St Modwen Homes reviews

★★★★★ 1/5

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Worst Customer Care to exist

Like every company that has there business focused around sales the new customer experience from St. Modern is spot on but sadly that is about as far as it goes. My 1 star rating is due to the lack of customer care I have experienced over the last 18 months.When moving in and signing a deal with St Modwen we had the site manager in attendance so we could advise any faults we had spotted since signing the deal. In turn I provided this and 18 months later I still have these problems. Some of which are what I would consider a small task, as a example, one was to swap my hot and cold tap round but that was only fixed in the recent weeks.The site manager since we have had our home has changed multiple times from what I can only assume is internal politics and when calling into the customer service team you're lucky to have a response to your issue within a decent time frame (average of 2 weeks before I hear anything meaningful).The cherry on the cake for me with this "company" was when I had been moved in for 6 months. I was told my garden would have to be ripped up as the landscaping was all wrong and not to plan. Eventually when we pushed back threating legal action did they then decide to brib us with doing the garden up but the contractors they used our garden lawn has been left dead due to the mess they left and St. Modwen now refuse to rectify it.Main advise here is they glorify them being 5 star on the front but they really aren't. Wouldn't ever recommend a house from them.

Jon · 24 May 2023

★★★★★ 5/5

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Quick and excellent service!

I reported an issue with my bathroom door this morning, and by the afternoon, someone was already here to fix it. Rob Wainwright was the one who carried out the repairs for me. He was professional and efficient, and even took care of other problematic doors around the house. He also cleaned up afterward.

Kayin · 7 November 2024

★★★★★ 5/5

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From reservation through to completion…

From reservation through to completion and moving into my new home 10 days ago, the customer service has been brilliant. Julie has been very helpful with updates throughout. Arrangements made for me to view the house whilst the build was in progress with regular updates. The site manager Stewart and Gemma have been helpful. Gemma made my moving into my my new home very pleasant as she was available for any questions, sorted small issues straightaway, provided me with WIFI and the much needed skip for all of my wastes. Overall great support. My house is beautiful and I have enjoyed purchasing it from St Modwens.

Jann · 16 May 2023

★★★★★ 5/5

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St Modwen - Branston Leas

Rule of thumb seems to be that buying a new home is stressful and time consuming. But my experience couldn't have been any better with St Modwen.From day one when I walked into the sales office all the way through to moving into my new home, the experience was amazing. The staff were supportive and made the whole process easy, which in turn meant that I could actually look forward to owning my own home and the excitement that comes with it.The sales team, Aaron and Liv are a credit to St Modwen. First impressions are important and from the moment I sat down, I not only felt confident that I was making the right choice, but also comfortable that I was in good hands. I had no experience in buying a new property and they were there for me through every step of the process, from managing all of the legal matters, all the way through to helping me pick the right colour schemes and decor (thank you Liv!). But what was also important to me was being able to talk to them on a human level. At no point did I feel that I was "just a number" or a customer. Aaron and Liv go above and beyond that and have a genuine care for the people that they are dealing with. This shines through above all else in my opinion. Thank you to both of you for everything that you did for me.Prior to moving in, I had the pleasure of meeting Billy who took me on a tour of my new home and then has been there for me since, alongside Rebecca. Both have been very helpful in ensuring that any issues that have been raised were dealt with promptly. New homes are built by hand, so it is normal that there are going to be snags that are raised. My new home was no different. What is important is knowing that St Modwen take such matters seriously and look to resolve them as quickly as possible. Billy and Rebecca are brilliant and provide amazing aftercare. For full clarity, I had minor decorative bits to raise and my washer did not work when I first used it (nothing more than a kink in the hose it turns out!). Regardless, Billy and Rebecca were quick to resolve these and also take the time to check in now and then. Again, it's the personal touch that makes the world of difference. Overall, I couldn't have asked for a better experience. I can say, hand on heart, that it has been a joy moving into my new home. The team at Branston Leas are the reason for that

Marc · 2 May 2023

★★★★★ 5/5

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Technician John at Glan Llyn & Josh - Support.

