How many reviews does Fraser Grant Newcastle Upon Tyne have?

Fraser Grant's Newcastle Upon Tyne office has 120 reviews across 1 platform: 120 on Google.

What is Fraser Grant Newcastle Upon Tyne's rating?

Fraser Grant Newcastle Upon Tyne is rated 4.2 out of 5 across all 120 reviews, and 4.2 out of 5 on Google from 120 reviews.

Where is Fraser Grant's Newcastle Upon Tyne office?

Fraser Grant Newcastle Upon Tyne, 99 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2DN.

Fraser Grant Newcastle Upon Tyne Reviews: 4.2 from 120 reviews, page 2

5/5

Google

I rented a flat through Fraser Grant for 2 years while a student in Newcastle. Having had a particularly bad experience previously with a different student letting agency Fraser Grant proved to be far better in comparison. The viewing and application process was simple and clear, and the flat was in good condition upon moving in as well as all the relevant documents being provided along with the keys. During the two years I rented, we were always given at least 24 hours notice if access was required to the flat for viewings/maintenance though typically more warning was given. While a number of problems with the flat did arise they weren't the fault of the letting agency and were promptly fixed as soon as the issue was raised via phone/email. Communication was always clear and responses came in a timely fashion. Overall I would recommend renting from Fraser Grant following my experience. The rent did increase ever so slightly after the first year of renting however given the great location and condition of the property along with how helpful and friendly the staff were when communicating with us it was well worth it.

George · 15 June 2019

Agent replied · 13 June 2024

Hi George, Many thanks for taking the time to write the review for us - we really appreciate it. A pleasure to have you both as tenants for two years. Thanks again, the Fraser Grant Team.

1/5

Google

We were told to ignore the negative reviews before we signed as they were anomalous but once we signed we saw they were true. Fraser Grant were condescending, arrogant & rude from soon after we signed. They took a long time to respond to issues with the house (of which there were many which we were told were be sorted before we moved in) & the workmen used often did a very poor job. They often didn't tell us about our rights as renters as well. You'll do best to avoid them if you want any issues in your house sorted or to be treated with respect.

Matthew · 15 June 2018

Agent replied · 13 June 2024

Afternoon Matthew, We have tried to contact you a number of times to discuss your review. Unfortunately you have chosen not to respond which has been disappointing. We feel your comments are vague and untrue and from speaking to your co-tenants it is evident that your views were not shared within your house, however we would still be happy to discuss your concerns further - please feel free to phone the office on 0191 281 9777. FRASER GRANT

3/5

Google

Edit (3 stars) (11/16): BE WARNED - if you're wanting to stay for more than your fixed term, this agent charges renewal fees and charges the tenant. This was not made clear to us at the beginning of the tenancy, nor is stated in the tenancy agreement. Other communication has improved over the past months, all issues have eventually been resolved. First Post (2 stars) (08/16): I haven't had the greatest experience renting a property managed by Fraser Grant. I have had issues since moving into the property and most still haven't been resolved despite living here nearly a month. Emails often feel patronising and unhelpful which has led to unnecessary stress and conflict.

Edward · 27 October 2017

Agent replied · 25 October 2024

Dear Edd, We are sorry that you feel we have not met your expectations, it is certainly something that we do hope to meet from the start and throughout your tenancy. We note that you say that items haven't been resolved despite you living in the property for nearly a month from when you moved in on 1st July, however, our records show that the minor repairs you itemised were resolved no later than 9th July, with the exception of a blind that was not operating correctly. We took the decision to provide new blinds throughout the flat, rather than repair an old one and this meant that they were not fitted until 27th July - although from measure, manufacture, to fitting in 27 days is pretty good we believe.; if it is not the case that all your concerns have been resolved and there is anything else, we are more than happy to discuss these with you and getting them resolved. The only issue that we are aware of that may not have been resolved to your satisfaction is your request that the Landlord remove the bed provided, which regrettably cannot be done. We are sorry that our dialogue has come across patronising and unhelpful, it is certainly not our intent, and we'd be happy to discuss this matter with you if you want to call into our office or give us a ring.

