Keatons Stratford reviews in Newham

★★★★★ 5/5

Trustpilot

We had a great experience working with Natalie Craddock

We had a great experience working with Natalie Craddock at Keatons during our tenancy. She was consistently helpful, responsive, and easy to deal with throughout the entire process. Even after we had moved out and were no longer tenants, Natalie replied within the hour and got everything sorted quickly and without any fuss. That level of support, even after the tenancy had ended, really stood out. I really appreciated her professionalism and would highly recommend her.

AR · 17 April 2026

★★★★★ 5/5

Google

Natalie Craddock has been my main contact in the lettings team and has been assisting me with renewal of my rental agreements over the past couple of years. She has been very prompt and responsive to all my queries. I find Natalie very professional and approachable and getting things done efficiently.

Aida · 24 September 2025

★★★★★ 5/5

Trustpilot

Toni and Elliot

Having had a few rough experiences with other estate agents in the area, we were expecting more of the same but were very impressed with Elliot (who negotiated the sale) and Toni (who managed the sale process). We felt Elliot treated us very fairly and was very reasonable (even when a different property we were trying to buy fell through). Toni was communicative and helped us manage the sale process with minimal stress. We have been left with restored faith and a v.positive impression of these people.

Jamies · 27 September 2024

★★★★★ 5/5

Trustpilot

Great service!!

Keatons has always been our first choice of estate agencies local to London. Throughout the last 15 years, from renting to letting we had received great assistance, speedy response from them. They have been professional for both sides (speaking as both renters and landlords), in my opinion, reasonable and responsible to the local housing market. Big shout out to Elza who is our direct contact, and looking after our property through and through. Of course, the rest of the team. Thank you!!

Jing · 27 September 2024

★★★★★ 5/5

Trustpilot

Beyond expectations

I want to thank Oscar Pace for his excellent service and advice , from the first day of the viewing , the way he attended the appointment with us, he took the time to show us the flat , he was no pushing or rushing , he was very professional his knowledge and advice was great, I feel so happy and we got the flat , he was following up with us , and replying promptly to our questions and emails , I feel truly happy with the service and with the agency the process was smooth and they have been so supportive , Danielle took over the process after passing references and she was very flexible and helpful following up with the landlords and giving us all the information we needed , thank you so much because this is our home now and we look forward to continue making business with you.

Consumer · 26 September 2024

★★★★★ 5/5

Google

Paul Rooke at Keatons Stratford was fantastic from start to finish. Professional, responsive, and genuinely helpful throughout the whole process. He made everything smooth and stress-free, highly recommend!

Sam · 3 April 2026

★★★★★ 5/5

Google

We felt that we wanted to mention something about Natalie Craddock as we have recently had an amazing experience. Through the whole process Natalie has just been so AMAZING! Extremely Professional and so helpful. She answered all our questions efficiently and replied to all of our emails and queries so quickly. Yet again it has been a wonderful experience, We would highly recommend Keatons and it’s amazing team, especially Natalie Craddock and her 5 star service! Thanks again for help!

J · 8 October 2025

★★★★★ 5/5

Trustpilot

Natalie Craddock is always professional…

Natalie Craddock is always professional and knowledgeable. Natalie has been a great help managing my property. Natalie is always friendly and quick to respond. Thank you

MS · 13 April 2026

★★★★★ 5/5

Trustpilot

Helpful staff

Had a lovely experience. Gosia was very helpful with the property search, ensuring we were kept up to date at all times.

Chloë · 11 May 2026

★★★★★ 5/5

Trustpilot

Outstanding, tailormade service from Luke and Rebecca.

This is just a short thank you and shout-out for Luke and Rebecca who helped us with our tenancy as tenants. Luke has been very personal in his approach by relying on phonecalls as the primary means of communication with us. In the world emails and text messages, this was something that I truly appreciated and resonated with me. It also made the processes smoother and allowed a quicker completion compared to solely relying only on emails. He clearly understood what we were after and once the right property came onto the market went at great lengths to enable a successful agreement. Similarly, Rebecca went at great lengths to allow the completion by organising all the necessary legal and regulatory requirements so that we could move in. In doing so, Rebecca as well has continuously kept us in the loop which we found very reassuring. They were both extremely responsive and supportive during the process by often responding to emails outside standard office hours. Thank you!

Viktor · 14 August 2024

★★★★★ 5/5

Trustpilot

Extremely helpful and responsive…

Extremely helpful and responsive service from a great team. Jack was particularly efficient and a great pleasure to communicate with.

Janet · 22 May 2026

★★★★★ 1/5

Trustpilot

Vulgar agency staff- Justine Reynolds

We have been looking to rent a property for a while now and came across Keatons via Justine Reynolds, who was the agent involved with a viewing of a property we liked. While we put in an offer to rent the apartment we had just seen, Justine was very persistent in getting a holding deposit from us. She had sent over documents for us to read including a contract which we were overwhelmed by and needed 3 working days so we could read over it before signing a contract, especially when on the website there was no mention of a holding deposit (naturally we were skeptical about it and in the past, have had bad experience with Landlords changing their minds last minute and going through the long process of getting our deposit back!) Justine was very unprofessional especially when she called my husband and began yelling at him and questioning why we had not sent the deposit in and signed the documents yet "it only takes 5 minutes to read!" I am currently 7 months pregnant and hearing how unprofessional she was had caused me a lot of distress as we had our heart set on this place but just needed a few days to look over the documents as we are both working full-time and have limited hours in the evenings to catch up with one another. We were really confused as to why Justine was being so vulgar in her manner and putting pressure on us even though we gave her a time and date that we'd send the deposit in by. Justine also threatened my husband saying "you have 15minutes to send the deposit over before we let other potential tenants come in and view the property and you will lost the opportunity to rent this place". My husband, in the middle of dealing with his own patients and keeping a professional tone, told Justine we will ring her back at lunchtime. Justine yelled again, accusing us of not being able to commit and for being unreliable! A few minutes later, Justine sent us an email noting we have lost the opportunity and had cancelled our account with Keatons powered by Goodlord. We're so shocked at the unprofessional behaviour and Justine's conduct with customers. This has really deterred our preference with dealing with Keatons, even though we heard many great reviews about the agency. We hope nobody else has to deal with such vulgar, rude and inappropriate dealings with any agents. We understand they are under a lot of stress to try to get an agreement on letting a property out but it has also shown us the red flags of some companies and their staff. Keatons powered by Goodlord, we hope you look into this and we will be filing in a complaint about your unprofessional staff members.