Technician John at Glan Llyn has been super helpful and patient. Checked to make sure we were all happy and went the extra mile when addressing bits. Also a massive hats off to Josh Beesley throughout the process. Has been nothing but helpful and attentive. We have felt well looked after.

Luke · 11 December 2024

★★★★★ 5/5

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Branston leas excellent price winning 🥇 teams

Olivia and Arron were helpful and patient. They gave us , kind guidance when we visited show home. They clearly answered the questions raised by my wife and I . Olivia assisted-my wife and I , in visiting the plot that we were given, after a few issues . Besides, she also , sent us photos on how far the house was progressing . Eventually, I really appreciated the help she gave us when during the period we visited Branston Leas.Arron joined afterwards , as Olivia had moved onto a another site , Arron was very professional in his approach as sales team member . Bill and Rebecca , on the house build we also had great knowledge of the build process and kept us updated us every step , from the skeleton to the finished property . My wife and I did not experience any negativeness’s from both , in fact all the teams . A great credit to the trainers and their management team . We feel you have to really look after them as an asset to st modwen company .

Gautam · 16 April 2023

★★★★★ 5/5

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Lovely friendly welcome from Caroline we felt…

Lovely welcome from Caroline we felt listened to and showed 2 houses. We came into the office on 2 occasions to view and were shown straight away. That was important to us as our time due to work constraints is precious. Caroline then wasn’t available on our next visit but we were shown the house for a second time by another lady (unfortunately I don’t remember her name) she was equally as helpful especially given time constraints we had. Since then Caroline has been helpful professional and very quick in her responses and paperwork. Thank you

Lucy · 4 April 2023

★★★★★ 1/5

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Buyer beware if you might need to sell

My purchase of a St Modwen home in Swansea was very good and although there have been some minor issues as the site is under construction the local team are good.However 4 years after purchase we wants to sell up and move on. This is where the problems start. As the site is not finished the management of the site for grounds and roads is not finalised. To sell up you will need confirmation of no debt to the management company bit to be able to sell on. In December we lost a buyer as it had taken 5 months and still not able to get the information from St Modwens although numerous emails and phone calls. We now have a new buyer who is threatening to pull out again for the same reason. A neighbour has the same issue. Not something you think of when buying but the after sales on contracts and support is very poor. Just will take 1 email to confirm we do not owe any money and we are sorted but you would swear we are asking for the earth. Very very frustrating and a poor taste left in our mouths that has turned a happy buyer who would have spoken well about the company to a very stressed and annoyed one.

Anthony · 15 March 2023

★★★★★ 5/5

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Glan Llyn - Perfection

At the Glan Llyn site I’ve just bought my dream home from St Modwens. There is nothing that can be improved. Simon has been the best point of contact throughout the whole sales project. He was/is genuinely lovely, smart and intelligent as he really knew his ‘stuff’. He helped and assisted whenever he could and was never instrusive or pushy. The houses are beautiful, the staff couldn’t be nicer and I couldn’t be happier. Thank you

Charlotte · 8 July 2023

★★★★★ 5/5

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Great customer service and support

I’m very happy with the customer service from St Modwen. Any issues I’ve had with my new home have been dealt with quickly and efficiently, which has made the whole process much less stressful.

Katarzyna · 5 August 2026

★★★★★ 5/5

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The best experience we could have asked…

The best experience we could have asked for. Don’t get me wrong, we have had quite a few issues but it’s completely understandable and expected with a new build house but the overall quality of the house is fantastic with all the staff we have dealt with; at the top of their game. Starting with Paula; Kyl & Geraint, all the way through to the aftercare with Josh at the Stillwater Glan Llyn site. A special thank you to Josh most recently as we have had a few issues which he has dealt with very professionally and efficiently - he is a credit to St Modwen and the main reason for our positive aftercare experience (which can be every challenging!).

Karim · 21 February 2023

★★★★★ 1/5

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Post-sales nightmare.

