Zeta Homes reviews

★★★★★ 5/5

Google

Zeta Homes Ltd is truly one of the best property companies I've had the pleasure of dealing with. Their professionalism, reliability, and commitment to excellent customer service really stand out in the industry. From start to finish, the entire experience was smooth, transparent, and stress-free. The team at Zeta Homes is knowledgeable, approachable, and always ready to go the extra mile to help. Whether you're looking to rent, buy, or manage property, they provide tailored support and guidance that makes you feel valued and understood. What sets Zeta Homes apart is their genuine care for their clients and their attention to detail. They respond quickly, act with integrity, and consistently deliver on their promises. I highly recommend Zeta Homes Ltd to anyone looking for a trustworthy and efficient property service. A top-tier company through and through.

Hamza · 25 July 2025

★★★★★ 5/5

Google

Here is my experience dealing with Zeta homes. I initially rented an apartment through them for myself and my family. The rental process was smooth, Zeta Homes handled the necessary checks quickly and I received the keys without delay. However, over time, I experienced some personal issues with my family, and they decided to move out, leaving me solely responsible for the rent and bills. To manage the costs, I had some friends move in with me and help cover the rent. Later, during a routine inspection, the landlord discovered that I had housemates living with me. Unfortunately, I had not informed either Zeta Homes or the landlord about this arrangement. As a result, I was issued an eviction notice. I complied immediately and moved out without any fuss, as I prefer to avoid unnecessary complications. Thankfully, I was able to secure another apartment soon after. Throughout the entire process, Zeta Homes remained professional, understanding, and cooperative. Whenever there were issues with the property, they responded promptly and even sent someone out to assess any faults. Any delays in repairs were solely due to the landlord, landlord's budget, not Zeta Homes. I’m currently waiting for my deposit to be returned. Legally, it should be processed within 10 working days after moving out, but Zeta Homes has been kind enough to expedite the process so I can secure my new place. Due to financial constraints, I’ve only managed to pay a few weeks’ rent and half of the required deposit for my new apartment, so their support in this regard is greatly appreciated. I will drop a follow up review once I have received my deposit fully.

Afrobeats · 20 July 2025

★★★★★ 5/5

Google

I am a tenant with Zeta homes. All negative comments are not true for me. In December my boiler stopped. They sent people 4 hours after my call. Thanks 🙏 When a new unforeseen problem arose with my combi boiler, I feared the worst, lengthy downtimes, unresponsive service, and the discomfort of a home without hot water. But Zeta Homes defied all my worries and set a new standard for exceptional customer service. From the moment I reported the issue, they displayed a proactive approach that's so often missing in the housing sector. They promptly got in touch with the property owner, proving that they prioritize the comfort and satisfaction of their clients. Within a mere 48 hours, my faulty boiler was replaced, ensuring minimal disruption to my daily routine. For those seeking a house agency that doesn't merely offer properties but also ensures a hassle-free living experience, Zeta Homes in London is the way to go. Their swift and efficient response to emergencies, combined with their evident dedication to customer satisfaction, makes them stand out in the crowded London housing market. Highly recommended!

Anatoli · 17 April 2024

★★★★★ 5/5

Google

This agency has been wonderful to work with they are able to facilitate your wants and needs very efficiently. A big shout out to Osman who always answers my questions and takes time to give you the right options and gets things done. Highly recommend and great service. Thank you.

Anandi · 17 December 2025

★★★★★ 1/5

Google

Worst estate agents I have ever experienced Left a mother and a young child with no heating in the property for 2 years Constant leaks in the property Always harassing for money of the rent But ignored every message for 2 years about getting heating in the property Made me miss days of work to stay home for repairs and didn’t show up Bathroom was nearly coming through the ceiling which could of been fatal due to the building being so high up and bathroom overlooked the street . Stay away from this estate agent No sympathy for people and landlords that they rent properties for are useless

Shannon · 25 October 2022

★★★★★ 1/5

Google

Would just like to warn ppl if you are going to private rent whatever u do do not use zeta homes in Manor Park. The manager Anthony is rude disrespectful . Does not get any repairs done my daughter was left withought a toilet for 2 years no bath as it leaked .no hot water sink falling of the wall and numerous other issues . Also they want housing benefit paid to them and the top up paid to some random woman who will not give her full name or address . Barking and dagenham Council use this company to home ppl please don't get involved with this company my daughters going through hell with them

