Trusted Agent profile · Newport
★★★★★
992 reviews across 2 platforms
25 Bridge Street, Newport, NP20 4BG
Martin and Co's office in Newport, at 25 Bridge Street, is rated 2.3 out of 5 across 992 reviews on two platforms, including 148 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
1/5
TrustpilotGiles Mugford from Camberley Branch
Giles Mugford, Camberley Branch.Property: 2 Lower Canes, Yateley, GU46 6PYI put an offer of £290,000 on 26-May-2015. My offer was declined with the reason that my offer was lower than other offers. From land registry, I see that property was then sold for £271,000 on 18th Aug 2015. Wonder why?
1/5
TrustpilotRe your complaints
P. BOUCHER - reference you teview of 4/09 - Brighton Branch. If you want to reach out to me via Trust Pilot?
1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service, lied to multiple times and spoken to like dirt on the bottom of their shoe Do not recommend
5/5
GoogleI have been using Martin & Co now as a letting agents for the past 2 years and I have always found them to be very efficient in their searches for new tenants and managing my rental. I would highly recommend them to any landlord.
1/5
Trustpilot£25 for a 2 minute reference
£25 for a 2 minute reference is a joke....All about the money, customer service/satisfaction comes second unfortunately.
Hi Adam, We're sorry to see that you are not satisfied with the service received from a Martin & Co office. All of our reference checks are done by a third party supplier, these are very thorough checks and the costs from the supplier are passed along to the customer. If you would like us to look into this complaint in more detail, please let us know the local office you have used.
1/5
TrustpilotVery poor advice
Very poor. They seem rather incompetent and give very poor advice
5/5
GoogleFantastic service from Sarah and her colleagues at Martin and Co Newport. Everything that we asked was expertly answered and in a timely manner. We would massively recommend Martin and Co Newport to all work friends and family if they were wanting to rent
1/5
TrustpilotAll agents were rude
All agents were rude, inconsiderate and unprofessional. I am specifically talking about the branch on Essex Road
Hi Sofia,Apologies that you weren't happy with your experience with one of our offices. If you would like to speak with the Director of that office who can review your complaint further you can contact him on 020 7359 0800. Martin & Co (UK) Ltd
4/5
TrustpilotKerri from Martin & Co Westbury showed…
Kerri from Martin & Co Westbury showed us around a couple of properties this weekend. She was there early and super friendly and nice to deal with.
1/5
TrustpilotRenting nightmare
We reported damp in February and have only just been contacted back to say the damp won't be fixed as the landlord can't affordit. The fact that the letting agent think the landlord's response is reasonable just proves how much this company DOESN'T care!!
5/5
TrustpilotLesley Earl at the bebington office…
Lesley Earl at the bebington office couldn't have been more helpful. Kept us updated. We didn't proceed with the purchase due to personal reasons, however, our experience of dealing with lesley was a very positive one.
1/5
TrustpilotSo time came for the review
So time came for the reviewThe worst experience ever.The worst agency ever. They just want to take the money by finding a place and then they are awfullThey do nothing I totally do not recommend .Absolute rude and unprofessional
5/5
TrustpilotA massive thank you and well done to…
A massive thank you and well done to Emily, Tom and all of the staff at Martin and Co nothing was to much trouble they sold our property in a couple of weeks and we are now nearing completion, thanks again to all concerned.Peter and Christine
1/5
TrustpilotAwful in Birmingham
Awful in BirminghamKeep your flats!
5/5
TrustpilotMartin and co (Cardiff) 5*
I recently purchased a property using Martin and co (Cardiff branch). The service was wonderful, the people were helpful and friendly. They helped get the completion date moved forward and were there on hand when I needed them. I would recommend and use them again.
5/5
GoogleAbsolutely effortless using Martin & Co. Extremely good service and really friendly staff. My first time renting a property and I couldn't ask for more. Thank you for making the process ridiculously easy and facilitating my move.
1/5
TrustpilotDon't work with Tenants
Don't work with Tenants. Just the greedy landlords.
1/5
TrustpilotTerrible company - Avoid!
Terrible company that only care about money. Harassed us constantly and tried to accuse of things that were simply not true! They rarely respond to emails. Avoid this company at all costs! Worst 2 years of my life having to deal with these
4/5
TrustpilotHAPPY DAYS RECOMMEND MARTIN & COMPANY
I took out my frustration with estate agent! Completly my fault I couldn't find the street!I hv used Martin & Company in the past they hv always been professional and look forward to them finding me forever home!
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting, no care for anyone moving into their houses or flats, never have time to fix problems in property. They do not clean, or refurbish at all pre-moving in which I think is disgusting when they make so much money. Lazy and unprofessional.
5/5
GoogleI have dealt with Martin & Co for the past 10 years and I find them very reliable and professional at all times. The staff are always extremely polite and friendly and I am always happy to recommend them to others.
5/5
GoogleMy partner and I've been renting through Martin & Co for approximately 9 months now, and they've been great with us every step of the way so far. Staff are lovely, approachable people! We'd recommend them to future tenants! 👍 …
1/5
TrustpilotDreadful company
Dreadful company. Totally incompetent maintenance department. Do not reply to emails with regards to urgent repairs or any repair in fact. Fortunately, we are able to leave the property but some are not so lucky. Unprofessional letting companies like this should be struck off.
5/5
GoogleMy partner and I've been renting through Martin & Co for approximately 9 months now, and they've been great with us every step of the way so far. Staff are lovely, approachable people! We'd recommend them to future tenants! 👍 …
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