It's like dealing with 2 different companies Pre-Sale and Post-Sale. Always happy to help beforehand, but as soon as you've paid, you're ignored and forgotten about.Since moving in, it has been nothing but an absolute nightmare to deal with St. Modwen and get them to rectify issues that are quite simply down to a lack of care and workmanship. We are now just over a year in our property, and we still have issues that were pointed out within the first month, mainly the garden. Not only has it been a nightmare to get anyone from St Modwen to answer and take a look, but after all this time they have now tried to shift the blame onto us. For clarification, the turf is far from flat and has never had grass in certain patches.The Customer Service Manager for the Glan Llyn estate during this time (between August 2021 and July 2022) in particular had been nothing but useless in dealing with this, going from slow replies and not taking things seriously to just not responding at all. During the period of slow replies, she did visit to inspect the issues, however most of the time she was just on her phone and not paying attention, and I was often having to repeat myself. Very frustrating.EDIT: Just for all to see, no-one has reached out since St. Modwens reply. Not surprising at this point.Another Edit: They did eventually reach out... things are VERY SLOWLY progressing but are actually happening at this point. Still a way to go, still constantly having to chase for updates myself. Any apologies are very laclustre and confirm themselves that way when no improvements have been made on what they apologise for, the lack of and poor quality of communication. I have been making notes of all that has happened since this review and look to provide a full account of timescales so everyone can see exactly how bad this has been.Latest complaints (13/10/2022) - Technicians with a big lack of care! Ripped our main bathroom floor recently, supposedly an 'urgent' works order got raised 7 days ago, yet to hear anything. Jobs seem very rushed, and they're always eager to not go to their next job, but sit in the van for extended amounts of time still at the property until eventually leaving.EDIT: 28/11/2022This is still ongoing.Turf eventually replaced at the start of this month, 18 months to get that bit sorted. Still ongoing issue with cement from house build next door being dropped onto our slabs. There was a mention of them getting replaced, as have had a groundsworker visit or 3, however nothing but radio silence from St Modwen since that.Still waiting on that bathroom floor to be replaced... was supposedly booked in by St Modwen 'URGENTLY', I don't believe St Modwen know what urgent means.Supposedly a new Head of Customer Service for the South West Region was appointed and has been CC'd on all emails, but has only ever replied once with a blanket response and generic phone call, but as usual no follow up actions ever taken.EDIT: 14/02/2023 New year, same old St Modwen.Still waiting on work to be completed. Still never received an email without chasing up. A company that works to the bare minimum it can get away with and not a touch more. Very often just goes not responsive or never follows up with a "I'll get back to you". Seems to be common with all Customer Service Managers at St Modwen as this is the 2nd or 3rd we've dealt with and the situation has only got worse.Update: For anyone looking to actually get a response, it seems like this is the best place to kick things off again, although never greatly. Within 24 hours of editing this review and near 2 months of no response over email, we've had the customer service manager arrive at the property asking if everything is alright? Surely if they've been told to check a property they should at least be aware of any open issues prior, or at least give some expectation a visit was happening. Supposedly things are going to be finished up soon, will believe that when I see it. Experience has been well below 1 star.And no surprise... after the surprise visit none of the promises were followed up on the next day as stated by the Customer Service manager. 🤣

Josh · 17 February 2023

★★★★★ 5/5

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St Modwen Fairways dev Stafford

I have bought a house from St Modwen at the Fairways Development at Stafford. I am a first time buyer and I was a bit cautious with what my new house and customer service would be. The built quality proved to be above my expectations - some minor fixes had been noticed while doing the snagging list and after few months living in the house but the developer, under their 2 year warranty period that they offer, was happy to resolve all issues (many thanks to Gemma and the rest of the team). Everyone, from the selling hub (especially Julie) to the customer service was super kind and helpful with my enquiries. I am recommending them to anyone looking for a new house.

Apostolos · 10 February 2023

★★★★★ 5/5

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Our first home

Great customer service and a great quality home👍. 10 out of 10 would recommend. We had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Specifically Rachel while she was still working in the office at Stafford and Julie were great throughout the whole purchase and Stuart has helped a lot with dealing with the snags since moving in. Would recommend buying a house with st modwen 👍👍

Ben · 9 February 2023

★★★★★ 5/5

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John. Stillwater

John at Glan Llyn Stillwater has been responsible for resolving our snag list since we moved into our property. We have always been delighted with the work he has undertaken and always hope he is assigned when st modwen send someone over. He always has a friendly attitude combined with his knowledge to fix anything has been one of the best parts of dealing with st modwen.