Caroline · 25 October 2022

★★★★★ 1/5

Google

Review of Zeta Homes Management: A Tenant's Perspective: As a tenant of a property managed by Zeta Homes, my experience has been profoundly disappointing. Since moving in on the 8th of April, 2024, I have encountered numerous issues that have not only compromised my living conditions and overall well-being but have also highlighted the glaring inadequacies in the management services provided by Zeta Homes. Persistent Plumbing and Drainage Problems: From the very first day of my tenancy, I have faced continuous issues with slow drainage in the toilet sink. This problem was clearly a pre-existing condition that Zeta Homes neglected to address before I moved in. Despite numerous requests for service, Zeta Homes has consistently shirked responsibility, suggesting that this was an issue I needed to handle myself. This persistent problem is not just an inconvenience; it is a serious sanitation concern that reflects a broader pattern of neglect in property maintenance - This is issue is still ongoing., Fridge Condition and Freezer Malfunction Over the past 2 months, the freezer compartment of my refrigerator has accumulated so much frost that it has rendered the freezer completely unusable. The inability to open the freezer cabinets is a clear sign of a defect that should have been addressed promptly. However, Zeta Homes has failed to take the necessary steps to resolve this issue, leaving me with an unusable appliance - The issue has now been resolved as I had to spend 48 hours defrosting and cleaning the freezer whilst also getting rid of all of my food appliance that were previously stored in the fridge which has signs of damage too. Misleading Presentation of Amenities During the initial viewing of the flat, a washing machine was presented as an operational part of the flat's amenities - I have video evidence of this. However, upon moving in, I discovered that the washing machine was non-functional and according to Zeta homes this had been left behind by the previous tenant. They were not willing to move the washing machine and insisted it was as an issue until I had pointed out that if this was the previous tenants item this was indeed an abandoned good that I should have never found here in the first place - It also implies that washing machine should have never been there in the first place which suggests that this property was falsely advertised to me in the first place as the white goods were not all functioning properly. Despite having video proof of the washing machine being shown as a working appliance, Zeta Homes has denied responsibility and only offered a meager £100 towards fitting a new one - Which I am yet to receive as I have not shown them proof buying a washing machine yet. This misleading presentation has caused significant inconvenience and highlights a lack of transparency and honesty in Zeta Homes' dealings. Inadequate Response to Maintenance Requests: The response to maintenance requests by Zeta Homes has been consistently slow and inadequate. Each request for service has been met with delays, and when actions were taken, they often failed to address the underlying issues effectively. This poor quality of service has significantly degraded my living experience and raises serious concerns about Zeta Homes' commitment to maintaining the property in a habitable state. Absence of Check-in Inventory Photos Another significant oversight by Zeta Homes is the failure to provide check-in inventory photos, which are essential for documenting the condition of the flat at the start of my tenancy - I am now 4 months into my tenancy. This lack of documentation is not just an inconvenience; it is a critical omission that could lead to disputes over the condition of the property in the future.

Louis · 17 April 2025

★★★★★ 1/5

Google

Zeta Homes are honestly the worse Landlords, the amount of issues i have had with them they constantly fail to provide standard living conditions, I get better service at Mcdonalds, I have been with them just over 3 years and nothing seems to get better, my last issue was the fridge which was in a horrible state, I had to ask for a cleaner atleast as they failed to even want to replace it. The image of freezer with twisters inside is how the old fridge was getting whilst being on. Lately the fridge has not even been working they finally agreed to replace it. The second 2 images is the new fridge they have replaced it with. It is just disgusting I aint expecting anything new or amazing just a clean hygienec fridge where myself and my young children can actually store food.

Stefania · 21 February 2025

★★★★★ 1/5

Google

Please do not house with these people they are inexperienced unprofessional & do not know what they are doing. They do not meet basic standard housing requirements & have tenants living in terrible conditions, from the receptionist to the head, not one bit of professionalism held unless it benefits them then they will act like it matters to them other than that you will not get the help you need. You look at their reviews many comment about the same thing its not a coincidence.

