Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAn absolute nightmare, keep your flat in immaculate condition and they will still try to squeeze every penny from you at end of tenancy, getting our deposit back was so stressful. This is how they treat NHS staff, as if I’m not dealing with enough stress during this current time.
Wafa · 9 November 2021
Agent replied · 8 November 2024
Dear Wafa,
We strive to provide an excellent level of service to all of our customers and your experience is not at all indicative of the service we pride ourselves on. With that said, we are looking into this matter. In the meantime, please feel free to contact us at info@johnsand.co for an update. Kind regards, JOHNS&CO
★★★★★ 5/5
TrustpilotGreat customer service
Great customer serviceThe team are lovely and extremely helpful. Special mention of Priscilla Ogefere
Kwasi · 14 September 2024
Agent replied · 29 October 2024
Hi Kwasi,Thank you for your review! We’re thrilled that you had a great experience with our team, especially Priscilla. It’s fantastic to hear she made a positive impact.
★★★★★ 5/5
TrustpilotExcellent service, professionalism and proactive management
Leigh Hallett and Britney Lea Ogbebor each did an outstanding, 5-star, job in coordinating and managing the lettings process, displaying an efficiency, professionalism and responsiveness that was in a different league to the other agents we have worked with. Thank you.
Iona · 29 November 2024
★★★★★ 5/5
TrustpilotDestini-Rikki has replied promptly and…
Destini-Rikki has replied promptly and efficiently, also we have a pleasant exchange on emails.
Anna · 11 September 2024
Agent replied · 29 October 2024
Hi Anna,We’re glad to hear that Destini was able to assist you promptly and efficiently, and has been a joy to communicate with. Thank you for sharing your experience, and we look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotMarwa and Amber are very helpful making…
Marwa and Amber are very helpful making me have a wonderful and smooth experience for my first buy in UK.
Dion · 31 May 2024
Agent replied · 29 October 2024
Hi Dion,Thank you for taking the time leave this feedback. We're thrilled to hear Marwa and Amber made your buying experience a smooth and positive one. We understand making your first buy can be daunting, so it's fantastic to know we were able to support you on this journey. Do not hesitate to reach out if you need any further help,
★★★★★ 5/5
TrustpilotThanks Candice, Ryan, Harry and Viki
Very clear and efficient, I love working with Johns and Co.As a client, Johns and Co really provides sufficient info and ac-hoc responses.
Tsz · 27 March 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave this feedback. We're thrilled to hear you hold us in such high regard, and we will continue to provide you with a 5* service.
★★★★★ 5/5
GoogleI had a really good experience with Johns&Co especially with Pablo who dealt with our flat contract and everything. He was extremely helpful and we had a rather quick and smooth move into our new home all in 1 week! Overall really please and could not recommend them more! Everyone in the office is very helpful and kind :)
M · 30 December 2018
Agent replied · 28 December 2024
We love reviews like this Manon! Glad we were able to help you and we wish you all the best in your new home. We'll make sure the Royal Wharf team see your kind words too :)
★★★★★ 5/5
GoogleI had a really good experience with Johns&Co especially with Pablo who dealt with our flat contract and everything. He was extremely helpful and we had a rather quick and smooth move into our new home all in 1 week! Overall really please and could not recommend them more! Everyone in the office is very helpful and kind :)
Manon · 10 November 2018
Agent replied · 8 November 2024
We love reviews like this Manon! Glad we were able to help you and we wish you all the best in your new home. We'll make sure the Royal Wharf team see your kind words too :)
★★★★★ 5/5
TrustpilotAndrew team is great!
Andrew, Rachel and Claudiu Are Great! They are very professional, quick problem solver!
Maggie · 17 September 2024
Agent replied · 29 October 2024
Hi Maggie,Thank you for your praise of Andrew, Rachel, and Claudiu! We’re pleased that their professionalism and quick problem-solving made your experience a positive one.
★★★★★ 5/5
TrustpilotOlivia is great
Olivia Wieteska helped me through my deposit refund process. I can't thank her enough.
Sgezr · 30 August 2024
Agent replied · 29 October 2024
Thank you for your review. We're glad to hear that Olivia was able to assist you through this process. It's always our goal to make such experiences as smooth as possible, and we’re happy that Olivia made a positive impact. We'll be sure to pass your feedback along to her.
★★★★★ 5/5
TrustpilotBethel Gamma particularly and the whole…
Bethel Gamma particularly and the whole team at Johns and Co have always been incredibly helpful and always quick to reply.
