Newfield Estates Durham reviews in Newton Hall

★★★★★ 1/5

Google

This review concerns my former landlord, Anthony De Lacey, whose property I rented through Newfield Estates. My experience was extremely distressing and demonstrates serious misconduct and unsafe living conditions. The landlord was verbally abusive, unprofessional, and discriminatory. He repeatedly harassed me to the point of tears, questioned my intelligence and sanity, made ableist comments, accused me of faking my disability, telling me to to “grow up” once I disclosed it. He made personal inappropriate comments, was sexist, and created an environment where I felt unsafe expressing my identity as an LGBT+ tenant. He repeatedly entered the property without notice, which is illegal; I only discovered this via security cameras I had to get due to feeling unsafe. He also insisted on coming monthly, which is not allowed. He came to inform me he intended to evict me just before Christmas, was extremely verbally abusive, and left me in tears. A Section 21 “no-fault” eviction notice was issued in the new year. The property was in severe disrepair. One wall was made of chipboard. Glass was smashed in a window when I moved in. The house was thick with dirt, dust, and cobwebs and infested with spiders, woodlice, and slugs. I would get piles of woodlice daily. He dismissed these issues, telling me to “embrace nature.” There was severe mould, damp, cracks, leaking ceilings, and fallen roof tiles. Windows were in poor condition and he refused to replace them unless I agreed to an illegal rent increase. The boiler, dating from 1997, broke down repeatedly, rattled constantly, and was extremely expensive to run. Almost everything in the house either broke or was breaking during my tenancy, requiring repeated repairs. It was so cold inside I could see my breath, yet he refused to do anything about mould, instead instructing me to leave windows and doors open in winter. He treated me with contempt and rudeness, laughed at the issues in the property, questioned my sanity, and refused to deal with repairs. He also frequently complained about past tenants. Neighbours later confirmed that the property had a very high turnover rate. A medical professional has confirmed that I developed PTSD as a direct result of this experience, and I frequently experience flashbacks. I have extensive photo and video evidence documenting the damage, disrepair, infestations, and unlawful conduct. Most photos were taken on move in The landlord and the agency failed to provide safe, habitable accommodation and allowed harassment, discrimination, and illegal conduct to continue. Tenants deserve lawful, respectful treatment and a secure home, none of which was upheld here.

Vicki · 14 February 2026

★★★★★ 5/5

Google

Fantastic service from Newfield in the sale of my late parents’ house. Tom did all the viewings and went above and beyond in the sale of the house. There were a lot of viewings in the end but this was no trouble for Tom and he was instrumental in selling the house. A great service and would highly recommend.

Jennifer · 14 March 2026

★★★★★ 5/5

Google

Newfield Estates recently sold my late Mum’s house for us. We met with Tom in May before we put it on the market to get a rough idea of value and discuss any work that might need doing. His market knowledge about the Newton Hall estate is incredible and he gave us honest feedback and suggested next steps. He discussed what work might improve the property and aid the sale and what not to do as well. When it was ready to go up for sale we met again with Tom and another local estate agent. Again he impressed us with his friendly matter, straight talking and honesty. His fees are easy to understand and with no hidden extras. My brother and I as executors of Mum’s will both live out of the region. This was not an issue for Tom and his communication was excellent. The simple solution of setting up a what’s app group between the three of us kept us abreast of any viewings or offers through messages and calls. He priced the house well and we received an offer within the first week. We had a target completion goal of ‘before Christmas’ - the other local estate agent said that wouldn’t be possible and we should plan for February. Thanks to Newfield Estates and a bit of good luck we just completed on 12th December. He managed the process from start to finish and the single point of contact made everything easy. Tom is absolutely the best estate agent I have ever used, not being from the area I just wish he had offices nationwide so I could use him again! Not only does he do his job well but the level of personal service means it’s done wit, warmth, respect and kindness! Can’t thank Newfield Estates and Tom enough! Just the best of the best!

Fi · 14 December 2025

★★★★★ 5/5

Google

The very best estate agents I have ever used and I have moved home many times. Exceptionally professional, extremely accessible at any time, great market knowledge, exceedingly friendly and helpful.I felt like I was speaking to a friend who was giving me sound advice. Thank you very much for your excellent service and helpful advice. Very well done to all of you, and best wishes for the future, you helped me achieve buying my dream home.

Lynn · 24 March 2026

★★★★★ 5/5

Google

We sold and purchased the property with Newfield Estates agents. The service was provided at the very high standards. Tom was always available when needed and he went above and beyond to ensure nice and smooth move. Would definitely recommend Newfield Estates.

Eugeniu · 14 November 2025

★★★★★ 5/5

Google

Fantastic service from our initial enquiry until we picked up the keys. Tom was efficient and a very friendly guy. Nothing was too much trouble and the entire process was explained to us as first time buyers. Would not hesitate to recommend Newfield Estates for their professionalism and commitment, both qualities that are becoming harder to come by today.

Mark · 14 December 2025

★★★★★ 5/5

Google

Fabulous service from Tom and the team at Newfield. Would highly recommend. I’ve had dealings with several estate agents and Newfield are most definitely the best. Can text them any time and get a response even outside of working hours, and whenever I called in the staff made time for me, answering queries and providing helpful advice.

Katy · 14 December 2025

★★★★★ 5/5

Google

An excellent, local service. From the valuation through to the final sale Tom was helpful, available and kept us well informed. A recommended choice with very helpful local knowledge.