Rhustum · 9 February 2025

★★★★★ 1/5

Google

Fridge Condition and Freezer Malfunction Over the past 6 months, the freezer compartment of my refrigerator has accumulated so much frost that it has rendered the fridge completely unusable. The inability to use the fridge. Fridge works like freezer and since I reported the problem to Zeta , keep saying they will sort the problem but never done it. I have three small children and it has been so frustrating for me that I cannot store anything in the fridge . However, Zeta Homes has failed to take the necessary steps to resolve this issue, not recommending

RRR · 24 December 2024

★★★★★ 1/5

Google

Review of Zeta Homes Management: A Tenant's Perspective: As a tenant of a property managed by Zeta Homes, my experience has been profoundly disappointing. Since moving in on the 8th of April, 2024, I have encountered numerous issues that have not only compromised my living conditions and overall well-being but have also highlighted the glaring inadequacies in the management services provided by Zeta Homes. Persistent Plumbing and Drainage Problems: From the very first day of my tenancy, I have faced continuous issues with slow drainage in the toilet sink. This problem was clearly a pre-existing condition that Zeta Homes neglected to address before I moved in. Despite numerous requests for service, Zeta Homes has consistently shirked responsibility, suggesting that this was an issue I needed to handle myself. This persistent problem is not just an inconvenience; it is a serious sanitation concern that reflects a broader pattern of neglect in property maintenance - This is issue is still ongoing., Fridge Condition and Freezer Malfunction Over the past 2 months, the freezer compartment of my refrigerator has accumulated so much frost that it has rendered the freezer completely unusable. The inability to open the freezer cabinets is a clear sign of a defect that should have been addressed promptly. However, Zeta Homes has failed to take the necessary steps to resolve this issue, leaving me with an unusable appliance - The issue has now been resolved as I had to spend 48 hours defrosting and cleaning the freezer whilst also getting rid of all of my food appliance that were previously stored in the fridge which has signs of damage too. Misleading Presentation of Amenities During the initial viewing of the flat, a washing machine was presented as an operational part of the flat's amenities - I have video evidence of this. However, upon moving in, I discovered that the washing machine was non-functional and according to Zeta homes this had been left behind by the previous tenant. They were not willing to move the washing machine and insisted it was as an issue until I had pointed out that if this was the previous tenants item this was indeed an abandoned good that I should have never found here in the first place - It also implies that washing machine should have never been there in the first place which suggests that this property was falsely advertised to me in the first place as the white goods were not all functioning properly. Despite having video proof of the washing machine being shown as a working appliance, Zeta Homes has denied responsibility and only offered a meager £100 towards fitting a new one - Which I am yet to receive as I have not shown them proof buying a washing machine yet. This misleading presentation has caused significant inconvenience and highlights a lack of transparency and honesty in Zeta Homes' dealings. Inadequate Response to Maintenance Requests: The response to maintenance requests by Zeta Homes has been consistently slow and inadequate. Each request for service has been met with delays, and when actions were taken, they often failed to address the underlying issues effectively. This poor quality of service has significantly degraded my living experience and raises serious concerns about Zeta Homes' commitment to maintaining the property in a habitable state. Absence of Check-in Inventory Photos Another significant oversight by Zeta Homes is the failure to provide check-in inventory photos, which are essential for documenting the condition of the flat at the start of my tenancy - I am now 4 months into my tenancy. This lack of documentation is not just an inconvenience; it is a critical omission that could lead to disputes over the condition of the property in the future.

L · 25 August 2024

★★★★★ 5/5

Yell

Boiler issue

When an unforeseen problem arose with my combi boiler, I feared the worst, lengthy downtimes, unresponsive service, and the discomfort of a home without hot water. But Zeta Homes defied all my worries and set a new standard for exceptional customer service.From the moment I reported the issue, they displayed a proactive approach that's so often missing in the housing sector. They promptly got in touch with the property owner, proving that they prioritize the comfort and satisfaction of their clients. Within a mere 48 hours, my faulty boiler was replaced, ensuring minimal disruption to my daily routine.For those seeking a house agency that doesn't merely offer properties but also ensures a hassle-free living experience, Zeta Homes in London is the way to go. Their swift and efficient response to emergencies, combined with their evident dedication to customer satisfaction, makes them stand out in the crowded London housing market. Highly recommended!

AnatoliG · 24 July 2023

★★★★★ 1/5

Google

Avoid Zetta Homes for Property Management Services As a landlord who has had a regrettable experience with Zetta Homes, I feel compelled to share my disappointment and frustration with their services. In all honesty, I strongly advise against using them for property management needs. Zetta Homes consistently fails to address maintenance and repair issues promptly, if at all. Their negligence in maintaining properties reflects a poor standard of practice and a blatant disregard for the well-being of both landlords and tenants. Despite numerous complaints and requests for action, they exhibit a shocking lack of responsiveness and fail to communicate effectively with all parties involved.Their unprofessional conduct not only undermines the integrity of property management services but also creates unnecessary stress and inconvenience for landlords and tenants alike. Frankly, I am astounded by how Zetta Homes continues to operate given their glaring deficiencies in service delivery.In conclusion, I cannot emphasize strongly enough the importance of avoiding Zetta Homes for property management services. Their poor performance, lack of communication, and disregard for landlord and tenant needs make them an unreliable and unsuitable choice. Save yourself the trouble and seek out a more reputable and competent property management company.