Matt · 21 January 2024

★★★★★ 1/5

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St Modwen Homes put MY LIFE AT RISK! DO NOT BUY

You can ignore me… but I have taken this further!First-time buyers - BEWARE!To get straight to the point, these people put my life at risk with a faulty door lock. For about a week we struggled with locking and opening the door which was a complete hazard. The Senior Project Manager told me that I was not lifting the handle properly after 6 weeks, insulting my intelligence. I could not get into my property. I had to call an emergency locksmith. Turns out the lock was actually faulty and had NOTHING to do with the handle. The door is also swollen and the top is larger than the bottom! Despite raising my concerns about the fire hazard and putting my life at risk, no one has returned to plane the swollen door. This remains a fire hazard as the door gets stuck when entering and leaving. I am now having to consider temporarily leaving my home in order to protect my life whilst I arrange for someone to fix it, at my expense, which I should not have to do! I have been waiting over 2 weeks, 2 weeks too long. The job was formally logged by their emergency service, and after clearly informing me someone would attend, I’m still waiting! My correspondence has been completely ignored and they have now breached their 24hr acknowledgment by 2 weeks!You haven’t seen nothing yet…From day one, nothing but problems. I was told a number of lies to secure the sale and before completion they changed a lot of items within the home which differed to the home, original plan and spec I was purchasing. Most of which were deciding factors in my purchase!When I first walked into the home, I burst into tears. It was too late to pull out. On the day of completion, I waited 1 hour and a half for someone to come and complete my ‘Welcome talk’ and go through important documents with me. No one turned up after I was told someone would be with me within 15 minutes! It was subsequently rearranged the following day. A number of issues were identified and we were given 7 days from receiving the keys to identify snags, despite not moving in for a further 2 weeks, after which I found significantly more problems. The home has an absolute terrible finish, poor quality and rushed. I have taken many images and will be taking this whole matter further. I was made to sign the faults they could fix under duress, whereas the others would take more time. The project manager informed me I would be contacted regarding a survey asking me how they have done and he asked me to leave them positive feedback which would help them out. HE ASKED ME TO LIE! Of course I did not, I was open and honest and subsequently contacted asking if I would be happy for a Director to call me to discuss my concerns. TO DATE, NO ONE HAS CALLED ME! What is even more shocking is when I explained this to my neighbours they confirmed they were asked to say the same thing. One of the neighbours actually said they also left honest feedback and someone subsequently attended their home to say they “got a boll**king” for it. Why would you try to make a resident feel bad about this?! Shocking!In a way, I was pleased to learn it was not just me to had suffered significant problems to their property. These are peoples homes! The dedicated Customer Manager is useless and does not value customer service. She had me waiting at home all day awaiting works for a “job she had booked” and NO ONE TURNED UP! They do not value customer service, particularly of homebuyers who have worked hard for their living. After sales is terrible. I have been robbed!STAY AWAYDO NOT BUYSAVE YOUR MONEYGO ELSEWHERE LISTEN TO THE REVIEWS! I wish I did, they have absolutely ruined my home buying experience, ruined my first Christmas in my new home and have completely caused me unnecessary distress and expense!Update:Former review prompted door to be fixed. Gentleman who was very pleasant advised the wrong paint was used for the door. It gets worse! Going legal

Unhappy · 8 February 2023

★★★★★ 5/5

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We recently moved onto the Cofton…

We recently moved onto the Cofton Grange development.From the start we had a great experience with the sales team Wendy and Jayne who helped us through all the stages. Our house is everything we could of hoped for. Lizzy was very welcoming and helped us with any queries we had. Also Nab the site manager has been great with solving any issues quickly and goes above and beyond for helping us with the house. Very much recommend buying a house from St. Mowden

Grace · 6 February 2023

★★★★★ 5/5

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I recently have moved onto the Cofton…

I recently have moved onto the Cofton Park estate on Hodington Way, Jayne made the experience very smooth and ensured I was kept informed throughout the entire process which was a blessing knowing how quickly things can move with solicitors etc.After moving in, the customer focused experience has been second to none, Lizzy got in touch with me to ensure everything was as expected, and any issues that has been raised was always dealt with promptly by Nab onsite. A well worthy 5 stars, thanks to everyone at the team at St Modwen for making what was a stressful time a seamless stress free one!

