Trusted Agent profile · Newton Abbot

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Simply Green Newton Abbot reviews

4.9

★★★★★ Excellent

285 reviews across 2 platforms

88 Queen Street, Newton Abbot, TQ12 2ET

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Simply Green's office in Newton Abbot, at 88 Queen Street, is rated 4.9 out of 5 across 285 reviews on two platforms, including 277 Google reviews rated 4.9.

Google logo

4.9 / 5

277

Reviews on Google

This office

Facebook logo

5.0 / 5

8

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Newton Abbot office, from every platform, shown as written. First names only.

1/5

Google

We recently had a sale agreed through this agency however they neglected to make us aware of service charges associated with the house in question. Had we been made aware, we would never have had made an offer on the house and subsequently lost money instructing solicitors and applying for searches. After questioning the agent they said that they didn't have much information on the charges (then recited them perfectly), they were sure they would have mentioned them on the viewing (if they had we wouldn't have offered initially) and that this was common with the type of property. We had absolutely no idea about any of this and with me being a first time buyer, I would have expected complete transparency from the agency I was dealing with. After scouring rightmove I can see that it's commonplace for agents to mention service charges in their adverts so this was a choice not to and felt dishonest. After terminating the purchase, the property has since been re-listed and they have once again neglected to mention the service charges totalling almost two thousand pounds a year. When I made it clear that I was disappointed in how we had been dealt with and felt that they had been dishonest with us the reception I received was rather unpleasant and I have received no contact whatsoever since. All I would say is if dealing with this agency just make sure to dig into any particulars about the property in question as they are not forthcoming with all information pertaining to certain properties they advertise.

Bethany · 17 May 2025

Agent replied · 17 May 2026

I'm sorry to hear of your experience with our Clitheroe office. I have checked our records and can see that the offer was accepted on 23/01 and following our checks the memorandum of sale was issued to your Solicitor on 27/01, all the documents pertaining to the service charge were with the vendors solicitor at this point. You were made aware of the change when your solicitor received these and contacted us on 5/02. The vendor did offer to pay for 12 months service charge as a good will gesture but you declined this offer, understandably as the charges would still be ongoing in future years. At this stage no mortgage survey had been carried out and no mortgage offer issued. Most solicitors would not order searches until after the mortgage offer has been received so if you have paid for these your solicitor should hopefully still be holding any money you have paid to be utilised on a future purchase. If however they have been ordered and paid for we may be able to ask the future buyer of the property if they would like to purchase them from you to avoid you being out of pocket. In the meantime I will speak to the team in Clitheroe to update the listing accordingly and to the member of staff who carried out the viewing, as this may be a training issue that needs addressing, to avoid this happening in the future. If I can be if any further assistance please contact me. Kind regards Jo-Anne Blow Director

5/5

Google

I just want to say a massive thankyou to Harriet at stones young! What an amazing person! From the viewing of the property to then putting offers in, she has been a dream and been so helpful and has gone above and beyond to assist and help! Unfortunately we didn’t win the house due to another offer being accepted, however I just want to say what amazing customer service from Harriet and what a lovely person she is! Thankyou so much for everything!

Megan · 17 May 2025

Agent replied · 17 May 2026

Thank you so much Megan for your amazing review, so happy that you received such great service from Harriet! Sending best wishes from all the team at Stones Young Sales and Lettings

5/5

Google

Had a very good experience, i cannot recommend Mark enough as he delt with us and he was professional and an absolute pleasure to work with. He helped with everything, cant complain.

S · 17 May 2025

Agent replied · 17 May 2026

Thank you Shama for your great review. Sending best wishes from all the team at Stones Young Sales and Lettings

5/5

Google

Fantastic experience from start to finish from all at Simply Green. From the time Cameron came around to do the valuation, to Dave showing the people around the property and the whole team that kept us updated with everything going on. Simply Green made what is normally a very stressful time seem much easier. If I'm ever selling my new home they'd be the people I use.

