Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic Charles Church build quality and helpful site manager Joe
We moved into our Charles Church Festival Park Norwich home in November 2023, since then we have found the site manager Joe and his team very helpful and willing to assist. I have particularly liked the quality of the build and how quickly and efficiently they’ve resolved all our snags.
Mr · 8 August 2024
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Joe and the team, they'll be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotThank you Charles Church Team 😁
Joe and the site team have been a great help with everything since moving into our new Charles Church home. Anything we have needed Joe has been quick to react and get things sorted. It has made the move very stress free which I haven’t had in the past with other developers. Would recommend 👍
Mr · 11 May 2024
Agent replied · 10 June 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes,Lara
★★★★★ 5/5
TrustpilotAmazing customer service throughout the…
Amazing customer service throughout the whole process from the first viewing of the site to the day we moved in.
Kathryn · 22 September 2026
Agent replied · 25 September 2026
Good morning, thank you for taking the time to leave the team at Lockside a 5* review. We are absolutely delighted to hear that they have provided you with such a wonderful experience, and shall ensure that both Sean and the wider team are aware of your feedback.
Wishing you many happy years in your new home,
Rose.
★★★★★ 1/5
TrustpilotAlthough the build is lovely the entire…
Although the build is lovely the entire experience has been appalling, stressful And upsetting. A year of false promises of moving dates, a rude obnoxious sales manager Barbara, sales member Danny absolutely useless in our choices appointments. Yuanita was really helpful towards the end and I finally thought we were getting somewhere with promises of all the snags to be done prior to moving. 2 weeks on still awaiting a new door, letter box, door handle, door, and both showers ti be fixed. The Charles church experience sadly just continues to be an utter disaster.
Shelley · 13 May 2022
Agent replied · 10 June 2024
Dear Shelley,Many thanks for your feedback. I am really sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help where we can. I am going to forward your comments to the relevant and ask that someone contact you to discuss your issues further.Someone will be in contact soon.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotCharles Church Deserved 5 star rating
We bought the house at Christmas it was built but needed fitting completely. The sales team were excellent Nick is professional friendly and very knowledgeable. From day one he kept us informed all the way to moving in cannot speak highly enough of his help all the way throughout the process he was aware of our situation of been let down by another builder on Wynyard so he only promised what he could deliver. Since moving in Graham site manager has taken over our move in and any snagging required. So far excellent service nothing to much for him and his team. All staff who have been are friendly helpful and a asset to Charles Church. Special mention for Alan, Graham’s right hand man he has been so helpful and efficient a credit agsin to Charles Church. A 5 star service which Charles Church fully deserved.
David · 9 May 2022
Agent replied · 10 June 2024
Dear David,Thank you so much for taking the time to leave your review. We always hope to receive this kind of feedback, thank you for sharing. We shall pass on your comments to Nick, Graham, Alan and the team who will be thrilled to hear.We hope you have many happy years in your new home.Kind wishes,Lucy
★★★★★ 4/5
TrustpilotNice finishes for a new build
Sensible design of houses. Reasonably well finished. Good customer care service so far. After care has been good. Excellent appliances. Upgrades a bit difficult to judge from photos, would prefer to have seen in person
Mgc9091 · 5 June 2026
Agent replied · 6 June 2026
Good afternoon, thank you for taking the time to leave us a review. We shall send your feedback over to the team for their awareness.