A · 7 April 2026

★★★★★ 5/5

Google

Tom showed me several properties, he asked what my wish list was, he kept in touch, often showing me properties that were just about to come on the market. He suggested the house I bought although I had seen it online, he was very informative about the house and the sellers situation. I love my new house, I’ve only been in it 3 weeks but it already feels like home. Tom just “got me” and knew exactly the kind of property I wanted. Thank you for all your help, guidance and patience (oh and dropping my new house key off which was a great help on a stressful moving day) I received a fantastic service, I would definitely recommend Newfields and I wish you all the success for the future.

Angela · 22 September 2024

★★★★★ 5/5

Google

We chose Newfield to sell our home recently and could not recommend them enough. Tom was brilliant from start to finish, always helpful and reliable. Tom sold our home within 2 weeks! Our move was far from straight forward, Tom was there for advice and guidance throughout. Very grateful to Tom, Helen & Hannah from Newfield. Thank you!

Lauren · 4 July 2025

★★★★★ 5/5

Google

Tom has been absolutely fantastic throughout the sale of my property - having just completed today ! Honestly cannot thank Tom & Helen enough for everything they have done. Throughout Tom provided sensible & logical advice, something which I had seriously lacked from a precious agent I had marketed with! Communication is always quick & you are kept in the loop at every stage. Would absolutely recommend. Thank you for all you have done for me 😊

Kassie · 8 October 2024

★★★★★ 5/5

Google

Newfield Estates were the selling agents for a house we bought. Tom was always friendly and approachable, negotiating with the seller to settle on a fair price agreeable to us both, and finding answers promptly to any queries we had. He even visited the property to take pictures of the gas meter after our surveyor failed to find it! His knowledge of the local area was very helpful, and made us feel confident in the purchase. Although he was away when we picked up the keys, his colleagues were friendly and helpful. As positive an experience as it could be, from a buyer's point of view.

Michelle · 19 August 2024

★★★★★ 5/5

Google

We had a great experience buying our home. Tom was extremely friendly, knowledgeable, and always happy to help. He provided good information at every stage, making the whole process smooth and fast. Highly recommended.

Asim · 14 January 2026

★★★★★ 5/5

Google

We sold our house within a week with Newfields. Tom and the team provided excellent customer care and service to my wife and I throughout the whole process often going over above replying to messages promptly outside of normal office hours …

Paul · 14 October 2025

★★★★★ 5/5

Google

From the first discussions with Tom, I had complete trust that Newfield's were the right agency to look after my late mum's house sale. Everthing was left in their hands, including facilitating viewings for us, and there was never anything other than satisfaction with house the sale was managed. The fact we had very little to do throughout was exactly what we needed at what was a very difficult time, and the team at Newfield were great at taking all the stress out of the process.

Dave · 29 March 2024

★★★★★ 5/5

Google

We sold our property and purchased through Tom and Helen at Newfields. We couldn't recommend them enough. They have been nothing short of fabulous in all their dealings with us. Have went over and above. With fantastic communication, guidance and support to help ease. What is always stressful situation, moving homes. A massive Thank you for everything from Tony and Ashley.

Anthony · 2 November 2024

★★★★★ 5/5

Google

Tom was very helpful and made the process of buying our first home a lot easier. He gave us advice and helped us find exactly what we were looking for. …

Caitlin · 14 October 2025

★★★★★ 5/5

Google

We used Newfields to both sell and buy our home. Tom has been fantastic throughout, always available for me to contact and very reassuring when I was stressed. I couldent recommend this estate agents enough and I would like to say a big thankyou for going the extra mile to help get the process through as quick as he could.

Samkat · 1 October 2024

★★★★★ 5/5

Google

I recently sold a property through Newfield estate agents and was extremely happy with the service they provided. They were on hand to do the viewings as I could not be there to do this. Tom went that extra mile to be at the property and take final meter readings and he made it a painless experience. I would highly recommend Newfield estate agency.

Lorraine · 27 July 2024

★★★★★ 5/5

Google

Highly recommend Tom and his team.The valuation was fair and reasonable and within our expectations .Tom carried out the viewings, gave us feedback on all and we had a secured sale within 2 weeks ironically it was the first viewing that purchased as Tom found a buyer for them in a few days. Newfield estates have a great knowledge of Newton hall estate and the surrounding areas.

Peter · 28 May 2024

★★★★★ 5/5

Google

Tom and his Team went above and beyond anything we could have expected from them, taking full control of the sale of the property etc. I would have no hesitation in recommending this company. Thanks againTom for all your help.

Michael · 14 November 2025

★★★★★ 5/5

Google

We sold our house to the first viewers a couple of days.Tom kept us informed and reassured throughout the sales process which went smoothly.Would highly recommend this Company.

Stephen · 14 September 2025

★★★★★ 5/5

Google

We recently sold our family home of 28 years through Newfield. Tom, the Director, was very helpful throughout. Pre-marketing, he helped us identify and prioritise things to be done prior to putting the property on the market. The property is a bit of a one-off and Tom's research and advice on marketing and the asking price was sound. The property sold quite quickly but Tom kept us informed throughout the lengthy conveyancing process and offered good advice on the offers we received. One piece of real added value was that he stepped in directly with our buyers to help both sides get through a last minute hitch two days before completion. We have sold other properties in Durham in the past few years and our recent positive experience with Newfield was in marked contrast to that with some of the other local agents. My wife and I are both fully satisfied with the service we have received from Newfields and are happy to recommend them to others.

David · 8 March 2023

★★★★★ 5/5

Google

Tom and the team have been brilliant - always willing to help and be on hand for everything we’ve needed throughout the process

Jonny · 14 October 2025