Mike · 4 October 2025

Agent replied · 8 May 2026

Hi Mike!! Many thanks for the amazing review on us and the team. We really appreciate it. All the very best in your new home and thank you for using our services to sell and buy. Team SG.

5/5

Google

Vicki was fantastic and put so much energy into ensuring the sale completed. She took the time to call me regularly with updates and chased the chain throughout the whole sale - she was the only person who seemed to know what was going on most of the time and certainly had more of a handle of it than the solicitors

Jessica · 19 May 2025

5/5

Google

The Simply Green team always went above and beyond. I was able to speak to someone in the team and they would answer my question and concerns, this made the stressful process of selling my property less stressful.

Leanne · 11 May 2026

Agent replied · 12 May 2026

Thank you so much for your wonderful feedback, Leanne! We're thrilled to hear that our team was able to alleviate some of the stress during your property sale. At Simply Green, we strive to provide exceptional service and support to our clients, and it's rewarding to know we succeeded in your case. If you ever need assistance in the future, don't hesitate to reach out!

5/5

Google

Dave whale was always on hand to answer any questions during my first time buyer process and it really helped to make the whole thing a little less stressful!

Vanessa · 12 July 2026

Agent replied · 13 July 2026

Thank you so much for your wonderful feedback, Vanessa! We're thrilled to hear that Dave was able to assist you throughout your first-time buyer journey. Making the process less stressful is our goal at Simply Green Estate Agents. If you have any more questions in the future, don’t hesitate to reach out. Congratulations on your new home!

5/5

Google

Fantastic experience with Stone Youngs. Right from the beginning of the process when Jo Blow diligently and professionally undertook the initial appraisal and valuation process and Mark Winckley who provided an outstanding service throughout the entire sales process. He was incredibly responsive, always quick to reply to any questions or concerns, and kept everything moving smoothly. His professionalism and attention to detail made a huge difference. Would highly recommend without reservation!

Rachel · 17 June 2025

Agent replied · 17 May 2026

Thank you so much for your lovely review, sending you and your family best wishes for the future from all the team at Stones Young Sales and Lettings

5/5

Google

Can’t fault this estate agent who helped us to sell our rental property. Their app is great and keeps you up to date and they call you back if you have tried to get hold of them. Will be using again for future sales! Thank you.

Jacqui · 17 January 2026

Agent replied · 17 May 2026

Thank you Jacqui for your fabulous review, also pleased to hear that you loved the app! Sending best wishes from all the team at Stones Young

5/5

Google

My wife and I purchased our property through SYS&L, we dealt with Mark the whole process was seamless. Highly recommend them.

Nadeem · 17 May 2025

Agent replied · 17 May 2026

Thank you Dimmi for your fantastic 5* review, sending best wishes to you and your wife from all the team at Stones Young Sales and Lettings

5/5

Google

Professional and approachable throughout the process. Would definitely recommend

EJ · 5 October 2026

Agent replied · 5 October 2026

Thank you, EJ! We're thrilled to hear you found our team both professional and approachable. Your recommendation means a lot to us. We look forward to assisting you again in the future!

5/5

Google

We have no hesitation in recommending Simply Green after selling through them. All the staff were efficient, friendly & worked hard to get us a buyer in a difficult market.

Norma · 11 May 2026

Agent replied · 12 May 2026

Thank you so much for your kind words, Norma! We're thrilled to hear that you had a positive experience with Simply Green. Our team is dedicated to providing efficient and friendly service, especially in challenging market conditions. We appreciate your recommendation and are here to assist you with any future property needs!

5/5

Google

Excellent service! Always keeping me updated and responding to emails promptly. Thanks to Mark for dealing with the purchase.

