Michael Graham Newport Pagnell reviews

★★★★★ 5/5

Google

I must say that the team at Michael Graham act most professionally at all times and I bought my flat from them a while back without too much stress and they have so far always found me good tenants and always been keen to assist when I need their help. Thank you all, Best regards, Richard H

Richard · 18 June 2018

★★★★★ 1/5

Trustpilot

A process made impossible due to their…

A process made impossible due to their poor sales skills, bad communication, dishonesty and appalling ignorance from management.We had agreed a sale on a property, out of the blue deep into the process when the things were moving along the agents rang up to say the sale is cancelled with no reason.If things weren’t so bad on their incompetence, then they rub salt into the wounds by selling the same property we agreed to buy to someone else for a lower price? Kind of at a loss at how bad this organisation is as you really can’t make up what they did… which cost us time and money.A disreputable business... one that had pleaded to have the original negative feedback removed, however in light of what has happened and the total ignorance from compliance manager, general manager… This will be a permanent feedback as they will not get away with their abhorrent behaviour.ABSOLUTELY stay away from this business, they can’t handle what they claim… trust me as I speak with experience that there are genuine sound estate agents out there and Michael Graham is not one of them.

Anwar · 9 July 2021

★★★★★ 5/5

Google

We used Michael Graham for the sale of our converted chapel in Newport Pagnell, the service we received was second to none. The communication was fantastic, we were always informed of anything the minute it came up. I would really recommend using them, and would they would always be my first choice for an estate agent.

Heather · 18 June 2018

★★★★★ 1/5

Trustpilot

Not well represented and dreadful sale process

We sold our property via the stony strafford branch recently. We must say that we are totally disappointed with the service we received. First, we felt under represented by the sale agent. She occasionally undermined our property from its location to the condition of the property even though our property is still within the NHBC warranty and built by a well known developer. Second, the vetting of the buyer is very poor. We were told at the eleven hour that the buyer is not able to afford the initial asking price after 5 months into the process. This leaves us no other choice but to meet half way with the buyer as we were very close to completing our new property purchase. Third, the sale agent constantly bother us to provide information to the buyer's solicitor even though it was clear that the buyer's solicitor has been very slow to response. Our solicitor has a transparent event logging system so we can see how quickly they have responded but the sales agent doesn't seems to understand it. Fourth, on the completion date, the sale agent kept asking if we are going to drop the keys at the office as though we have a choice. We don't understand why she kept asking the same question and refusing to meet us at the property.To be fair, the initial meeting with the senior manager has given us confident that we are in good hand however the sale agent who took over just made the whole process dreadful and painful to go through. We have used other local agencies before in previous sales and they have exhibit a much higher professionalism. We were definitely better represented by them achieving the asking price we wanted. We will not recommend this agency to anyone we knew. Paying more doesn't always mean you get the best value.

Chan · 22 May 2021

★★★★★ 5/5

Google

Magda and Gareth have been supportive throughout the whole house sale process, keeping me apprised of progress and next steps, chivvying on solicitors etc. A truly great level of customer service. Highly recommended. Thank you both for all your hard work.

Helen · 17 June 2022

★★★★★ 5/5

Google

I had a very stress-free experience buying my bungalow through Michael Graham in the Newport Pagnell office. All staff were very efficient and helpful. My thanks go in particular to Olly, who was my main point of contact, for being so friendly and professional in all my dealings regarding the property purchase.

Maureen · 18 June 2019

★★★★★ 5/5

Google

Good support on property sale!

Tamas · 10 October 2024

★★★★★ 1/5

Trustpilot

Michael Graham couldnt even be bothered…

Michael Graham couldnt even be bothered to come to the phone when we rang them with a new listing, when we asked to speak to an agent, we were told 'give us your address, we ll send you some terms and conditions over' by a person answering the phone. They must have so much business they dont need any more

Ms · 19 June 2023

★★★★★ 5/5

Trustpilot

Michael Graham Newport Pagnell

The people at Michael Graham in Newport Pagnell are very nice!

Rachel · 26 August 2025

★★★★★ 5/5

Google

Thank you to Madga and the team at Michael Graham Newport Pagnell. Very professional and comprehensive service for selling and buying.

Sophie · 17 June 2022

★★★★★ 4/5

Google

We bought our home through Michael Graham and the team there were very helpful and thorough. Olly in particular was extremely committed and at the end of our process put extra effort into making sure all the pieces lined up to get it all finalised. Recommended as a home buyer!

Chris · 18 June 2019

★★★★★ 5/5

Google

Really are the best estate agents! So different to others and they actually care about the seller and buyer! Not just after commission. Got back to us extremely quickly. Very helpful and if we were to ever sell or buy we would 100% Michael Graham’s again!