Kind regards,
Rose
★★★★★ 4/5
TrustpilotWe are very pleased with the purchase…
We are very pleased with the purchase of our Charles Church home from start to finish. Everything went smoothly. The sales team was excellent, helpful and full of energy. They were available throughout and went out of their way to ensure that we were fully informed. They were very honest and took a neutral stand: No sales pressure or biased presentation you get from some sales people. This gave us time to reflect and make the decisions that we made without pressure.The site manager and his team were extremely helpful as well. They were always available when we moved in to ensure that our first week in the property was comfortable and worry-free. Any issues we raised were resolved immediately. We liked the idea of the 7-day inspection report. This was useful for reporting any faults and also served as a recording tool for follow-up. The site manager was always available and sometimes resolved issued personally himself. We have warded 4 stars out of 5 because we feel there is room for improvement:1. Some aspects of the property itself did not meet our expectations. For example, we were surprised but not put off by exposed soil stack pipes. Apart from being unsightly, the exposed soil pipes are an obstruction in the paved walk ways.2. The garage location for the neighbour is rather awkward. It is positioned right at the back of the neighbour’s garden, next to our front parking space. Anyone looking at the garage would think it is part our property. This is likely to confuse our visitors who might mistakenly park there.3. It was unfortunate that we could not upgrade our electrical fittings (socket and light switches) because the upgrade material had apparently run out.4. There should be an option to upgrade the bathroom and kitchen if the buyer can afford it and is willing to pay the cost of the upgrade. Overall, the service we received was brilliant. This being the second time we have purchased a new home we are pleased to state that the quality and finish of the property is excellent. Beauty and Darwin Kaluba
Darwin · 9 March 2022
Agent replied · 10 June 2024
Dear Beauty and Darwin,Thank you for taking the time to write such an honest review. We are thrilled to hear that some key points which really matter to us have been recognised. We also thank you for your suggestions and will pass these onto the relevant teams for their awareness and ongoing learnings.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotSuperstar sales advisor, great service
I cannot fault the service we have received from property reservation to key collection & even the after care, the whole process has been fantastic. As with many new builds of course there are a few delays but a special thank you to Ben (Sales Advisor) he kept us thoroughly updated throughout the process, extremely knowledgeable, exceptionally polite & friendly and helped make this whole process so much easier, nothing was too much to ask and he’s an asset to the company. Thanks to Ben in particular & Charles Church also, we are super happy with our new home. Isobelle & Grant
Isobelle · 2 March 2022
Agent replied · 10 June 2024
Thank you so much for sharing these kind words. Ben is a real credit to Charles Church and we are delighted that his service has been exactly what our valued customers should expect.I wish you many happy years in your new home.Best wishes, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSince moving into our home back in…
Since moving into our home back in December on Harlands Park Uckfield I only have good things to say. Any query, question or snag has been attended to in a speedy manner by Steve. A special thanks to Jason who has gone over and above. He’s been very thorough and professional, we have been really happy with his work when attending our home. I’d recommend a home on this development.
Anonymous · 29 March 2023
Agent replied · 10 June 2024
Hi, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Steve and Jason have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
★★★★★ 5/5
TrustpilotI could not fault Charles Church
I could not fault Charles Church, their sales team nor their after sales team. Francesca from the sales team was a treasure to work and Martin from the after care / snagging team fixed all of the issues I reported (which were not many!) within two weeks. I would recommend Charles Church for any new home purchase. My questions were answered swiftly. Information was given up front before the keys were handed over. The only improvement I would say would to put a bottle of bubbly in the welcome pack. Thank you.
Emma · 15 February 2022
Agent replied · 10 June 2024
Thanks Emma. That's great to hear.I'll pass on your lovely feedback (and great suggestion!) to the team.Kind regards, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotSo far so good 😊
So far so good 😊 Darren is keeping us up to date with the progress on our new build and we have been very impressed with all the staff at Mascalls Grange showing us the property when we request and always being on hand to answer questions
Grace · 25 July 2024
Agent replied · 24 August 2024
Good evening, thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Darren and the team at Mascalls Grange, they'll be delighted.Kind regards,Rose
★★★★★ 5/5
TrustpilotWe are very pleased with our home
We are very pleased with our home. Since moving in last November, we’ve been thoroughly enjoying it. I would like to personally thank Joe, the Site Manager. Whenever we've had a minor issue, he has been incredibly attentive and has kindly fixed it very quickly.
Miriam · 9 August 2024
Agent replied · 24 August 2024
Good evening, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Wishing you many happy years in your new home,Rose
★★★★★ 5/5
TrustpilotHarlands Park, Charles Church
Me and my partner have recently bought a house with Charles Church on the Harlands Park site, everyone has been amazing so far. All the site managers, sales staff have been super attentive with everything. We are so excited to get moved in! Christine is always super helpful and everyone is so friendly. Steve one of the site managers is an absolute diamond! Nobody can do enough for you! 10000000% recommend Charles church to everyone!
Elle · 13 May 2022
Agent replied · 10 June 2024
Dear Elle,Thank you for sharing the start of your home buying journey with us, we are delighted to hear that this is a great experience for you.We shall pass on your comments to Christine, Steve and the team as they will be really thrilled to hear.Good luck on the rest of your journey - do come back to let us know how you get on.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotHarlands Park
We have now moved into our new abode, about a week ago, at Harlands Park, Uckfield.All the chaps on site, Mike, Steve & Darren have been wonderful, explaining various aspects about the house, including some design details.I had a cause last night to call on Darren & Mike, after hours, and Mike came back to explain a couple of items, really helpful, and Darren was in touch in the evening also.Thanks to everyone.
