Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotContacted Pattinsons to sell my property…
Contacted Pattinsons to sell my property. The solicitors I initially engaged with to carry out the conveyancing were dragging their feet; the staff at Pattinsons were absolutely brilliant.What a fantastic team in the Bedlington office. I have only praise for their patience and professionalism in dealing with the sale of my property. A BIG thank you to them for the time and attention they gave; it's not an understatement to say how grateful I am to them for their perseverance.5 stars isn't enough! I highly recommend.
Keith · 14 October 2021
★★★★★ 5/5
TrustpilotGood service
Service from lettings was good. I would recomend it to anyone wanting to rent a property.
Aqif · 2 February 2026
Agent replied · 31 May 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! From the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotFast and easy very good service
Maddie · 24 April 2026
Agent replied · 31 May 2026
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Karl · 11 August 2023
Agent replied · 17 June 2024
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotNorth Shields Branch
North Shields Branch - I can’t thank John, Lindsay and Craig from the North Shields branch enough for helping me find a flat and getting me moved in so quickly! The staff are the friendliest and most helpful team, and they really went above and beyond. What a great experience and the process couldn’t have been any smoother. Their communication was incredible. ♥️
Jessy · 10 August 2023
★★★★★ 5/5
TrustpilotI cannot thank the North Shields branch…
I cannot thank the North Shields branch enough for all their help and guidance throughout the purchase of my property. Lindsay, in particular, went above and beyond to assist me whenever I sent yet another email! Outstanding professionally, and a genuinely nice person.& a special shout out to John for his patience!Overall a stress free experience thanks to a lovely team of people.
Angela · 10 August 2023
★★★★★ 5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Kanagasabai · 13 March 2026
Agent replied · 31 May 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotThank you Forest Hall branch
I have just recently bought a property through the Forest Hall branch & would like to say a BIG thank you to the lady's in the office, especially Joanne & Donna who are so professional & experienced & made the buying process totally stress free.The branch kept me fully updated at all times on all aspects of the sale & if I needed any help or guidance they were more than happy to help in an instant.I would highly recommend the Forest Hall branch to anyone wanting a professional, friendly & stress free fabulous serviceThank you 😊
Dawn · 21 September 2021
★★★★★ 5/5
TrustpilotThanks so much Pattinson (Whickham)
I'd like to say thank you so much to the team at Pattinson Whickham branch for the excellent service they provided me with the sale of my house.Lyndsay Greenwell and Ian Robson in particular were absolutely brilliant for me. They were always available to support me throughout the sale if I had any queries (but honestly they were on top of everything due to how proactive they were so they often caught me before i had chance to catch them!) They really made a huge contribution for me which made the whole house sale process much smoother. I will definitely use Pattinson Whickham for the sale of my next property. Thanks Lyndsay and Ian! :)
Michael · 4 August 2021
★★★★★ 5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Mrs · 18 December 2025
Agent replied · 24 December 2025
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Helen · 7 June 2023
Agent replied · 17 June 2024
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
★★★★★ 4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
Alexandria · 1 July 2021
★★★★★ 2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
Vikki · 9 June 2021
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
Ashley · 23 February 2024
★★★★★ 5/5
TrustpilotSouth Shields Branch
I would like to express great thanks to Rachel & Emily & all the staff for excellent support with the sale of our late father’s house sale.They are reliable, friendly & very professional at all times. Very happy to help with our many questions. We would not hesitate to recommend. Thank you for everything.
Annette · 2 February 2024
★★★★★ 1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
H · 8 March 2026
Agent replied · 31 May 2026
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract.
Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor.
We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange.
We appreciate your feedback and wish you the best moving forward.
★★★★★ 5/5
TrustpilotA huge thank you to Lyndsay Greenwell…
A huge thank you to Lyndsay Greenwell in Whickham for such an amazing experience in purchasing my first property! When the process become messy at times with my Lender and Solicitors, she was always on hand to help and guide me. I always got a call back or email response in no time at all. I would highly recommend Lyndsay and her team if you are looking to buy or thinking of selling - 100% satisfactory.
Gemma · 27 January 2022
★★★★★ 5/5
Trustpilot5 stars for Jarrow branch
Dealt with Jarrow branch, Dean was amazing from start to finish he really was. Such a pleasure to deal with and couldn’t help me enough with the sale of our house and the purchase of our new property. I felt Pattinson really went the extra mile for us and they were always updating me every step of the way. Jason is great too, really knowledgeable and nice guy who put ours up on the market and knew exactly how to get it sold. I wouldn’t have a hesitation to use them again and I would recommend them to anyone.
Kyle · 1 April 2021
★★★★★ 5/5
TrustpilotI found them so helpful
I found them so helpful. They kept me updated on the sale of my house from start to finish . It was in lockdown as well things were difficult. They did all the viewings organizations with the tennant for access was not easy with the corona virus . But the team from Jarrow did me proud and got the job done . We have a happy buyer and me myself is quiet happy . Thank you Jason and Ian and the rest of team pattisons Jarrow . Highly recommended them Kind regards Katie TELFORD
Katie · 31 March 2021
★★★★★ 5/5
TrustpilotExcellent service from Caroline at the regional branch
Excellent service from Caroline at the regional branch. Our house sale took a long time due to the buyers solicitors/lockdowns however Caroline was always happy to help chase solicitors and the buyer. As we were always on hold to the solicitors Caroline always rang them, when we told her we struggled to get in touch with them, and she regularly sent emails to the various parties involved requesting updates and ensuring everyone was kept in the loop of what was currently happening. Caroline was professional and polite every time I contacted her and all the other staff at the regional and Bedlington branch was also happy to help with any enquires I had, or ensure Caroline received my messages. Overall an excellent service was provided.
Hayley · 15 March 2021
★★★★★ 5/5
TrustpilotRe modeling project
Gr8 professional service.
Yvonne · 24 April 2026
Agent replied · 31 May 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
JAMES · 25 February 2026
Agent replied · 31 May 2026
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
Holly · 24 October 2022
★★★★★ 5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Rebecca · 19 February 2026
Agent replied · 17 June 2024
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
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