3/5

Google

Edit (3 stars) (11/16): BE WARNED - if you're wanting to stay for more than your fixed term, this agent charges renewal fees and charges the tenant. This was not made clear to us at the beginning of the tenancy, nor is stated in the tenancy agreement. Other communication has improved over the past months, all issues have eventually been resolved. First Post (2 stars) (08/16): I haven't had the greatest experience renting a property managed by Fraser Grant. I have had issues since moving into the property and most still haven't been resolved despite living here nearly a month. Emails often feel patronising and unhelpful which has led to unnecessary stress and conflict.

Edd · 15 June 2017

Agent replied · 13 June 2024

Dear Edd, We are sorry that you feel we have not met your expectations, it is certainly something that we do hope to meet from the start and throughout your tenancy. We note that you say that items haven't been resolved despite you living in the property for nearly a month from when you moved in on 1st July, however, our records show that the minor repairs you itemised were resolved no later than 9th July, with the exception of a blind that was not operating correctly. We took the decision to provide new blinds throughout the flat, rather than repair an old one and this meant that they were not fitted until 27th July - although from measure, manufacture, to fitting in 27 days is pretty good we believe.; if it is not the case that all your concerns have been resolved and there is anything else, we are more than happy to discuss these with you and getting them resolved. The only issue that we are aware of that may not have been resolved to your satisfaction is your request that the Landlord remove the bed provided, which regrettably cannot be done. We are sorry that our dialogue has come across patronising and unhelpful, it is certainly not our intent, and we'd be happy to discuss this matter with you if you want to call into our office or give us a ring.

5/5

Google

I will always recommend Fraser Grant when I hear somebody is looking to reside in Newcastle. I lived in one of their flats for about 2 years and it was a great experience - the property was incredible, with huge windows and plenty of space, and the staff were always very friendly and happy to help at any time. Ellen, in particular, consistently went above and beyond which was greatly appreciated by both myself and my former flatmate.

Kate · 27 December 2023

1/5

Google

Terrible Rental Agency. The worst I have come across in almost ten years of renting. Complained about the smell of sewage in our bathroom (especially when letting water out) and they wrote to us saying to stop flushing baby/face wipes down the loo because that is causing blocking and the smell. Which educated adult would flush baby/face wipes down the loo?! This letter was an absolute insult to me. Also complained about noisy neighbours they moved in (they moved students into what we thought was a professionals only building) and Fraser Grant came back saying our 'allegations' are hard to believe as no other neighbours complained. Yet, some of our walls are directly next to theirs (hence why we ould hear them) and the neighbours above the students have sounds proofed their flat (as they own it,) and are hardly there (it is their second home), so of course they wouldn't hear noise and complain. Any other neighbours are not in direct contact to their walls so would not hear the noise either. It is never Fraser Grants fault or problem to resolve. I don't even use our second bathroom anymore as the drainage is So bad but dare not complain as they will come back with some ridiculous excuse as to why it is not working or blame me. Absolute worse agency!

Aapie · 16 June 2014

Agent replied · 13 June 2024

This review is a false review, posted under a false name along with several others around this time and relate to the same person. The drains were checked after you made a complaint about bad smells and were found to be blocked by baby wipes. As the only person in the building with a baby and those wipes being found in the section of the drains relating to the flat you were occupying, then of course we informed you not to flush wipes down the drain - even the Water Authorities have campaigns against this, and yet the charge for clearing it was not passed on to you, when it should have been, but borne by the owner of the flat. You have also failed to mention that we did address the noise complaint with the tenants and you were aware of this as you were copied into the dialogue. The student tenants also complained about hearing your baby crying, but didn't want to make a complaint.

5/5

Google

Ellen and Andrew were incredibly professional and personable to deal with and solved any issues as they came up. They were really helpful towards the end of tenancy doing a preliminary review of the flat to suggest what needs to be done to get the full deposit back.

Stuart · 11 October 2021

5/5

Google

Lovely student house, and Ellen and Andrew were so helpful - always responsive, and If there was a problem they would usually send someone out within a day to sort it. Wish all letting agents were this good! Big thank you for last year, sad we’re not with you guys this year.