Kimberley · 17 June 2020

★★★★★ 5/5

Google

We have dealt with Michael Graham numerous times over the years and have never had a bad experience. All the staff are committed to customer service and work effectively and efficiently. Their professional service continues after an offer is accepted with a dedicated sales progression team. Highly recommended.

Verity · 18 June 2019

★★★★★ 1/5

Google

TENNENTS BEWARE!!!!!! I’ve rented for over 10 years, these are by far the worst agent I’ve dealt with. Very unprofessional withholding clients deposits without informing them of why. Forcing my family to leave during covid 19, moving new tenants in Without correct property checks and procedures being followed. Stay well clear as a letting agents they bend the rules to suit them. Greedy selfish business who hides all the bad reviews from the site of the public.

Clairr · 17 June 2020

★★★★★ 1/5

Google

Take a step back into feudal England with these two-faced robber-barons. Sure, they'll butter you up for a sales commission, but they'll treat you like a peasant if you're renting! Sins include: attempting to prevent a tenant from changing energy supplier (illegal when the tenant pays the bills), blackmailing for reference fees without prior agreement, quoting the landlord then admitting landlord was never contacted, accusing tenants of "hiding something" when they exercise their right to withhold personal information, grubbing after "increased" rent - later found to be in error (no apology), ignoring complaints, and being curt, entitled, even nigh-unintelligible in correspondence. Perpetrators: senior employees including manager/s and director/s. Stay classy, Michael Graham!

Jake · 26 August 2018

★★★★★ 5/5

Google

Very efficient, each agent came round to see the property prior to any viewings so they knew about the house and could answer any questions potential buyers may have had. Gave great advice on how to attract buyers and make your property stand out.

Nicola · 17 June 2020

★★★★★ 1/5

Google

Take a step back into feudal England with these two-faced robber-barons. Sure, they'll butter you up for a sales commission, but they'll treat you like a peasant if you're renting! Sins include: attempting to prevent a tenant from changing energy supplier (illegal when the tenant pays the bills), blackmailing for reference fees without prior agreement, quoting the landlord then admitting landlord was never contacted, accusing tenants of "hiding something" when they exercise their right to withhold personal information, grubbing after "increased" rent - later found to be in error (no apology), ignoring complaints, and being curt, entitled, even nigh-unintelligible in correspondence. Perpetrators: senior employees including manager/s and director/s. Stay classy, Michael Graham!

Jake · 18 June 2018

★★★★★ 5/5

Google

Simon and his team are very knowledgeable in the Local Area. They are also very helpful and accommodating, and I would recommend Michael Graham to anybody who is seeking an Estate Agent.

Darren · 18 June 2018

★★★★★ 5/5

Google

What is my House worth ? I recently had a requirement to know the value of my house as I was thinking of possibly selling and moving. There are so many Estate Agents around that I was unsure who to contact. I had noticed that around my village and surrounding areas there were many houses for sale with "Michael Graham" for sale signs, and I also noticed that they all seemed to sell fairly quickly, so I decided to contact my local Michael Graham office in Newport Pagnell. A Mr. Simon Gates came out to see me. He was very courteous and helpful, and he made a thorough inspection of my house, garage and garden. He pointed out several features that my property had as an advantage for prospective buyers and when he told me what I could expect it to be sold for I was pleasantly surprised when he quoted such a good price for it. At the moment, my circumstances have changed, and I will need to remain in my present house for a little longer, but when I am ready to sell I shall have no hesitation in contacting Michael Graham again as I have every confidence they will do a good job for me.

Stephen · 18 June 2018

★★★★★ 5/5

Google

When selling our house Michael Graham made the process as smooth as possible, Magda was excellent and ensured we were up to date and our sale progressed as it should

Rachel · 18 June 2018

★★★★★ 5/5

Google

A top team. Professional, friendly and above all very good at their job! Whilst we have moved out of the area we would contact the team at Michael Graham before anyone else if we were buying or selling in Newport Pagnell

Thomas · 17 June 2020

★★★★★ 5/5

Google

This turned out to be a more complicated purchase than we first thought. However, Magda, Simon and Olly have been incredibly supportive and responsive throughout, and we are very grateful for their help and understanding. Contracts exchanged at last! Thanks to everyone involved.

Audrey · 18 June 2019

★★★★★ 5/5

Google

We found Michael Graham very professional - all the agents who carried out viewings were very knowledgeable about our property, and were also very friendly. They followed through after we accepted an offer to ensure that the sale went though as quickly as possible.

Dick · 18 June 2018

★★★★★ 5/5

Google

We are so pleased that we sold our house through Michael Graham. Their service was impeccable throughout, with great attention to detail, always kept the process moving and ensured that we were up to date with progress. Their valuation was spot on and if we had gone with one of the other agents we would have been thousands of pounds out of pocket, plus the house sold in 10 days. Really nice people as well!

Charlie · 18 June 2018