was "assured" these were serious buyers. It remains the company's choice not to continue marketing the property. There will always be other agents and other buyers. It is highly concerning the company has kept a set of keys and refuses to return to the property with them. No seller needs this.
LS · 10 October 2024
Agent replied · 24 October 2024
We looked out for you throughout the process which took over 12 months but unfortunately the signing of the contract is not within our control. We did all of this work without any payment.
★★★★★ 5/5
TrustpilotRecent Sale in Matlock
Grants handled our recent sale as well as helped on the negotiations around our purchase. They were outstanding. Also when the chain looked like it could collapse they worked hard to understand the issues and resolve. I cannot recommend highly enough. Many thanks to Kerry and her Team who chased and chased to resolve issues during the whole sale/purchase process
Damian · 20 March 2026
★★★★★ 5/5
GoogleGrant Estate Agents provided an excellent service from start to finish, making the entire process smooth and stress-free. I would like to especially thank Kerrie, who was fantastic at putting me at ease and addressing any questions or concerns I had.
Claire · 24 November 2025
Agent replied · 24 December 2025
Dear Claire,
Thank you for your fantastic 5-star review! We are absolutely delighted to hear that we provided an excellent service from start to finish, making your experience smooth and stress-free.
Our team strives to deliver the best estate agent experience possible, and it’s wonderful to know we achieved that for you. We will be sure to pass your kind words on to the member of staff you mentioned; she will be thrilled to hear she made such a positive impact.
We appreciate you choosing Grant Estate Agents and wish you all the best.
★★★★★ 5/5
GoogleI have to say I cannot recommend these guys enough. Honestly the process off selling my house was smooth and stress free. The day I put my house up it was sale agreed and it was over asking price. Amazing service and very professional. Big thanks to Christine and Kerrie. I will definitely be using you guys again.
Alex · 21 May 2025
Agent replied · 9 August 2025
Your positive feedback made our day! We're thrilled to hear that your selling experience was smooth and stress-free, and delighted that your property was sale agreed over the asking price so quickly. We're committed to providing exceptional … More
★★★★★ 5/5
GoogleKerrie was amazing from start to finish! Explained everything so clearly and really helped remove some of the stress that comes with buying and selling your house! Definitely recommend Grants and rest of the team!
Stephanie · 24 November 2025
Agent replied · 24 December 2025
Dear Stephanie Shanley,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team helped make the process of buying and selling your house less stressful. It's our goal to provide clear communication and exceptional support from start to finish.
We appreciate you recommending our estate agents and will be sure to pass your kind words on to the rest of the team. We wish you all the best in your new home!
Warm regards,
The Grant Estate Agents Team
★★★★★ 5/5
GoogleFrom start to finish we couldn’t fault any dealings had; from John coming out promptly to get 2 houses up for sale so we could get sale agreed on our dream home, and especially with Kerrie, she was amazing through it all even when a sale fell through late on, she was reassuring, very easy to talk to and always at the end of the phone to answer anything! Would definetly reccommend using Grants to both sell a house as well as buying one.
Stephen and Emily
Emily · 24 November 2025
Agent replied · 24 December 2025
Dear Emily,
Thank you for such a comprehensive and glowing review! We are absolutely thrilled to hear that your experience with our team, from start to finish, was faultless. It's wonderful to know we helped you secure your dream home.
We pride ourselves on being the best estate agent to support clients through every step of their property sales journey, including the unexpected challenges. Knowing that our team was reassuring and always available to assist means the world to us.
We appreciate you recommending Grant Estate Agents for both selling and buying property. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleAs a returning customer who has previously bought & sold through Grants approx 7 years ago, we were really happy to have appointed Grants once again. Customer service is excellent and friendly, and Kerrie is always in regular contact. The …
Helen · 16 August 2025
Agent replied · 8 September 2025
We truly appreciate your kind words and are overjoyed to hear about your excellent experience with us once again. Our team is dedicated to providing honest and effective valuations and marketing strategies, and it's fantastic to know you … More
★★★★★ 5/5
GoogleI cannot recommend Grants Estate Agents enough! We used them for the sale of our property. I knew as soon as they came out to value the property that they were the ones to use. Explained everything to me in simple detail and so friendly and basically just dead on! Kerrie is an absolute credit to the place. She kept me updated every step of the way, I did not need to chase anything up myself. Everytime I spoke to her on the phone I was at ease, she was just so helpful and friendly. In the beginning once the house was valued our mortgage application fell through with our bank. Grants suggested I come in under no pressure and use their own independent mortgage broker who was also brilliant, no hidden fees nothing. Got our new mortgage and sold our house. 5 stars!