Olly · 11 October 2020

1/5

Google

This company is absolutely abhorrent. No help at all, will charge you for everything they can and are just plain rude to deal with even if you are a good Tennant. If you are considering renting from them I recommend you find somewhere else! Completely underhand and will rip you off every step of the way. Terribly rude by email and phone and are really unprofessionalNegativeProfessionalism

Amelia · 14 June 2020

Agent replied · 13 June 2024

Hi Amelia, while we appreciate that you have taken the time to review Fraser Grant we are naturally disappointed by the content but we are sorry that we have not met your expectations. As you are aware there is a wider context to this review which has not been referenced, in relation to the actions of the Tenant, but we are endeavouring to address this out of the public domain. We hope you acknowledge this response while we investigate all the above claims and prepare a fuller reply to provide context to this Tenancy. Should our 'offline' efforts not provide an amicable resolution, we wish to make it clear that no charges, costs or other have been raised for the duration of the Tenancy, aside from rent, despite the content of the review. Many thanks for taking this into consideration. - Ellen, Fraser Grant

5/5

Google

Overall a good experience with Frazer Grant. If any issues appeared they were quick with a response and helpful. Returned full deposit aswell without any unnecessary nitpicking unlike other agencies.

Anastasia · 13 July 2025

5/5

Google

Couldn’t recommend Fraser Grant more highly. Always quick response, very reasonable and honest and quick to help us with any queries. Ellen and Andrew did a sterling job throughout our tenancy. We recently moved out of the 8 bed property on Osborne Avenue which was such a great house. Huge rooms, large ceilings and very well furnished. Fraser Grant looked after us very well and as I’ve said I cannot recommend them enough, my only regret is I’m not in one of their properties this year!! If you’re ever living in 28 Osborne Avenue then I’m very jealous and I hope you enjoy it as much as we did :)))

Hector · 11 October 2022

5/5

Google

I've been a tenant with Fraser Grant for two consecutive years now. The staff have always been contactable, friendly and most importantly really helpful. When we've had appliances break we've contacted them and they've been repaired or replaced within a week, usually within a few days. I've never had a problem with them, I'd recommend them to anyone looking to rent in Newcastle.

Matt · 15 June 2019

Agent replied · 13 June 2024

Thanks Matt - we look forward to having you as a tenant again this year!

1/5

Google

Absolutely terrible letting agency! Wouldn’t advise anybody to go with them at all! Me and my flat mates found them to be extremely rude and unhelpful when it came to issues regarding house and fixtures by which in some cases we felt we were blamed for faults with the house. Also charged a ridiculous cleaning bill after we moved out!

Hayley · 15 June 2019

Agent replied · 13 June 2024

Hi Hayley, We are disappointed by your comments from your review and apologise if you have felt this way during your tenancy. However, we do find the content surprising given the assistance that you were afforded throughout the duration of your time with us. Should you wish to discuss this further, please do not hesitate to call our office on 0191 281 9777. Ellen Fraser Grant

5/5

Google

Fraser Grant were very responsive to any issues I had whilst living in a property under their management. Ellen and Charles are great people who look out for their tenants. The flat itself was really good quality and value compared to most rental properties in Newcastle- especially compared to university accommodation.

Kiran · 11 October 2021

Agent replied · 13 June 2024

Thanks Kiran for taking the time to review your stay with us at Fraser Grant - and thank you for looking after the property. Really pleased to hear your kind words - all the best for the future! Kind regards, Ellen

5/5

Google

Had a great three years in the flat in Newcastle, help from FraserGrant whenever it was needed and no issues with leaving the flat early as they helped me find another tenant to take over the lease. Thanks FraserGrant, and the landlord too!

Alex · 11 October 2022

Agent replied · 13 June 2024

Thanks Alex for your lovely review - we appreciate you taking the time to do this and wish you lots of luck for your next step. We would have no hesitation in recommending you as a tenant for any future rentals. Kind regards, Ellen

5/5

Google

Fraser Grant have been fantastic estate agents for us for the past two years. They are so responsive - any issue we reported, someone was sent over within hour. It's so hard to find a reliable estate agents and Fraser Grant have been amazing. Would recommend to anyone, especially students!