Daryl · 3 February 2023

★★★★★ 5/5

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Me and my partner moved into a plot on…

Me and my partner moved into a plot on Hodington Way. The whole process was really smooth and the team were very engaged in ensuring we had everything we needed.Gemma was especially helpful when we first moved in. She answered all of our questions and sorted out any issues we had very quickly. It was never too much hassle and she was only ever a text message away. We really appreciated that and it made the move feel very stress free knowing we had her available. Couldn't recommend enough.

Keir · 3 February 2023

★★★★★ 5/5

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My lovely new home

Moving into my St Modwen house on the Fairways was a great experience.Julie in the sales office was very helpful and made my move stress free. The home demo with Stuart and Rachel was brilliant and so helpful before I moved in. When I moved in I had a few snagswhich Gemma dealt with. When I text Gemma she got straight back to me and sorted them very quickly. All the team at St Modwen go above & beyond to help you. I would 100% recommend a St Modwen home to everyone.

Jackie · 31 January 2023

★★★★★ 5/5

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Highly recommend We moved into our new home in April 2022…

We moved into our home in April 2022 and from the start right up until today we have had excellent customer service from the Fairway Team. Julie in sales kept in touch regularly supporting us with every step in buying our new home; Gemma and Matt who were second to none in supporting us once we had moved in, Gemma showing us around our property prior to completion and following up any queries we had once we’d moved in, acting on them quickly and efficiently. Customer services always answered emails and followed up our snagging list quickly, everything we brought to their attention has been solved. Thank you Team Fairway!

Gill · 28 January 2023

★★★★★ 5/5

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St Modwens, Fairways Stafford

Re St Modwens Homes, Fairways Stafford. We purchased our 5 bed home in September 2022 and have had a lovely experience with the sales team (Rachel / Julie), Site Manager Stuart and Customer Service Manager David. In terms of snags, which are expected in a new build - we have had nothing major and any small issues have been dealt with promptly and sorted within a decent time frame and to a good standard - also nothing that would put you off buying a new home! We are really pleased with our new home and the service offered to date. Customer service always responds to emails and timeframes are adhered to - it is a shame to read some of the other reviews saying this is different for them at other sites. Having spoken to other familes on the site, they have had a similar exprience to us (so perhaps the negative review are site specific?). The Site Manager Stuart has been fantastic in his approach of not forgetting customers who moved in six months ago, rather than just focusing on people just moving in. Our Customer Service Manager David is always happy to touch base and ensure we are still happy six months in! As is Courtney in the Customer Service Team who we deal with via email. My only advice would be for any snag touch ups, request St Modwens own experienced technicians, rather than the outsourced technicians! Overall, a very safe and concious house builder, who values customer service.

JS · 27 January 2023

★★★★★ 5/5

Trustpilot

Mihail Bujor is a legend

Mihail Bujor is a legend. His work is impeccable, he’s very knowledgeable and he is very friendly. He goes above and beyond to make customers happy. He’s been round several times to cover up work been done on walls/ceilings and tix damaged skirting boards. Once he’s done everything looks brand new. St Modwen are lucky to have him and should give him a raise!

Tom · 13 February 2024

★★★★★ 5/5

Trustpilot

We’ve been to lots of other new builds…

We’ve been to lots of other new builds in the area and we’ve been made to feel insignificant at another developer. We then went to St Modwen office at Glan Llyn in Newport and were made to feel very welcome. Loved the homes, the public open space etc. They offered us lots of options, answered every question and we’re not the easiest to please. We might not be buying right now as we would prefer to wait. We will 100% be coming back to buy when we are ready. People by from people, Simon, the gentleman who was there was great! His colleague Helen was also very helpful. Thank you again and we will see you soon :)

Lara · 25 November 2022