5/5
GoogleHighly professional and extraordinarily customer friendly. Thank you, Becky, a million times.
Trusted Agent profile · Newport, Wales
Verified
Crook and Blight Newport reviews
★★★★★
513 reviews across 2 platforms
67 Bridge Street, Newport, Wales, NP20 4AQ
Crook and Blight's office in Newport, Wales, at 67 Bridge Street, is rated 4.4 out of 5 across 513 reviews on two platforms, including 504 Google reviews rated 4.5.
About Crook and Blight Newport
"....we are not newcomers; our heritage means a great deal to us. Both James and George Crook have joined the business; ensuring that it will continue to offer a professional service based on family values. That's why we are one of the strongest names in the property business, doing what is best for our clients and making sure the vast range of advice we offer enhances the opportunity to sell or rent or invest with confidence with future prosperity in mind." - Richard Crook, Managing Director
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have had an incredibly positive experience, first with Anthony at the viewing and now with Becky who has been so helpful in guiding us swiftly and efficiently through the various processes. Most appreciated!
5/5
GoogleWas shown around a few properties by Anthony. Gave plenty of info about the properties and was transparent. Really great and friendly host. Thanks for helping me find my new home
5/5
GoogleBoth myself and my partner have had a brilliant experience with Crook & Blight when renting our first home. I would like to specifically mention Charlotte as she has been lovely and efficient with every contact we have had with her regarding the property. We would also like to mention Anthony, who met us at the property to sign the contract. He made this experience straightforward/a positive experience and he also had no issue with answering any questions that we had, as he understood it was a new experience to us. Overall, a extremely positive experience, would highly recommend them. Thank you all again.
5/5
GoogleHad a few problems at the start, but they came through and were excellent, George showed us around the property we were interested in, and was very honest and did not try and cover any faults with the property in question and had all the answers for questions we asked.
5/5
GoogleEllie-Mai was brilliant at organising our viewing. She was so flexible and it if it wasn’t for her being so accommodating we really would have missed out on this house. Will always recommend, thank you Ellie!
5/5
GoogleMy partner and I had a viewing in Newport today with Anthony, who was very welcoming and had good knowledge of the property and area, knowing when to show us aspects of the property himself and when to let us wander freely, which was greatly appreciated. Anthony also gave us information about the buying process as first time buyers and was happy to answer any questions.
Agent replied · 29 July 2023
Hi Joseph. Thanks so much for a great review! We will pass on your compliments to Anthony and we wish you all the best for your property search. Take care
5/5
GoogleGood support and friendly communication
1/5
GoogleNo issues with them until the landlord pulled out. Then they were unprofessional and quite frankly just rude. My situation was a bit tricky but unless they’re making money off you, they don’t care. Crook and blight is the perfect name for them. Response to reply: I think it is a fair review. When the application was rejected I fully understand why. However the fact that you started dodging my calls and not returning them as promised, is both unprofessional and rude. When I collected the refund, there was no attempt to talk about the application being rejected (which could have been done over the phone if you had the decency to return my calls) I was treated as an inconvenience. Also the fact you did not make any money off me is one of the points I originally mentioned, because that’s when you started being rude, when you weren’t going to profit. Nice attempt to save face though James :)
Agent replied
Hi Ieuan, We appreciate the feedback however do feel that the review is very unfair. We have a duty of care to protect our landlords and as your application was not acceptable, we could not recommend it and were fully supportive of the landlord’s position to reject it. As this is a public forum, we can’t discuss the case in any detail but as it was so quickly apparent that the application would not be successful, your payment was reimbursed and so we absolutely did not make money from your application, we couldn’t have been more fair. We wish you all of the best with your house hunting, James Crook & Blight
1/5
GoogleTried letting my flat for 3 months, highly unprofessional team, unable to responsibility, not to be trusted. Handed the letting to another agency in Newport.
1/5
GoogleNo issues with them until the landlord pulled out. Then they were unprofessional and quite frankly just rude. My situation was a bit tricky but unless they’re making money off you, they don’t care. Crook and blight is the perfect name for them. Response to reply: I think it is a fair review. When the application was rejected I fully understand why. However the fact that you started dodging my calls and not returning them as promised, is both unprofessional and rude. When I collected the refund, there was no attempt to talk about the application being rejected (which could have been done over the phone if you had the decency to return my calls) I was treated as an inconvenience. Also the fact you did not make any money off me is one of the points I originally mentioned, because that’s when you started being rude, when you weren’t going to profit. Nice attempt to save face though James :)
Agent replied
Hi Ieuan, We appreciate the feedback however do feel that the review is very unfair. We have a duty of care to protect our landlords and as your application was not acceptable, we could not recommend it and were fully supportive of the landlord’s position to reject it. As this is a public forum, we can’t discuss the case in any detail but as it was so quickly apparent that the application would not be successful, your payment was reimbursed and so we absolutely did not make money from your application, we couldn’t have been more fair. We wish you all of the best with your house hunting, James Crook & Blight
5/5
GoogleWe viewed a property with Crook and Blight. Anthony showed us around the property - he was great. Very informative and helpful with any questions we had.