Rachel · 20 August 2023
Agent replied · 15 June 2024
Thanks Rachel. We’d give you 5 stars as well. A real pleasure to work with. Thank you for your kind comments - and we agree, Kerrie is a real credit to us!😉 …
★★★★★ 5/5
GoogleSuperb service from Grants from start to completion in our recent house sale. Reasonable fees, excellent support and top notch communication from the team. A special thanks to Kerrie who kept the whole show on the road and went above and beyond to make sure everything completed smoothly. Highly recommended!
Kev · 10 February 2025
Agent replied · 8 September 2025
Thanks Kevin. We really appreciate the positive feedback.
★★★★★ 5/5
GoogleI would 110% recommend yous to anyone buying or selling a house.
You were very efficient, welcoming and very friendly. My sell was a bit overwhelming for myself you kept me updated at every turn and one girl stood out, I have to say she was absolutely amazing and I'd like to thank her.
Thank you kerrie.
Christine · 29 October 2024
Agent replied · 12 November 2024
Thank you too Christine. It wasn't straight forward but we don't stop until the job is done completely.
★★★★★ 5/5
GoogleStart to finish John and the team were amazing. I’ve now purchased and sold a House through Grants and I have nothing but good things to say about the service they provide. Johns knowledge of the market and the professional service of photos/ advertising were the best I’ve seen when looking at houses. The service from Kerrie of keeping me up to date and letting me know everything that was happening through all the stages of the sale were brilliant, couldn’t recommend Grants enough!
Andrew · 16 June 2023
Agent replied · 15 June 2024
Thank you Andrew. We pride ourselves on the very things you highlight in your review and therefore your positive comments mean all the more to us. All the best in your new home.
★★★★★ 2/5
TrustpilotCustomer service, what's that?
John Grant was one of the estate agents we considered when selling my mum's house after she passed away and based on that experience I recommended them to my son who is a first-time buyer and has just been through all the hoops of sorting out a mortgage. Unfortunately his experience yesterday left a lot to be desired. He and his fiancée had arranged an appointment to view a house (their first ever house viewing) and I dropped them down to the property a few minutes before the arranged time. They waited there for a bit but after a while no estate agent had turned up. They hadn't received an email, phone call or text to say that the appointment had been changed so they rang to office only to be told 'that property has been sold'. It wouldn't have been so bad but no explanation was offered or even a 'sorry' for their wasted journey. My son and his fiancée were so disappointed as this was their very first house viewing. Let's hope they have a better experience next time.
Paul · 13 August 2025
Agent replied · 23 December 2025
Hi Paul, I’m genuinely sorry to hear of your son and his fiancées experience yesterday although it would have been better if you had emailed me so that I could look into the situation that you describe.
My initial enquires, albeit without knowing your son’s name or the property that he was scheduled to view, show that we had NO viewings scheduled yesterday as our leisure viewer was not working. One particular property in Bangor had had a number of viewings booked earlier last week but with the caveat that they may have to be cancelled due to current activity on the property. All our viewings are confirmed by SMS text and usually email as well.
Hi again Paul.
So I’ve investigated further having found your son and his fiancée’s details on our system. When the appointment was booked on 4th August it was explained that it was a repossession property and that future viewings may have to be cancelled. We took an email address for your son and all confirmations were sent to that address including confirmation that the viewing was cancelled, however it appears that none of the emails that were sent were actually opened by anyone. Perhaps your son didn’t know his email was our point of contact or they may have gone into a junk folder - perhaps he could check.
Sadly it would appear that the mobile number provided was misheard and therefore the SMS text messages which were also sent to confirm and subsequently to cancel the viewing were not received by your son’s fiancée. For the same reason our attempts to phone your son’s fiancée to advise of the cancellation were unsuccessful.
I apologise for any failures on our part, particularly as it seems you had a bit of a journey to the viewing, but unfortunately it appears to have been a combination of factors rather than anything malicious or poor service.
★★★★★ 5/5
TrustpilotGrants estate agents were great from…
Grants estate agents were great from the get go. Kerrie who we dealt with most is amazing. She made sure to keep us in the loop with everything that was going on and what was happening next, she also made sure to explain everything if there was something we weren’t sure about. She was quick at getting back to us regarding any questions or queries we had and nothing was ever too much hassle for her. Kerrie kept on the ball with everything and chased anything that needed chased to ensure our completion happened on the agreed date. Couldn’t reccommend Grants enough, Kerrie was fab!