Adeyemi · 17 April 2024

★★★★★ 5/5

Google

I have always received a great service from Zeta Homes as a Landlord. They were very efficient in putting all the paperwork together regarding a possession order for one of our properties that they manage for us. The judge spent less than 15 minutes in granting us the possession order. This was so because Zeta Homes staff and their legal representative were pointing the judge to the right documents that have been submitted earlier. At the end, the judge had no option than to grant the possession. I will recommend any landlord who wants their property managed properly should consider having Zeta Homes be their number one choice.

Sylverster · 17 April 2024

★★★★★ 1/5

Google

I have never written a review on a company before but had to for Zeta Homes as I’ve received an awfully appalling service. They managed one of my properties until I requested for the property back. The process of handing back the property took over a year and everything in the property from white goods to bathroom, kitchen, sockets, and door handles were damaged. The owner Anthony Olakanpo admitted that they had made only one visit to the property in over 5 years since letting it out. He had repeatedly lied to me offering me promises to bring the property back up to the standard it should be but have failed to do so. They have repeatedly broken several clauses in the legal agreement. Please avoid this cowboy company.

Zandra · 25 October 2023

★★★★★ 5/5

Google

I have been with Zeta Homes for well over 15 years and I have seen an organisation grow in providing service in a challenged environment dealing with all stakeholders with respect to property management. They have been instrumental in helping to resolve the major problems here in the UK which is with housing. I will recommend their service to Landlords, LAs and Tenants alike.

Gbadun · 26 August 2024

★★★★★ 1/5

Google

the only positive review this company has had for this year is from Anthony olawole Olakampo who is the managing director of zeta homes says a lot for a company when the own staff have to leave positive reviews to try mislead the public and try to cover up all the negative reviews he is as much as a fraud as the company zeta homes is, very unprofessional and only care about collecting monthly rent nothing else.

Tariq · 25 October 2022

★★★★★ 1/5

Google

Property maintenance here is poor, it took them 9 months to repair our heating and toilet we had to call everyday and still nothing happened I was informed by the manager (Anthony) they cannot complete any works as I was becoming a problematic tenant for highlighting these issues. He is completely unprofessional and extremely rude, zeta homes needs new management and new staff as they all share the same bad attitude and dreadful customer service.

Adam · 25 October 2022

★★★★★ 1/5

Google

AVOID ZETA HOMES PROPERTY MANAGEMENT! They will happily leave families with small children with dangerous disrepairs that risk their safety and impact their wellbeing at home. Existing tenants have been trying to get important repairs for months now and Zeta Homes refuse to take action. The council has had to issue an enforcement notice because they still haven’t fixed the issues.

Char · 25 October 2023

★★★★★ 1/5

Google

Zeta Homes are absolutely awful! They do not care about tenants and and do not look after their homes so tenants are left with serious issues such as broken plumbing that is now leaking into neighbours' house! A friend of mine rents from them and they have been trying to get this serious issue fixed for many months.

M · 25 October 2023

★★★★★ 1/5

Google

Do not use Zeta Homes! They do not properly maintain their homes and show little motivation to facilitate repairs leaving tenants with serious issues in their homes such as dodgy plumbing that is now causing leaks into neighbours homes. Existing tenants and their affected neighbours have been trying to get this serious issue fixed for many months.

Jake · 25 October 2023

★★★★★ 1/5

Google

TERRIBLE! 0 stars if I could - they don't care about managing your property in a humane and respectful manner. No concern for serious disrepairs. Existing tenants I know have been trying to get important repairs done and have to contact the council to get an enforcement notice.

Robert · 17 April 2024

★★★★★ 1/5

Google

If you want to spend thousands of pounds on unsafe housing in serious disrepair and hear endless excuses around why repairs cannot be done properly I would recommend. This estate agent have no respect for tenants and their right to live in …

P · 17 April 2024

★★★★★ 5/5

Google

Zeta Homes has always helped me with there brilliant service. the staff are always friendly and offer me great advice and is a pleasure as they keep my properties in great condition. cannot recommend enough.

Stefan · 26 August 2024