Farzana · 3 August 2024

★★★★★ 5/5

Trustpilot

Very Helpful

We missed out on a lovely place by the park, but found a similar one not far from the same spot a couple of weeks later. I'd contacted Keatons when I saw the ad about a viewing but the flat wasn't ready yet, so I missed out on being contacted. I called up and explained the situation. Rose was super understanding and offered to schedule a viewing the next day. During the viewing, I didn't feel under pressure to look around quickly, and I wasn't overloaded with information. Rose was informative, knowledgeable, and helpful. We were really happy that we were able to find a place through Keatons in a great location. Thank you!I have received very good service from Keatons overall. Their renting process has been very transparent, and service has been quick. Siane was also really helpful in the earlier viewing!

Emily · 3 August 2024

★★★★★ 5/5

Google

Our experience was very stress free, Justine was very helpful and friendly, and took the time to answer any questions we had. Would definitely recommend.

Nick · 10 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from a Truly Caring Agent - Highly Recommend Oscar Pace!

We had the absolute pleasure of working with Oscar Pace from Keatons Bow during our search for a new home, and we cannot recommend him highly enough.He provided a five-star service that exceeded our expectations in every way.Oscar is incredibly professional, sympathetic, and friendly.His approachable demeanor and positive attitude made the entire process enjoyable and stress-free.Unlike some agents who might push clients to make quick decisions.Oscar truly cared about us finding the right property that met our needs and preferences. He took the time to understand what we were looking for and provided valuable recommendations and advice.If you're looking for someone who genuinely cares about helping you find your perfect home, look no further than Oscar.Thank you, Oscar, for your outstanding service! Andy and Steve

Andy · 29 July 2024

★★★★★ 5/5

Google

I became a landlord after my mother in law passed away in January. We had to sell the property and Paul Rooke had to inform the current tenants that they would have to vacate the premises. They were not happy but Paul dealt with it in a professional manner. Thanks Paul for your help. Steve Berger

Stevemusic · 16 April 2026

★★★★★ 5/5

Trustpilot

Martha was very communicative…

Martha was very communicative throughout the process, keeping me updated at every stage and always being responsive. She made the experience of finding a property to rent smooth and straightforward. Thank you for all your help.

Aravind · 8 January 2026

★★★★★ 5/5

Trustpilot

Great collaboration with Lak…

My partner and I worked with Lakvinder Singh on our house purchase and could not be happier with the service received. Lak was always responsive, supportive and handled all communication between us and the sellers promptly and professionally. At all times we felt we were in the best hands and were equipped with all the information and essential updates we needed. After having dealt with quite a few agents in the past, we can definitely say that our experience with Lak was head and shoulders above all expectations. We appreciate the support and warmly recommend Lak and Keatons to other buyers!

Florina · 18 July 2024

★★★★★ 5/5

Google

Paul Rooke at Keatons Stratford was great to deal with. Knowledgeable, proactive, and kept everything running smoothly. Really appreciated his communication and support. Highly recommended.

Sophie · 3 April 2026

★★★★★ 5/5

Trustpilot

We have just rented a property through…

We have just rented a property through Justine, she was so helpful throughout the process. She arranged a viewing very quickly to suit our schedules which we are so grateful for! Thank you Justine

Amy · 16 January 2026

★★★★★ 5/5

Trustpilot

Fantastic Purchase Experience

I was really impressed by Keatons, they have made my flat purchase very smooth.Prior to my offer being accepted, Sean Studd was incredibly prompt with booking the viewing and resolving any queries I had, I never had to wait more than a couple hours by email. I didn't feel pushed into anything and was refreshed by his non-smarmy approach.Chloe Cook has also been a star throughout the buying process and has been equally speedy with responses.I would emphatically recommend Keatons Deptford if you are looking for a more wholesome estate agent. Thank you Sean and Chloe.

Zoe · 30 June 2024

★★★★★ 5/5

Google

Joel was absolutely amazing during the whole process of my viewings and showing me properties ,I highly recommend going with Keatons and Joel!

Himayalu · 10 April 2026

★★★★★ 5/5

Google

Great service from Keatons! Big thanks to Justine for helping us find our home, she brought amazing energy, and we absolutely love the property.

Jessica · 10 April 2026

★★★★★ 5/5

Trustpilot

Justine is a star! - Stratford branch

I have been with Keatons for a few years now and will be with them again for the next few years.. it’s always been a easy process but this time it’s been a pleasure communicating and meeting with Justine from the Stratford branch. She never made me feel rushed, she was always friendly and very informative. I’ve done a lot of house hunting recently and Justine has by far been the most helpful and she’s the reason I have found my next property! She’s super friendly in person and on the phone and there’s never a question she can’t answer.. Justine really tried to help me find my property and I believe that without her I would have still been looking! Thanks Justine - Maryum

Maryum · 28 June 2024