JG · 2 May 2023
Agent replied · 16 June 2024
Thanks so much for your review JG. Yes, Kerrie is a real star and helping people with their property transactions seems to be her "Superpower".
★★★★★ 5/5
GoogleAll Estate Agents are not equal! I could not recommend Grants more highly. Knowledge of the housing market is first-class. Grants actively and consistently promoted our property and recommend properties to view. They sought and provided feedback from viewers and sent regular updates. Grants did not simply advertise on sales websites and forget it; they were an active partner and got the job done.
Tanya · 17 March 2024
Agent replied · 15 June 2024
Wow Tanya! That’s exactly what we aim for. Thank you so much for your very kind feedback.
★★★★★ 5/5
TrustpilotThank you Kerry for all your help and…
Thank you Kerry for all your help and expertise to help me buy my first home. It was a pleasure working with you and I appreciate your support throughout the past few months. You are a star thank you for everything 🥰
Takeflight · 13 February 2025
Agent replied · 27 July 2025
Kerry is our secret weapon Sarah, I'm glad she was able to be of such help to you.
★★★★★ 5/5
TrustpilotOur experience with Grants was…incredible, not your average estate agent
Our experience with Grants was absolutely amazing, we originally put our house up for sale with another agent, and it was a disaster. They provided us with advice and assistance even thought at that stage we were not their clients. Once we moved to them, they couldn’t have done more to help us, nothing was too much trouble, from daily chats with Kerrie, to expert photos by John, advice and guidance from Grant, help and assistance from Vicki and Heather. Genuinely and honestly could not thank them enough! If you are even considering selling their home, head straight to Grants, if you don’t honestly you will wish you had!
Mrs · 2 December 2022
Agent replied · 16 June 2024
Thanks Cathryn - It was a pleasure to be of service to you.
★★★★★ 5/5
GoogleI recently sold my house through Grants and they were wonderful. They gave great advice and guided me through the whole process. What really impressed me was their integrity, other estate agents who valued my property were critical of their competitors Grants did not.They gave me facts and didn’t put any other company down,a rarity now days. I would highly recommend them.
Glynis · 24 November 2025
Agent replied · 24 December 2025
Glynis, thank you so much. A house swap is an unusal outcome be delighted that we were able to make it happen for you. Every happiness on your new home.
★★★★★ 5/5
GoogleWe were recommended to use Grant Estate Agents by a friend. Although we are based in Scotland Grants made the marketing and sale of our house seamless. Great service and friendly staff, we were kept up to date with regular emails and telephone calls throughout the whole process. Particular mention to Kerrie at Grants for pulling everything together for us. We would be very happy to recommend Grant Estate Agents.
Martin · 21 July 2023
Agent replied · 15 June 2024
Thanks for the kind review Martin. It certainly wasn’t the most straightforward of sales but Kerrie is the absolute master of communication and negotiation and regularly proves her worth in keeping sales together.
★★★★★ 5/5
GoogleVery impressed with Grant Estate Agent with the sale of my house, which I initailly used when purchasing my house which is why I went back to them.
I wouldnt go to any other estate agent.
Every single staff member is so friendly and professional. Its a fabulous team!
Everything is very organised and done in a timely manner keeping me informed every single step of the way.
Also to mention Mark Bell the finiancial adviser who takes all your stress away doing absolutely everything for you !
Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Heather · 16 June 2022
Agent replied · 15 June 2024
Cheers Heather. Really appreciate your loyalty to us.
★★★★★ 5/5
GoogleI had a wonderful experience selling through Grant’s from start to finish. Each and every member of staff is professional, friendly and dependable. The entire process was quick - 8 weeks from being sale agreed to completion above the asking price! I would not hesitate to use Grant’s Estate Agents and I have already recommended their services!
Gabrielle · 24 November 2025
Agent replied · 24 December 2025
Thank you Gabrielle. That positive feedback just makes our day.
★★★★★ 5/5
GoogleExcellent estate agents from start to finish for sale of our house. Nothing was too much hassle . All very fast and efficient right from the initial valuation and photos thanks John and Christine and the communication from office right throughout all a very positive experience. Thanks to whole team .
Kerry · 16 April 2024
Agent replied · 15 June 2024
Thanks Kerry - It was a pleasure to work with you on this occassion.
★★★★★ 5/5
TrustpilotAfter every enquiry and every viewing I…PROFESSIONAL YET PERSONAL
After every enquiry and every viewing I was given feedback, which I know doesn't happen with all estate agents. There is also online information available.
Joyce · 1 April 2025
Agent replied · 27 July 2025
Thanks Joyce. We really appreciate your assistance throughout the sales process as well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