Nicky · 24 April 2024
Agent replied · 29 October 2024
Hi Nicky,We are pleased to hear you have consistently found our service reliable, and that Bethel has particularly stood out to you. If you need any further assistance please do not hesitate to reach out in the future.
★★★★★ 5/5
TrustpilotQuick response on all matters
Quick response on all matters, good follow up
Farhan · 26 November 2024
Agent replied · 24 December 2024
Hi Farhan,Thank you for your kind feedback! We’re thrilled to hear that our communication and processes that contributed to a positive experience. If you need any further assistance, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotMs Lara Robson of Johns & Co has been…
Ms Lara Robson of Johns & Co has been very helpful and responsive to my requests. Really appreciate!
Consumer · 14 June 2024
Agent replied · 29 October 2024
Thank you for leaving this feedback. We're pleased to hear Lara has been prompt in her responses and efficient in ensuring your needs are met. If you need any further assistance, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotThey are patient and wellbeing
They are patient and wellbeing. Love to talk to them.
余栖竹 · 24 October 2024
Agent replied · 29 October 2024
Thank you for your feedback! We’re glad you feel comfortable reaching out to our team. It's always a pleasure to connect with wonderful clients like you!
★★★★★ 5/5
TrustpilotSpecial thanks for Param Virdee
Special thanks for Param VirdeeFor the immediate response and help.
Dr · 24 October 2024
Agent replied · 29 October 2024
We’re thrilled to hear Param was able to respond swiftly! Thank you for sharing your experience with us.
★★★★★ 5/5
TrustpilotEfficient and quick and great to deal…
Efficient and quick and great to deal with
Aga · 20 November 2024
Agent replied · 24 December 2024
Hi Aga,Thank you for your positive feedback! It’s great to hear you found our service efficient and easy to work with. We’re here to help anytime!
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service throughout from Amber and Marwa! Carefully considered our moving needs and always very responsive.
Nuj · 15 July 2024
Agent replied · 29 October 2024
Thank you for leaving this review. It is great to hear that Amber and Marwa were attentive to your needs, facilitating a smooth move. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotTop marks for Lara Robson
Lara Robson manages my flat rental. She is super responsive and very tenacious about getting things done. I am delighted with her service.
Rosie · 4 March 2024
Agent replied · 29 October 2024
Hi Rosie,We are delighted to hear you had such a fantastic experience with us! Thank you for taking the time to leave this 5* review, we will be sure to pass your kind words along to Lara.
★★★★★ 5/5
TrustpilotI had a wonderful customer experience…
I had a wonderful customer experience with Britney Lea, she is very professional, friendly and just helpful in general. From flat searching to taking care of the negotiation process everything was taken care of effectively and smoothly. Highly recommend!
Bobo · 3 December 2024
★★★★★ 5/5
GoogleThe service offered by Johns&Co was excellent! Pablo Irigoyen in particular took the time to help us with every facet of our journey to rent our new home. No issue was too big or too small for him. We truly got professional service and the personal touch. I can recommend them very highly.
Heidi · 9 November 2020
Agent replied · 8 November 2024
Hello Heidi! Thank you for the great feedback, we hope you are enjoying your new home.
★★★★★ 1/5
GoogleMost unprofessional estate agency I've ever dealt with. After qualifying my details and showing me one flat, the agent literally stopped replying to any emails. I sent around 4 emails asking to see a specific other flat with no reply.
I then called the office 3 times over a period of about 2 weeks to speak to someone else. The secretary kept telling me someone would call me back, but of course, no one ever did. What an absolute joke.
Luckily there are other estate agencies in the area that actually have some professionalism.NegativeProfessionalism
G · 9 November 2021
★★★★★ 5/5
TrustpilotAmy and Lara have been really helpful…
Amy and Lara have been really helpful during my tenancy
Yongzhi · 16 October 2024
Agent replied · 29 October 2024
Hi Yongzhi,Thank you for your review! We’re delighted to hear that Amy and Lara were able to provide the support you needed during your tenancy. If you need anything further, don’t hesitate to reach out. We appreciate your feedback and are always here to help!
★★★★★ 5/5
TrustpilotAmber
She is very patient and respond the message on time
史晋宇 · 15 October 2024
Agent replied · 29 October 2024
Thank you for your kind review. We are pleased to hear Amber conducted the process in a timely manner, contributing to a positive experience overall. We will be sure to pass your feedback along to her.
★★★★★ 1/5
TrustpilotCalled for a property
Called for a property, no calls answered and no call back given.
Luca · 13 September 2024
Agent replied · 29 October 2024
Hi Luca,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
