1/5
TrustpilotJUST GIGA BAD
Complaints are never dealt with. When going up to them with problems, they just avoid every single one of them. Unwilling to help with an extremely bad attitude, definitely deserve a negative mark
Trusted Agent profile · Newport
Martin and Co Newport reviews
★★★★★
992 reviews across 2 platforms
25 Bridge Street, Newport, NP20 4BG
Martin and Co's office in Newport, at 25 Bridge Street, is rated 2.3 out of 5 across 992 reviews on two platforms, including 148 Google reviews rated 3.7.
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleRating only, no written review.
1/5
TrustpilotLandlords want records of your savings…
Landlords want records of your savings etc,even when the landlord had the property you viewed set up for his 'friend' to let from the start????
5/5
GoogleI used Martin & Co, Newport to manage my rental portfolio for many years and found their service to be faultless. I would highly recommend them to local landlords without hesitation.
1/5
TrustpilotWorst letting agency ever!
Worst letting agency ever!! Just money minded people and don't understand the value of commitment and trust!! Will not recommend anyone to look out for their properties
1/5
TrustpilotArrived at the flat to be shown around
Arrived at the flat to be shown around, no one turned up to show me round despite making a 45 minute journey to get there, won’t be proceeding with them.
5/5
GoogleFantastic staff and a total pleasure to do business with. Very professional and nothing is too much trouble. Would recommend to any landlord and tenant looking for a property.
3/5
TrustpilotCommunication is really bad
Communication is really bad. You have to chase them time and time again. It takes a couple of phone calls before you finally get in touch with them.
1/5
TrustpilotNot trust worthy
Not trust worthy. Agents Don't care in providing good customer service.
5/5
GoogleHave received fantastic professional help from these guys on several occasions and will certainly be back for more strongly recommend this letting company thank you very much for everything
1/5
TrustpilotNo communication and very poor time keeping
Terrible. No communication - left waiting for 40 minutes for viewing with no answer from the office and no communication from the agent Umarr.Avoid these if you want professionalism or communication.
5/5
TrustpilotExcellent Chelmsford- branch
John Frost gives a professional, service, his communication is very good, and we highly recommend him as we won't hesitate to use his services again.
5/5
GoogleFirst time buyer and the agent I dealt with, Chloe Webber, has been fantastic throughout. Really informative, approachable and have no problem in recommending her or Martin Co.
1/5
TrustpilotCheltenham branch
I have received awful customer service from the Cheltenham office.A very disappointing and upsetting experience indeed. Please avoid at all costs!I will be writing a letter of complaint to the head office.
4/5
GoogleHave found Martin & Co very helpful in selling my flat, Neil and Claire in particular and would recommend them. They also were quite competitive with their price.
1/5
TrustpilotOutrageous conduct from lettings
Outrageous conduct from lettings , booking appointments to view and then letting the property, rude on the phone to boot!
1/5
TrustpilotThis was an excellent company.
This was an excellent company to deal with when they first came onto the market, they are now on a par with other estate agencies.
5/5
GoogleI've dealt with Martin & Co Newport for many years now, and have always found the team to be a pleasure to deal with. Would recommend highly!
1/5
TrustpilotThis letting agent is horrible
This letting agent is horrible. They charged me hundreds of pounds for minor dust on the flat skirting. Don’t deal with them if you don’t want to lose your deposit.
1/5
TrustpilotNot sure how they survive as a…
Not sure how they survive as a business. No customer service no one is interested or replies to emails or phone callsCalled into office last week no one could help
1/5
GoogleAsked for simple flat information (what was available in an area). Couldn't provide it over the phone, the person seemed lost.They said they would call right back.. still waiting a week later.
1/5
TrustpilotZERO STAR!
ZERO STAR!A careless company with no support and no response to complaints. They cannot handle the tenants and their approach is full of misinformation. Please avoid them!
1/5
TrustpilotWell I can say one thing they are very…
Well I can say one thing they are very consistent. Absolutely the worst company in the rental market.. Biggest mistake ever was to rent of this letting agent!!
1/5
GoogleVery poor customer service skills, made us wait for answers, when inquiring for a house we really wanted.. a division method to get other people in there quicker!!
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