Sarah · 17 May 2025

Agent replied · 17 May 2026

Thank you Sarah for your fantastic review. Sending best wishes from all the team at Stones Young Sales and Lettings

5/5

Google

The SY team were fantastic throughout, Mark was there to keep the chain on track ! Fantastic service

Josh · 17 May 2025

Agent replied · 17 May 2026

Thank you Josh for your 5* review it is very much appreciated from all the team at Stones Young Sales and Lettings

4/5

Google

Not having moved in 38 years this was a daunting process and it was a wobbly start but with help and advice and lots of chasing up solicitors etc from Andrew we got there. He is a great asset to the company . Always knew when we had any concerns questions he would follow though and get back to us.

Judith · 17 July 2025

Agent replied · 17 May 2026

Thank you Judith for your kind review, sending best wishes from all the team at Stones Young Sales and Lettings

1/5

Google

Rude no telephone manners, I called to ask if I can plan a visit to a property and after hearing what I said the phone was hangup, when I called second time straight after no apologies offered and spoken in unprofessional manner , don't know the name but was a man.

Steve · 17 October 2025

Agent replied · 17 May 2026

We are sorry to hear that you feel you didn't receive the service we would expect. We would welcome the opportunity to rectify any issues, if you would like to discuss this further please contact the office and speak to one our senior team.

5/5

Google

Extremely happy with the communication and service from Stones and Young. We had to sell our property whilst living away, I found the app extremely helpful for tracking viewings and information, they went out of their way for us in terms of organising the listing of the house, and always appeared ready and willing to help with any queries

Holly · 17 July 2025

Agent replied · 17 May 2026

Thank you Holly for your fantastic review sending best wishes from all the team at Stones Young Sales and Lettings

5/5

Google

They made the process relatively easy and stress free, everything was clearly explained and there was always someone reachable whenever needed. Dave was extremely helpful and kept us updated on everything going on. Any …

Paige · 8 October 2025

5/5

Google

We have just exchanged today on a property, just in time before stamp duty goes up! I don’t believe we would of been able to achieve this without the incredible help from Vicki at simply green. Nothing was too much to ask, she was so kind …

Megan · 8 October 2025

Agent replied · 8 May 2026

Dear Megan, Thank you so much for taking the time to review SG and especially your kind … More

5/5

Google

We both sold and bought with Simply Green and the whole team have been absolutely amazing right from the first time we met them. We decided to go with Simply Green straight after meeting Steve as he is so down to earth, informative and transparent. Vicki was incredible and provided so much support right up to completion. Nothing was ever too much trouble, even our endless questions! We could not have done it without her! Any time we phoned with a question there was a member of the team who was always so happy to help, and everyone was always very well informed, which made things so much easier. We would recommend Simply Green to everyone!

Chloe · 18 September 2023

5/5

Google

Professional, friendly, prompt, accommodating work. Special thanks to Jessica Wilcock

Tanya · 21 May 2025

Agent replied · 8 May 2026

Dear Tanya Thank you for the review. Really appreciate it. All the best.

5/5

Google

I can not recommend Simply Green enough for making the sale of my property very smooth with all communication being made very professionally, going above and beyond at each stage of the sale. Every step was discussed in detail and followed up with curtesy phone calls putting me as a seller at ease. Thank you Simply Green.

Hayley · 19 May 2025

Agent replied · 22 November 2024

Hi Hayley, Thank you for leaving such a lovely review and for using our services. We really appreciate it. All the best for the future.

5/5

Facebook

We couldn’t recommend Simply Green more, moving house is normally so stressful but Steve and Lucy made this a wonderful experience on their side. The service they provide is second to none. They are both very professional, know their work and kept us in the loop the whole way through our sale. We will defiantly be using them again in the future!

Lilly · 16 December 2021

Agent replied · 23 August 2025

Thank you so much!❤

5/5

Google

Simply Green has provided us with a most superb service. From the moment that we engaged Steve and his team to deal with the sale of our house, until completion, we were very impressed with the professionalism, care and attention given to …

Sal · 8 October 2023

Agent replied · 3 November 2023

Hi Sal! Many thanks for taking the time to give us a review. We really appreciate it and are glad you were happy with the service. … More

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