Cora · 11 October 2021

Agent replied · 13 June 2024

Thanks Cora for taking the time to review your stay with us at Fraser Grant - and thanks for a great two years, always great to have such kind feedback, especially during the pandemic! Kind regards, Ellen

5/5

Google

I would rent from them again, they did a great job overall but I have to compliment how well they communicated throughout the tenancy. Huge thank you to Ellen for managing our property.

Sam · 11 October 2021

1/5

Google

I have had to re-write this review as I was threatened if that I didn't take it down it would've been detrimental to my daughter's let! she has since left university so I now have nothing to lose! Frazer Grant are the WORST letting agents that I have ever known. They are totally arrogant!!!! PLEASE AVOID THEM AT ALL COSTS!!!!!!!!!!!!

Christine · 15 June 2016

Agent replied · 13 June 2024

Dear Mrs Sketchley, you were not told to take it down or it would be detrimental to your daughter's let. You were advised, under legal guidance, to take it down because the original content was false. Your original grievance was because the heating in the flat had gone off, reported at 4pm on a Friday by your daughter, even though it had been off most of the day. A member of staff attended to try and get it running again and couldn't. He informed your daughter that he would contact the gas engineer, but was unsure when they would attend due to it being the weekend. Before he even got back to the office, you rang and were very rude on the phone. What you failed to state in your original post was that we had the gas engineer there within 40 minutes.

5/5

Google

Fraser Grant have been excellent throughout this pandemic year. They were always responded within a day and did a great job of managing the property, which was a great help for the final year of university. We had a couple of household appliances (fridge/washing machine) that needed replacing and they managed to find and replace these without any fuss. They made both the moving in and out phase of the property much easier by being available as well as understanding. I would highly recommend them and their great team.

SR · 11 October 2021

5/5

Google

Fraser Grant have been excellent throughout this pandemic year. They were always responded within a day and did a great job of managing the property, which was a great help for the final year of university. We had a couple of household appliances (fridge/washing machine) that needed replacing and they managed to find and replace these without any fuss. They made both the moving in and out phase of the property much easier by being available as well as understanding. I would highly recommend them and their great team.PositiveResponsiveness, Quality, Professionalism, Value

Russotron · 25 August 2021

5/5

Google

Found Fraser Grant agents online through spare room after they advertised a room within a professional house share. Very swift and accommodating with the viewing and always prompt with my enquires. They knew I was a nurse so if viewings or work needed carried out within the house, they would be respectful and quiet if needed. Never had any issues with the house and things were always dealt with promptly. I stayed in the house for 2 years and it has honesty been the best renting experience for me, after living in the NE for over 5 and a half years solely renting. I would’ve stayed longer however I am planing to move abroad! Ellen has always been my go to and I can not credit her enough! Thank you for everything. Would recommend!PositiveResponsiveness, Quality, Professionalism, Value

Jaide · 14 June 2021

5/5

Google

I would thoroughly recommend Fraser Grant to students looking for accommodation in Newcastle. Didn't have to pay a deposit and wasn't hit with any unexpected fees at the end of our tenancy as we had experienced with other agencies. FG were always happy to help with any enquiries, and upkeep, and really nice staff!

Megan · 15 June 2019

Agent replied · 13 June 2024

Hi Megan, Many thanks for taking the time to review Fraser Grant. We are very pleased that you enjoyed your time with us! Your group were always so easy to deal with and at each inspection and visit the house was in a fantastic condition - thank you! Thanks again, Ellen (& The Fraser Grant Team)

5/5

Google

We would highly recommend Fraser Grant following a year of being their tenants. The service they provide is efficient and friendly meaning that any queries we had were quickly and helpfully answered. For any students looking for a place to rent in Newcastle, Fraser Grant are an excellent option!

Jordan · 14 June 2020

Agent replied · 13 June 2024

Many Thanks for the positive comments Jordan, it was a pleasure having you as a tenants and a tenancy that ran without problems. We wish you all the best for your future endeavours.

5/5

Google

Fraser Grant were very friendly and excellent at responding to our emails, especially Ellen who helped to sort out any problems we had throughout the year.

Daniel · 11 October 2021

Fraser Grant Newcastle Upon Tyne reviews

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