1/5
GoogleI arrived minutes late for a viewing. My fault as it wasn't until I followed the sat nav that I realised I was in the same street, but the street was blocked off halfway way. Sadly I had no phone call to check if I was still arriving, and passed the estate agent at the end of street. If their vehicles were sign written I could have waved the guy down to stop him from leaving. The girl in the office was apologetic. I asked for the estate agent to be called back, but he had another appointment to attend. What could they do better? Call their prospective customers before leaving a venue rather than calling the office.
Agent replied
Chantelle, we do appreciate the feedback but from our point of view it does seem a harsh review. As you have said, it wasn’t our fault that you were late and it isn’t feasible to sign write cars just for these incredibly rare instances, many vendors actually appreciate the discretion of vehicles that aren’t sign written. We do wherever possible try to contact viewers before leaving however this isn’t always possible. Apologies for any misunderstandings and we wish you well with your house hunting, James Crook & Blight.
1/5
GoogleWe are extremely disappointed by the poor communication shown by Crook and Blight. We have been given every excuse on why we couldn't move into the empty house we had been accepted for with reasons including that Alice had annual leave booked, the landlord isn't replying to emails to book for an inventory or legal checks for gas and electricity. We had been asking time and time again for a time frame on when this would be done as I have a Double Mastectomy Surgery this month. Even after all the hassle we told them we are still willing to wait and try arrange the checks so that my partner and I could be together during recovery. Cancelling us moving into the property last minute was very upsetting to us both as we have Austim. You have wasted our time with the multiple viewings we have gone to, measuring spaces, saving furniture for our first rental together. You have shown absolutely no care for our situation.
5/5
GoogleVery efficient in getting in touch after making an enquiry and always offer viewings to properties they advertise
5/5
GoogleI've recently sold my property through Crook and Blight and I've dealt with the sales team, in particular George and Rhian and they have been nothing but helpful. They have made everything as smooth as possible. Would definitely use them again in the near future and will be recommending them to family and friends that want to sell.
5/5
GoogleCan’t thank Becky & Anthony enough for the excellent service they have provided for my property, from the set up to the moving in. Would highly recommend for property management.
5/5
GoogleI've recently sold my property through Crook and Blight and I've dealt with the sales team, in particular George and Rhian and they have been nothing but helpful. They have made everything as smooth as possible. Would definitely use them again in the near future and will be recommending them to family and friends that want to sell.
5/5
GoogleMoving to Newport was made easy thanks to Alice and other members of the team, she was very responsive and informative whenever we had any questions as it was our first time moving into a non-student property. Thanks! Luke
5/5
GoogleAnthony showed us around the property in a courteous & efficient manner & was able to answer all questions. Thank you Anthony. My parents also had a positive experience renting through Crook & Blight when I was younger.
5/5
GoogleEllie-Mai has been a true professional throughout my journey on buying an apartment. Diligent and patient throughout the whole process. Thank you
5/5
GoogleAbsolutely great experience with Crook & Blight!! The staff from both the sales team and rental team are brilliant.. First interaction was with James and I believe either Carys or Ellie then Anthony, Becky and of course the lovely Charlotte who had to put up with my long drawn out emails.. thank you so much for all of your help!! What a truly fantastic and very professional team!
5/5
Googleluke was great showing us around the property had all the info to hand that we needed. Even went out of his way to take us on a last minute second viewing after 5.30.
1/5
GoogleAbsolutely avoid these estate agents if you can. The estate agent they kept sending us with knew nothing about the houses they showed us which completely wasted our time and most of all tried to push for a sale ASAP and exchange contracts probably hoping we were in that much of a rush to not bother waiting for a surveyor because the house they were selling us has ASBESTOS. First time we tried to buy from them they didn’t even bother calling us to let us know our offer got declined, we only found out when we seen the house we bid for was Sold STC. I am absolutely traumatised and heartbroken to know how greedy and selfish estate agents are just so they can make a quick sale and get commission. My grandfather died inhaling asbestos and I am furious this is not taken more seriously! No wonder why they keep begging for you to leave a good review because they provide a terrible service.
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