Richard · 5 August 2022
Agent replied · 10 June 2024
Hi Richard,Thanks so much for this lovely review. We will be sure to pass these comments on to the team at Harlands Park. They will be thrilled. We wish you many happy years in your new home.Best wishes,Eva
★★★★★ 5/5
TrustpilotVery happy as I was able to purchase my…
Very happy as I was able to purchase my dream house . So far I have no complaints
Anca · 29 August 2026
Agent replied · 25 September 2026
Dear Anca,
Thank you for your 5* review. We're delighted to hear that you've been able to purchase your dream home and that your experience has been such a positive one so far. Please do update us once you have settled into your new home.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotBluebell Chase
We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer.
Josh · 16 September 2026
Agent replied · 25 September 2026
Thank you, Josh, for your fantastic review. We're delighted to hear that the part exchange process was smooth and that Madison, Lauren, Beth, and Jools provided such excellent support throughout your journey.
We really appreciate your kind words and are thrilled you're so pleased with both your new home and the service received. We wish you many happy years at Bluebell Chase.
Lucy
★★★★★ 5/5
TrustpilotFANTASTIC EXPERIENCE BUYING OUR FIRST…
FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!
Lacy · 3 September 2026
Agent replied · 25 September 2026
Thank you for your fantastic review! We're thrilled to hear that Sharon and Joe made the experience so special.
We'll be sure to pass on your kind words to Sharon for her support throughout the buying journey and to Joe for his outstanding customer care after move-in. It's wonderful to know that our team helped make the process smooth, reassuring and enjoyable for your family.
Congratulations on your first home, we wish you many years of happiness.
Best wishes,
Mia
★★★★★ 5/5
TrustpilotProperty search
My wife and I are currently considering a new home , today we visited the development in
Customer · 28 August 2026
Agent replied · 10 June 2024
We have raised your concerns with your regional team for their awareness and are sincerely sorry to hear of your review.
Lucy
★★★★★ 5/5
TrustpilotEveryone at Charles church are extremely nice and very helpful.
Very friendly and supportive in every way possible I was exited and very happy with my new purchase and absolutely loved our new home I would recommend taking a look .
Mrs · 20 May 2026
Agent replied · 6 June 2026
Good evening Mrs Pye, thank you for taking the time to leave the team at Cricketers Green such a wonderful review. We are delighted to her that you have felt supported along the way and wish you many happy years in your new home.
Kind regards,
Rose
★★★★★ 5/5
TrustpilotExcellent and professional service
The company has been thoroughly helpful, honest and respectful throughout the whole process. Particularly laura who has been instrumental and amazing throughout the whole process. She has excellent bedside manner and very pleasant to deal with. Carl has replace Jamie is also very accommodating.
Anand · 17 July 2024
Agent replied · 24 August 2024
Dear Anand, Thank you for taking the time to leave this wonderful review for your experience with Laura, Carl and Jamie. We would love to share this with them however we are unable to locate you on our systems. If you can reply to the request for more information with your development and plot number, we will share this with them. Best wishes, Ada
★★★★★ 5/5
TrustpilotVisited by Garry today to assist us…
Visited by Garry today to assist us with some work on the house. He has come before, and both times we’ve been both really impressed by his work. He’s also a very friendly guy, who is happy to help.Thanks Garry!
Will · 20 September 2024
Agent replied · 10 June 2024
Dear Will, Thank you for taking time to leave us a review, we know that your time is precious. Sharon Louise, Darren and the team at Mascalls Grange pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes, Ada
★★★★★ 5/5
TrustpilotWe feel so happy to select house from…
We feel so happy to select house from Charles church. The rooms are very spacious and very well ventilated. Brianna was so helpful in showing houses and selecting flooring for the house. She was so patience in answering all the questions. They did handover the house on time.
Mamatha · 2 May 2024
Agent replied · 10 June 2024
Hello Mamatha,We really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus, while providing high quality homes. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotRepair work
Adam and Frank came to do some repairs at my Persimmon home today. Both were lovely and professional and ensured all the jobs were completed well. Frank even fixed our toilet seat which hadn’t even been put on the repairs list. Thank you to them both.
Kath · 8 June 2024
Agent replied · 10 June 2024
Good morning, thank you so much for taking the time to leave this fabulous review for Adam and Frank after they completed some works at your home. They will be delighted to hear you've taken the time to leave this review for them!Kind regards,Rose
★★★★★ 5/5
TrustpilotGreat experience with Charles Church
From the start nothing but help from Charles Church working with Claire to choose carpets and floor coverings on zoom because my long distance from Lichfield was perfect she was extremely helpful. Dave the site manager couldn’t be more helpful every query dealt with immediately and I just love the style and fittings etc of my lovely house
Mrs · 25 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
