Jackson Stops Newmarket reviews

★★★★★ 5/5

Trustpilot

Great advice and service from the whole team

Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.

Martin · 20 January 2023

★★★★★ 5/5

Trustpilot

Extremely impressed

I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!

Melanie · 12 March 2021

★★★★★ 5/5

Trustpilot

Fantastic Service!

We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!

Rachel · 29 September 2023

★★★★★ 5/5

Trustpilot

This sale of our home in Carlyon Bay…

This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.

Sir · 14 June 2021

★★★★★ 5/5

Trustpilot

A great team - informed and efficient

The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.

Richard · 10 September 2024

★★★★★ 5/5

Trustpilot

I have had a difficult experience with…

I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.

Patsy · 12 June 2024

★★★★★ 5/5

Trustpilot

Jackson Stops sold our house for us…

Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.

Mr · 11 August 2023

★★★★★ 5/5

Google

The care and consideration given to us by both Samantha and Emma was outstanding and raised the bar from the quality provision of a professional service to a service of excellence. Grateful thanks to Jackson Stops for all their support

Sarah · 27 June 2024

★★★★★ 5/5

Google

Ever since moving in to our new place, Chloe and Michelle have been super helpful, always getting back to us really quickly to any issues or queries we may have - it's all gone so smoothly!

Sean · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling sales experience

Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.

Bridget · 3 August 2023

★★★★★ 5/5

Google

We would like to thank the team at Newmarket for the excellent support and professional help we received when selling our house. You made the process as smooth as possible and also kept us well informed. A special mention to Ed who is so focussed on customer care and goes out of his way to help in any way he can. Thanks you all so much. Would highly recommend Jackson Stops if you are thinking of selling a house and live near Newmarket.

Anne · 11 June 2019

★★★★★ 5/5

Google

Big "Thank You" to Lottie and the team. Buying a house can be such a daunting experience, but it can be a smooth process if you have competent people like Jackson-Stops, Newmarket at your side. From our very first contact to actual completion, they have been nothing but helpful, responsive, flexible to accommodate our busy schedule (including the weekends) and effective in dealing with the different stakeholders. Once again, many thanks for helping us along the way to getting the keys to our new dream house!

Andrei · 11 June 2019

★★★★★ 5/5

Trustpilot

Excellent valuation service and after…

Excellent valuation service and after care, Anthony was polite and courteous

Mr · 26 April 2024

★★★★★ 5/5

Trustpilot

Excellent

As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area

Neil · 23 November 2023

★★★★★ 5/5

Trustpilot

Really helpful and friendly

Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.

Guy · 9 March 2021

★★★★★ 5/5

Trustpilot

Jackson Stops (Woburn) - Excellent Service

I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.

Daniel · 7 July 2025

★★★★★ 5/5

Trustpilot

I would highly recommend Jackson-Stops

I would highly recommend Jackson-Stops as an Estate Agent in the Reigate and surrounding areas.From the first initial meeting at our property to the final phone call following completion, Jackson-Stops were very professional and efficient. Everyone involved knew exactly where we were during the sales process, this reduced the stress of selling and purchasing a house. The success to buying a property involves all stakeholders working together to achieve the right outcome. Jackson Stops, and in particular our agent Chris, made sure that this took place. They had no problem making follow up calls on our behalf or liaising with Solicitors and other agents within the chain. I have to say, Jackson-Stops definitely went the extra mile for us! From Ryan

Ryan · 12 September 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague !

We've just had an extremely unsatisfactory experience with this supposedly high end company. We invited the Northampton office to visit us with a view to marketing a high value rural property. After a very successful and pleasant visit we waited for our Marketing Appraisal , and we waited. The other 2 companies we invited to visit both responded with reports inside of a week. Now, precisely a month later we are still waiting on a report from JacksonStops! To add insult to injury, both my brother and I rang the gentlemen concerned and were assured our report was in progress. On my final call I was assured it would be me the next day by noon! I was assured he still wanted my custom and he was full of apologies for the delay. Yet still, we have no appraisal! This is not the way a professional company should treat a prospective client. Avoid the Northampton office, if not the whole company.

Giles · 9 September 2022

★★★★★ 5/5

Trustpilot

Outstanding

An absolutely outstanding, professional and friendly service from Toby at Jackson Stops in Lindfield, we can't sing his praises enough. He made the process run smoothly from start to finish, the viewings were done well with great enthusiasm and he ensured we had a strong buyer. He provides great advice and guidance and really takes his time to make sure things are done properly, to a high standard. He has a calm manner, good attention to detail and takes everything in his stride.

David · 7 September 2022

★★★★★ 5/5

Google

I’ve lived in Newmarket for 4 years and the Jackson Stops Staff has been nothing short of amazing! Being Active Military you hear of the horror stories with letting agents and I have had zero issues. I deployed 3 times while here and each time Paula & Jodie stopped by my apartment, checked on it, adjusted the thermostat if needed & they checked on me as well. They really treat you like family. Even during my move out inspection I hired a bad cleaning company and they reported the company to base housing to help other service members not use them as well. They truly care & go above and beyond if I could have stayed 4 more years I would have stayed in my apartment! I’ll miss Peel House & The Jackson’s Stops Team in Newmarket. If your Active Duty & you want a smooth transition in and out I highly recommend this company! I’ve lived overseas for 10 years & i’ve never had a better experience than Here!PositiveResponsiveness, Quality, Professionalism, Value

Latrice · 27 August 2022

★★★★★ 5/5

Trustpilot

Great

Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.

Anon · 11 October 2023

★★★★★ 5/5

Trustpilot

Jackson-Stops in Bury St Edmunds

Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.

Kerry · 10 October 2024

★★★★★ 5/5

Trustpilot

George Hill, Jackson-Stops Truro

From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!

John · 23 April 2018

★★★★★ 5/5

Trustpilot

I can’t thank Jackson-Stops enough

I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!

Sue · 7 July 2021